1. No Cloud Without Automation CloudCamp Frankfurt (28.9.2009)

2. IT Geeks Are SOOOOO Old Style ! IT-Budget Financial Services Europe* DJ STOXX®Financials (31.12.200x)**** 250 Eurex-Contracts** Cash transactions in D per citizen 200 150 Index (2003 = 100) 100 Wake Up ! More Service, Less Secrecy ! More Work, Less Money ! 50 0 2008 2002 2003 2004 2005 2006 2007

3. But Why Let a Good Crisis Go to Waste ???

4. The Cloud Is Coming New Business Models New Software Models New Infrastructure Models

5. Hold On !!!

6. Who Will Keep IT All Up and Running ?

7. SoooooooMany Kinds of Operation Application Operation Individual SAP Individual Web App Individual Desktop Apps …etc… Basic Operation WebServer AppServer Office Services DB Middleware Web Infra-structure SAP …etc… Proxy System Operation Wintel Linux Solaris AIX / HPUX /… Host VM Ware / Hypervisers Mobile Arch-itecture Backoffice Services HW Storage Backup Monitoring CMDB Ticket (Problem Incident Chang) Floor Service / UHD Data Center Network Power Cooling Fire + Physical Security Network Uplink LAN WAN Security

8. IT Maintenance Is a Complex Job Today Application Operation PROBLEM Individual SAP Individual Web Individual Client Server …etc… 1 Network Uplink Down 2 Event Flood ! Basic Operation WebServer 3 DoD Alarm AppServer ! Office Services DB Middle-ware Web Infra-structure SAP …etc… 4 Overloaded an Admin Server´s OS Proxy 6 5 5 Slowed Down a Database 5 4 6 Overloaded Web Application System Operation ! Application Fault Wintel Linux Solaris AIX / HPUX /… Host VM Ware / Hyper-visers Mobile Arch-itecture 4 3 SOLUTION 1 Reconfigure WAN Backoffice Services 2 2 2 Temporarily Stop Event Forwarding HW Storage Backup Mon-itoring CMDB Ticket (Problem Incident Chang) Floor Service / UHD 3 Restart Overloaded Servers 4 Restart Slow DB Services 1 3 1 5 Restart Web Apps For Good Measure Data Center Network ! Application OK Power Cooling Fire + Physical Security Network Uplink LAN WAN Security

9. Clouds Make It EVEN Harder !

10. Quasi Instant Infrastructure and Service Changes t -2h t -1h t 0h Frontend Frontend Frontend Frontend Frontend App Server App Server App Server App Server App Server Data Source Data Source Data Source Data Source The Things Administrators Rely on Today Are No longer of Importance. Debugging Becomes a Moving Target.

11. “Old Style” Automation Does Not Work in This Environment ! Automated ITSM Processes Automated Service Desk Automated Run-Books Automated Config. Mgmt Automated Event-Mgmt. Workload Automation Automated Provisioning Automated Discovery Automated Correlation Compliance Reporting Data-Center Automation Automated Root-Cause-Analysis

12. Kill the Old Way of IT Service Management

13. Get New Style, Adopt to the Cloud and Let the Machine DO the Work – You THINK ! Automated ITSM Processes Automated Service Desk Automated Run-Books Automated Config. Mgmt Automated Event-Mgmt. Auto Pilot ITSM Workload Automation Automated Provisioning Automated Discovery Automated Correlation Compliance Reporting Data-Center Automation Automated Root-Cause-Analysis

14. Auto Pilots Take Decisions Based on Administrative Expertise, But Can React to Changes in Model+Infrastructure Fast Enough! Modell 4 3 Execute Rule Event + Logfile Information 2 Execute Rule 6 Issue 1 Issue 2 7 1 EcexuteRuleand Close Issues Event: System Down 5 Event: Service Slow

15. No Dynamic, Heterogeneous, on Demand Cloud Services Without Autopilot Administration! We Are Smart Enough, But We Are Not Fast Enough!