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Welcome to Xfinity
1. ABOUT COMCAST
AND XFINITY
WELCOME TO
XFINITY ®
We’ve upgraded our network to take your TV,
Internet and Voice service to a whole new level.
Only from Comcast.
WHAT IS XFINITY?
XFINITY reinvents entertainment so you can enjoy it your way. With TV, Internet and Voice services that work together,
you can access and enjoy everything you love anytime, anywhere, and any way you want.
HOW DO I GET XFINITY?
As an existing Comcast customer, you do not need to do anything. Just relax and enjoy your enhanced XFINITY TV,
Internet and Voice services.
WHAT DOES XFINITY MEAN FOR YOU?
XFINITY brings you the ability to receive more of your favorite entertainment and more ways to enjoy it - where, when
and how you want.
• The fastest Internet, with download speeds up to 105 Mbps
• Triple the HD channels with the best HD picture quality.
• TV on your computer at xfinityTV.com.
• The largest On Demand library, approaching 25,000 titles.
• Voice mail you can check online from anywhere.
• New cross-platform and mobile features like: myDVR Manager®, Universal Caller IDTM, applications for
Apple and Android devices and the ability to use a remote control to order products and services while
watching TV.
• And, many more exciting, new features.
WHERE CAN I GO TO LEARN MORE ABOUT XFINITY?
The best place for you to learn more about the benefits of XFINITY is at www.xfinity.com. This is also where you can
discover how to get the most out of your XFINITY services, such as accessing email and voice mail, watching content
online, and enjoying new services like myDVR Manager®.
XFINITY service is not available in all areas. Not all services available with all XFINITY packages. XFINITY TV: Not all programming
available in all areas. Number of On Demand titles as of January 2011 in South Florida. HD picture quality rating based on
September through December 2008 study of the top HD channels by Frank N. Magid Associates, excluding programming
filmed in 1080p format. XFINITY Internet: Only available in wired and serviceable areas. Service not available in all areas (and
may not be transferred). Internet service limited to a single outlet. Many factors affect speed. Actual speeds vary and are not
guaranteed. XFINITY Voice: Universal Caller ID™ is not available in all areas and is limited to certain residential customers who
subscribe to XFINITY Voice with XFINITY TV and/or XFINITY Internet.
2. OUR XFINITY ®
CUSTOMER
GUARANTEE
We want you to be amazed with the choices and innovation Comcast provides and satisfied with the service and
reliability of every interaction. Our goal is to provide you with a consistently superior customer experience — at sign-up,
during the normal course of business or during a service visit. The Customer Guarantee lets you know what you can
expect from Comcast and what we’re doing to hold ourselves accountable every day.
WE MAkE THE FOLLOWING GUARANTEES TO YOU:
1 We will give you a 30-day, money-back guarantee on all our services.*
If you are not satisfied and wish to cancel service for any reason, you can do so in the first 30 days and get your
money back. Simply return all equipment in working condition, and we’ll refund the monthly recurring fee for your
first 30 days of services and any charges you paid for standard installation.
2 We will treat you and your home with courtesy and respect.
Our technicians will clearly display their Comcast identification when they arrive at your home. They are trained
and equipped to complete the job on the first visit. Our Customer Account Executives will be courteous and
knowledgeable when you contact us.
3 We will answer your questions at your convenience.
You can contact us 24 hours a day, 7 days a week regarding any service-related issue by calling 1-800-XFINITY, or
online via Ask Comcast, Live Chat, Community Forums, or email.
4 We will offer easy-to-understand packages and provide you with a clear bill.
Our packages and package pricing are designed to be straightforward. We aim for the same clarity with our bills. You
may view your monthly statement and service details anytime by visiting www.comcast.com.
5 We will continually offer the best and most video choices.
We’re working hard to bring more choices to our customers instantaneously by using the full power of our advanced
network and decades of television experience. We will use On Demand to bring customers dramatically more
choices, including more movies, more sports, more kids programs, more network TV shows and more HD than
anyone else.
