Citywide Training Courses - 4th Quarter 2013

4th Quarter
Course Offerings
October – December 2013
City of Columbus
Mayor Michael B. Coleman
Department of Human Resources
Chester C. Christie, Director
Jacquilla Bass, Deputy Director
Citywide Training and Development
Drema Kirkling, Citywide Training Manager
Abbie Amos, Citywide Training Coordinator
Kris Cannon, Enterprise Training Coordinator
Ric Morrison, Registrar/Training Assistant
For Small Businesses in the Greater Columbus Area

Citywide Training & Development (CTD)
1111 E. Broad St., Suite LL01
Columbus, Ohio 43205
614-645-2851 or Fax: 614-645-0466
CTD@columbus.gov
www.hr.columbus.gov/training
Are you a Small Business Owner with less than 50 employees?
Are you registered with the City of Columbus as a vendor?
Are you looking for professional development opportunities for
yourself or your employees?
If you answered yes to all of these questions, then Citywide Training
& Development, part of the City of Columbus Human Resources
Department may be able to help!
For a limited time, Citywide Training & Development is offering FREE professional
development seminars for small businesses and their employees. A wide range of soft skills
courses are available, including:
 Fundamentals of Supervision
 Organizing and Planning
 Getting Started with Your Company’s Facebook Page
 Microsoft Office Word, Excel, PowerPoint, Access and Outlook. (Full day courses and
targeted modules available.)
 Marketing & Promoting Your Business
 Grammar (and proper Business Writing)
 Social Media Accounts Management
…. And so much more!
For more information, or to register for one of these classes, contact Kris at
614-645-2851 or email her at CTD@columbus.gov.

Supervisor/Manager/Leadership Academy (SML Academy) Entire Series: SML7000
Take your supervisory, management, and leadership skills to the next level! You may attend all of the
courses in the series by putting SML7000 on your registration form, or mark which of the individual
courses you would like to attend.
Target Audience: Open Time: 8:00am – 4:00pm
Date: Every Thursday, October 24 through December 19 Cost: Varies – see below
Entire Series costs: $799 (a savings of $231) Small Business participant cost: $0
First Time Manager – Explore effective delegation,
coaching employees, strategic planning, developing
trust, and why personal development is critical to
success.
October 24 8:00am – 4:00pm
Session 2209 Cost: $119
Coaching Conversations – Discover how to coach
for improving performance in specific areas, as well
as in the larger scope of career development.
November 14 1:00pm – 4:00pm
Adapting Your Style – Assess your personal
leadership style and practice tools for building
connections with employees, running productive
meetings and enhancing employee motivation.
October 31 8:00am – 12:00pm
Dynamic Decision-Making – Problem solving and
decision-making define the path of organizational
growth. Come discover how to get your team
thinking critically and creatively, and watch
performance and processes improve.
November 21 8:00am – 4:00pm
The Multi-Generational Workplace - Gain a better
understanding of the four generations in the
workplace and discover techniques that foster
respectful communication and positive interaction
with everyone.
October 31 1:00pm – 4:00pm
Motivating Employees to Be Their Best – Obtain
the skills and techniques you need to help
employees develop a sense of community, acquire
influence over work-related actions, and to enjoy
the openness of shared information and feelings.
December 5 8:00am – 4:00pm
Supervisor Communication Skills – Explore
techniques for holding others accountable while
also creating and practicing the art of equitable
compromise.
Communication Skills for Emerging Leaders - This
course uses the MBTI – Myers-Briggs Type Indicator
- to provide strategies for effective communication.
December 12 8:00am – 4:00pm
How to Handle Change and Upheaval - Acquire the
tools to assess typical attitudes toward change,
intervene in the change cycle with positive
strategies, and combat change-related stress.
Leading Today’s Workforce – Discover the
difference between managers and leaders, identify
types of power, and adopt competencies critical for
effective leadership.
December 19 8:00 a.m. – 4:00 p.m.

