Presentation by Paul Shetler - 14 October 2015

1. Why are we here

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People are online

3. Over any four week period, more than 1 in 8
Australians aged 14 and over will look up government
information and services online.1
55% of them face a problem while using online
government services.2
Small business owners are the most likely to have
accessed a government website in the last four weeks,
followed by job-seekers, parents and workers.1
1. Roy Morgan Single Source (Australia), April 2010 - March 2015;
2. Boston Consulting Group, 2014, 2014 Digital Government Survey – Australia Fact-base

4. We must do better

5. Our opportunity
is immense

6. We’re three
months old...

7. Announcing our
work programme

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A working prototype to improve online service delivery
GOV.AU

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not how government works
Built around user needs

11. Seven projects
Six government agencies
Millions of users
20 weeks to a better service
Starting in October 2015
Working with states and territories
4 Commonwealth agencies
Millions of users
20 weeks to a better service
Starting in October 2015

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Starting a new business
Business registrations

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International movement of goods
Importing goods into Australia

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Accessing health benefits
Medicare enrolment

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Looking after your health
Outpatient appointment booking

16. Users first

17. Think big,
start small

18. Deliver quickly

19. Iterate wildly

20. It’s just the
beginning
dto.gov.au