CSS has established itself as the leader in Telephony & Call Recording solutions to the North American Security Industry. We do not provide another plain old phone system, we do provide a solution designed specifically for the central station and interoffice communication, solutions which streamline operations, increase productivity and provide features no other product can provide.

1. Who is CSS
Communication Service Solutions
• Unique Telephony Solutions for the Security Industry
• The only Central Station designed phone system
• Specific & Unique features for the Central Station
• SecurVoice Call Recording system
• NetVanta PoE Managed Switches and Routers
• nCall Telephone Answering Service software
• 24/7 Support and Service – 365 days a year.
• 25 Years Security Industry Experience

2. Telephony Solution
Communication Service Solutions
• Partnered with a major telephony manufacturer
• Over 30 Years of PBX design and manufacturing
• Rock solid product with very high reliability
• Low Visibility but in the top 6 in the world
• Major projects with governments around the world
• CSS features designed specifically for security industry

3. CSS IPx – Security features
Communication Service Solutions
• PRI to Analog Conversion in DTMF for SIII/IV & D6600
• Two-Way voice management via “pick” or 3rd party TAPI
• Auto-dialing off the Automation software & Outlook
• Automated outbound “Caller ID” injection
• Automated operator skill set log-in
• Inbound call ANI-DID to Automation software via TAPI
• DID management

4. SecurVoice Call Recording
Communication Service Solutions
• All Central Stations must record phone calls
• Analog, Digital and IP recording in one platform
• Part of the total solution for the client
• Integrated into all major automation software
• Unlimited report building
• Sold in US. Canada, Europe and Latin America
• Browser based OS

5. Telephone Answering Software
• Exclusive provider of nCall to the security industry
• Telephone Answering Service software
• Integrates via TAPI to our IPx solution
• Virtual Receptionist, answer calls for your clients
• Intuitive “client view” screen
• Powerful, flexible and affordable
• Server based application

6. Adtran Dealer
Communication Service Solutions
• Adtran Platinum Dealer
• NetVanta PoE Managed Network Switches
• CSU – PRI conditioners
• PoE switch for IP phone power
• Managed switch for Mirrored Port call recording

7. TAPI interface, what it means
• Telephone Application Programming Interface
• Network connection between IPx & Automation software
• Information and commands sent each way
• Allows Automation software to command the IPx
• Allows IPx to send information to Automation software
• Auto-dialing from Automation software
• Two-Way voice automated handling to operator
• Caller ID injection on automated outbound calls

8. Save Time, Resources and Money
Automating your day to day process will save time, money and
increase profitability.
TAPI interface to your Automation software
SecurVoice interface to your Automation software
• Reduce Operator manual requirements
• Increase Operator Efficiency
• More Account without more Operators
• Increase Capacity within same operational Environment
• Automate Processes
• Increase Call Handling
• Increase Alarm data Handling

9. IP Telephony Solution
Communication Service Solutions
• Selected IP telephony platform, why?
• Flexibility
• Redundancy
• Applications
• Standardization
• World is going IP……….

10. What is IP Telephony
• Voice over Internet Protocol - VoIP
• Voice packets over Internet-Intranet
• Converging Data and Voice
• TCP/UDP Transportation layer
• SIP and MGCP protocols application layer
Session Initiated Protocols
Media Gateway Control Protocol

11. What is IP Telephony
LAN
Simple Use of a Network for Voice and
Data at one location.
Phones can be G711 (64k) G729 (8k)

12. What is IP Telephony
WAN
3 Locations interconnected
Extension to Extension dialing
No distance Limitation
Smart Call Routing

13. What is IP Telephony
X
WAN
If an IP switch was to fail the IP
Phones can register to other IP
switches for automatic
redundancy

14. Simple IP Telephony Benefit
MPLS
Internet
Home Office
Remote Sales Office Soft Phone

15. Security Industry Needs
• IP PBX Switch platform
• IP PBX Platform with Internet Flexibility
• IP PBX with IP phone flexibility
• IP PBX with SIP trunk capability
• IP PBX with global solutions
But what does the security industry need:
A Hybrid IPx Switch platform-IP & Analog