Effective Teams Session 2113
Do you want to effectively manage and/or work with a team? Come see how personalities can influence
your team. Identify common team conflicts and learn ways to avoid problems. Brush up on your speaking
and listening skills while reviewing team effectiveness.
Target Audience: Open Date: October 1, 2013
Time: 8:00 a.m. – 3:00 p.m. Cost: $119 public
Small Business participant cost: $0
Getting Started with Your Company’s Facebook Page Session 2220
Users familiar with the Facebook social network will benefit from this beginner level workshop. Come
learn the process of creating a Facebook company page, analytics of the page, the unique URL, apps and
their uses, and much more.
Time: 8:00 a.m. – 11:30 a.m. Cost: $79 public
Juggling Multiple Priorities Session 2221
Have you ever wondered: How am I supposed to get all of this done? This course
examines different approaches to time management and introduces new
techniques to enhance handling different situations. Practice tools for
prioritizing tasks, setting boundaries, and much more.
Target Audience: Open
Date: October 16, 2013
Time: 8:00 a.m. – 12:00 p.m.
Cost: $79 public Small Business participant cost: $0
LinkedIn – Let’s Get Started Session 2222
This beginner level workshop walks users through the process of account set-up, alongside a detailed
explanation of various LinkedIn features. Additional topics include best practices of summary
statements, app uses and integration, joining groups, and much more!
Budgeting Basics Session 2223
Come investigate how to design and present a professional business budget - a task considered by many to
be one of their most onerous responsibilities. Participants will see the value of budgeting and how to
perform the process correctly. The budget process is broken down into eight simple steps and offers
helpful tools to design a budget from scratch. After completing this course, you will be able to turn your
business and personal goals into numbers and build, negotiate and manage your budget...even if you
aren't a numbers person.

Valuing Differences Session 2186
Do you understand why diversity is important in the workplace? This training
encourages communication that builds bridges and reduces barriers. Come
discover valuable information about yourself and your interactions with others.
Come explore bias, stereotyping, prejudice and discrimination in an attempt to
minimize differences.
Anger Management EAP8001
Do you get angry at inappropriate times? Do you express your anger in a destructive manner? Learn to
communicate more effectively by spotting potential anger-producing situations before they escalate. Use
class time to practice positive ways to disagree with others and master strategies for coping with anger.
Participants must attend all three classes in sequence.
Target Audience: All employees
Dates: October 21, 28 and November 4 (Sessions 2198, 2200 and 2202)
or
December 2, 9 and 16 (Session 2199, 2201 and 2203)
Time: 2:30 p.m. – 4:00 p.m. for all classes
Cost: $59 public Small Business participant cost: $0
Building Trust in the Workplace Session 2187
Participants in this training take a look their workplace and employee
behaviors that undermine workplace trust. By exploring the characteristics of
the healthy workplace, participants get a clearer picture of what changes
may improve their work environment.
Time: 8:00 a.m. – 11:00 a.m.
Cost: $79 Public
The ABC’s of Supervising Others Session 2244
The ABCs of Supervising Others is a two-day workshop designed for new and aspiring supervisors, as well as
lead hands-on, part-time supervisors without a great deal of authority. This course is designed to help
individuals overcome many of the problems encountered in the first few weeks in the role, and provide them
with skills to launch them as successful leaders. Through a highly interactive program, participants will develop
skills to ask for clarity around the role and responsibilities of their new job; adjust to their new role; develop
listening, communication, conflict resolution, and feedback skills; and work through challenges like hostility,
complaints, and low motivation.
Target Audience: New and aspiring supervisors Date: October 22 and 29, 2013

Exceptional Customer Service Session 2110
Customer Service should be a priority. Come explore an overview of customer service along with a
discussion of different types of customers. Learn to recognize and understand the delivery & impact of
exceptional customer service.
Time: 8:00 a.m. – 3:00 p.m. Cost: $119 Public
Dealing with Difficult People Session 2118
Everyone must cope with difficult behaviors. This training identifies difficult behaviors
people deal with in both their personal and work lives. Participants will receive
specific guidelines about interacting and coping with difficult people in everyday life.
Time: 8:00 a.m. – 9:00 a.m.
Cost: $29 Public Small Business participant cost: $0
Meeting the Challenge of the Difficult Customer Session 2189
In today’s service-oriented society, providing excellent customer service is of paramount importance.
While many good customer service trainings exist, this training takes a specific focus: How should an
employee respond when a customer is unduly demanding, rude or potentially violent? Come explore tips
on communication skills employees need to defuse tense situations.
Time: 9:15 a.m. – 10:15 a.m.
Conversational Spanish-Customer Service Session 7401
Do you interact with individuals who speak Spanish? Would acquiring basic Spanish communication
skills be beneficial to you? This four-week course will help you become more adept at communicating
with Spanish speakers.
Each session builds upon information presented in the preceding session. Participants will study
elements of Spanish with emphasis on spoken language; learn simple phrases in order to converse on a
basic level; develop an understanding of cultural do’s and don’ts and acquire idiomatic expressions.
One to two hours of study per week outside of work time is highly suggested. This interactive course is
designed for employees with no Spanish experience.
Target Audience: Anyone interested in developing basic conversational Spanish skills
Dates: Every Tuesday and Thursday, October 29 – November 21, 2013
Time: 8:00 a.m. – 10:00 a.m.

