1. Cliona O’Hanrahan
Introduction and Overview

2. Overview
My project management background has given me a very good understanding of
technologies and project methodologies which I have used to manage a wide range
of projects. One of my key strengths is the ability to very quickly understand when a
project is in trouble and using a collaborative approach work with the project team
to provide and agree to an overall solution to bring the project back on track
In today’s economy where companies are challenged to ensure that projects are
delivered in line with their agreed strategies and goals, applying the correct project
process will lead to a greater success of delivering the project and meeting the
overall project deliverables. I am experienced enough to understand if they will be
using a less formal approach or a fully integrated project management solution to
manage the project life cycles and know the importance of communication and
teamwork to ensure a successful delivery.
I have been involved in projects within the telecommunications, banking and digital
mobile sectors and have always enjoyed the diversity of the projects that I managed
which have included both local and international teams.
I am both a career women as well as a mom and believe in a good balance that
allows me to enjoy the best of both worlds. I enjoy writing, entertaining, travelling
and spending time with my very energetic teenage son.

3. Thumbtribe Mobile Solutions Sector Mobile and Web Digital
2010 – 2011
Project Methodology Digital, PMBOK, Prince2
SDLC approach Waterfall, Agile
Budget range R200K – R2.5M
Projects Implemented
Technology HTML, Ajax, CSSE, Java, Netbiscuits, Momac
• Application Scoring Projects for Absa Business Units
• Omniture Analytics
• Recommendation Engine
• Reporting Administration Consol
• Campaign and Marketing launches
What Was Achieved
• Development of a software development process combining PMBOK, Prince2 and SDLC best practices.
• Better efficiency in delivering the customer’s product roadmap
• Ability to deliver multiply projects simultaneously
• Allowed the business teams to make their financial and revenue targets
• Allowed the customer to increase their digital footprint within Mobile(WAP) and Web
Summary
Working together with the Thumbtribe Management Team and the client we developed a software development
process that was aligned to the delivery of digital projects covering both web and mobile. This allowed Thumbtribe
to implement multiple projects that were defined by the client‘s roadmap and to ensure that all of the required
goals for both the client and Thumbtribe were met successfully.
Using this project model the Thumbtribe team have been able to increase their footprint within the banking digital
environment and to ensure that they can commit to all project deliverables requested by their clients both in the
short and long term.

4. Standard Bank Card Africa Sector Banking – Card Division
2009 - 2010
Project Methodology PMBOK, Prince2. Microsoft EPM
SDLC approach Waterfall, Agile
Budget R2.5M
Technology Postilion, CR2, TSYS, Connect Direct, Bank
Infrastructure
Projects Implemented
Integrated Multilane Solution Host to Host
What Was Achieved
• The provision of a more effective mechanism for the retailer to manage and reconcile multi terminal POS
acquiring within the regulatory statutory requirements of the local banking industry.
• Consolidated MIS reporting using Card Africa's technical infrastructure and operating processes.
• Compliance to the Legislative requirement in Namibia initially and other countries in line with the Africa Game
Plan.
• Card Africa would be able to effectively compete in the retail segments in the various markets in Africa.
• Enhanced Customer Service for their current merchants.
Summary
This Multilane Solution provided Standard Bank Card Africa the opportunity to successfully integrate a new
concept for a Multilane Lane approach using various external suppliers as well as various internal suppliers to
streamline processes and communication strategies to manage a multi faceted multi matrix environment. The
system developed will allow for the authorisation and processing of debit and credit cards via an integrated
solution hosted by the retailer into the Bank’s point of sale acquiring infrastructure.

5. Sector Telecommunications
MTN
2007 – 2009 Project Methodology PMBOK, Microsoft EPM
SDLC approach Waterfall, Agile
Budget range R300K – R5M
Technology GSM; EDGE; Web; WAP; USSD; IVR; SMS;
Projects Implemented VOD; MMS; GPRS
• New product/platform Development – in-house
• New product/platform Development – outside vendor (RFP) – platform implementation
• Functional Component development
• Regulatory projects
• Interface design projects
• Campaign support
What Was Achieved
• Delivery and implementation of the approved roadmaps
• Management of the deliverables required by 3rd party suppliers
• Resource allocation to ensure the required skills within the project life cycle were available
• Stakeholder and management buy-in across all business units
• Development of a program management process to manage multiple projects and resources
• Allowing MTNLoaded to meet both their revenue and score card targets
Summary
Working together The MTN Loaded Team and the Marketing Product Managers we ensured that quality and
innovative products and content were produced and deployed into a very challenging and dynamic
marketplace. This allowed the MTNLoaded team to be ahead of mobile technology environment and to meet
the requirements of their vast and varied customer base.