16. Security Industry Needs
• Hybrid IP solution – Why?
• Over 36 Million Analog Alarm Panels in N.A
• Receivers are Analog devices
• Receivers need PRI circuit “D” channel info
• Receivers need analog circuits
• Two-Way voice needs to be managed
• Analog receivers and IPx PBX work together
• Automation Software and IPx work together
• Disaster Prevention

17. CSS Platform & the Security Industry
• Virtual Receiver Interface – PRI “D” channel info
• Full Hybrid Telephony. IP and Analog/PRI circuits
• Two-Way Voice Management via TAPI 3
• Auto-Dialing Interface via TAPI 1 & TAPI 3
• Auto-Dialing via desktop software with IM
• Dual Tandem systems for Disaster Prevention
• Multi Location interconnections and call management

18. Virtual Receiver Interface
• CSS IPx Platform
Powerful Comprehensive Telephony Platform with
PRI to Analog conversion, Two-Way Voice, Auto Dialing
TAPI, Two-Way Voice management TAPI, Out-Bound
Caller ID Injection, Call Routing, DID libraries, IP
Telephony and Smart Voice Mail with IVR-Text to
Speech engine.
Expandable to multiple PRI circuits,
Analog circuits and hundreds of
IP end points.

19. What is the IPx platform
Dual Tandem systems for Redundancy
Standard 8 slots with expansion to 28/56
Multiple PRI and Analog cards
Unlimited DID/DNIS numbering plans
1024 time slots for simultaneous operations
Two-Way Voice management with Hook-Flash from System III – D6600
TAPI-CTI link to Automation Software for Two-Way voice management,
Automated outbound dialling, Caller ID Injection and In-Bound DID-ANI
Full Telephony features with intelligent call routing
Personalized software for screen auto-dialling, unified messaging, private
IM, SMS, Global phone status, Wait queue’s and Agent ACD log-in.

20. What goes into the IPx
Single or Dual Tandem IPx systems
19” rack mount with two expansion cabinets per IPx
High speed processors and bus back end
Multiple slots for PRI circuits, Analog station, Analog Trunk and Voice Mail
Multiple analog slots provide for 8 + 16 analog to receivers, fax, modems
Network device
Dual Tandem system provides redundancy and expandability

21. What goes onto the IPx
Voice Mail – internal or server based
Fully expandable from 4 ports to 96 ports, 1000 + mail boxes, interfaces to
Outlook for Unified Messaging. Provides email and IM notification of voice
message. Built in multiple level Auto-attendant. Optional IVR engine.
Desk top Application
Places phone control onto the desktop, has built in 1st party TAPI engine
for auto-dialling off automation software, Outlook & documents. Operator
log-in. Answer-hold-end and transfer calls, interface to Outlook, private IM
Reporting Software
Reporting software is a server based reporting application and provides
ACD based statistical reports on activity and call flow. Optional output to
large LCD screen for operators and supervisors to view real-time activity.

22. IP Phones
Phone Set – T208/BL
The T208/Backlit phone is a 6 line multi display phone with built in headset
jack and speakerphone.
PoE or Power brick for remote Internet connected phones
Standardized to T208 so low level lighting in Central Station is not an issue
Can be programmed to work off ten CSS IPx PBX systems for redundancy
Can have 24 button expansion button
added so Two-Way voice can be
“picked” easily if TAPI 3 not used.
System III line card ratio to TEM
buttons is one to one

23. System III Receiver with
CSS IPx Solution
Any incoming call can be answered by any line card.
All line cards know the telephone number the panel is calling to.
All line cards work as one giant “line pool”
“D” channel information off the PRI circuit
• Where the panel is calling to DNIS/DID#
• Where the panel is calling from ANI

24. CSS IPx and System III Receiver
Analog connections
PRI Circuits
Automation
Software

25. CSS IPx and System III Receivers
PRI Circuits
Analog connections
Automation
Software

26. Dual Tandem CSS IPx and System III
Analog connections
PRI Circuits
Automation
Software

27. Dual Tandem CSS IPx and System III
Analog connections
PRI Circuits
Automation
Software

28. CSS IPx and System III Receiver
with Basic Two-Way voice
Analog connection
Two-Way Voice Transfer
Automation
Software
Alarm signal with Two-Way voice. The System III can hook flash the Two-Way call back to the CSS IPx
and the IPx will place into a virtual extension (page queue) for operator pick up.
Shelf/slot = Virtual Ext = held ext location. Line 1 = Ext 7501 = button 1 for pick up.

