1. Masterclass Presentation
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2. The Future of Business
Productivity Software
Extelligent Design
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3. Software as a Service
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4. Cloud Services and Software are all around us
Search Hosted Accounting
Engines Email Packages
HR and Content CRM
Payroll Management Packages

5. Office Productivity Options

6. Adoption Drivers and Benefits
• Speed of getting new staff on board
• Instant on support of collaborative features
• Improved ROI for investment in cloud software
• Standardisation on Web based software
300%

7. Infrastructure Managed for You
• Data centres managed around the globe for you
• Security managed by experts across the data centre
• Software patching and updates also managed for you
• Improved broadband access makes this more viable

8. Infrastructure Benefits for Clients
• Demand side aggregation – on demand scale
• Multi-tenancy efficiency
• Reduce workflow for IT pros – transition to improve business
30%

9. People are the Centre of your Business
• People are the core of almost every
business
• Look to software to remove impediments
to collaboration and work
• Enable remote and mobile scenarios
• Bring familiar software that users
know
• Cloud solutions can enable instant
support of features for collaboration
• Co-authoring
• Instant Messaging
• Workflows
• Document management

10. Let IT do what IT do best
• IT staff can work on improving how
the business runs rather than
working to keep the lights on
• Refocus how IT operate during new
software version roll outs
• Enable mobile collaboration without
having teams focus on security if
your own network

11. The Future of Productivity
• Look to make more use of cloud based solutions within your
business
• Hybrid solutions can provide a way to transition larger services out
• Refocus staff on tasks more important to your business

12. Business Technology
Symantec
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13. You’ve lost your Phone … What are the
consequences?
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14. Symantec Smartphone
Hockeystick Project
• 50 smartphones were “lost” in Silicon Valley, Washington, New York, Los
Angeles and Ottawa
• Applications: social networking, banking, web/corporate email, private
photos, password bank, calendar, contacts, salary spreadsheet, logins

15. Recommendations
• Develop and enforce strong security policies
 Password enabled screen locks, mobile device management and security software
 Educate staff regarding risks and especially about the impact of a lost or stolen
device
• Protect information as opposed to devices
• Inventory is critical – you can’t manage what you can’t measure
• Have a formal process in place so everyone knows what to do if a device is lost or stolen
• Integrate mobile device security and management into the overall framework - treat
mobile devices as the true endpoints they are
• Physical security – never leave your phone unattended. Perhaps differentiate it by using a
case

16. Symantec State of Mobility Survey
Key Findings:
• >6,000 organisations, from 43 countries highlighting changes in the use of mobile devices and
applications

17. Symantec State of Mobility Survey
Key Recommendations:
• Enable Broadly – staff will use mobile devices one way or another – make it on your
terms
• Think strategically – assess realistically, explore opportunities, understand risks and
threats that need to be mitigated
• Manage Efficiently – integrate devices into IT management framework which creates
operational efficiencies and lowers total cost of ownership
• Enforce Appropriately – review and appropriately modify acceptable usage policies to
incorporate both personal and corporate devices. Consider legal, operational and cultural
parameters
• Secure Comprehensively – go beyond passwords, wipe and application blocking.
Focus on where information is viewed, transmitted and stored. Ensure consistent
corporate and regulatory compliance

18. The Local Scene – Australia 2011
• Reports of phone and Internet scams almost doubled in 2011 – with reported losses
up 35 percent to $85 million
• Scam operators moving from the of Internet to phone
• >50 per cent of scams reported to the ACCC perpetrated by phone
• ACCC was contacted more than 83,000 times by consumers and small businesses
about scams – almost doubling the 2010 number.
Source: Computer Daily News 20.3 12 Australasian Consumer Fraud Taskforce 2011 Targeting
Scams report, released as part of a "Slam Scams!" National Consumer Fraud Week

20. Threat Landscape
Top Security Concerns:
1. Protect information on devices
3. Authentication
5. Maintain security software and policies

21. Balancing Security, Convenience & Confidence
“People should be able to work and play freely in a connected world”
• The importance of risk assessment – how valuable is your data?
• How much technology can you throw at the security problem?
• Never underestimate the human factor
• What is it? Why should I care? How is it going to affect me?