Conflict Management Session 2181
Supervisors often have to deal with conflict and its impact in their organizations. This workshop will discuss
the different types of conflict and their sources. The class will consider different strategies for conflict
resolution and look at your personal conflict resolution style. Techniques for dealing with difficult individuals
will also be discussed.
Target Audience: Supervisors and Managers
Time: 12:00 p.m. - 3:00 p.m.
Managing Change Session 2190
Supervisors face a double challenge during workplace transition. As
employees they’re affected by changes, and as supervisors they must lead
their personnel through the transition. This training helps support
supervisors in the midst of a changing work environment and introduces
skills needed to assist employees in managing the process.
Time: 8:00 a.m. - 10:00 a.m.
Stress Management EAP9048
Do you need to become more familiar with the emotional, behavioral and physical warning signs of
stress? Come learn to identify personal stressors and incorporate practical and productive coping skills.
Explore how to use cognitive and physical techniques for managing stress on the job.
Target Audience: Open Time: 1:00 p.m. – 4:00 p.m.
Dates: October 29 (Session 2204) Cost: $59 Public
or Small Business participant cost: $0
December 12 (Session2205)
Conquering your Fear of Public Speaking Session 2224
Do you get nervous when presenting at company meetings? Do you find it
hard to make conversation at gatherings and social events? Do you lock up in
awkward social situations? If so, this one day workshop is just for you! It’s
aimed at anybody who wants to improve their speaking skills in informal
situations. We’ll give you the confidence and the skills to interact with others,
to speak in informal situations, and to present in front of small groups.
Time: 8:00 a.m. – 4:00 p.m.

HR for the Non-HR Manager Session 2225
This three-day workshop covers how to:
- Discover the latest trends in the human resource field and the changing role of the human resource
professional
- Write job specifications and identify core competencies
- Find, select, and keep the best people using behavioral description interviewing techniques
- Get employees off to a good start & how to maintain healthy employee relations
- Deal with compensation and benefits
- Make performance appraisals a cooperative process
Date: November 5, 12 and 19, 2013 (You must attend all 3 sessions in sequence)
Time: 8:00 a.m. – 4:00 p.m.
Social Media Accounts Management Session 2226
More accounts, more problems - learn to use HootSuite to manage multiple accounts. This
intermediate/advanced level workshop identifies the various online tools available to users who manage
multiple social media accounts, analytics overview and much more. Bring your lunch and come join us
for an afternoon full of information and prepare to be enlightened.
Target Audience: Anyone who manages social media accounts
Date: November 5, 2013
Time: 12:00 p.m. – 4:00 p.m.
Cost: $ 79 Public Small Business participant cost: $0
Resolving Problems Session 2182
This workshop will deal with tools that can be used to help resolve problems, both in the workplace and
in other settings. Techniques that help resolve problems by focusing on the issues involved, not the
personalities or their positions will be presented.
Time: 8:00 a.m. – 3:00 p.m.
Cost: $ 119 Public Small Business participant cost: $0
Giving and Receiving Feedback Session 2253
Do you find yourself having difficulty with giving or receiving feedback? Well, if so,
this course is just for you. Participants will explore the steps necessary for giving
effective feedback, discover what body language has to do with the intended
message, and be able to implement the three keys for receiving feedback. This is an
interactive course, some come prepared to practice giving and receiving feedback.
Target Audience: Open Date: November 6, 2013

