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Blde DevErle
             ON HeRAn
             Ma UIt, OOR 21
                            B+Z+T=R
Wednesday, October 12, 11                1
IgIL PDEr
                            iNRmAOn ChICt
            @ bO ENg    uS eXRiEE DIEr
                            cOEnT TrAGS
                            sHAnINS
Wednesday, October 12, 11                              2
B+ZT
            + =
Wednesday, October 12, 11   3
cOOn wRk NE
                       sI aRItEUR
                         EtAEd SG
                       gLAL LeMTs
                            iNRaCON
Wednesday, October 12, 11                  4
tW ExPImES
                            UdICE ErSAs

                              cOEnT LW

Wednesday, October 12, 11                       5
HiS ReSTaTN I MaD FoR DuCIoN pUOS
                            Ly. Ny SeMAnC To Al RNs, LInG R
                            Ad, I PuRY CNcINtA UnLS I IS’t. ReP
                            pELtI mA Be PEd. OmE SsELy QuID.
                            AtTIeS Ot ClUD. OnTTs Y STlE UrI

  DilAir                sHMN. Se Ly  dICE. OsTE WL B PD
                            bY DdRSE. M cAE EHoR aN SpOAnES
                            dEOhYOsPSO. UbJT T ArBRaTN. HiS S
                            nO An FeR O SL SUrIEs. Ay  tO InTSE
                            fO SoM ViEwRs. O N sTP. Se HeR IdE OR
                            aDTiOL LTGs. O N dIUR. O UR-
                            sEIcELe RtS NDe. ImE ApPXiME.
Wednesday, October 12, 11                                                          6
tANg E
                       pRLE(s)
Wednesday, October 12, 11
                         aPT      7
hOw Do U TL
            yO sTIE?
Wednesday, October 12, 11    8
1 aS N IIvIAl
          tEIN           2 aS  tE mEEr
          sTEs
                            3 aS  lEEr

Wednesday, October 12, 11                        9
HE
                 tEEr Ap
Wednesday, October 12, 11      10
“OD i’s InK BT c
   aN GD c’s InK F i”
Wednesday, October 12, 11       11
B tH sTL ILS
                   iNViDLS wOIG
                          aLE.
Wednesday, October 12, 11                  12
“We believe in nothing,
                            Lebowski.”
Wednesday, October 12, 11                        13
He LeM F
  “dEVeRLE”
Wednesday, October 12, 11   14
aGE?
                            An?
Wednesday, October 12, 11            15
bLDE
               dEVeRLE
Wednesday, October 12, 11     16
1 SttEc BETs
       Blde 2 AcTAl NeFS
     DevErle
       Wt, Wt? 3 BrnStm PEnTL
                   4 cOAbOTiV OpTNs
Wednesday, October 12, 11                    17
1 SttEc BETs
       Blde 2 AcTAl NeFS
     DevErle
       Wt, Wt? 3 BrnStm PEnTL
                   4 cOAbOTiV OpTNs
Wednesday, October 12, 11                    18
sCDEs
Wednesday, October 12, 11               19
TaNRd HeDE
                     OnTT SAGy
                       uS eXRiEE
                                dEGn
                          EvEPNt


Wednesday, October 12, 11                       20
(iF Ou’rE EaL lUY)
                       uS eXRiEE
                                EGn
                          dEEoPNt
                     OnTT SAGy


Wednesday, October 12, 11                21
aNHeR PpRCh
                     OnTT SAGy
                       uS eXRiEE
                                dEGn
                          EvEPNt


Wednesday, October 12, 11                      22
1 SttEc BETs
       Blde 2 AcTAl NeFS
     DevErle
       Wt, Wt? 3 BrnStm PEnTL
                   4 cOAbOTiV OpTNs
Wednesday, October 12, 11                    23
O ME “zOIe”
       dOMTs
Wednesday, October 12, 11   24
1 SttEc BETs
       Blde 2 AcTAl NeFS
     DevErle
       Wt, Wt? 3 BrnStm PEnTL
                   4 cOAbOTiV OpTNs
Wednesday, October 12, 11                    25
dEGn R
            dIGrEEN
Wednesday, October 12, 11   26
mA iT  dIUsSN
                                   bUNS
    dEGn
  cOEN