6 We will quickly address any problem you experience.
After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we
will extend a complimentary service to your account. Additionally, we won’t charge you for a service visit that results
from a Comcast equipment or network problem.
7 We will schedule appointments at your convenience and be mindful of your time.*
As a courtesy, we will call you before we arrive at your home. If we fail to arrive for a scheduled visit during the
appointment window, we will credit $20 to your account.
*Relates to optional, retail services customers subscribe to individually and does not pertain to any services included in
bulk contract.
11. ANYROOM TM
DVR SERVICE
GET ALL OF THESE GREAT FEATURES
AnyRoomTM DVR Service from Comcast gives you entertainment on your terms, QUICk TIPS
letting you view your DVR’s recordings on any networked set-top box in your home. PROGRAM INFORMATION
The following icons will help you
Share recordings across all your networked TVs, and finish watching a saved navigate the Interactive Program
recording in one room that you started in another. This is entertainment freedom. Guide.
THE FUTURE HAS ARRIVED. NOW GO AND ENJOy IT. Set or cancel recordings;
identifies a single recording
QUICk TIPS:
Identifies a series recording
ANyROOMTM DVR
AnyRoomTM DVR is comprised of one HD DVR hub as your primary outlet and up Modify recording settings
to 3 additional HD terminals that access the primary DVR via a network.
Return to the previous screen
ANyROOM DVR FUNCTIONS
TM
The primary DVR controls all DVR functions — scheduling, deleting, recording Play or resume the recording
settings, pausing live TV and more. The networked terminals allow you to view,
Restart the recording from
sort, play, fast-forward, rewind, pause, skip ahead or skip back through your DVR
the beginning
recordings.
Modify saved settings
SCHEDULE RECORDINGS
Recordings can only be scheduled on the primary DVR. You can also schedule Delete or cancel a recording
your DVR recordings online with myDVR Manager at www.xfinityTV.com/dvr.
The networked terminals only allow you to view completed recordings or those Set or remove program locks
in progress.
Indicates a scheduling conflict
DELETE RECORDINGS
Recordings can only be deleted from the primary DVR. If a recording is being View upcoming times for a
played in another room, you cannot delete the recording until the recording is no program and recording options
longer being viewed.
Confirm a selection
DVR FOLDERS
Recordings of the same program are organized into a folder so they are easier to HELP & SERVICES
sort through. If you want to view your programs individually, you can turn off DVR For more information, visit
Folders through the DVR Setup menu on the primary DVR. www.comcast.com/anyroomdvr or call
1-800-XFINITY.
myDVR MANAGER®
Schedule your DVR recordings online www.xfinityTV.com/dvr or use your Apple or Android devices, and your shows will
be ready to go when you get home. Just sign in at Comcast.net from any computer, scroll through your local TV listings
and select the programs you want to record. Rewind and fast-forward live TV, pause for a break, or create your own instant
replays with slow motion.
Applicable equipment, installation and service fees apply. Programming limited to service available on each outlet. Digital
Starter subscription required to receive AnyRoomTM DVR service. Actual recording time is not guaranteed. AnyRoomTM DVRs
can store up to 240 hours of standard-definition programming or up to 52 hours of high-definition programming. Not all
programming and services are available in all areas. Ask your Comcast customer service representative for details.
12. NAVIGATING
PARENTAL
CONTROLS
ABOUT PARENTAL CONTROLS
Parental Controls allow you to keep your kids from seeing programs you DEFINING THE TV
don’t want them to watch. You can block specific channels, titles or shows RATINGS SYSTEM
according to their ratings. You can also hide adult titles so they won’t In 1996 a TV ratings system was designed
appear in the on-screen program guide. Another feature is the ability to to give parents information about the
prevent your children from purchasing On Demand programs or Pay-Per- content and age-appropriateness of
View Events without your consent. After setting a personalized four-digit television programs. These ratings can be
code, you can set Parental Controls either from the Interactive Program used in conjunction with parental controls in
Guide or while you are watching television. cable set-top boxes to filter out unwanted
programs.