29. CSS IPx, System III & Automation software
Two-Way voice and TAPI
Analog connection
Two-Way Voice Transfer
CTI-TAPI server
Two-Way
voice
Event
Alarm signal with Two-Way voice. The System III will hook flash the Two-Way call
back to the CSS IPx and the IPx will place into a virtual extension. The Automation Software
automation software will instruct the IPx via TAPI which extension to send the
Two-Way voice based upon which operator received the event.

30. CSS IPx & In-Bound call
TAPI to Automation Software
CTI-TAPI server Automation server
TAPI
Client
Ms. Smith calls
Central Station Operator #3 Automation Software
The client calls the Central Station, the call is received on the IPx system. The IPx presents to the
automation software via TAPI the ANI-DID number. The automation software pulls the account
information for the ANI number. The Automation software is informed via TAPI the call will be sent to
operator #3, the automation software send the account to operator #3.
Quick, efficient and accurate inbound call process.

31. CSS IPx & Automation software with TAPI
for auto-dialing
CTI-TAPI server
Automation Software
Operator - I need
to call Sandra, I
click on Sandra’s
name in software
Client
Ms. Smith
The operator makes a TAPI driven outbound call, a simple mouse click on the clients name, the
automation software passes over TAPI the phone number to call. The IPx calls the phone number and
connects the call to the operators phone set, headset.
Quick, efficient and accurate outbound call process.

32. CSS IPx & Automation software with TAPI
Third Party Central Station & Caller ID Injection
CTI-TAPI server
Automation Software
Client - ABC Alarm
Company is calling me
Operator - calling as ABC
Alarm Company
The operator makes a TAPI driven outbound call, the automation software passes via TAPI the dealer
phone number to the IPx. The IPx injects the dealer number in the outbound call string. The end user
sees the dealer calling, not the third party central station. Transparency.

33. Step 1 – CSS IPx in one Location
PRI
System III
LAN An incoming alarm signal or telephone call will be
received on the PBX. If an alarm signal the IPx
will convert to analog and send to the System III,
if a voice call the IPx will send to the correct
Automation
Software phone group (ACD) or person.
Public
Network Flex-Call bridges a desk phone to a Cell Phone so
if the called person is not at their desk their cell
phone will ring. The called person can transfer to
an extension on the phone system or create a
conference call via their cell phone.
Sales people should never miss a phone call.

34. Building Out the CSS IPx

35. Building Out an CSS IPx

36. CSS IPx in Two Locations expanded
Local # 1 Local # 2
PRI
System III System III
LAN LAN
Public
Network
Automation
Automation
Software
Software
An incoming alarm signal via PRI circuit can be received and managed in either location.
A voice call via PRI can be received and managed in either location.

37. CSS IPx with Two Locations Connected
Local # 1 Local # 2
PRI
System III System III
LAN LAN
Automation Automation
Software Software
MPLS
An incoming voice call can be received in either location via PRI and managed in either location. A
voice call can be received in location #1 and managed in location #1 or #2. The voice call can be
transferred via MPLS between locations.
An incoming alarm signal via PRI circuit can be received in either location and managed in either
location. The alarm signal can be received in location #1 but managed by an operator in location #2.

38. Two Locations. Two-Way Voice
Local # 1 Local # 2
Event with
Two-Way Voice
System III System III
LAN LAN
Automation Automation
Software Software
MPLS LAN
Remote Central Station IP Phones
An incoming alarm signal with Two-Way Voice can be received in location #1 but have the Two-Way
call managed in location #2 or vice versa. A remote central station without receivers but having
operators can manage the event and Two-Way call.