                   Ch          eXRt IE
Wednesday, October 12, 11                        27
1 SttEc ARCh
       Blde 2 AcTAl CU
     DevErle
       Wt, Wt? 3 BrnStm PEnTL
                   4 cOAbOTiV OpTNs
Wednesday, October 12, 11                    28
mA iT  dIUsSN
                                   bUNS
    dEGn
  cOEN

                   Ch          eXRt IE
Wednesday, October 12, 11                        29
i Ve  Ea
                                              o           o
                   X X                            o
           X                            o
                    X X                 o
                                        o o
                      X
               X
                            X                         o
                        X
Wednesday, October 12, 11                                     30
B lm
       XaME 1       XaME 2 ...sO Ow wAt?
   UdICE ErSAs cOET LW bUDiN O It


Wednesday, October 12, 11                           31
B lm
       XaME 1       XaME 2 ...sO Ow wAt?
   UdICE ErSAs cOET LW bUDiN O It


Wednesday, October 12, 11                           32
1 SttEc Befi
       aUEE 2 AcTAl NeFS
       pEOA BrnStm PEnTL
         Wt, Wt? 3
                     4 CoaBoti PotS
Wednesday, October 12, 11                     33
1 SttEc Befi
       aUEE 2 AcTAl NeFS
       pEOA BrnStm PEnTL
         Wt, Wt? 3
                     4 CoaBoti PotS
Wednesday, October 12, 11                     34
wH cOS
           bERe RsOS?
Wednesday, October 12, 11     35
1 WHo E W SpEInG O?
                    2 wH aR ThE Ey SsAS?
                    3 wH cOEnT O TY ND?
                    4 wHE D ThE NeE It?
Wednesday, October 12, 11                          36
AueNs
             Peon
           SeeNtio

Wednesday, October 12, 11   37
1 SttEc Befi
       aUEE 2 AcTAl NeFS
       pEOA BrnStm PEnTL
         Wt, Wt? 3
                     4 CoaBoti PotS
Wednesday, October 12, 11                     38
Name                              Prospects                Customers                     Media                    Investors

                                                                                  Our technologies are
                            We’re a partner they can
                                                       Every product we offer is leading the industry and   Our portfolio of products
  Key Message               trust to support them in
                                                       growing and getting better making customers more     is profitable and growing
                            their challenges
                                                                                  successful

                                                                                                              Clearly stated facts
                                                       Findable, relevant content High-level introductions to
                            Peer validation with
                                                                                  complex concepts
                            success stories                                                                   Data
  Needs                                                Easy to read and
                                                       download samples and       Ways to see our
                            Role-appropriate demos                                                            Connections to content
                                                       abstracts                  customers’ successes
                                                                                                              across all our sites

                            Product Blog Entries       Solution Blog Entries     Press Releases
                                                                                                            Leadership Blog Entries
                            Customer success stories   Leadership Blog Entries   Customer Success Stories
                                                                                                            Solution Blog Entries
  Ideal Content             Demos                      Analyst Reports           Partner Profiles
                                                                                                            Press Releases
                            Education Briefs           Learning Path Pages       Whitepapers
                                                                                                            Customer Success Stories
                            FAQ’s                      Licensing                 Leadership Blog Entries
                                                                                                            Partner Profiles
Wednesday, October 12, 11                                                                                                               39
1 SttEc Befi
       aUEE 2 AcTAl NeFS
       pEOA BrnStm PEnTL
         Wt, Wt? 3
                     4 CoaBoti PotS
Wednesday, October 12, 11                     40
3                    Ted The Trekkie Tech Manager
                            “Look deep enough and the logical choice appears.”

       Ted is the primary information gatherer and provides a tactical voice in the decision making process. He
       needs to formulate a clear point-of-view on solutions by understanding the nature of integration programs
       and their common pain-points. He comes to us knowing the type of product he's looking for (often by
       name) and wants details. He needs to build a case for whatever solution he picks.