ACCESS THE PARENTAL
CONTROLS MENU
RATINGS
Press the button to display the Quick Menu and
select the Lock icon.
All Children
SET CONTROLS
1. Access Parental Controls Menu Older Children
2. Create a Locks PIN
3. Choose categories to restrict
Older Children
- Fantasy Violence
SET CONTENT LOCKS
1. Access Parental Controls Menu
2. Select TV Content Locks General Audience
3. Choose content to restrict
HIDE TITLES Parental Guidance Suggested
1. Access Parental Controls Menu
2. Select Hide Titles
3. Choose from categories Parents Strongly Cautioned
LOCK PROGRAM PURCHASES Mature Audience Only
1. Access Parental Controls Menu
2. Choose PINs Setup
3. Set Purchase PIN
BLOCK ON DEMAND ACCESS
1. Access Parental Controls Menu
2. Select Service Locks
MASTER LOCKS
1. Access Parental Controls Menu
2. Select Master Locks
3. Choose to Bypass or Clear Locks
14. XFINITY INTERNET
XFINITY ®
INTERNET
Comcast is the nation’s largest residential Internet service provider with an advanced fiber-optic network that offers the
fastest Internet so you can do more of what you want.
CHOOSE THE RIGHT SPEED FOR YOU
PERFORMANCE
EXTREME 105 EXTREME 50 BLAST!® PERFORMANCE ECONOMy
STARTER
SPEEDS uP TO SPEEDS uP TO
20 12
DOWNLOAD
SPEEDS uP TO SPEEDS uP TO SPEEDS uP TO SPEEDS uP TO
105 50 Mbps Mbps 6 1.5
Mbps Mbps uP TO
25 MBPS WITH
uP TO
15 MBPS WITH
Mbps Mbps
POWERBOOST ® POWERBOOST ®
UPLOAD
10 Mbps 10 Mbps 4 Mbps 2 Mbps 1 Mbps 384 kbps
$199.95 $99.95 $54.95 $44.95 $49.95 $26.95
/MONTH* /MONTH* /MONTH* /MONTH* /MONTH** /MONTH**
GET ALL OF THESE GREAT FEATURES
XFINITY TOOLS SMARTzONE® COMMUNICATIONS CENTER
XFINITY makes communicating, staying safe online, and Free for XFINITY Internet and Voice subscribers! The SmartZone®
managing your media easier than ever. Program your DVR Communications Center is packed with features sure to make
online with MyDVR, access email on the go, protect your PC staying in touch easier. Quickly check your email and voice mail
with Norton™ Security Suite, manage your photos and more. from the same place, manage your accounts and connect your
address books into one Universal Address Book.
NORTON™ SECURITY SUITE
Enjoy your Internet experience knowing that Norton™ is GAMES CHANNEL
helping to protect you — a $160 value. Play free online game favorites including puzzles, arcade, card
and word games.
POWERBOOST ®
Delivers a burst of speed when you download your favorite SECURE BACkUP AND SHARE
games, music and movies – making fast even faster! Get added protection with 2GB of online storage for your
photos, videos and more.
MYCOMCAST.NET
The customizable homepage that lets you organize and COMCAST PHOTO CENTER
display your stuff, the way you want it. The Comcast Photo Center includes Social Photos by Plaxo.
Social Photos by Plaxo allows you to share, comment, and
TV LISTINGS mark photos through Plaxo. Share your photos with friends,
The easiest way online to find the best of what’s on family, or business connections from your SmartZone address
— including On Demand and HD content — from the book. Add photos from other photo services
convenience of your computer. such as Flickr, Facebook, and Picasa.