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C R E S E N T
B P O
S E R V I C E S
C O M P A N Y
P R O F I L E
W E S E E T O M O R R O W F I R S T . . .

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COMPANY PROFILE | User
COMPANY
PROFILE
C R E S E N T
B P O
S E R V I C E S
W E S E E T O M O R R O W F I R ST . . .

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“It’s An Era of COLLABORATIVE COMMERCE,
Let’s Make It BIG TOGETHER”
- Team CRESENT BPO Services

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I N T R O D U C T I O N
W E S E E T O M O R R O W F I R ST . . .
MISSION & OBJECTIVE
CRESENT BPO Services was founded with the vision of
producing innovative and affordable IT Enabled
solutions to enable humanity to explore the
opportunities and services we provide. To realize this
vision, we will continually communicate with, and learn
from our Customers, in order to improve our products
and services. And, we will keep tune with the
technology, no matter how fast it moves, to ensure our
customers always have the best service available to
them.
OUR VISION
“To be the leading provider of Superior, Secure, and
Swift all Services.”
OUR VALUES are Integrity, Teamwork, Enthusiasm,
Can-Do and Will-Do Attitude, Taking Initiatives, Strong
Leadership, and Creativity In Process Orientation.
We are geographically located in eastern part of India
(UTTAR PRADESH), was well established as an
Information Technology Enabled Service provider
Company. The Company has established in the industry
by its highly dedicated Professionals to provide total IT
enabled solutions services under one roof.

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We possesses with the latest technology to deliver
excellent quality with turnaround time. We honor our
customers with respect to ensure customer satisfaction
by rewarding quality work on right time and in a right
manner.
Our latest business foray comprises of Data Entry, Data
Processing, Data Conversion, Web Research, Scanning
and Indexing Services. We are into state-of-art
infrastructure with high end Pc’s and dedicated server
and provide a helpdesk for our customers, which
enables us to be competitive both in the domestic and
global markets.
Exceptional functional and technical expertise coupled
with extensive industry knowledge makes us the ideal
choice for a BPO firm to manage your outsourced
assignments.
W H A T W E D O . . .
BPO SERVICES
As an organization we specialize in comprehensive
range of data entry services, web services strategy,
server administration. we combine cutting-edge
technology with strategic expertise to meet the evolving
demands of THE NEW ECONOMY.
We provide wide variety of services as per client
requirement.

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OUR SERVICES PORTFOLIO INCLUDES:
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DATA ENTRY
DATA PROCESSING
DATA CONVERSION
WEB RESEARCH
SCANNING & INDEXING SERVICES
DATA ENTRY:
CRESENT BPO offers a complete range of cost effective
data entry services individually tailored to fulfill quality
and turnaround time for our clients.
We provide services to Multinational Corporations,
webinars, Product launching, Events, professional or a
private individual.
OUR DATA ENTRY SERVICES INCLUDE:
 ONLINE DATA ENTRY
 OFFLINE DATA ENTRY
 SURVEY DATA ENTRY
 IMAGE DATA ENTRY
 INSURANCE CLAIM DATA ENTRY
 PDF DATA ENTRY
 XML DATA ENTRY
 EXCEL DATA ENTRY
 MS ACCESS DATA ENTRY
 HANDWRITTEN DATA ENTRY
 CART DATA ENTRY

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At CRESENT BPO, we perform data entry completely
through human resources to maintain excellent quality.
We accept all kind of simple and complex data entry
projects of any size and deliver excellent output in client
specified formats.
OUR COMPRTENCY:
Provides offshore data entry services and can assist
you by providing accurate data entry services tailored
to your needs. We provide you with the assurance that
your records will be accurate, prepared in a timely
manner and done. With great care at our state-of-the-art
Production Facility in the capital of U.P, LUCKNOW.
Data Entry always provides quick and accurate data
entry services for any business that needs data to be
extracted from any source.
Our Specially trained operators are experts and can
provide you manuscripts, scanned images, web search,
etc. We undertake data entry projects of any volume.
We offer high quality, cost-effective data entry services.
Our solutions will surly fit your needs weather it is a one-
time need or an ongoing project. We also assure you
that we will be at your service when you need us.
OUR SERVICE QUALITY DRIVEN PROCESSES
SUPPORT YOUR GROWTH TRAJECTORY…