39. MPLS Network Example
Data Voice
Internet
Multi-protocol Label Switching “Private Network Transport Service” providing group service and
Quality of Service

40. AT&T MPLS Network Example
Anchorage,
AK
Seattle Spokane
Portland
R
Portland
Manchester Worcester
Minneapolis
R St. Paul
Milwaukee
Glenvie Syracuse
Rochester R
Albany
Cambridge
w Framingham
Madison Grand Hartford
Buffalo Stamford Providence
Providence
Rolling RapidsBirmingham Wayn Cheshire
Bridgepo
Des Meadows Detroit Harrisbur e NY rt New
Moines g Philadelphia White
Brunswick
Salt Lake Plymouth Cleveland Pittsburgh
C R NYC Bdwy Plains
Oak
San
Sacramento
R R City R Davenport
Brook South Bend R
Akron Wash
R
2 Cedar Knolls
Rochelle
Pk
R Las Omaha Chicago Columbus Silver .DC Secaucus
Francisco Vegas Denver R Dayton Springs
Newark
Hamilton Square
New
Oakland
Kansas City R Indianapolis
Cincinnati
Ashburn
Arlington
Baltimor
e
Bohemia
Freehol
d
Camden, York
Norfolk
R Colorado
Springs Florissant
Louisville Richmond
NJ
City
Redwood San
City Jose
Sherma Albuquerque Oklaho Springfield
St Louis R Raleigh
Nashville
R n Oaks 2 ma Tulsa
Greensboro
Charlotte
Honolulu
Los Angeles
San
Bernardino City R
Garden Anaheim
a Little Rock
Memphis Birmingham Columbia
San Diego Phoenix Norcros
s Dunwoody
Ft. Worth Dallas Atlanta
Data Voice Austin
New Orleans
Jacksonville
Orlando
Houston
San Antonio
R W. Palm Beach
Tampa
Internet Ft.
Lauderdale
R Ojus
San Juan PR
Miami
Multi-protocol Label Switching “Private Network Transport Service” providing group service and
Quality of Service

41. CSS IPx with Voice Mail
Local # 1 Local # 2
PRI
System III System III
Voice Mail with
Unified Messaging
LAN LAN
Automation Automation
Software Software
MPLS
MPLS
A single voice mail system can be located in one location but used by all parties in all locations
including remote Internet locations. The internal or external server voice mail system provides for
Unified Message seats ,1000+ voice mail boxes are available.

42. CSS IPx with Remote Office Connection
Local # 1 Local # 2
PRI
System III System III
LAN
LAN
LAN
Automation
Automation
Software
Software
MPLS
Sentinel Unit
The Sentinel Plus provides for remote office connection to the
main office locations via standard Internet, no VPN required. Internet
All voice calls between location #1 and location #2 and remote
office locations will be a “local” extension call, voice calls can be Remote Office IP Phones
transferred between all locations

43. CSS IPx with Intelligent Call Routing
Local # 1 Local # 2
PRI
System III System III
LAN LAN
Automation Automation
Software Software
MPLS Sentinel Unit
Remote office with Teleport unit for Internet
local POTS connection. All outbound
calls will be automatically routed out
PSTN Service with
a local CSS IPx or Teleport unit
Local Call Routing
closest to the called party. Remote Office IP Phones Teleport Unit

44. CSS IPx with SIP Trunks
Local # 1 Local # 2
PRI
SIP
System III System III
LAN MPLS LAN
Automation Automation
Software Software
Inbound and Outbound voice calls using a Internet Sentinel Unit
CSS SIP trunk provider. National DID
drops for local presence in thousands of
locations throughout N.A. DID DID DID DID
Alarm signal traffic is managed via PRI
circuits.

