Presentation on eGovernance and Open Governance products launched/under development in Moldova, in the context of building e-Democracy. 6th Internet Governance Forum, Kyiv, Ukraine, September 30, 2015

1. MOLDOVA
e-Gov Infrastructure
to build e-Democracy
6th Ukrainian Internet Governance Forum
Kyiv, September 30, 2015
GOVERNMENT OF REPUBLIC OF MOLDOVA
CORNELIA AMIHALACHIOAE
Moldova eGovernment Center

2. E-DEMOCRACY
WHAT DOES THE “E” PROMISE ?
WHAT CAN THE “E” DELIVER?
HOW DOES THE “E” CONTRIBUTE TO EMPOWERING PEOPLE?

3. RETHINKING CITIZENS & GOVERNMENT INTERACTION
BOUNDARIES BETWEEN THE PUBLIC SECTOR AND OTHERS ARE BLURRING*
RETHINK GOVERNMENT: SYNERGY SOCIAL AND DIGITAL INNOVATION
*The Solution Revolution, Deloitte Consultancy, 2013. William D. Eggers and Paul Macmillan

4. E-TRANSFORMATION – SUPERSONIC AGENDA
Governance e-Transformation:
not an island of efficiency and
innovation, but
an engine to drive, enable,
streamline other reform flows

5. GOVERNANCE E-TRANSFORMATION IN PA REFORM
• Technological Modernization
• Public Service Reform
• Open Governance
• Institutional Remapping
• Civil Service Reform
• Decentralization
• Social Innovation

6. Partnerships
Money
Man power
Mandate
LeadershipMoldova
Governance
e-Transformation
KEY INGREDIENTS

7. Prime Minister
National e-
Transformation
Commission
Management
Board E-Government
Center
CIO Council
Ministry
Ministry
Agency
E-GOVERNANCE INSTITUTIONAL MAP

8. Digital
Services
Information
Security
IT capacity
building
Favorable
Regulatory
Framework
Innovative
technology
Intelligent IT
investment
Data center
consolidation
Public services
reengineering
Enterprise
architecture
Cloud
Interoperability
Modern
Access
Channels
Government Technology Strategy
Government Decision nr. 710, 20.09.2011
OUR MANDATE

9. Leadership starts the Journey
Man Power Delivers Change and Results
19 central PA authorities institutionalized CIO Dept/Offices
> 50 CIOs / Coordinators of e-Transformation in CPA
> 40 coordinators for Open Data in the CPA authorities
> 3,200 public servants trained in e-Governance
quarterly meetings with the civil society & business community

10. E-Transformation
E-TRANSFORMATION: INNOVATION ON BOARD

11. REINVENTING THE GOVERNMENT
Customer-oriented culture in the Public Administration
Reengineer. Simplify. Unify.
Interoperability (Data has to run, not people)
From customer orientation to C0-CREATION

12. Digital by
Default
Framework
REINVENTING THE GOVERNMENT
Security by
design
Mobile by
default
Content
Portability
Open Data by
default
APIs
Cloud First
Shared by
default

13. E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE
ELECTRONIC SERVICE
SECURITY
AND IDENTITY
ELECTRONIC
PAYMENTS
ELECTRONIC
MESSAGING
HOSTING
DELIVERY
CLIENT SUPPORT
DIGITAL
SIGNATURE
INTEROPERABILITY

14. April May June July December
2011
Launching the OD Portal Launching BOOST
User Operation Guide
Prime-Minister’s Directive
First app contest
TechCamp
Hans Rosling_OD benefits
demo session
Version 2.0 of Portal
www.date.gov.md
MILESTONES

15. February April May December
2012
Working Group
on OD/OG
Open
Innovation
Week
Joining
the OGP
Law on public
sector information
(PSI) re-use
2013
November
Methodological
Norms on
Implementing the
Law on PSI Re-use
Data Journalism
Trainings
October
Online survey
on OD demand
MILESTONES

16. Februarie May-August
2014
2014 – 2015: escalating
- Concept on OD
Principles
- Methodology for
OD Publishing
- Social Innovation
Camp (July 2014)
Version 3.0 of
Portal
www.date.gov.md
1 Opening data by-default and pro-actively
2 Sensitive Data Protection
3 Opening primary data
4 Discoverable online
5 Timely publishing
6 Open and machine-readable formats
7 In bulk publishing
8 Describing data
9 Re-use of data (Law# 305 from Dec. 26, 2012)
10 Prioritization

