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Successfully Retaining Wounded Warriors   
                           Support in the Federal Workplace




                                                   STEPHEN M. KING
                                D IRECTOR OF D ISABILITY P ROGRAMS
                D IVERSITY MANAGEMENT &   EQUAL O PPORTUNITY
       O F F I C E O F T H E U N D E R S E C R E TA R Y O F D E F E N S E ( P & R )
I NTERNSHIPS




The Workforce Recruitment Program (WRP) 
Co‐sponsored by:
• ODMEO, Department of Defense
• Office of Disability Employment Policy (ODEP), DOL
I NTERNSHIPS

WRP
   is a free recruitment and referral program
    is a free recruitment and referral program
   connects federal employers with current college students or 
    recent graduates with disabilities
   may be utilized to fill temporary and permanent needs
    may be utilized to fill temporary and permanent needs
   provides you access to a candidate pool of 2200+
       1300 are Schedule A eligible
       6.5% are veterans
   may be accessed through www.wrp.gov

   Note to DoD agencies: Funding for temporary hires is 
    available through ODMEO
       il bl th     h ODMEO
A CCOMMODATIONS

   Bottom line: Absent undue hardship, agencies must provide 
    reasonable accommodations to qualified applicants and 
    employees with disabilities
   The Job Accommodation Network (JAN) is a leading source 
    of free, expert, and confidential guidance on workplace 
    accommodations and disability employment issues 
       helps people with disabilities enhance their employability, and
       shows employers how to capitalize on the value and talent 
                 p y                 p
        that people with disabilities add to the workplace.
   JAN is a service of the Department of Labor’s Office of 
             y    p y           y
    Disability Employment Policy (ODEP)
       www.askJan.org 
A CCOMMODATIONS
P ROFESSIONAL D EVELOPMENT
                   & Personal



Mentoring
   Is usually a formal or informal relationship between two 
    people
   Has been identified as an important influence in professional 
    development in both the public and private sector.
       a senior mentor (usually outside the protégé's chain of 
        supervision) and a junior protégé. 
   For wounded warriors, peer mentoring may be especially 
    beneficial – but it’s not always the answer
       culture, experience, language, etc 
   Best Practices: Mentoring is available for the Office of 
    Personnel Management  (www.opm.gov/hrd/lead/mentoring.asp)
W ORK /L IFE

Health and Wellness
   Physical and mental well‐being are key components of a 
    healthy workforce.
   In addition to comprehensive health benefits, the federal 
    government provides:
       support and assistance to help employees enhance mental 
        and physical well‐being, 
       prevent health problems, 
       engage in health‐promoting behaviors, and
       find assistance and support in times of need. 
                              pp
W ORK /L IFE

Health and Wellness: Physical Fitness Programs
   Under 5 U.S.C. §7901, agencies may establish and operate 
    physical fitness programs and facilities designed to promote 
    and maintain employee health. 
   Fitness programs should be designed to improve or maintain 
    an employee's:
       cardiovascular endurance,
       muscular strength and endurance, 
       flexibility, and 
       body composition.
           y    p
W ORK /L IFE

Health and Wellness: Employee Assistance Programs
   All Federal agencies provide EAP for employees. 

   Basic EAP services include free, voluntary, short‐term 
    counseling and referral for various issues affecting 
           li    d f       lf      i    i       ff i
    employee mental and emotional well‐being. 

   EAP counselors also work in a consultative role with 
    EAP counselors also work in a consultative role with
    managers and supervisors to help address employee 
    and organizational challenges and needs. 
W ORKPLACE

Disability Program Manager (DPM)
   Every agency should have a DPM – whether they be full‐time 
    or collateral duty
       All DoD agencies have DPMs assigned – EEO or HR
   Effective DPMs
       serve as the face of the disability program throughout the 
        agency and within the community
       are key to an effective reasonable accommodation process
       provide training on employment matters
       assist in targeted recruitment efforts
        assist in targeted recruitment efforts
       promote accessibility of facilities , programs, and technology
       remain involved – managers and employees
W ORKPLACE

General Tips for Communication
   “Handicap” is an archaic term
       Even “disabled” is becoming questionable
   Use people first language
        p p             g g
       puts the person before the disability, and
       describes what a person has, not who a person is.
   It s okay to use idiomatic expressions when talking to 
    It’s okay to use idiomatic expressions when talking to
    individuals with disabilities 
       “see you later”
       “let’s run over there”
   Is the disability relevant to the conversation?
W ORKPLACE

General Tips for Communication
   Ask before you help
   Be sensitive about physical contact
   Think before you speak
                 y    p
       Speak directly to the individual with a disability 
       Respect privacy
   Don t make assumptions
    Don’t make assumptions
   Don’t let fear prevent you from communicating or interacting
W ORKPLACE

General Tips for Interacting with                                      
Individuals who use Wheelchairs
    Don’t push or touch a person’s wheelchair
    Do be seated to carry‐on a conversation at eye level
    Don’t lean over the person or ask them to hold items
W ORKPLACE

General Tips for Interacting with                                      
Individuals who are Blind
    Do identify yourself before you make physical contact
         Provide your name, role, etc
    Do introduce to others involved in the conversation
    Do offer your arm or shoulder to assist in guiding
    When giving instructions, do give specific, non visual 
     When giving instructions, do give specific, non‐visual
     information
    Do announce when you are leaving
    If the person uses a dog for assistance, do not touch or speak 
     If the person uses a dog for assistance do not touch or speak
     to the dog
W ORKPLACE