Improving Communication Skills Session 2191
Communication is the heart and soul of our professional and personal interactions. The way we
communicate can open doors to productive relationships, a good working climate and positive
opportunities. Come learn about factors that influence communication and decrease communication
barriers. Practice active listening skills and discuss nonverbal communication.
Time: 8:00 a.m. – 10:00 a.m.
Parenting Teens Session 2206
Come join EAP and CTD for an informational session concerning adolescent development and parenting
styles that provides support and direction to teenagers and parents. Plus - receive an overview of services
offered in our community to parents.
Time: 1:00 p.m. – 4:00 p.m.
Train-the-Trainer Session 2229
This two-day course is designed to provide employees with skills, information,
and practical experience to become effective workplace trainers. Participants
will explore adult learning styles; learn how to meet objectives; develop an
effective training style; discover the importance of preparation; and conduct a
training session.
Participants must attend both classes in sequence.
Target Audience: Anyone who wants to learn how to be a great trainer
Dates: November 7 and 14, 2013
Time: 8:00 a.m. – 4:00 p.m.
Avoiding Burnout Session 2193
Participants will discover how to identify various mentoring methods, recognize
different mentoring roles and competencies, and implement organizational
strategies. The purpose of and criteria for a successful mentoring program is
discussed and participants will explore the dimensions of mentoring, and identify
learning and mentoring styles.
Time: 8:00 a.m. – 9:00 a.m.

Negativity in the Workplace Session 2192
Come identify ways negativity surfaces in the workplace and recognize the relationship of workplace
change to negative behavior and interaction. Learn ways to stay focused, productive and positive.
Time: 9:15 a.m. – 10:15 a.m.
Business Etiquette: Gaining that Extra Edge Session 2230
If you’ve ever had an awkward moment where you’ve ever had to
make small talk with a Very Important Person and been lost for words
or don’t know which fork to use? Then you know just how agonizing
such moments can be. Even worse (and what can be even more
damaging to your career) are the social blunders you aren’t even
aware you make. This one-day workshop will help you handle most of
those socially difficult moments.
Time: 8:00 a.m. – 4:00 p.m.
End of Life Considerations Session 2228
No one likes to think to plan or think about death or dying. However, both of those realties are inevitable.
Let's discuss the choices that are available to assist you so that informed choices are made for you and
your family.
Time: 8:30 a.m. – 9:45 a.m.
Durable Health Care Power of Attorney Session 2227
If you or a love one is unable to make health care decisions regarding proper medical treatment - what
happens? This presentation is devoted to discussing the process required to appoint someone who can
authorize or refuse medical treatment for you or a love one.
Time: 10:30 a.m. – 11:45 a.m.
Cost: $29 Public

Cross-Cultural Business Communication Session 2231
Come explore cultural differences in both verbal and written communications. Discover how to organize
and participate in cross-cultural meetings and handle negotiations and problem solving. In addition,
receive tips and techniques for building relationships and team across cultures.
Art of Listening Session 2207
Discover your poor listening habits and techniques to correct them. Learn to listen more effectively in a
short period of time and practice listening in a lab situation. Also investigate using silence as a means of
communication and learn to identify verbal turn-offs.
Time: 1:00 p.m. – 4:00 p.m. Cost: $59 Public
Assertive Communication Session 2208
Are you concerned about your self-esteem and want to become less passive and more assertive?
Come develop skills and styles that will help you earn respect while learning to voice your opinion with
confidence.
Dates: November 19, 2013
Time: 1:00 p.m. – 4:00 p.m.
Building Successful Teams Session 2194
Do you know the characteristics of an effective team? In this course, you will explore
the benefits of teamwork and learn strategies for interaction. Become aware that
working together can reduce tension and stress while improving morale and
productivity. You will also discover your own work style and learn how that style
interacts with the team.
Office Politics Session 2252
Office politics often stir up negative images and memories of bad experiences. Learn about both negative
tactics and the positive side of office politics. Discover how to use office politics to your advantage while
being true to yourself.