       Goals and mindset                                      How to support Ted’s needs
       • Deliver relevant and accurate information into the   • Guided navigation with dynamic filtering
         consideration process                                • Role-appropriate demos
       • Provide a robust context to facilitate decision      • Persuasive supporting content (case studies,
         making                                                 whitepapers)
       • Needs to understand a solution’s potential and
         constraints
       Typical tasks                                          How to exceed his expectations
       • Find products (by category, product name or SKU)     • Content to skim now and save for later
       • Research compatibility of products to his current    • Make sure content is easily shareable with his
         environment                                            teams and manager
       • Gauge community sentiment around a product’s         • Show him an active community behind a
         releases                                               product and let him ask questions




Wednesday, October 12, 11                                                                                          41
Prospects
        Our best prospects are the information gatherers of their companies, they are primarily technology
        managers and technical support pros looking for detailed information to support a purchase, often of a
        specific product. they know their platform and install base backwards and forwards. We don’t have to sell
        them on a solution, we have to sell them on why our solution is right for them. more importantly they
        “know the drill” when it comes to marketing and favor content specifically from dev teams and managers.

        Key Messages                                          What they need
        • We’re a partner they can trust for the long haul    • Peer validation
        • Our products are successful in the marketplace      • Comments and sentiment from the install base
        • We stand behind our products with regular release   • Role appropriate demos
          cycles and patches
        How we speak to them                                  Great content for them
        • Marketing content in plain language                 • Product blog entries
        • Technical content in industry language              • Customer success stories
        • Blog entries can dip into “tech speak” briefly       • Demos
                                                              • Community forums by product and platform

        Key Editorial Calendar Dates                          Content Sources
        • Budgets deadlines are typically in Q2               • Demos outsourced to Bloomberg
        • The lead up to SXSW is key                          • Partnership with TechCrunch in negotiations



Wednesday, October 12, 11                                                                                          42
1 SttEc Befi
       aUEE 2 AcTAl NeFS
       pEOA BrnStm PEnTL
         Wt, Wt? 3
                     4 CoaBoti PotS
Wednesday, October 12, 11                     43
mA iT  dIUsSN
                                   bUNS
    dEGn
  cOEN

                   Ch          eXRt IE
Wednesday, October 12, 11                        44
B lm
       XaME 1       XaME 2 ...sO Ow wAt?
   UdICE ErSAs cOET LW bUDiN O It


Wednesday, October 12, 11                           45
hOw Do OE
          cOEcT wItH UR
              cOEN?
Wednesday, October 12, 11    46
1 SttEc Befi
    Coen                   2 AcTAl NeFS
     FlWs      Wt, Wt?   3 BrnStm PEnTL
                              4 CoaBoti PotS
Wednesday, October 12, 11                              47
1 SttEc Befi
    Coen                   2 AcTAl NeFS
     FlWs      Wt, Wt?   3 BrnStm PEnTL
                              4 CoaBoti PotS
Wednesday, October 12, 11                              48
1 SttEc Befi
    Coen                   2 AcTAl NeFS
     FlWs      Wt, Wt?   3 BrnStm PEnTL
                              4 CoaBoti PotS
Wednesday, October 12, 11                              49
1 SttEc Befi
    Coen                   2 AcTAl NeFS
     FlWs      Wt, Wt?   3 BrnStm PEnTL
                              4 CoaBoti PotS
Wednesday, October 12, 11                              50
1 SttEc Befi
    Coen                   2 AcTAl NeFS
     FlWs      Wt, Wt?   3 BrnStm PEnTL
                              4 CoaBoti PotS
Wednesday, October 12, 11                              51
Wednesday, October 12, 11   52
Wednesday, October 12, 11   53
kE PrOEcT LOw
      WiTR CPaIS F oNInG OdCTs IvE O A InKIn OP
      rEStRIoN Nd DEs. GUp DaT iNUdE wHiTApE N
      rEEsT tOCs D &a SsIS WH D tE mEER. AWS
      iNUdE InK To MoS RiVG CTaC WiT SEs.