General Tips for Interacting with                                      
Individuals who have Difficulty Speaking
                              y p             g
    Never assume that the person has a cognitive disability just 
     because he or she has difficulty speaking
    Move away from a noisy source and try to find a quiet 
               f        i            d        fi d     i
     environment
    If you do not understand what the person has said, do not 
     pretend that you did
         Ask the person to repeat it 
    Be patient and wait for the person to finish, rather than 
     correcting or speaking for the person
    If necessary, ask short questions that require short answers, a 
     nod, or shake of the head 
Questions and Answers
Questions and Answers

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Day 2 Afternoon Breakout Session 1 Support in the Federal Workplace King

  • 1. Successfully Retaining Wounded Warriors    Support in the Federal Workplace STEPHEN M. KING D IRECTOR OF D ISABILITY P ROGRAMS D IVERSITY MANAGEMENT &   EQUAL O PPORTUNITY O F F I C E O F T H E U N D E R S E C R E TA R Y O F D E F E N S E ( P & R )
  • 3. I NTERNSHIPS WRP  is a free recruitment and referral program is a free recruitment and referral program  connects federal employers with current college students or  recent graduates with disabilities  may be utilized to fill temporary and permanent needs may be utilized to fill temporary and permanent needs  provides you access to a candidate pool of 2200+  1300 are Schedule A eligible  6.5% are veterans  may be accessed through www.wrp.gov  Note to DoD agencies: Funding for temporary hires is  available through ODMEO il bl th h ODMEO
  • 4. A CCOMMODATIONS  Bottom line: Absent undue hardship, agencies must provide  reasonable accommodations to qualified applicants and  employees with disabilities  The Job Accommodation Network (JAN) is a leading source  of free, expert, and confidential guidance on workplace  accommodations and disability employment issues   helps people with disabilities enhance their employability, and  shows employers how to capitalize on the value and talent  p y p that people with disabilities add to the workplace.  JAN is a service of the Department of Labor’s Office of  y p y y Disability Employment Policy (ODEP)  www.askJan.org 
  • 6. P ROFESSIONAL D EVELOPMENT & Personal Mentoring  Is usually a formal or informal relationship between two  people  Has been identified as an important influence in professional  development in both the public and private sector.  a senior mentor (usually outside the protégé's chain of  supervision) and a junior protégé.   For wounded warriors, peer mentoring may be especially  beneficial – but it’s not always the answer  culture, experience, language, etc   Best Practices: Mentoring is available for the Office of  Personnel Management  (www.opm.gov/hrd/lead/mentoring.asp)
  • 7. W ORK /L IFE Health and Wellness  Physical and mental well‐being are key components of a  healthy workforce.  In addition to comprehensive health benefits, the federal  government provides:  support and assistance to help employees enhance mental  and physical well‐being,   prevent health problems,   engage in health‐promoting behaviors, and  find assistance and support in times of need.  pp
  • 8. W ORK /L IFE Health and Wellness: Physical Fitness Programs  Under 5 U.S.C. §7901, agencies may establish and operate  physical fitness programs and facilities designed to promote  and maintain employee health.   Fitness programs should be designed to improve or maintain  an employee's:  cardiovascular endurance,  muscular strength and endurance,   flexibility, and   body composition. y p
  • 9. W ORK /L IFE Health and Wellness: Employee Assistance Programs  All Federal agencies provide EAP for employees.   Basic EAP services include free, voluntary, short‐term  counseling and referral for various issues affecting  li d f lf i i ff i employee mental and emotional well‐being.   EAP counselors also work in a consultative role with  EAP counselors also work in a consultative role with managers and supervisors to help address employee  and organizational challenges and needs. 
  • 10. W ORKPLACE Disability Program Manager (DPM)  Every agency should have a DPM – whether they be full‐time  or collateral duty  All DoD agencies have DPMs assigned – EEO or HR  Effective DPMs  serve as the face of the disability program throughout the  agency and within the community  are key to an effective reasonable accommodation process  provide training on employment matters  assist in targeted recruitment efforts assist in targeted recruitment efforts  promote accessibility of facilities , programs, and technology  remain involved – managers and employees
  • 11. W ORKPLACE General Tips for Communication  “Handicap” is an archaic term  Even “disabled” is becoming questionable  Use people first language p p g g  puts the person before the disability, and  describes what a person has, not who a person is.  It s okay to use idiomatic expressions when talking to  It’s okay to use idiomatic expressions when talking to individuals with disabilities   “see you later”  “let’s run over there”  Is the disability relevant to the conversation?
  • 12. W ORKPLACE General Tips for Communication  Ask before you help  Be sensitive about physical contact  Think before you speak y p  Speak directly to the individual with a disability   Respect privacy  Don t make assumptions Don’t make assumptions  Don’t let fear prevent you from communicating or interacting
  • 13. W ORKPLACE General Tips for Interacting with                                       Individuals who use Wheelchairs  Don’t push or touch a person’s wheelchair  Do be seated to carry‐on a conversation at eye level  Don’t lean over the person or ask them to hold items
  • 14. W ORKPLACE General Tips for Interacting with                                       Individuals who are Blind  Do identify yourself before you make physical contact  Provide your name, role, etc  Do introduce to others involved in the conversation  Do offer your arm or shoulder to assist in guiding  When giving instructions, do give specific, non visual  When giving instructions, do give specific, non‐visual information  Do announce when you are leaving  If the person uses a dog for assistance, do not touch or speak  If the person uses a dog for assistance do not touch or speak to the dog
  • 15. W ORKPLACE General Tips for Interacting with                                       Individuals who have Difficulty Speaking y p g  Never assume that the person has a cognitive disability just  because he or she has difficulty speaking  Move away from a noisy source and try to find a quiet  f i d fi d i environment  If you do not understand what the person has said, do not  pretend that you did  Ask the person to repeat it   Be patient and wait for the person to finish, rather than  correcting or speaking for the person  If necessary, ask short questions that require short answers, a  nod, or shake of the head