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We concentrate more on accuracy and rapidity in online
Data Entry, that include -
ONLINE DATA ENTRY
 ONLINE DATA ENTRY OF E-BOOKS
 ONLINE CATALOG DATA ENTRY
 ONLINE DATA CAPTURE / COLLECTION
 ONLINE FORM PROCESSING & SUBMISSION
 ONLINE BUSINESS CARD DATA ENTRY INTO ANY FORMAT
 ONLINE DATA ENTRY AND COMPILATION FROM WEB SITE
 DATA ENTRY FROM BOOKS WITH HIGH ACCURACY & SPEED
 DATA ENTRY FROM IMAGE FILE IN ANY FORMAT
 ONLINE DATA ENTRY FROM HARDCOPY/PRINTED MATERIAL
INTO MS OFFICE
 STRATEGIC ONLINE DATA ENTRY INTO SOFTWARE
PROGRAM AND APPLICATION
 ONLINE DATA ENTRY FOR MAILING LIST / MAILING LABEL
 TYPING MANUSCRIPT INTO MS WORD
 ONLINE EDITING, SORTING, & INDEXING DATA- ANY FORMAT
OFFLINE DATA ENTRY
 DATA GATHERING FROM VARIOUS SITES
 VALUABLE URL LIST COLLECTION
 OFFLINE FORMS FILLING
DATA PROCESSING SERVICES:
A wide variety of industries and clients ranging from
professionals to retailers, manufacturers to service
providers, we help them tackle their Data Processing
challenges. Our wide ranging Data Processing Services,
that include:
 FORM PROCESSING
 IMAGE PROCESSING
 WORD PROCESSING
 SURVEY PROCESSING
 CHECK PROCESSING
Our special services are to present data entry through
books or pages, EBooks, Yellow Pages with White Pages
Keying, etc,. We can also provide data for business

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transactions like sales, purchase, payroll, data through
images in any format, different type of data conversion,
data extraction from unstructured content to build easy-
to-use spreadsheets or database, etc. By providing
accurate data we deliver substantial cost savings and
productivity gains for our clients.
DATA CONVERSION SERVICES:
Data conversion is of vital importance to any business in
this age of information and CRESENT BPO can convert
data through various file formats and media to others.
Easy access to data ensures any business to function
effectively, and saves them a considerable amount of
time and money.
Use our Data Conversion Services which are ideally
suited to your businesses:
 DOCUMENT CONVERSION
 FILE CONVERSION
 PDF CONVERSION
 HTML CONVERSION
 XML CONVERSION
 WORD CONVERSION
 OCR CONVERSION
Using leading-edge technologies and skilled staff, we
convert your any kind of data into a variety of useful
digital formats. We capture data from all types of
manuscripts forms accurately, rapidly, and cost-
effectively.
Convert your data into a powerful management
resource. We possess a vast experience in the market
of providing data, we can also cater to your data
through conversion needs.
Convert your valuable data stored and accumulated
over the years in the form of paper files or reports,
before it gets irrecoverably lost because this is the only
best way to boost up your own business. We undertake
data conversion projects of any quantity.
IMAGE SCANNING & INDEXING:
By utilizing Image Scanning and Indexing services, you
can unshackle your company from the hassles and

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disadvantages of maintaining all your business
documents in hard copies.
You can manage all the voluminous data and images in
electronic/digital format. We capture data from:
 OPTICAL CHARACTER RECOGNITION (OCR),
 INTELLIGENT CHARACTER RECOGNITION (ICR),
 OPTICAL MARK RECOGNITION (OMR) TECHNOLOGY AND
IF NEEDED WITH SPECIAL SOFTWARE ROUTINE.
We provide high quality Scanning and Indexing services
in accordance with any format of document and image.
We offer superior quality scanned files and coded data.
Our experienced team of document scanning experts
provides services to support large scale projects within
quick turnaround time. Your critical business data is
safe and secure by availing the services of our BPO
Services. Give us your data and we will get it back to
you quickly and accurately, whenever needed.
We present ourselves as a fast growing BUSINESS
PROCESS OUTSOURCING (BPO) organization provides
simple, efficient, cost-effective and quality service
provider to businesses. The success of the solutions
provided has resulted into an exponential growth
opportunity for the company.
We offer fine quality data entry service product at
competitive rates. Our data entry accuracy is better
than 98.5% and the turnaround time is 10 to 12 hours for
standard data entry service.
Our experienced data entry operators are
knowledgeable in all areas of data management.
YOUR PARTNERS FOR GROWTH