6. Motorola Sector Telecommunications
2000- 2006
Project Methodology PMBOK, Microsoft EPM, Clarity/Niku
SDLC approach Motorola Best Practice
Budget range $500 - $3M
Technology GSM; 2G/3G; GPRS; VSWR; SQL; HTML;
Projects Implemented Adobe
• GSM Site Rollouts
• TL9000 quality process and procedures rollout throughout Motorola EMEA
• Reworks and upgrades
• Development of a PMO Integrated Website
What was achieved
• Ability to meet the customer’s performance targets and avoid penalties
• Project Management was aligned globally to meet the TL 9000 requirements
• Vodacom network was maintained in line with their business requirements and strategies
• All projects were managed using a using the agreed project management standards
• Control and management of the EMEA region using a central PMO structure
Summary
Motorola SA had a wide and varied client base across the EMEA region and using agreed processes and
standards we managed to deploy all projects to meet strategic targets and quality goals. The project office
had to ensure that we could effectively support the account managers once the contracts and scope of works
had been approved. Success of delivery was measured by avoidance of penalties and the ability to work with
a wide section of internal and external resources across the EMEA region. We managed to deploy new
technology and maintain current technology for the networks to ensure that their quality targets were
achieved

7. Liberty Life Sector Financial - Insurance
1988 - 1995
Project Methodology PMBOK, Microsoft EPM,
Budget Controlled by business units
Projects Implemented
• Phase 1 Training Level 1 Consultants
• Phase 2 Training Level 2 Consultants
• Phase 3 Training Level 3 Consultants
• Medical Lifestyle Product Launch
What Was Achieved
• Training was provided for all level of consultants from entry level to writing of their ILPA exams
• Setup of a training design division
• Agencies met their sales targets allowing Liberty Life to become the leader in the market place .
• Integrated training web site rolled out
• Medical lifestyle launched in South Africa a unique and dynamic solution to an ever-changing insurance
environment to meet clients medical requirements.
Summary
Liberty Life Launched the Medical Lifestyle product which revolutionised the way their customers were able
to manage their medical and health requirements. The Training and Development Department introduced a
web interactive training programme allowing consultants to keep on track with latest industry developments
and ensure that all current product information was on hand 24 hours a day. It also assisted the
consultants to prepare for the ILPA exams.

8. Recommendations
Cliona has strong leadership abilities, excellent vision and would be an outstanding
asset to any company
Linda Ritchie Senior Training and Development Manager
Cliona has the right skills, organisational ability as well as the capacity to maintain a
good relationship with both the internal teams as well as the customer. She always
ensured that she maintained the right vision for the company, as well as providing new
concepts and operational processes to allow the division to operate effectively.
Graham Cusack Territorial Business Unit Manager – Southern Africa
Cliona is an energetic and forward looking individual. Cliona does not only look at the
task at hand, but also considers aspects that could have an impact in the future. In the
Credit Card Africa space Cliona has been a real asset bringing with her a wealth of
experience in the virtual commerce space. She has a broad communications network
and are able to obtain information instantly. She is particularly detailed and has the
ability to provide informative and quality progress reports
Reinhardt Greyvensteyn Portfolio Manager, Standard Bank
Cliona was hired to implement a Project Management process at Thumbtribe and to also
manage our Absa projects. She has vast experience and knowledge on the subject and
brought a tremendous amount of structure to our approach. Her diligence and leadership
in maintaining accurate project records is an absolute pleasure as we always knew,
where we were and that all angles were covered. Cliona is unwavering in her pursuit of
any outstanding project deliverables or requirements. Once on the case you can rest
assured that it will get done. I am sure Cliona will enjoy much success in her future
endeavours. We at Thumbtribe thank her for her contribution and wish her all the best
Stephen O’Donoghue New Business Director

9. Conclusion
There are many challenges that are faced by the business world today on
how to manage your business goals and strategies in a market that is both
dynamic and moves very quickly. Within both the technology and business
sectors change is constant and the question that one asks is how do you
manage this effectively.
The principles of project management and the approved processes has stood
the test of time and allowed business objectives, strategies and visions to be
delivered efficiently and effectively. The one constant is that project
management will allow you to meet these challenges and deliver a quality
product or service each and every time.
I know that both my skills and experience will be an advantage to deliver any
project requirement and look forward to the opportunity this presents.
Thank you for taking the time to read my presentation.
Coming together is a beginning. Keeping together is progress. Working together is
success.
- Henry Ford (1863-1947) (American industrialist and pioneer of the assembly-line production method).