ISO Project Approach - The correct way to do ISO
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Using a formal, established process can bring a successful ISO process to your business. We use a 4-6 month implementation process containing a number of key steps. We start with project planning and commit to a firm certification date and help you choose the best certification body for your needs. We document the System Design and then review, modify & finalize with all process managers. Then we provide awareness training and support throughout the audit process.
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ISO Project Approach - The correct way to do ISO
- 1. 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 1 ISO Project Approach The correct way to do ISO
- 2. 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 2 Overview
- 3. Project Planning • Kick-off meeting to perform introductions, explain the project and meet the key players • Review the whole organization • Cross reference the ISO requirements to the organization (not the other way around – ISO requirements are met by existing processes – don’t change the way you do things) • Documented project plan - key activities, roles and responsibilities, audit date 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 3
- 4. Certification Body Selection • Like any good project – you define the end right at the beginning – So we find a certification body and we pick firm audit dates – Plan the celebration and plan the marketing • Knowledge of many/all certification bodies • Knowledge of many of their auditors • Focus on: – Accreditation (IAF) – Inexpensive (it’s the same ISO – really!) – Good customer service (less tangible) – Good Auditors (less tangible) 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 4
- 5. System Design and Documentation • Interview process managers and employees – Limited time commitment from all personnel involved – No expertise required – except how they do their job • Documents are based around the organization not ISO – “Tweak” existing processes where needed • Write at a consistent level, style and approach. • Provide support with new processes or where there are significant gaps. Define low maintenance, business focused processes. • Practical, easy to understand, low maintenance, value-adding processes……that happen to meet ISO 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 5
- 6. Document Review, Modification and Finalization • Review process procedures with process owners – Its their process - their document – Modifications as necessary and informal checking. • We concurrently complete a comprehensive document review (19 pages) to prove ISO conformance • We now have a set of procedures – that describes “how” the whole organization is managed (to assure quality). – That are meaningful – they describe what you do – That are useful for training, auditing and improvement • They also meet the requirements of ISO 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 6
- 7. Awareness Training • Everyone should know what is going on and what to expect during an audit – Focus is on overall understanding – Policy, objectives, responsibilities – What happens at assessment – Expectations • Provide materials to use in house 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 7
- 8. Support and Verification • The majority of the system is based on existing good practice and so implementation and adoption is simplified • New or modified processes will need a little help • Informal auditing – to check • Task lists and progress emails 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 8
- 9. Auditor Training and Auditing • Formal or on-the-job • We complete the first internal audit – Your auditors can shadow and learn – Or leave it to us to finish – Professional (IRCA qualified) – Objective (additional auditors not involved in your project) – Provides a punch-list of outstanding issues • Best audit you will get! • We help with the solutions too! 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 9
- 10. ISO Certification Audit • You are fully prepared • Available during the audit – Don’t interfere but provide answers to deflect findings – Help answer problematic nonconformances – Help with problematic corrective actions • Guaranteed success 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 10
- 11. On-Going Support • We provide internal auditing to over 100 clients – Quicker, More thorough – Guaranteed to be accepted by certification bodies – Focus on meaningful audits – drive improvement – Support to ensure you keep your certification • Act as outsourced expertise 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 11
- 12. Cavendish Scott, Inc. • ISO Consulting, Training and Auditing for over 25 years • All IRCA Professional Auditors • IRCA certified training organization • 100% success rate • Guarantee of successful ISO certification • Fixed price, firm schedule • Best approach – low maintenance, meaningful and business focused • info@cavendishscott.com – 303 480 0111 8/2/2013 © Cavendish Scott, Inc. www.CavendishScott.com 12
Hinweis der Redaktion
- While there are many ways to do an ISO project, we have a formal, established process that we have been successfully using for over 25 years
- Our implementation process contains a number of key steps. This overview is general in nature and the timescale is adapted to each situation. Typically we complete projects in 4-6 months. Sooner than that is possible but the pressure is on you. Much ore than 6 months and momentum is lost.
- The first step is project planning. We conduct an on-site kick-off meeting to perform introductions, explain the project and meet the key players. It is informal and no preparation is necessary. We assess the whole organization so that we understand the processes and management system and how it cross-references with ISOA formal project plan is produced defining all of the documents to be created and activities to be completed.
- We commit early to a goal of a firm certification date. This is absolutely essential to a quick and effective project. We are familiar with the options available to you and guide you in choosing the best certification body for your needs.
- System design is the most critical part of the project. Done badly you end up with procedures that don’t reflect what you do and will cause harm to your business. We interview process managers and employees and document processes as they exist. We make ISO fit those processes – not the other way round. We are professional writers and provide documents at a consistent level, style and approach. Support is provided as needed to make sure everyone understands what is being documented.We define your processes so they are easy to understand, simple to maintain and drive achievement of process and business goals.
- All procedures are reviewed and modified as necessary. They are owned by the process managers and they ultimately review and approve them. Throughout the document development process we produce a Document Review report. Any gaps are fixed but this proves your documents meet ISO.At the end of this stage you have a full set of documents that describe how your organization is managed. They are meaningful and useful for training and auditing. They also meet ISO
- ISO training is not mandatory in ISO but common sense says you need to make sure everyone is aware of what is going on. We explain the project and point out what happens at assessmentWe also provide the materials so you can continue this training as needed internally.
- We provide all the support you need. If we are lucky then the implementation was substantially based on what you already do (we made ISO fit you not change you to meet ISO) – so implementation is easy. Where processes are new or modified we provide the support to ensure they are adopted and followed as needed.During the document development we are informally auditing – just checking to make sure everything looks good.And we keep you moving with task lists and progress emails
- We can provide a range of levels of auditor training and your auditors can shadow us during our audit.We are going to conduct your first audit. We have years of experience, we are very precise about the requirements and are all IRCA registered auditors. As a result of our audit we can guarantee you will pass your ISO audit. We can also provide on-going auditing support and ISO expertise.
- We have confidence in our solutions and your preparation that we don’t always attend assessments. You will have experienced our audit and have the results as well as the document review available to help you answer questions on the day.We make ourselves available but don’t interfere.We guarantee you will be successful
- Cavendish Scott currently provides annual internal auditing and ongoing support to over 100 clients. You don’t have to find internal resources, we are quicker and better than internal audit teams and constantly strive for improvement.And you can rest assured we audit thoroughly, tell you everything you need to know and ensure you keep your certification.We provide an external resource of ISO expertise that is available to help when you need us.
- 1000’s of successful ISO consulting projects 9001, AS, TS, 13485, 17025 and 14, 18 and 27001We really know how to do it right. Lots of experience, constant training, formal qualifications and a commitment to excellence ensures you get the best business focused, low maintenance solution possibleGuaranteed certification100% success rateBest approach.