The leading company in the field of automation for security and monitoring of the environments has chosen Cisco technology to interconnect locations and subsidiaries internationally through a communication architecture and integrated data collaboration with voice and video.

1. EXECUTIVE SUMMARY
Challenge
Came Automatic Gates is the main company of Came Group, one of the most
important enterprises worldwide in the field of automation for security and
environment monitoring. The headquarters in Dosson di Casier (Treviso) includes the
production center where the widest range of automation for sliding gates, garage
doors, road barriers, industrial doors, automatic doors and access control systems
comes to life. Came employs approximately 250 employees and has a market
presence of 254 branches, with exclusive distributors in 107 countries. The Came
Group includes other production companies such as Urbaco, a French company
that manufactures automatic and fixed bollards for a wide range of applications, and
Jolly Motor, engaged in the development of motors and controls for roller shutters,
awnings, blinds and screens for home and commercial uses. In total, the Group has
a market presence with 480 branches and exclusive distributors in 118 countries
worldwide with a total of 1,000 employees.
For companies such as Came, so spread out and distributed in area, two apparently
conflicting key factors come into play. On the one hand, it is essential to have a
widespread infrastructure available for communication and collaboration to allow
for a level of operation and contact between employees and managers, aimed at
encouraging productivity and decision-making processes. It is also important that
an architecture of this type be easily manageable by a single centralized team. The
risk is that the benefits of a widespread system would be nullified by the complexity
of control and by objectively anti-economical activities such as implementation,
configuration and users' support. In this scenario, the difference is made by the
most flexible and reliable solutions that allow producing benefits in the short term,
without being a burden on the company's organization. Thus Came found an answer
in the Cisco unified communications and collaboration architecture for the need to
bring together all the existing offices in a single centralized infrastructure, and can
count on a flexible platform able to integrate, simply and quickly, the new global
acquisitions, present and future.
Came Group, cooperation opens
up new business opportunities
Customer Name: Came Group Spa
Industry: Automation for entrances,
parking, access control, bollards, video,
home automation
Location: Treviso
Number of Employees: 1,000
Challenge
• Integrating a single ICT architecture at a
global level
• Centralizing management, processes and
services
• Reducing time and costs associated with
the transfers from one subsidiary to the
other
Solution
• Cisco Unified Communication and
Cooperation
• Cisco Unified Communications Manager
• Cisco TelePresence
• Cisco Jabber
Results
• Increased productivity through ease of
contacting people
• Greater operational efficiency
• Lower communications expenses
• Reduce travel costs
• Ease of integration in the new network
locations and subsidiaries
Customer Case Study
The leading company in the field of automation for security and monitoring of the environments
has chosen Cisco technology to interconnect locations and subsidiaries internationally through a
communication architecture and integrated data collaboration with voice and video.
© 2013 Cisco Systems, Inc. All rights reserved Page 1 of 4

2. Solution
Over the past three years, the Came Group has become the key figure in a global
process of integration starting with a unique ICT architecture for interconnecting all
the offices, which until then had used different and separate systems. The operation
included a stage of consolidating the centralized server component with the
creation of two data centers in Italy, replete with the necessary business continuity
architectures in optical fiber link to support the amount of services and resources
that the new order of magnitude was making increasingly necessary. All this is in
line with the business strategy that recognizes the consolidation of the IT part as the
means to achieve an improvement of procedures, the streamlining of processes and
the reduction of operating costs. This first stage also included a migration of ERP
systems into a single, centralized solution.
The next step was to also standardize the communication component for
all the offices with the implementation of a solution based on Cisco Unified
Communications Manager. The goal was to integrate everything in the perspective
of collaboration and mobility with Cisco solutions. “The interoffice trips of some
employees are rather frequent says”, Massimiliano Tesser, CameGroup CIO
“therefore it was important to make communication tools available to reduce trips as
much as possible and to interact remotely”. If the trips are indispensable, the goal
was to provide maximum convenience and ease of use of mobile communications
devices with the same functionality and the same user experience, encouraging
access to corporate resources and the same availability for users using a single
number anywhere. With consequent savings in travel costs, internal communication
and with accessibility advantages ubiquitous in computing business tools.
A Cisco TelePresence and video conferencing system was implemented on this
infrastructure. Each branch is equipped with at least one room with dedicated HD
and dual 60-inch monitors. This standardized system has a high quality level such
as to allow the Came Group numerous remote activities, not least of which is the
TelePresence CDA. On this basis, to extend the new mobile key features to the
new services and expand their portability, the level of unified communications
and collaboration was increased by implementing the entire video telephony and
communications systems integrated with Cisco Jabber. Jabber is an application that
provides all the benefits of collaboration on innovative business and personal devices
such as smart phones and tablets, introducing features such as communicating
presence status, call forwarding and the possibility of using a single number on both
the desk phone or the mobile phone. “The use of Jabber on personal computers
also allows video conferencing at the endpoints”, stated Tesser. “So the employees
can be contacted via the video communication network regardless of their location
and the tools available”. To promote connectivity within the areas and production
facilities, Came has set up a wireless infrastructure, also based on Cisco Borderless
Network solutions. Each employee can thus be reached through the wifi network in
all Group offices on their own mobile devices, while maintaining their own line.
Results
Since the implementation of the Cisco solution, the internal voice and video
communication between the offices of the Group is at zero cost. Offices are linked
by the Unified Communications Manager and the phone calls are transmitted as
internal calls at no extra cost. There has been a reduction of travel expenses due
to the possibility of using TelePresence and video conferencing with both static
equipment in specific rooms and using phones, laptops and all mobile devices such
as tablets and smartphones. The staff can participate in meetings from anywhere,
"The use of Jabber on
personal computers also
allows video conferencing
with endpoints. So
the employees can be
contacted via the video
communication network
regardless of their location
and the tools available."
Massimiliano Tesser
CameGroup CIO
Customer Case Study
© 2013 Cisco Systems, Inc. All rights reserved Page 2 of 4