17. February March-December 2015
2015
2014 – 2015: escalating
- Institutional Data Catalogues & OD Roadmaps
- e-Procurement (new Law approved and digitization)
- Open Contracting Project
- e-Participation Portal upgrade
- Public Consultations Framework optimization (revised Law, Guide)
- Publishing data on Founders of Private Enterprises
- e-Reporting to the National Commission for Integrity
GeT and Open
Governace as part of
Public service reform
Roadmap 2015-16

18. BOOST – PUBLIC EXPENDITURES DATABASE
Moldova was the first country in the world to launch such a
portal, financed and supported by the IDA/WB.
Ministry of Finance as sectorial owner

19. OPEN DATA PORTAL: THE DATA TREASURY
873 datasets
47 CPA posting authorities
1 mln downloads
OD Catalogue
OD Methodology
Methodological norms re-use
22 Apps on the portal
e-Participate Section
Demand Surveys among Citizens
Capitalizing on OD
Open Data Portal: www.date.gov.md – launched in April 2011

20. Data Journalism Bootcamps
BOOST training
Open Government Days
Hackathons
Open Data Knowledge Exchanges
Social Innovation Camps
Open Innovation

21. e-Participation Portal www.particip.gov.md
Owned and Managed by the State Chancellery

22. - Launching of the State Registry of Public Procurement (October 2012)
- Open Contracting Project (to be launched in October 2015)
- eProcurement complex package ready for launching
Public Procurement

23. Register and Portal developed within the USAID financed project.
Operated by the State Chancellery
Open Local Normative Acts

24. Implemented under the World Bank financed GeT Project, operated today by
the Ministry of Regional Development and Constructions
E-Normative Database in Constructions

25. Co-creation in
Public Service
Re-design
Promoting social
& digital
innovation
Applying
citizens’
solutions
MOLDOVA INNOVATION LAB IN GOVERNMENT

26. PAPERLESS GOVERNMENT
Document & Records Management Systems - CURRENTLY PILOTED IN 9 CPA
Track 2: EXTENDED TO ALL CENTRAL PUBLIC ADMINISTRATION AUTHORITIES
Track 3: SECTORIAL DRMS INTEGRATED BASED ON COMMON PRINCIPLES
Track 4: LOCAL AUTHORITIES’ DRMS DEVELOPMENT & INTEGRATION WITH CPA

27. PAPERLESS GOVERNMENT
Document & Records Management Systems - CURRENTLY PILOTED IN 9 CPA
- FULLY AUTOMATED FLOWS: DOCUMENTS, RECORDS, APPOINTMENTS
- E-CABINET
- E-NORMATIVE DOCUMENTS
- E-PETITIONS
!! AUTOMATIC MIGRATION OF DATA ON PUBLIC ADMINISTRATION
AUTHORITIES’ WORKLOAD & PERFORMANCE TO THE OPEN DATA PORTAL

28. PUBLIC SERVICES PORTAL ONE-STOP SHOP
Version 2.0 of Portal www.servicii.gov.md under CO-CREATION with customers
Informative dimension: 445 comprehensive service passports
Interactive dimension: 105 e-services accesible through the Portal

29. CAPACITY TO DRIVE CHANGE
THE BEST FRIEND AND WORST ENEMY OF INNOVATION
IN GOVERNMENT IS THE GOVERNMENT ITSELF

30. WHAT DO WE NEED
“CLIMBERS”
• Synchronization
• Institutional framework to fit ICT era and eGov agendas
• Capacity to uptake
• Agility to capitalize
• Transparency
• Political Will
• Sectorial Leadership
• Rule of Law
• Performance-based
management

31. WHAT DO WE NEED
E-DEMOCRACY
NOT “E” IS THE MAJOR CHALLENGE.
TO CHANGE THAT, WE NEED TO USE “E” AS:
ENABLER CHANGE AGENT GAP IDENTIFIER REFORM PUSHER

32. GOVERNMENT OF REPUBLIC OF MOLDOVA
Contact information: Moldova eGovernment
Center
www.egov.md
E-mail:
cornelia.amihalachioae@egov.md
office@egov.md
THANK YOU!