22. Useful links
• Symantec Smartphone Hockeystick Project
http://www.symantec.com/content/en/us/about/presskits/b-symantec-smartphone
• State of Mobility Study
http://www.symantec.com/content/en/us/about/media/pdfs/symc_mobile_device_
• Threat Management Survey
http://www.symantec.com/content/en/us/about/media/pdfs/symc-threat-mangeme
• Catherine_Rosenbrauer@symantec.com

23. How to Successfully Mobilise
Your Business
SAP Mobile Business Solutions
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24. Agenda
• The 4th Wave of Enterprise IT
• Managing the Consumerisation of Enterprise IT
• The New IT Project – User-led, IT Managed, Never Finished
• Lessons learnt from the SAP experience

25. The 4th Wave of Enterprise IT
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26. 4th Wave of Enterprise Computing
lobal
(10+B)
People-Centric
(Consumer Driven)
REACH
Computer-Centric
(IT Driven)
ocal
(1M) Mainframe Client/Server Internet Mobile Computing

27. 4th Wave of Enterprise Computing
In the Past Few Years, We’ve Seen Enterprise Mobile Adoption Shift Drastically
Capability
Interactive Transactional Enterprise
Enterprise Applications
E-commerce E-commerce
Community Community
Web Navigation Web Navigation
Text Messaging Multimedia Messaging Multimedia Messaging
Voice Voice Voice Voice
Mobility 1.0 Mobility 2.0 Mobility 3.0 Mobility 4.0
Basic Connectivity Expanded Connectivity Wireless Internet Unwired Enterprise
Once Relied Upon for Communication and Increasingly for Transactions, Mobility has come to Run the Enterprise

28. As a Result, There are New Opportunities
for Companies to:

29. Managing the Consumerisation of Enterprise IT
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30. Remember, It’s Not Just the Device
Decision Key Considerations SAP Experience
Deploying mobility via point  Governance approach  A Mobility Platform approach enables
1 organizations to achieve lower TCO through:
solutions or Mobile  Mobility skill-sets within current
Enterprise Architecture IT org − Reduced IT intensity: platform governance vs
Platform (MEAP) and/or a  IT investments multiple point solutions
Mobile Consumer − Central management of users, apps, devices,
Application Platform  Reusability & scalability
and infrastructure
(MCAP)
 A Mobility Platform approach enables
Developing applications  Buy or Build?
2 organizations to quickly develop, deploy and
 Application Functionality manage apps
 Development cycle times − On average, > 25% reduction in app
 Application release development / deployment time*
management − Up to 80% reduction in app development time
for a 2nd OS**
 Bring the Right Device  Organizations should implement an Enterprise
Securing and managing
3 Mobility Management solution that
the mobile enterprise  User types
− Secures and manages devices independent of
 Application Management
type, user role, or area
− Reduce capex: enable users to use device of
their choice

31. An architecture is needed to distribute, secure
and maintain mobile apps
Mobile
30 Mobile
Application
Mobile
Application Application
Maintenance Security Distribution

32. The New IT Project – User-led,
IT Manager, Never Finished
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33. Five principles to lay the foundation for mobile
enterprise application success
Build in Think about
Lay a Think Agnostic Focus on the where social
security from
mobile User adds the most
the start
foundation Experience value

34. Where are you now?
“We have a couple of mobile apps like
“We have deployed mobile employee lookup and CRM, but we
email/PIM and are in the don’t know how to create a mobile app
process of creating a mobility factory.”
strategy”
Enterprises want
End Users Want
 Speed and flexibility
 Ease of use
 Security and visibility
 Device choice
 Manage lifecycle cost
 Apps & more apps!
 Governance
“Our retail & marketing team deployed a “We have a field service solution in place
mobile marketing app on their own; we that we need to upgrade; but we are also
are trying to catch up to the needs of the want to provide analytics on iPads for
whole company.” executives.”

35. Mobile Centre of Excellence
A team of people, with the associated set of processes and tools, that streamlines the
deployment of mobility technologies within an enterprise
 Deliver business value in an accelerated manner through reuse
 Minimize “random acts of mobility”
 Drive predictable delivery of mobility projects
Breadth of technologies Nature – virtual, part-time/ full-time
Boundary between MCOE & “Regular IT” Skillsets and sourcing
Clarity on core function Interface with business
Relevant KPIs/Metrics
Communication plan to stakeholders
Funding model

36. What a Mobile Centre of Excellence is NOT
1. Process for the sake of process
3. An exercise in pure “blue sky” thinking
5. Something that is “one and done”
7. An IT-only exercise
9. About recreating IT governance and
portfolio management infrastructure

37. Six best practices
Understand Start early and let
Exec One foot in IT, Need for a Power up - enlist
user personas your CoE evolve
sponsorship one in the mobility your vendors &
to drive effective with your
lends legitimacy, Business strategy partners
engagement w/ experience
conveys
criticality stakeholders