3. regardless of the device they were supplied. “These systems have introduced the
versatility and speed of communication,” explains Tesser, “thus the simplification of
procedures and the speed with which decisions can be made, with the benefit for
all operations.” The IT departments have been centralized in order to contribute in
the same direction. The IT team has been significantly expanded and it now runs, in
addition to traditional Information Systems and ERP, also all the communications and
collaborations of the entire group.
But the benefits have been verified in the field. “The use of videoconferencing is
critical for the new Logistic Store we're developing in Paris”, adds Tesser. “It is a
strategic center for the whole group. The entire management and direction of work is
done through weekly meetings in videoconference. The Cisco solution has drastically
reduced the number of trips and the number of people involved, an economy which
in addition to the savings out of pocket, includes time lost and the man hours of the
people involved who can dedicate more time in total than they would have had when
they are on site". Came is also involved in projects with other partners around the
world and, thanks to the TelePresence managers, it can stay in contact with more
regularity without compromising on the quality of the experience.
And that's not all. “Our sales network covers Gold partners so, in case of problems
during the installation phase of new products or due to specific environmental
problems, thanks to TelePresence, it can get in touch with the engineers of the
parent company involved in R & D for remote support”. The installers connect with
the device they were provided as remote users to the Cisco network to get support
and to overcome problems during the work process.
Cisco Jabber has been supplied to mobile employees who have to travel to the
branches around the world. “Our colleagues activate Jabber with their own computer
or tablet thereby making themselves directly reachable via their own extension
number”, adds Tesser. “Jabber allows them to take advantage of fast and integrated
communication with the rest of the group from wherever they are. Within the branch,
there is network coverage through centralized wireless at the Group level in each of
the more than 30 offices worldwide. In areas not covered, you can connect instead
via an encrypted tunnel over the Internet thereby making yourself reachable”. Thanks
to integrated VPN, every employee, with their own PC can have their own extension
from any location. From home, on the road, at branch locations, as well as when
visiting customers, you can have access to secure resources on the corporate
network. This also allows you to make marketing operations at customer sites or
training sessions remotely “We have a system that allows a high level of collaboration
and the maximum availability of the user”.
Tesser highlights the commitment of the team that had set the goal to achieve an
architectural environment as homogeneous as possible, also including the integration
of the Collaboration system together with that of messaging and email to develop a
standard of uniformity of distributed services. “We have reached an optimum level.
Not to mention that it is an avant-garde technology, which urges us to be pioneers in
the field to develop new capabilities to test its performance”.
Among the future goals, Came Group will proceed to the consolidation of what
is installed, as well as the integration into the existing infrastructure of the new
companies and subsidiaries subject to acquisitions. “Before, transferring services that
existed in different platforms was not a convenient operation. But it was precisely
the ease of integration with the rest of the services and other environments that
favored the choice of Cisco, as well as features such as mobility, centralization of
systems such as world wide wireless and the security integrated in the system”. Also
progressing is the construction of a sophisticated and customized Contact Center on
IP, also based on the same infrastructure on which rests the solution of Collaboration.
Customer Case Study
© 2013 Cisco Systems, Inc. All rights reserved Page 3 of 4
"The use of
videoconferencing is
critical for the new Logistic
Store we're developing in
Paris, a strategic center
for the whole group. The
entire management and
direction of work is done
through weekly meetings in
videoconference. The Cisco
solution has drastically
reduced the number of trips
and the people involved."
Massimiliano Tesser
CameGroup CIO

4. For More Information
Find more information about Cisco architecture, solutions, and services at this
address:
www.cisco.com/go/collaboration
Customer Case Study
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