Generations @ Work Session 2195
The dynamics of today’s work force are changing rapidly. It’s possible to have four
different generations on the same work team sharing the same space. Each
generation brings their own values, rules and styles, which sometimes can cause
conflict and unproductive competition. Come understand how each generation
approaches work differently and develop techniques for creating harmonious work
teams.
Time: 9:00 a.m. – 10:00 a.m.
Critical Thinking Session 2196
What’s the best problem-solving? How do you choose between viable options? This program teaches you
how to examine information from an objective, critical vantage point. Come identify common
thinking/decision-making traps and how to avoid them by developing a process for critical thinking.
Date: December 3, 2013
Time: 8:00 a.m. – 9:00 a.m.
Creating Win/Win Dialogues Session 2197
Did you know that ineffective speaking skills can hamper communication? Learn ways to create rewarding
dialogue through effective communication and identify different channels of communication. If interested
in strengthening your communication skills, this is the course for you.
Time: 9:15 a.m. – 10:15 a.m.
Motivating your Workforce Session 2245
It’s no secret, employees who feel they are valued and recognized for the work they do, are more
motivated, responsible, and productive. This workshop helps supervisors and managers create a more
dynamic, loyal, and energized workplace. This program is designed specifically to help busy managers and
supervisors understand what employees want and to provide them with a starting point for creating
champions.
Date: December 3 and 10, 2013
Time: 8:00 a.m. – 12:00 p.m.

The Great Balancing Act: Maintaining Work/Life Balance Session 2219
Being able to juggle work and life creates an effective balance between work and
personal activities. Work should not crowd out the other things that matter to
people such as time with family and friends, participation in community activities,
personal development, leisure and recreation. The “right” balance is a very
personal thing and will change for each person at different times of his or her life.
This practical course will help you determine and achieve your personal balance.
Time: 8:00 a.m. – 4:00 p.m.
Office Ethics & You Session 2248
Making the best decision possible – the defensible one – is not an easy task. In this two-day course, the trainer
will help participants to understand what exactly an ethical dilemma is, the difference between ethics and
morals, the value of being ethical, how to use tools to make better decisions, and how to deal with common
ethical dilemmas. Ethical operations build trust, and trust builds business. Let Citywide Training help build your
business today!
Target Audience: Open Date: December 4 and 11, 2013
Building Organizational Trust Session 2254
When talking about trust in the workplace, there are two levels of trust that are in play, organizational
trust and personal trust. Many times these two levels are intertwined and are hard to tell apart. Leaders
within your workplace often have an incredible amount of influence over the culture of trust in your
organization. This program will explore the benefits and behaviors that will inspire a trusting culture,
recognize and practice the Five Pillars of Trust and regain trust that has been lost. Trust is the key to a
cohesive and collaborative organizational culture.
Target Audience: Open Date: December 5, 2013
Dirty Little Secrets that Negatively Affect the Workplace Session 2247
Do you ever wish training would address what really goes on at work? The people
problems that nobody wants to talk about? The people who create obstacles? Or people
who are obstacles themselves and prevent you from doing your best work? This course
confronts those people problems head-on and gives you solutions and strategies for
staying positive and productive among "toxic" people and situations.

M.E.E.T. on Common Ground Session 2185
We all are unique individuals with our own gifts, skills, concerns and perspectives. These elements make
us special, but sometimes set us apart from our co-workers. It’s important to find common ground given
our differences, and to treat everyone with respect. This program explains the benefits and importance
of mutual respect importance of personal responsibility in the workplace.
Time: 8:00 a.m. – 10:00 a.m. Cost: $29 Public
Fundamentals of Strategic Planning Session 2249
What ensures the long-term success of an organization?
Nothing! However, it has been proven that companies
(departments, divisions, sections, or even individual teams)
that partake in serious strategic planning have a significant
edge in being successful over those that don’t. This course
identifies the elements of an effective strategic planning
model, gives you the tools to discover your strengths,
weaknesses, opportunities and threats when setting a strategic
vision and helps you avoid common pitfalls that derail strategic
plans.
MBTI and Emotional Intelligence Session 2250
The MBTI (Myers-Briggs Type Indicator) instrument is designed to help you understand your unique
personality and the way you relate to others around you. Discover what your personality has to do with your
Emotional IQ. The MBTI instrument is backed by thousands of research studies and has been found to be both
reliable and valid in assessing personality.
Time Management: Get Organized for Peak Performance Session 2251
Even with all of the apps and electronic organizational tools available to us today,
finding effective ways to manage time can take a lot of work. Time management
techniques don’t come naturally, and it can often feel like we’re always one step
behind where we should be & everything is getting away from us. If you’ve been
wondering how to better manage your time in the workplace and increase your
productivity, this course will help you explore all of the best tips, tricks, and ways
to beat the timer! Participants in this course will be given a pre-assignment in order to get
hands-on suggestions for improving your productivity.
Time: 8:00 a.m. – 4:00 pm Cost: $119 Public