                             il B
                            J T cf
Wednesday, October 12, 11                                                54
cnTT YE

                              pdCTs

                             il B
                            J T cf
Wednesday, October 12, 11                55
cnTT YpE - PT I (tH ReVGe)

                             wHEpARs

                             il B
                            J T cf
Wednesday, October 12, 11                     56
cnTT YpE - PT I (tH CoNNtINg)

                              dES

                             il B
                            J T cf
Wednesday, October 12, 11                           57
cOEnT OuRS

                  eXRnA CoNNT (pUIsH oR YnDAE)

                             il B
                            J T cf
Wednesday, October 12, 11                                      58
cOEnT OuRS, PT I (...O, NEr Nd)

                            hOEd NtE oR UnCOnATy

                             il B
                            J T cf
Wednesday, October 12, 11                                     59
B lm
       XaME 1       XaME 2 ...sO Ow wAt?
   UdICE ErSAs cOET LW bUDiN O It


Wednesday, October 12, 11                           60
...sO Ow wAt?
                            (i’m Ad U AEd)

Wednesday, October 12, 11                          61
Q A   &
                                          v
                            (tI aLWN)
Wednesday, October 12, 11                     62
HKs!
                            b     @bOENg
                            f bOENg@gML.O


Wednesday, October 12, 11                           63

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Blended Deliverables

  • 1. Blde DevErle ON HeRAn Ma UIt, OOR 21 B+Z+T=R Wednesday, October 12, 11 1
  • 2. IgIL PDEr iNRmAOn ChICt @ bO ENg uS eXRiEE DIEr cOEnT TrAGS sHAnINS Wednesday, October 12, 11 2
  • 3. B+ZT + = Wednesday, October 12, 11 3
  • 4. cOOn wRk NE sI aRItEUR EtAEd SG gLAL LeMTs iNRaCON Wednesday, October 12, 11 4
  • 5. tW ExPImES UdICE ErSAs cOEnT LW Wednesday, October 12, 11 5
  • 6. HiS ReSTaTN I MaD FoR DuCIoN pUOS Ly. Ny SeMAnC To Al RNs, LInG R Ad, I PuRY CNcINtA UnLS I IS’t. ReP pELtI mA Be PEd. OmE SsELy QuID. AtTIeS Ot ClUD. OnTTs Y STlE UrI DilAir sHMN. Se Ly  dICE. OsTE WL B PD bY DdRSE. M cAE EHoR aN SpOAnES dEOhYOsPSO. UbJT T ArBRaTN. HiS S nO An FeR O SL SUrIEs. Ay  tO InTSE fO SoM ViEwRs. O N sTP. Se HeR IdE OR aDTiOL LTGs. O N dIUR. O UR- sEIcELe RtS NDe. ImE ApPXiME. Wednesday, October 12, 11 6
  • 7. tANg E pRLE(s) Wednesday, October 12, 11 aPT 7
  • 8. hOw Do U TL yO sTIE? Wednesday, October 12, 11 8
  • 9. 1 aS N IIvIAl tEIN 2 aS  tE mEEr sTEs 3 aS  lEEr Wednesday, October 12, 11 9
  • 10. HE tEEr Ap Wednesday, October 12, 11 10
  • 11. “OD i’s InK BT c aN GD c’s InK F i” Wednesday, October 12, 11 11
  • 12. B tH sTL ILS iNViDLS wOIG aLE. Wednesday, October 12, 11 12
  • 13. “We believe in nothing, Lebowski.” Wednesday, October 12, 11 13
  • 14. He LeM F “dEVeRLE” Wednesday, October 12, 11 14
  • 15. aGE? An? Wednesday, October 12, 11 15
  • 16. bLDE dEVeRLE Wednesday, October 12, 11 16
  • 17. 1 SttEc BETs Blde 2 AcTAl NeFS DevErle Wt, Wt? 3 BrnStm PEnTL 4 cOAbOTiV OpTNs Wednesday, October 12, 11 17
  • 18. 1 SttEc BETs Blde 2 AcTAl NeFS DevErle Wt, Wt? 3 BrnStm PEnTL 4 cOAbOTiV OpTNs Wednesday, October 12, 11 18
  • 20. TaNRd HeDE OnTT SAGy uS eXRiEE dEGn EvEPNt Wednesday, October 12, 11 20
  • 21. (iF Ou’rE EaL lUY) uS eXRiEE EGn dEEoPNt OnTT SAGy Wednesday, October 12, 11 21
