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Come Together: BusinessTransformation and Success Achieved Through Collaboration
- 1. Come Together:
Business Transformation
and Success Achieved
Through Collaboration
Nitin Kawale, President
Cisco Canada
- 2. The Productivity Crisis
"Canada's recovery is progressing, but it is
relying heavily on sweat and toil, and not on
brains and innovation."
- Douglas Porter, Bank of Montreal economist
"For too long, we as a country depended on a lower dollar, we
used it as a crutch. We've got to get over that, and live with a dollar
at par, or close to it, and find more innovative ways to do things."
- Harry Hall, president, Aberfoyle Metal Treaters Ltd. of Guelph, Ont.
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
- 3. Productivity in Decline
Declining productivity means we’re missing opportunities
Productivity investment per Canadian worker is 60% of US levels
14th among OECD nations for innovation performance and
productivity
Canada’s capacity for innovation and ability to absorb and deploy
technology ranked 18th in the world
Canada labour productivity growth is declining:
1.9% annual average each year during the 1990s
0.7% annual average from 2000-2009
Canada needs 4X current rate of productivity and sustain it for 15
years to close to Canada-US gap
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
- 4. Productivity Drives Standard Of Living
Compound Productivity Growth
100%
5% Standard of Living
Doubles in 14 Years
75%
3% Standard of Living Doubles
in 24 Years
50%
1% Standard of Living Doubles
in 72 Years
25%
0 9 18 27 36 45 54 63 72
Source: Net Impact Study Years
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
- 5. Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
- 6. The Internet Of “Things”
14 billion connected
devices
50 billion by 2020
300 million connected
devices
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Everything is connected – cars, buildings, hospitals, schools, government
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Source: Forrester Research
6
- 7. Social Media and Canadians
70% use social media
Canadians among the busiest
users of social media
LinkedIn has more than 2
million Canadian members
16 million Canadians on
Facebook
47% use Twitter
58% of Canadians say they have
blogged
61% of businesses track what’s
being said about them online
Source: Marketing Breakthroughs, 2009
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
- 8. Implications For The Future Of Work
How we work Who We Work When we Where we work What tools we
With work use
COLLABORATION IS MORE CRITICAL THAN EVER
COLLABORATION IS MORE CRITICAL THAN EVER
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
- 9. Business Imperatives
During Challenging Times
Cost Employee Customer Competitive Boundaryless
Reduction Productivity Intimacy Differentiation Organization
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
- 10. Conferencing Wikis
62k users 378k pages
533m mins/qtr. 561k edits/qtr.
62% growth Y/Y 58% growth Y/Y
Video TelePresence
25k videos 802 units
111k views/qtr. Growth in 84.5k meetings/qtr.
38% growth Y/Y IWE
Collaboration Services is 62% growth Y/Y
84 Communities
Exploding! 1.2m hits/qtr.
95% growth Y/Y
Forums Instant messaging
6k threads 103k users
22k messages/qtr. 14m IM chats/qtr.
65% growth Y/Y
Directory 3.0
27k Expertise profiles
4.9m searches/qtr.
13% growth Y/Y
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
- 11. Cisco’s Collaboration Initiatives
FY09 Benefits from 7 Distinct Collaboration Programs
In FY09, Cisco Achieved $1.052B in Net Benefits from Web 2.0
Collaboration Solutions, up from $691 M in FY08
Connected Workspace $11.5 M
Innovation Mac Wiki $ 5.5 M
C-Vision and Video Blogs $11.1 M
Expertise Locator (SOAR) $108.6 M
Growth
Sales Productivity (NEW) $ 15.4 M
Remote Collaboration (TP / WebEx / UC) $601.3 M
Productivity
Telecommuting $298.7 M
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Total: $1.052 B 11
- 12. Cisco on Cisco Proof Points
Productivity
Transforming How We Work
Virtual Global Annual Sales Conference
• 20,000 global participants
• 90 countries, 270 cities
• 211 million air miles avoided
• 88 hrs of consecutive events
• Streaming video
• Integration of 7 technologies
• 90% cost savings
• Highly engaged employee
experience
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
- 13. Case Study: An Energy Company
12 telepresence facilities
Usage: 5 out of 8 hours* each business day
Travel avoidance:
40%* of meeting avoid travel
30%* of participants would have travelled
Travel costs saved:
$1.15M* in 2009 (actual)
$2.09M* in 2010 (projected)
$2.23M* in 2011 (projected)
Payback:
<90 days* for a 500 unit
Three-year net economic benefit = $3.09M*
*This is data that comes from the customer
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
- 15. Collaboration Drives Business Value
Cost Employee Customer Competitive
Innovation
Reduction Productivity Intimacy Differentiation
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
- 16. The Road Ahead
Enrich your ability to collaborate
It delivers measurable value
It drives success – through empowering employees,
customers and partners. Allows you to draw the
innovation and talent from your organization
Our world is changing fast
We live in a collaborative world of social media users
We can’t afford not to be part of the conversations
taking place about our brands
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
- 17. “Generally, most people want to be effective, productive, and
feel as though they contribute. As a company, you need to
provide the means (foundation). Do that, and people will
individualize what they’re given. They’ll embrace it and show
you some fantastic things.”
Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
- 18. Presentation_ID © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18