38. Lessons Learnt from the SAP Experience
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39. Benchmarking Survey Mobility Best Practices
Existing mobility competency Enterprise mobility priorities Key operating metrics
What are IT organizations’ current Where do businesses believe the What benefits can be achieved if
intensity / competency for mobility? mobile opportunities are? businesses unwire?
Exemplary KPIs Exemplary questions Exemplary KPIs
 Mobility spend as % of IT spend  “There is an enterprise-wide  Revenue growth
 % of users with existing access to mobility strategy, vision, or plan  Customer churn
enterprise applications that has been shared throughout  Operating margin
 Days to create a mobile application the organization”
 Days in Inventory
 “The goals of mobility are
determined in advance of an
implementation, with quantified
targets

40. Examples of Mobility-Driven Benefits
by Process Area
Process Baseline Value Driver or KPI Improvement
Sales Revenue (if sales rep constrained) 5 – 10 %
Sales Rep Staff Cost (if market constrained) (on one driver)
Field Service Field Service Staff Cost 5 – 10 %
Maintenance Maintenance Staff Cost 5 – 10 %
Warehouse Mgmt Warehouse Staff Cost 5 – 10 %
Procurement Procurement Staff Cost 1%
(includes proxy for efficiency gains elsewhere)
Manufacturing Manufacturing Cost 0.5 – 1 %
(mobile Visual Performance Mgmt for Supervisors)
Supply Chain Planning Inventory 1 – 2 days
(better visibility in supply chain, esp. for Sales)
Transportation Transportation Expense 1 – 2%
Order to Cash Days Sales Outstanding 1 – 2 days
(immediate Proof of Delivery) (can be more)
HCM Total Mobilized Staff Cost (workflow, self-service travel and expenses, etc.) 0.5 – 2 %
Project Mgmt Project Staff Cost 1–3%

41. SAP’s 55,000 Employees are Highly Mobile
iOS
20,000 Phones 14,500 iPads Initial rollout Samsung Galaxy Evaluation 2012
Evaluating PlayBook 8,000 iPhones Phones and Tablets
(and growing) (several hundred initially)

42. BYOD at SAP
Driven by IT Key Requirements and Stakeholders
Legal HR Finance IT Communication
Privacy laws Clear onboarding / Reimbursement Manage with Afaria, Presentation to
offboarding approach negotiated customized for BYOD Senior Executive
Country specific procedures and clarified teams to ensure full
regulations No support for device, buy-in
HR team trained for Verified contract OS or non-SAP apps
E-discovery / non-technical obligations to carriers Communication to
litigation support SAP security employees via
requirements Verified tax requirements must be regional executive
implications met at all times management
Electronic Consent
Only approved
models

43. Mobility Roadmap of SAP Global IT
2010 2011 / 2012
Blackberry Multiple Device Types
iPad / iOS Multiple Operating Systems
BYOD across all Regions
New Mobile Business Scenarios
 CRM Sales
 HCM Approvals
 HCM Leave Request
Online only Applications
Employee Look-up  HCM Time Capture
HCM on iPad  SRM Cart Approval
Asset Scan  Travel Receipt Capture
SAP Single Sign On  Travel Expense Approval
Office Productivity  Document Management Solution  Live
Email Analytics  Spend Performance  In Progress
Calendar Business Objects Explorer  Sales on Demand
VPN BI On-Demand  Resource Management
Citrix Executive Dashboards  Executive Dashboards
Business Objects  Mobile StreamWork
People Finder
Mobile  Sybase Unwired Platform
Infrastructure  Afaria

44. Success with our Mobile Strategy
It takes only
2 largest
nd
1 minute
iPad deployment globally
to decommission a device
100% of sales force and 92% reduction
pre-sales have tablets
in provisioning and app
deployment cycle times
Enrollment is 100% Minimal
self-service impact on usability

45. Key Mobility Takeaways After the
First 18 Months
• Users will find a way to get what they want – so be proactive
• A device-agnostic strategy is critical
• Tablets and smart phones are not a substitution for laptops (yet!) but they
complement the business workplace
• A self-service and community approach in support works for early adopters
• Use mobile Business Intelligence as a quick win
• Leverage emerging mobile business scenarios to benefit your business; figure
out a roadmap and architecture for the next 12 – 24 months

46. Helpful Resources and Examples
• SAP BYOD Microsite
http://fm.sap.com/byod
• SAP Thought Leadership resources and topics online at:
http://fm.sap.com/mobilesense
• Online Assessment tool: Compare your organization's
performance to your peers and the Best-in-Class, and
receive a personalized performance score
http://bit.ly/SAPaberdeen