Using strategy to drive ICT innovation – One not-for-profit's journey - Paul Whiting
1. Using strategy to drive
ICT innovation –
one not-for-profit’s journey
Paul Whiting
ICT Manager
Australasian Fire and Emergency Services
Authorities Council (AFAC)
2. Outline
• Purpose & Caveat
• AFAC
• Strategy and considerations
• Strategy development
• Our story and strategy
3. AFAC
Our mission: The peak body for the fire and emergency services
In Australasia creating synergy across the industry.
4. What’s your organisation like?
Innovation is changing or creating more effective processes, products and
ideas, to allow for better productivity and performance.
Strategy is a high level plan to achieve one or more goals under conditions of
uncertainty (wikipedia).
14. Implementation
• Requirements Analysis (8/100)
• Request for Proposal(RFP) process
• Vendor Selection
• Cloud vs. On-premise
• Brown Bag Meetings
• Pairing: Digital Dinosaur with Digital Native
16. Current Status
Layer Completed In Progress
Services • Video conferencing
• Webinars
• New website & back
office
Staff • Standard Operating
Environment
• Remote Access
Infrastructure • Business Continuity
• Exchange Upgrade
• Asset Management
• Business Continuity
18. Summary
• Strategy and considerations
• Strategy development
• Review and update your strategy
19. Top Tips
1. Spiceworks
2. Monitor spending & maintenance
3. Develop / refine your info network
a. Connecting Up/TechSoup
b. InfoXchange/ITaNGO
c. Tech4Good, Nonprofit Tech, LinkedIn
20. Q & A
• Further Information
– www.afac.com.au
– paul.whiting@afac.com.au
– au.linkedin.com/in/paulgwhiting/
21. Think like a technology leader
“What MBAs are learning in business school is
what we are looking for in our leaders – strong
focus on analytics, the ability to use data to help
drive decision-making.
We want them to incubate new ideas and be able
to take them to market fast.”
Jennifer Boden, Amazon.com’s director of global
university programs.
22. Your services
• Making your information/services/products
available to others
– Your website
– Phone apps
– Social media
– Electronic newsletters
– Your online store
• Collecting/providing their information
23. Your staff
• Single biggest expense in your budget
• Their desktop / laptop / phone / tablet
• Bring Your Own Device (BYOD) policy
• Software
• Remote Access