Why do you need to have a Workplace strategy? Requirements and steps to follow.

1. Real Estate Workplace Strategy & Change Management Author: Coralie Clément May 2009 – revised Feb. 2010 The Methodology (6 steps) References Why do you need a Workplace Strategy? Company commitment (based on surveys)

3. Company commitment to Workplace Strategies CRITICAL FACTOR: > When implementing change, communication continues to be critical to successful implementation of distributed WS. WS Results - Decline in sqf/worker. Positive evolution – CRES, IT & HR are working closer to build a joint vision for the best possible workplace. + Cost impact - Higher Technology costs must be factored when implementing AWS. AWS: Off site options encounter management’s resistance to change followed by organization culture & technology constraints. - Source: IFMA Research July 2008 Microsoft & Corenet April 2009

4. Why do you need a Workplace Strategy ? Work Environments that are aligned with Corporate Goals can Encourage people to behave in new ways and help achieve desired Business results .  Workplace efficiency =>  productivity =>  Company Results SPACE AS A TOOL Source: Alternative Officing strategies Steelcase Presentation

5. Why do you need a Workplace Strategy ? Source: IFMA Research July 2008 Microsoft & Corenet April 2009 => In accordance with the needs of their business => Attract & Retain Talent (work/life balance) => Generating improved productivity (motivation, collaboration …) => Resulting in cost efficiency ($/Sqf, capital efficiency) => Reducing environmental impact of the property and workforce Deliver a more effective working environment

6. Why do you need a Workplace Strategy ? General Electric After field employees at GE had their assigned desks replaced with high tech communication tools for working anywhere, anytime, they started spending 50% less time in the office and more time with their customers. Now when field employees need to access GE’s resources on-site, they can work at unassigned “hot desks” at various field facilities. Desk are full equipped and available at 1 st come, 1 st served basis. National City Bank Minneapolis based National City Bank saw teaming as a way of achieving greater customer satisfaction. So, the bank tore down walls between people, provided generous shared work surfaces so employees could easily work together, and accommodated changing team needs with a variety of flexible furnished areas. Workspaces based on function, rather than status, help people feel equal. For their efforts. He bank realized a 20% drop in turnover and increased performance. EXAMPLES Source: Alternative Officing strategies - Steelcase Presentation

13. Workplace Strategy Methodology Change Management tactics

14. Workplace Strategy Methodology Change Management tactics

15. Workplace Strategy Methodology Change Acceptance Process Recognize the transition process takes time > Ensure that the Change can be part of the company DNA & everyone's job

17. Workplace Strategy Methodology Change Management tactics The Team must adapt to Employee’s reaction

18. Emotional response to Change Workplace Strategy Methodology Change Management tactics The Team must adapt to Employee’s reaction

20. References Innovations in Office Design - ”The critical influence approach to effective Work environments” by Diane Steigmeier 2008 CAP materials by GE Management Development Insitute, NY Microsoft/CoreNet AWS Survey – Dallas – April 2009 “ Measuring the Added Value of Corporate Real Estate Management” by Anna-Liisa Lindholm & Karen M.Gibler 2006 IFMA Members survey – July 2008 Duffy F & Tanis J – “A vision of the new workplace” 1993 Alternative Officing strategies – Steelcase