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Our data entry work is superior and completely
accurate and of legal quality.
Our SERVICES we aim at providing state-of-the-art
paperless Office Management Services including but
not limiting to Data Entry.
We will transmit finished reports to you by secure
encrypted e-mail, secure FTP (file transfer protocol),
fax, and secure Internet sites, direct modem and hard
copy delivery. We meet and exceed international rules
and regulations.
A Standard 12 to 24 hours turn-around time is our norm,
we also provide STAT services.
We are one of the fastest growing outsourcing service
providers. Our highly experienced unit has data entry
expertise in specialties like online, offline, survey, pdf,
xml, excel, cart, ms access, databases, image data
entry. We realize that outsourcing of data entry is a very
important part of the various business industry area and
we take all precautions to make sure your data entry
document is done with utmost care and quality.
WHY CHOOSE US:
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 SKILLED TALENT WORKING 24/7, 365 DAYS.
 TALENTS ARE CONSTANTLY TRAINED IN OUR TRAINING
CENTER TO DEVELOP THEIR COMPENTENCY & SKILLS.
 WE PROVIDE BEST TURNAROUND TIME REQUIREMENTS.
 3 LEVELS OF QUALITY MAPPING & CONTROL.
 VERY HIGH ACCURACT LEVELS. (<99% ACCURACY)
 SECURE 128 BIT ENCRYPTION TECHNOLOGY.
W E S E E T O M O R R O W F I R S T . . .

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 BROWSER BASED TRANSFER OF FILES. ALSO AVAILABLE,
FTP OR E-MAIL SYSTEMS.
 FULL WORK FLOW MODULES AVAILABLE.
 DEDICATED IT DEPARTMENT.
Having highly skilled and experienced data entry
experts who are knowledgeable in all areas of data
entry, we can guarantee you with superior and
completely accurate and of legal quality data entry
work.
We ensure 100% security and confidentiality of your
documents. Once we complete your data entry work, we
transmit finished reports with the help of secure FTP
(file transfer protocol) fax, secure encrypted e-mail,
direct modem and hard copy delivery.
We can also assist you with backlog or overflow,
working hand in hand with your in-house administrative
department.
We are extremely sensitive about the regulations that
affect the medical industry.
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 WE HAVE 24 X 7 SECURITY PERSONNEL MANNING OUR
OFFICE.
 NONE OF OUR DATA ENTRY WORK LEAVES OUR OFFICE AND
WE DON'T HAVE ANY SUB-CONTRACTORS AND HENCE THE
CLIENT INFORMATION DOES NOT LEAVE OUR OFFICE.
 ALL THE EXTERNAL DRIVES INCLUDING PEN, CD, DVD
DRIVES ARE DISABLED ON EACH COMPUTER.
 NO PERSONAL IS ALLOWED TO BRING IN ANY FLOPPIES,
ANY ELECTRONIC
 DEVICES INCLUDING LAPTOPS, PDA.
 NO PERSONNEL ARE ALLOWED TO BRING IN OR TAKE OUT
ANY PAPER OR ANY WRITTEN DOCUMENTS.
 EVERY EMPLOYEE IS CHECKED ON ENTERING AND LEAVING
THE PREMISES.
 WE ALSO HAVE INSTITUTED A SYSTEM WHERE THERE IS
RANDOM CHECKING ON A REGULAR BASIS.
 OUR COMPUTERS REQUIRE PASSWORDS TO START
WINDOWS AND TO USE THE COMPUTERS.
 WE HAVE FIREWALLS AND ANTIVIRUS SOFTWARE ON ALL
THE COMPUTERS AND UPDATE VIRUS DEFINITIONS DAILY.
 MONTHLY BACK-UPS OF COMPUTER SYSTEMS WILL BE
DONE AND STORED IN LOCKERS PASSWORD PROTECTED.

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 ALL OUR EMPLOYEES SIGN A CONFIDENTIALITY AND NON-
DISCLOSURE AGREEMENT.
 WE MAINTAIN UP-TO-DATE CONTRACTUAL AGREEMENTS
WITH ALL BUSINESS PARTIES.
 WE HAVE INSTITUTED SECURITY MEASURES TO PROTECT
THE SECURITY AND INTEGRITY OF PROTECTED
INFORMATION ACCORDING TO GUIDELINES.
 WE FOLLOW 128 BIT ENCRYPTION FOR ALL TRANSFERRED
FILES.
 OUR ENTIRE WORK FORCE IS TRAINED ON PRIVACY,
SECURITY, AND CONFIDENTIALITY. WE STRIVE TO MEET AND
EXCEED INTERNATIONAL REGULATIONS ON ALL MATTERS.
INFRASTRUCTURE:
We have our office space of 1200 Sq. Ft in the heart of
Lucknow, India. Our Center is equipped with redundant
data and telecommunication links to ensure
uninterrupted workflow. The development center is
linked to Internet through a 2Mbps Broadband ADSL
connection, 2Mbps BSNL Internet & 128 Kbps ISDN Link
with Redundant dial-up Internet Connection. Our center
is equipped with UPS systems and generators to ensure
uninterrupted power supply to the operations for day
stretch.

