8. Cultivate Random Curiosity
➡Get your head out of your screen
➡Change your routine
➡Turn up!
➡Carry your pencil
➡Make lists
➡Take Pictures
➡Sketch
➡Eavesdrop
➡Ask for stories
23. What is Strategy?
• Operational Effectiveness is not enough
• Strategy requires creation of unique position
• Unique activities create sustainable advantage
• Strategy requires making competitive trade-offs
• Choose what you won’t do
• Activities must fit and reinforce each other throughout the company
24. 11
Southwest Airlines: Low Price & Convenience
Frequent,
Reliable
Departures
Limited
Passenger
Service
Very low
ticket
prices
Lean,
productive
crews
High aircraft
utilisation
Short haul
routes
between
midsize cities
25. 12
Southwest Airlines: Low Price &
Convenience
Frequent,
Reliable
Departures
No Meals
No seat
assignments
No
connections
Employee Stock Ownership
Highly Paid employees
Short Gate Turnarounds
Limited Use of Travel Agents
Automatic Ticketing
Standardized Fleet
No Baggage Transfers
Limited
Passenger
Service
Very low
ticket
prices
Lean,
productive
crews
High
aircraft
utilisation
Short haul
routes
between
midsize cities
26. 13
Strategy Implementation Map
Operational
Objectives/
Process!
High Aircraft
Utilisation!
Frequent
Departures!
Low Prices! Short Haul
Routes!
Limited Service!
Short Gate
Turnaround! X! X! X!
No Meals!
X! X! X! X! X!
Limited use of
Travel Agents! X! X!
Standardized Fleet!
X! X!
No Baggage
Transfers! X! X! X!
No Connections!
X! X! X!
33. Throug
want to
How ar
How ar
Which
Which
How ar
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
For whom are we creating value?
Who are our most important customers?
What type of relationship does each of our Customer
Segments expect us to establish and maintain with them?
Which ones have we established?
How are they integrated with the rest of our business model?
How costly are they?
What value do we deliver to the customer?
Which one of our customer’s problems are we helping to solve?
What bundles of products and services are we offering to each Customer Segment?
Which customer needs are we satisfying?
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquiring from partners?
Which Key Activities do partners perform?
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
Day Month Year
No.
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One Tool: Business Model Canvas