  • 22. aNHeR PpRCh OnTT SAGy uS eXRiEE dEGn EvEPNt Wednesday, October 12, 11 22
  • 23. 1 SttEc BETs Blde 2 AcTAl NeFS DevErle Wt, Wt? 3 BrnStm PEnTL 4 cOAbOTiV OpTNs Wednesday, October 12, 11 23
  • 24. O ME “zOIe” dOMTs Wednesday, October 12, 11 24
  • 25. 1 SttEc BETs Blde 2 AcTAl NeFS DevErle Wt, Wt? 3 BrnStm PEnTL 4 cOAbOTiV OpTNs Wednesday, October 12, 11 25
  • 26. dEGn R dIGrEEN Wednesday, October 12, 11 26
  • 27. mA iT  dIUsSN bUNS dEGn cOEN Ch eXRt IE Wednesday, October 12, 11 27
  • 28. 1 SttEc ARCh Blde 2 AcTAl CU DevErle Wt, Wt? 3 BrnStm PEnTL 4 cOAbOTiV OpTNs Wednesday, October 12, 11 28
  • 29. mA iT  dIUsSN bUNS dEGn cOEN Ch eXRt IE Wednesday, October 12, 11 29
  • 30. i Ve  Ea o o X X o X o X X o o o X X X o X Wednesday, October 12, 11 30
  • 31. B lm XaME 1 XaME 2 ...sO Ow wAt? UdICE ErSAs cOET LW bUDiN O It Wednesday, October 12, 11 31
  • 32. B lm XaME 1 XaME 2 ...sO Ow wAt? UdICE ErSAs cOET LW bUDiN O It Wednesday, October 12, 11 32
  • 33. 1 SttEc Befi aUEE 2 AcTAl NeFS pEOA BrnStm PEnTL Wt, Wt? 3 4 CoaBoti PotS Wednesday, October 12, 11 33
  • 34. 1 SttEc Befi aUEE 2 AcTAl NeFS pEOA BrnStm PEnTL Wt, Wt? 3 4 CoaBoti PotS Wednesday, October 12, 11 34
  • 35. wH cOS bERe RsOS? Wednesday, October 12, 11 35
  • 36. 1 WHo E W SpEInG O? 2 wH aR ThE Ey SsAS? 3 wH cOEnT O TY ND? 4 wHE D ThE NeE It? Wednesday, October 12, 11 36
  • 37. AueNs Peon SeeNtio Wednesday, October 12, 11 37
  • 38. 1 SttEc Befi aUEE 2 AcTAl NeFS pEOA BrnStm PEnTL Wt, Wt? 3 4 CoaBoti PotS Wednesday, October 12, 11 38
  • 39. Name Prospects Customers Media Investors Our technologies are We’re a partner they can Every product we offer is leading the industry and Our portfolio of products Key Message trust to support them in growing and getting better making customers more is profitable and growing their challenges successful Clearly stated facts Findable, relevant content High-level introductions to Peer validation with complex concepts success stories Data Needs Easy to read and download samples and Ways to see our Role-appropriate demos Connections to content abstracts customers’ successes across all our sites Product Blog Entries Solution Blog Entries Press Releases Leadership Blog Entries Customer success stories Leadership Blog Entries Customer Success Stories Solution Blog Entries Ideal Content Demos Analyst Reports Partner Profiles Press Releases Education Briefs Learning Path Pages Whitepapers Customer Success Stories FAQ’s Licensing Leadership Blog Entries Partner Profiles Wednesday, October 12, 11 39
  • 40. 1 SttEc Befi aUEE 2 AcTAl NeFS pEOA BrnStm PEnTL Wt, Wt? 3 4 CoaBoti PotS Wednesday, October 12, 11 40
  • 41. 3 Ted The Trekkie Tech Manager “Look deep enough and the logical choice appears.” Ted is the primary information gatherer and provides a tactical voice in the decision making process. He needs to formulate a clear point-of-view on solutions by understanding the nature of integration programs and their common pain-points. He comes to us knowing the type of product he's looking for (often by name) and wants details. He needs to build a case for whatever solution he picks. Goals and mindset How to support Ted’s needs • Deliver relevant and accurate information into the • Guided navigation with dynamic filtering consideration process • Role-appropriate demos • Provide a robust context to facilitate decision • Persuasive supporting content (case studies, making whitepapers) • Needs to understand a solution’s potential and constraints Typical tasks How to exceed his expectations • Find products (by category, product name or SKU) • Content to skim now and save for later • Research compatibility of products to his current • Make sure content is easily shareable with his environment teams and manager • Gauge community sentiment around a product’s • Show him an active community behind a releases product and let him ask questions Wednesday, October 12, 11 41