45. CSS IPx with SIP Trunks
PSTN Public Switched LAN
Telephone Network
POP Internet POP
Point of Presence
Internet Exchange Point

46. CSS SIP Trunks
• Approx 264,000 POPS in North America
• Local DID can be provided for inbound
• Dynamic Bandwidth as needed
• G711 – G729 codec
• Public or Private IP address
• SIP used to set up call
• RTP is the call
• Less than 1 cent per minute rate
• Dial Tone provided

47. SIP Network
Vancouver
Calgary
Montreal
Toronto
MPLS High Capacity Core
Multi-layered
Diverse Routing via 12 connection
Meshed Arteries
12 Billion Call Capacity
100% PSTN Terminations

48. CSS IP phones and Network switches
SIP
PRI
System III System III
LAN LAN
Automation Automation
Software Software
MPLS
NetVanta 24 port or 48 port PoE (Power over Ethernet) Managed Network switches with Port
Mirroring for SecurVoice Call Recording and Power over Ethernet for phone set power.

49. CSS Telephony Solution
• Complete Solution for System III – D6600
• Complete Solution for Two-Way Voice
• Complete Solution for Auto-Dialing
• Complete Solution for Multiple Locations
• Complete Solution for Remote Workers
• Complete Solution for Unified Messaging
• Complete Solution for Third Party Stations

50. SecurVoice from CSS
Call Recording
and Screen Capture Solutions
for the Security Industry

51. What is SecurVoice
• Call recording platform for Analog, Digital & IP
• Video – Screen recording platform*
• Remote and Local recording solution
• Browser based application
• Automation Software Interface with to Bold, SIS,
Micro Key, IBS, SGS, MAS & Monitor Soft
• Agent Evaluation, Report Builder, Dispositions
option*

52. Features
• 100% .Net Technology
• Run management reports with report builder
• Scaleable from 4 to 4 thousand channels
• MySQL Server support
• Network based storage with auto backup
• Save and Email recordings
• Bookmark recordings
• Evaluation and scoring
• Multi level Permission based access

53. Features
• Record on Demand
• Free agent seating (Bob to Mary to John)
• User Groups and Profiles (Operators, Sales, Techs)
• Self Monitoring with email notification*
• Full Call details
• Alarm Escalation* diagnostic tools
• WAV file encryption. DES, RC2, Triple DES, Rijndeal
• Programmable operator screen capture

54. Digital, Analog & IP recording in 1 location
Analog Phones
CSS IPx Hybrid
PBX or other PBX
SecurVoice Recording &
66 Block
Storage Server
Digital Phones
Managed PoE Switch
LAN
LAN
IP Phones

55. SecurVoice Digital & IP recording in 3 locations
CSS IPx Hybrid PBX or other PBX
SecurVoice Storage Server
66 Block
Digital Phones SecurVoice Recording
Server
Managed Switch
IP Phones
LAN
MPLS
SecurVoice Recording Server
LAN
66 Block LAN
IP Phones
Digital Phones
SecurVoice Recording Server

56. SecurVoice Call Recording on IP
Local # 1 Local # 2
PRI
System III System III
LAN LAN
Automation Automation
Software Software
Managed Switch Port Mirroring Managed Switch Port Mirroring
SecurVoice
MPLS SecurVoice
Recording Server
Recording Server
SecurVoice Data
Storage Server
SecurVoice recordings can be accessed from any PC via
browser interface. Users can be restricted on multiple levels
or access recording from your Central Station automation
software.

57. 100% Web based user interface

58. Agent Evaluation with unlimited customizable forms & questions

59. Custom Reports & Analytics

60. Custom Reports & Analytics

61. Quick Select Recording Bar

62. Alarms

63. Help

64. Play a recording from SecurVoice, evaluate & comment

65. Play a recording from SecurVoice, evaluate & comment

66. Automation Software Integration

67. Screen Capture.

68. Save Time, Resources and Money
Automating you day to day process will save time and
money and increase profitability.
TAPI interface to your Automation software
SecurVoice interface to your Automation software
IPx Telephony, SecurVoice, nCall TAS information and SIP trunks, MPLS
provided by Communication Service Solutions (CSS)
www.comservicesolutions.com for all your telephony, SecurVoice call recording, nCall TAS
software and SIP trunk needs.
Contact
David Crawford
dcrawford@comservicesolutions.com
Direct 580 548 1605
Tel. 1 866 727 4300