A ppt created for a client on Agile Infrastructure, its benefits and the need to eradicate the so called 'Hero culture' that permeates the networking industry. Presented to American Network Managers convention attendees, Canada, 2013

1. DOGMA SUCKS

2. DOGMA SUCKS
Do not seek to follow
in the footsteps of the wise.
Seek what they sought.
Matsuo Basho

3. kivhbln
NEWSFLASH

5. Current problems

6. Reported Outages for 2012
0
10
20
30
15
5
25
Host
Storage
Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
source: eventlog reports

7. Scepticism and Uncertainty
Project Overruns
Failure of Migrations projects
Constantly behind
Inconsistent behaviour
Instability
Cost

8. What’s Happening?

9. Not Enough Documented Information
Unspecified dependencies
Hero culture with siloed expertise
No formal risk evaluation
Unpredictable Cost
N.E.D.I.

10. Concrete Lifebelts

11. Processes with People
I.T.I.L.
Consensus based meetings
Judgements based on reputation
‘facts’ always behind the state

12. New Mindset

15. Throw it out the window!

17. Accounting for the costs & value
Define Achievements.
Deploy just enough just in time
Replenish your stocks
Continuous Improvement
Value Chain

18. Agile Infrastructure

19. Agile Infrastructure
Automated Builds/
Test Scripts
Testable
Requirements
Architecture and
Policy
Continuous
Integration in
Technical
Regression
Infrastructure
Development
Vendor Install
Media
Operational
Acceptance

20. Agile Infrastructure
Automated Builds/
Test Scripts
Testable
Requirements
Architecture and
Policy
Continuous
Integration in
Technical
Regression
Deployed
Infrastructure
Environments
(DevTest/Stage/Prod)
Infrastructure
Deployment
Mechanism
Infrastructure
Development
Vendor Install
Media
“Industrialised”
Infrastructure
Components
Customer Data
Configuration
Management
Database
Operational
Acceptance
Change
Management

21. Agile Infrastructure
Automated Builds/
Test Scripts
Testable
Requirements
Architecture and
Policy
Continuous
Integration in
Technical
Regression
Monitoring
Platform
Deployed
Infrastructure
Environments
(DevTest/Stage/Prod)
Trouble
Ticketing
Infrastructure
Deployment
Mechanism
Infrastructure
Development
Vendor Install
Media
“Industrialised”
Infrastructure
Components
Customer Data
Configuration
Management
Database
Operational
Acceptance
Change
Management

22. Agile Infrastructure
Automated Builds/
Test Scripts
Testable
Requirements
Architecture and
Policy
Continuous
Integration in
Technical
Regression
Monitoring
Platform
Deployed
Infrastructure
Environments
(DevTest/Stage/Prod)
Trouble
Ticketing
Infrastructure
Deployment
Mechanism
Infrastructure
Development
Vendor Install
Media
“Industrialised”
Infrastructure
Components
Customer Data
Configuration
Management
Database
Operational
Acceptance
Change
ManagementInfrastructure
Deployment
Infrastructure
Support

23. New Infrastructure
New hope

24. New Infrastructure New Hope
ITIL Infrastructure
Design & Development

25. New Infrastructure New Hope
Agile Infrastructure
Design & Development

26. New Infrastructure New Hope
Lean Infrastructure
Design & Development

27. Operational Changes

28. Just Enough Documented Information
Automated Provisioning
Survivable Defenestration
Known Repeatable Facts
Predictable Cost
Auditable Risk
J.E.D.I.

29. Agile Infrastructure

30. No Hero Culture

32. Edmund J. Sutcliffe
<edmund@panic.fluff.org>
<http://panic.fluff.org>
+44 (0) 7976 938841