1. Disability SA
Disability Services in South
Australia Reform
Administrating Individualised Funding in the
cloud: How ICT can enable reform to be a reality
Joe Young & Ian Dillon
Funds Management, Disability SA
17 May 2013

2. Background
• Funds Management manages contracting for
services provided for people with a disability by
the non-government sector (eg Minda, Bedford).
• This involves contracting, procurement, quality
and complaint management.
• The total budget managed through the unit is
well over $300m per annum.

3. Today’s Presentation
• Context for our change
• Principles
• System change
• Benefits
• Future

4. Context for our change
• Same old story…
– Multiple databases
– Antiquated, poor design
– Audit issues
• Significant growth
– $20m to around $100m in approximately five years
– No additional FTEs to manage administration

5. Context for our change cont’d…
• State Reform
– Individualised funding commitment
• Based on choice, control and flexibility
• Staged implementation
– Self Managed Funding phase 1
• Resource intensive and unsustainable
• National Reform
– National Disability Insurance Scheme
• Children’s Launch from 1 July 2013
• Similar settings to Individualised Funding

6. Principles for Change
• Customer Focused
– Client/Participant
– NGO provider
– Case manager
• Efficient
– Simplicity
– Smarter (work on 5% of exceptions rather than the
95% that are ok)
• Future Driven (NDIS)
• Secure

7. System Analysis
• Old (CBMS) V New (RCR)
• RCR built using Salesforce
– Client front end is MySupportAdvisor.com.au
– NGO provider front end is a NGO Portal
– Department staff (Case Manager and Funder) use
RCR

8. System Analysis – Approval Process
• Classification of data
• Security Risk Assessment
• Review of contract by Crown Law
• Compliance with Australian Privacy laws
• Supported by OCIO
• Endorsed by Cabinet

9. System Analysis – Old v New
• Request and choice of service
Client NGO Provider Case Manager Funder
No standard form
Verbal only
No standard form
Verbal
Possible email
N/A Not provided
View and select
in My Support
Advisor
View in portal N/A View in new
system

10. System Analysis – Old v New
• Contract
Client NGO Provider Case Manager Funder
Not provided Paper based
posed by Funder
(time >14 days)
Not provided Generate paper
based on
description from
Case Manager
View in My
Support Advisor
Electronic
through portal,
includes
description and
units of service
(time <24 hours)
View in new
system
Generate
electronically
based on
agreement
between Case
Manager and
Client

11. System Analysis – Old v New
• Service Detail
Client NGO Provider Case Manager Funder
No standard form
Verbal from NGO
Description in the
contract
Description in the
old database
Description in the
contract and old
database
View and change
in My Support
Advisor
In the portal
includes:
- description
- units of service
by time
In the new
system includes:
- description
- units of service
by time
In the new
system includes:
- description
- units of service
by time

12. System Analysis – Old v New
• Invoicing
Client NGO Provider Case Manager Funder
Not provided Paper invoices
based on
services provided
against
description
Not provided Paper invoices
from NGO
provider
View in My
Support Advisor
Electronic upload
against units of
service by time
with paper
invoice backup
View in new
system
Electronic upload
notification, paper
invoice backup

13. System Analysis – Old v New
• Payment
Client NGO Provider Case Manager Funder
Not provided Receives
payment on
invoices if Funder
agree match with
description and
contract value
(time >21 days)
Not provided Invoices
processed based
on match with
description and
contract value
View in My
Support Advisor
Payments
automatic when
matched against
contracted units
(time <72 hours)
View in new
system
Electronic upload
notification,
queries managed
on as need basis

14. What does it look like?
• MySupportAdvisor
• MySupportAdvisor Client Portal
• Service Provider Portal

16. Benefits
• Customer Focused
– Transparency in every function and step
– Based on workflow of the business rather than
business to suit the system
• Efficient
– As at 26 April, over 300,000 payment transactions
processed by NGOs v just under 100,000 by DCSI
– From January to April nearly 850 contracts generated
electronically, approximately 73% of all contracts in
this time

17. Benefits
• Secure
– ISO 27001
– SAS 70 Type II
– Regular Security Audits by Ernst & Young
– Real-time replication to disk at each data centre, and
near real-time data replication in government
warehouse
– IP Address restriction
– HTTPS data transfer

18. Future
• Still a lot of issues to work through with the
current rollout
• Continue the development and upgrade to
regions and individuals
• Possible integration with client record system
• Look at better integration to NDIS

19. Questions
Joe Young
Director, Funds Management
Disability SA
Department for Communities and Social Inclusion
Ph: (08) 8415 4272
Email: joe.young@dcsi.sa.govl.au