  • 42. Prospects Our best prospects are the information gatherers of their companies, they are primarily technology managers and technical support pros looking for detailed information to support a purchase, often of a specific product. they know their platform and install base backwards and forwards. We don’t have to sell them on a solution, we have to sell them on why our solution is right for them. more importantly they “know the drill” when it comes to marketing and favor content specifically from dev teams and managers. Key Messages What they need • We’re a partner they can trust for the long haul • Peer validation • Our products are successful in the marketplace • Comments and sentiment from the install base • We stand behind our products with regular release • Role appropriate demos cycles and patches How we speak to them Great content for them • Marketing content in plain language • Product blog entries • Technical content in industry language • Customer success stories • Blog entries can dip into “tech speak” briefly • Demos • Community forums by product and platform Key Editorial Calendar Dates Content Sources • Budgets deadlines are typically in Q2 • Demos outsourced to Bloomberg • The lead up to SXSW is key • Partnership with TechCrunch in negotiations Wednesday, October 12, 11 42
  • 43. 1 SttEc Befi aUEE 2 AcTAl NeFS pEOA BrnStm PEnTL Wt, Wt? 3 4 CoaBoti PotS Wednesday, October 12, 11 43
  • 44. mA iT  dIUsSN bUNS dEGn cOEN Ch eXRt IE Wednesday, October 12, 11 44
  • 45. B lm XaME 1 XaME 2 ...sO Ow wAt? UdICE ErSAs cOET LW bUDiN O It Wednesday, October 12, 11 45
  • 46. hOw Do OE cOEcT wItH UR cOEN? Wednesday, October 12, 11 46
  • 47. 1 SttEc Befi Coen 2 AcTAl NeFS FlWs Wt, Wt? 3 BrnStm PEnTL 4 CoaBoti PotS Wednesday, October 12, 11 47
  • 48. 1 SttEc Befi Coen 2 AcTAl NeFS FlWs Wt, Wt? 3 BrnStm PEnTL 4 CoaBoti PotS Wednesday, October 12, 11 48
  • 49. 1 SttEc Befi Coen 2 AcTAl NeFS FlWs Wt, Wt? 3 BrnStm PEnTL 4 CoaBoti PotS Wednesday, October 12, 11 49
  • 50. 1 SttEc Befi Coen 2 AcTAl NeFS FlWs Wt, Wt? 3 BrnStm PEnTL 4 CoaBoti PotS Wednesday, October 12, 11 50
  • 51. 1 SttEc Befi Coen 2 AcTAl NeFS FlWs Wt, Wt? 3 BrnStm PEnTL 4 CoaBoti PotS Wednesday, October 12, 11 51
  • 54. kE PrOEcT LOw WiTR CPaIS F oNInG OdCTs IvE O A InKIn OP rEStRIoN Nd DEs. GUp DaT iNUdE wHiTApE N rEEsT tOCs D &a SsIS WH D tE mEER. AWS iNUdE InK To MoS RiVG CTaC WiT SEs. il B J T cf Wednesday, October 12, 11 54
  • 55. cnTT YE pdCTs il B J T cf Wednesday, October 12, 11 55
  • 56. cnTT YpE - PT I (tH ReVGe) wHEpARs il B J T cf Wednesday, October 12, 11 56
  • 57. cnTT YpE - PT I (tH CoNNtINg) dES il B J T cf Wednesday, October 12, 11 57
  • 58. cOEnT OuRS eXRnA CoNNT (pUIsH oR YnDAE) il B J T cf Wednesday, October 12, 11 58
  • 59. cOEnT OuRS, PT I (...O, NEr Nd) hOEd NtE oR UnCOnATy il B J T cf Wednesday, October 12, 11 59
  • 60. B lm XaME 1 XaME 2 ...sO Ow wAt? UdICE ErSAs cOET LW bUDiN O It Wednesday, October 12, 11 60
  • 61. ...sO Ow wAt? (i’m Ad U AEd) Wednesday, October 12, 11 61
  • 62. Q A & v (tI aLWN) Wednesday, October 12, 11 62
  • 63. HKs! b @bOENg f bOENg@gML.O Wednesday, October 12, 11 63