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TRAINING:
We have a strong belief that a data entry company’s
foundation is the quality of data management training its
associates acquire. Our DEs are recruited after
implementing very strict selection procedures. They
pass through various levels of screening tests, which
include test in English, general aptitude, and an audio
test to be transcribed. They are guided, organized, and
trained by experienced faculty/professionals that are
always on-hand to share their knowledge, expertise,
and to enhance and refine the skills of the trainees.
The scheduled duration of the training program is five
weeks and even extendable depending on the
performance of the candidates. This is followed by
another five months of on-the-job training where
trainees are exposed to real production atmosphere.
CARING & SHARING THROUGH TRAINING
FOR ATTAINING HIGH PRODUCTIVITY
AND PROFITABILITY FOR CLIENTS AND
PARTNERS . . .

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TECHNOLOGY:
We offer this overview on the key points of the
technology to help you understand how digital
technology and the internet have made this all possible.
We consider our data entry operators as language
specialists who must possess a unique set of core
competencies in order to perform different language
data entry. Below we have an overview of our
technology and quality control. Please feel free to
contact us with any additional questions.
METHODS OF DICTATION:
Digital dictation machines (Our preferred method):
Reports are dictated on a digital recorder, which can be
downloaded to a local computer that is connected to the
Internet. The files are then transferred over the Internet
to a secure server. These files are then downloaded by
the operators who listen and perform data entry. Final
documents are uploaded back to the server. Once the
uploading process is completed, the clients can
download them to their computer and thereafter can
make prints or store electronically. All this is done using
secure connections though passwords, etc. (Currently
we support all digital recorders).
Transferring of files FTP (File transfer Protocol): File
transfer protocol creates a connection between your
computer and our server and transfers the files to us
and back. We will provide you with the software and any
training necessary for this.
QUALITY ASSURANCE:
Quality is assured with all data entry reports going
through 3 levels of checking by editors, proofreaders
and editors to provide 99.5% accuracy.
We always use the same data entry unit for the same
office.
HOW IT WORKS:
Reliable services, state-of-the-art technology; ease of
use, and unmatched convenience has made it an
industry leader.

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OUR SYSTEM CAN BE DEFINED IN FOUR EASY STEPS:
1. Business professionals send the required documents
through emails, FTP, DVDs, CDs, in any data formats.
2. Our experienced professionals perform required data
entry operation.
3. The completed output undergoes 2 levels of Quality
Control Audits, further proofread by our Senior Quality
Control Specialist finally producing result, which are
98.5% accurate.
4. The completed file is then available in any data format
for you to download.
CONCLUSION:
We offer scalable, customized process outsourcing data
entry solutions backed by a deep pool of consulting,
technology, industry, executive, and expertise to help
you lower costs and increase quality of services. You
will find our services helpful, not only will you reduce
your precious time and efforts but also reduce the costs
up to 75%.
By outsourcing your services to CRESENT BPO , you will
enjoy benefits like:
 SUPERIOR QUALITY.
 BEST COMPETITIVE RATES GLOBALLY
 QUICK TRANSCRIPTION TURNAROUND TIME
 CUSTOMER-SPECIFIC DATA ENTRY SERVICES, SOLUTIONS
 STATE-OF-THE-ART HIGH TECH SOFTWARE TO COMPLETE
ASSIGNMENTS
 GUARANTEED SECURITY AND CONFIDENTIALITY OF ALL
DATA
 WE CHERISH OUR POLICY OF PROVIDING QUALITY
SERVICES INDIVIDUALLY AND TAILORED TO THE NEEDS OF
ALL CUSTOMERS.

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REGISTERED OFFICE:
CRESENT BPO SERVICES
10, Mandir Marg, Mahanagar Ext.,
Lucknow , U.P- 226017. INDIA.
REQUEST FOR SERVICES (Please Email your REQUEST)
EMAIL: info@cresentnetwork.com