More and more companies are using video chat to boost online sales or provide better customer support. But what really is the untapped potential of ecommerce video chat?

1. THE UNTAPPED POTENTIAL
OF ECOMMERCE VIDEO CHAT

2. EVERYWHERE
NOWADAYS, VIDEO CHAT IS
Photo credit: nesson-marshall - CC

3. COMMUNICATION CHANNEL
IT’S THE FASTEst GROWING
600 Million
video calls
2010
30 000 Million
video calls
2015

4. OF SKYPE CALLS ARE MADE
2 BILLION MINUTES
Photo credit: Jon Ovington - CC

5. OF SKYPE CALLS ARE MADE
2 BILLION MINUTES
EVERYDAY
Photo credit: Jon Ovington - CC

6. AND IT’S NOT ONLY FOR
FAMILY & FRIENDS ANYMORE

7. AND IT’S NOT ONLY FOR
FAMILY & FRIENDS ANYMORE
conduct a job interviews
through video chat
60% OF HR MANAGERS

8. AND IT’S NOT ONLY FOR
FAMILY & FRIENDS ANYMORE
conduct a job interviews
through video chat
60% OF HR MANAGERS
use the plateform for
business purposes
37% OF SKYPE USERS

9. AND IT’S NOT ONLY FOR
FAMILY & FRIENDS ANYMORE
video chat with
their patients
7% OF US DOCTORS
conduct a job interviews
through video chat
60% OF HR MANAGERS
use the plateform for
business purposes
37% OF SKYPE USERS

10. YOUR CUSTOMERS ARE
ASKING FOR IT
36%OF CUSTOMERS
would like to use
real-time video chat
with customer support

11. THE TOP 3 QUALITIES FOR
AND GUESS WHAT THEY SAY ARE
A CUSTOMER SERVICE AGENT

12. THE TOP 3 QUALITIES FOR
AND GUESS WHAT THEY SAY ARE
A CUSTOMER SERVICE AGENT
SPOILER ALERT: LEARNING A
SCRIPT BY HEART WON’T DO

13. 1
CAN SOLVE
PROBLEM QUICKLY

14. 1
CAN SOLVE
PROBLEM QUICKLY
2
GOOD
PERSONAL INTERACTION

15. 1
CAN SOLVE
PROBLEM QUICKLY
2
GOOD
PERSONAL INTERACTION
3
EXPERT IN
ITS FIELD

16. WHAT MAKES VIDEO CHAT
THE PERFECT SOLUTION?
FOR CUSTOMER SERVICE

17. VIDEO CHAT HAS SOMETHING
TEXT AND PHONE DON’T

18. VIDEO CHAT HAS SOMETHING
TEXT AND PHONE DON’T
BODY
LANGUAGE

19. AND WE MOSTLY COMMUNICATE
IN A NON-VERBAL WAY

20. AND WE MOSTLY COMMUNICATE
IN A NON-VERBAL WAY
through words
8%

21. AND WE MOSTLY COMMUNICATE
IN A NON-VERBAL WAY
through words
8%
through the tone of our
voice 38%

22. AND WE MOSTLY COMMUNICATE
IN A NON-VERBAL WAY
through words
8%
through the tone of our
voice 38%
through our face
expressions 55%

23. LOOK AT THIS WOMAN
Photo credit: Ronn Ashore - CC

24. LOOK AT THIS WOMAN
ARE YOU SMILING?
Photo credit: Ronn Ashore - CC

25. LOOK AT THIS WOMAN
ARE YOU SMILING?
WHEN BEING SMILED AT 50% OF
PEOPLE SMILE BACK & NONE FROWN
Photo credit: Ronn Ashore - CC

26. AS MOTHER TERESA ONCE SAID
«I will never understand
all the good that a simple
smile can accomplish»
Photo credit: Marquette University - CC
click here to tweet
that quote

27. HOW CAN A SMILE
HELP YOUR BUSINESS?

28. HOW CAN A SMILE
HELP YOUR BUSINESS?
BY MAKING YOUR
CUSTOMERS FEEL GOOD

29. HERE’S THE EFFECT OF A SIMPLE SMILE
Photo credit: Mateus André - CC

30. HERE’S THE EFFECT OF A SIMPLE SMILE
Smiling makes you feel
better than eating
chocolate, having sex or
winning $16 000
Photo credit: Mateus André - CC

31. HERE’S THE EFFECT OF A SIMPLE SMILE
Smiling makes you feel
better than eating
chocolate, having sex or
winning $16 000
People who smile more in
their lifetime live a longer
and happier life
Photo credit: Mateus André - CC

32. HERE’S THE EFFECT OF A SIMPLE SMILE
Smiling makes you feel
better than eating
chocolate, having sex or
winning $16 000
People who smile more in
their lifetime live a longer
and happier life
Smiling makes you more
likable but also makes you
look more competent and
attractive
Photo credit: Mateus André - CC

33. HERE’S THE EFFECT OF A SIMPLE SMILE
Smiling makes you feel
better than eating
chocolate, having sex or
winning $16 000
People who smile more in
their lifetime live a longer
and happier life
Smiling makes you more
likable but also makes you
look more competent and
attractive
Smiling makes you
healthier. It lowers blood
pressure and reduces
stress hormones levels
Photo credit: Mateus André - CC

34. HERE’S THE EFFECT OF A SIMPLE SMILE
Smiling makes you feel
better than eating
chocolate, having sex or
winning $16 000
People who smile more in
their lifetime live a longer
and happier life
Smiling makes you more
likable but also makes you
look more competent and
attractive
Smiling makes you
healthier. It lowers blood
pressure and reduces
stress hormones levels
Botox blocks out muscles
used for genuine smiles
therefore cancelling the
benefits of smiling
Photo credit: Mateus André - CC

35. IF YOUR CUSTOMERS COULD SEE
CONSULTANTS SMILE

36. IF YOUR CUSTOMERS COULD SEE
CONSULTANTS SMILE
THAT’S HOW YOUR BRAND WOULD
MAKE THEM FEEL!

37. AND THAT’S NOT IT!
VIDEO ALSO INCREASES CONVERSIONS

38. AND THAT’S NOT IT!
VIDEO ALSO INCREASES CONVERSIONS
Customer who saw your
product on video are
85% MORE LIKELY TO BUY

39. AND THAT’S NOT IT!
VIDEO ALSO INCREASES CONVERSIONS
Customer who saw your
product on video are
85% MORE LIKELY TO BUY
95% REMEMBER VIDEO
After 3 days, only 10% of
people remember text but

40. AND THAT’S NOT IT!
VIDEO ALSO INCREASES CONVERSIONS
Customer who saw your
product on video are
85% MORE LIKELY TO BUY
95% REMEMBER VIDEO
After 3 days, only 10% of
people remember text but
UPSCALE CUSTOMERS
Video chat attract more
($75,000 household
earnings / year)

41. MAJOR COMPANIES ARE ALREADY
VIDEO CHATTING

42. Added video chat support to their new
Kindle tablets and already have
thousands customer support staff
dedicated to video chat
AMAZON
Photo credit: jblyberg - CC

43. Will soon launch video chat support for
Adwords customers in an effort to take
customer service to the next level
GOOGLE
Photo credit: chuckbiscuito - CC

44. Was the first bank to offer video chat,
reducting costs associated with
meetings by 50%
mBANK
Photo credit: chuckbiscuito - CC

45. NOW IT’S YOUR TURN!
BUILD YOUR OWN VIDEO CHAT SUCCESS STORY WITH CUSTOMERICARE
ASK FOR FREE TRIAL

46. http://customericare.com
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