Microsoft Office 2010 Courses
Session # Course Title Course Date/Time
2235 PowerPoint Basics 10/1/2013 8:00 a.m. – 4:00 p.m.
2237 Word Intermediate 10/16/2013 8:00 a.m. – 4:00 p.m.
2238 Outlook Basics 10/22/2013 8:00 a.m. – 4:00 p.m.
2239 Access Intermediate 10/24/2013 8:00 a.m. – 4:00 p.m.
2256 Access Advanced 11/5/2013 8:00 a.m. – 4:00 p.m.
2257 Excel Basics 11/6/2013 8:00 a.m. – 4:00 p.m.
Course Descriptions:
Access Advanced: Advanced Access works with the specific queries of Crosstab, Parameter, Append, Delete, Update, and
Make Table. Forms will be enhanced with unbound controls, graphics, combo boxes, calculated fields, multi-item forms, sub
forms, and split forms. Report features will include unbound controls, conditional formatting and calculated values. Charts
will be added to forms and reports as well as Pivot Tables and Pivot Charts. Macros will be written and added to a command
button on a form or report. Database management of Password Protect and compact and repair will be discussed.
Participants MUST have Access Basics & Intermediate equivalent knowledge.
Access Intermediate: Intermediate Access will build on the knowledge that was begun in the Access Basics class. The student
will work features that insure accurate data input by enhancing table design with exploring field properties; creating input
masks; setting validation rules; creating lookup fields and explore subdatasheets. Exploring Table relationships will include
referential integrity cascade delete and update fields and records. Queries knowledge will be furthered by using the join
options and creating an intermediate table. Specific wizard queries included are unmatched and find duplicate records. Other
queries covered are calculation queries, summary queries using functions, and concatenating fields using a query. The
Expression Builder will be used to create a query. Forms and Reports enhancements will include working with the Design of
field and formatting of fields. Report enhancements will also include working with sorting and grouping and summary fields.
Participants MUST have Access Basics equivalent knowledge.
Excel Basics: This is the first level of Microsoft Excel 2010 and should be taken by those new to Excel or those needing a
refresher on the basics. Topics taught include: exploring the Excel environment and becoming acquainted with
Spreadsheet terminology. Entering and editing text and numbers into the spreadsheet and basic spreadsheet
formatting will be covered. Formula writing will include the basic math operators, methods of writing formulas,
copying formulas and basic Functions will be introduced. The basic class will include creating pie charts and column
charts, headers and footers, printing and worksheet manipulation.
Outlook Basics: This is the first level of Outlook and should be taken by those new to Outlook or those needing a
refresher on the basics. Topics covered include: Exploring & customizing Outlook today; composing & replying to email
messages; attachments; Creating signature blocks; Out of office messages; Organizing email; Calendar functions
including scheduling and meeting requests; working with contacts and groups.
PowerPoint Basics: This seminar will show participants the tools to create a basic PowerPoint presentation.
Participants will create and edit individual slides; move slides in the presentation as well as create a presentation from a
PowerPoint Template. Students will format slides with font, bullets, and color options and use a theme to provide
consistent formatting. Students will work with graphic elements of drawing, WordArt, Pictures and ClipArt. Participants
will explore how to provide consistency in their presentation using Slide Master and finalize the presentation by adding
transitions, creating speaker notes and creating handouts.
Word Intermediate: This seminar focuses on 6 different features of word. 1) creating and Editing Word Tables;
2)document formatting through the use of Styles; 3)document formatting through the use of Outline and Columns; 4)
Using the Graphic features of diagrams, drawing tools, and Smart Art; 5) Working with document revisions using Track
Changes, Comments and restricting edits to the document; 6) Creating documents using Word Templates and Building
Blocks. Participants MUST have Word Basics Equivalent knowledge.

1
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1111 E. Broad St., Suite LL01, Columbus, Ohio 43205
Phone: 614-645-2851 Fax: 614-645-0466
CTD@Columbus.gov
www.hr.columbus.gov/training
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