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       50	
  Relationship	
  Marketing	
  Tips	
  to	
  Grow	
  Your	
  Email	
  List	
  
	
  
Communication	
  is	
  key	
  in	
  any	
  business	
  however	
  in	
  today’s	
  fast	
  paced	
  world	
  you	
  need	
  
to	
  make	
  sure	
  you’re	
  not	
  just	
  communicating	
  but	
  ‘connecting’	
  with	
  your	
  customers	
  
and	
  potential	
  clients	
  in	
  an	
  authentic	
  way	
  so	
  that	
  they	
  can	
  begin	
  to	
  feel	
  comfortable	
  
doing	
  business	
  with	
  you.	
  It’s	
  a	
  value-­‐for-­‐value	
  exchange	
  that	
  will	
  help	
  you	
  to	
  build	
  
long-­‐term	
  and	
  profitable	
  business	
  relationships.	
  	
  
	
  
One	
  of	
  the	
  most	
  inexpensive,	
  timely	
  and	
  effective	
  ways	
  to	
  connect	
  with	
  your	
  
customers	
  is	
  through	
  the	
  use	
  of	
  email	
  marketing.	
  But,	
  you	
  first	
  need	
  to	
  have	
  a	
  list	
  of	
  
emails	
  to	
  get	
  started.	
  	
  
	
  
The	
  following	
  ‘quick	
  start’	
  list	
  building	
  strategies	
  will	
  help	
  you	
  get	
  going	
  so	
  you	
  can	
  
communicate	
  and	
  connect	
  with	
  influence	
  and	
  inspire	
  action!	
  	
  
	
  
	
  
	
  
B2C	
  (Business	
  to	
  Consumer)	
  	
  
	
  
      1. Business	
  Cards	
  	
  
             Put	
  an	
  offer	
  on	
  the	
  back	
  of	
  your	
  business	
  cards	
  to	
  get	
  people	
  to	
  sign	
  up	
  for	
  
             your	
  email.	
  Remember	
  not	
  to	
  be	
  ‘in	
  your	
  face’	
  about	
  it,	
  just	
  a	
  subtle	
  offer	
  that	
  
             peaks	
  interest.	
  	
  
             Example:	
  Sign	
  Up	
  for	
  our	
  E-­‐newsletter	
  to	
  get	
  10%	
  off	
  your	
  next	
  purchase	
  	
  
             www.companyname.com	
  	
  
             	
  
      2. Tradeshows	
  	
  
             Bring	
  a	
  clipboard	
  or	
  sign	
  up	
  book	
  with	
  you	
  to	
  tradeshows	
  and	
  ask	
  for	
  
             permission	
  to	
  send	
  emails	
  to	
  those	
  who	
  sign	
  up	
  so	
  you	
  can	
  keep	
  them	
  
             informed	
  and	
  up-­‐to-­‐date	
  about	
  the	
  latest	
  products	
  in	
  your	
  field.	
  	
  
             	
  
             	
  
3. Host	
  Your	
  Own	
  Event	
  	
  
          Art	
  galleries,	
  software	
  companies,	
  retail	
  shops	
  and	
  consultants	
  can	
  all	
  host	
  an	
  
          event	
  and	
  request	
  attendees	
  to	
  sign	
  up	
  for	
  a	
  special	
  offer	
  or	
  incentive.	
  	
  I	
  love	
  
          this	
  one.	
  It	
  allows	
  people	
  to	
  experience	
  your	
  business	
  on	
  a	
  much	
  more	
  
          personal	
  level	
  and	
  is	
  the	
  perfect	
  way	
  to	
  demonstrate	
  your	
  knowledge,	
  
          position	
  yourself	
  as	
  the	
  expert	
  and	
  serve	
  rather	
  than	
  pitch!	
  	
  
	
  
       4. Special	
  Clubs	
  	
  
          Create	
  a	
  birthday	
  or	
  anniversary	
  club	
  where	
  you	
  give	
  something	
  special	
  to	
  
          people	
  that	
  join	
  your	
  list	
  and	
  give	
  permission	
  to	
  contact	
  them.	
  This	
  is	
  a	
  great	
  
          way	
  to	
  connect	
  outside	
  of	
  your	
  traditional	
  business	
  approach.	
  Don’t	
  clutter	
  
          up	
  the	
  message	
  with	
  a	
  lot	
  of	
  business	
  talk	
  –	
  send	
  well	
  wishes	
  with	
  a	
  special	
  
          offer	
  and	
  even	
  a	
  personal	
  note	
  if	
  you	
  can.	
  It’s	
  a	
  great	
  way	
  to	
  stand	
  out	
  from	
  
          the	
  crowd.	
  	
  
          	
  
       5. Incentivize	
  Your	
  Employees	
  	
  
          Your	
  employees	
  are	
  often	
  times	
  your	
  direct	
  line	
  to	
  customers.	
  	
  Make	
  sure	
  
          they	
  know	
  how	
  much	
  you	
  value	
  them	
  and	
  add	
  a	
  little	
  incentive	
  to	
  the	
  mix	
  
          every	
  now	
  and	
  then.	
  Offer	
  incentives	
  such	
  as	
  $1	
  for	
  every	
  valid	
  email	
  
          collected	
  during	
  a	
  certain	
  time	
  frame.	
  	
  
          	
  
       6. Use	
  Groupon	
  	
  
          If	
  you’re	
  in	
  retail	
  or	
  in	
  a	
  local	
  service	
  business	
  give	
  a	
  Groupon	
  discount.	
  The	
  
          way	
  it	
  works	
  is	
  that	
  you	
  give	
  your	
  discount	
  ONLY	
  if	
  a	
  certain	
  number	
  of	
  
          people	
  take	
  you	
  up	
  on	
  it	
  in	
  a	
  given	
  amount	
  of	
  time.	
  Then	
  make	
  sure	
  you	
  ask	
  
          for	
  their	
  email	
  address	
  in	
  exchange	
  for	
  their	
  discount.	
  It’s	
  a	
  win-­‐win	
  
          exchange	
  between	
  you	
  and	
  your	
  valued	
  customer.	
  	
  
          	
  
       7. Referrals	
  	
  
          Ask	
  your	
  customers	
  to	
  share	
  their	
  experience	
  or	
  satisfaction	
  with	
  their	
  
          colleagues	
  or	
  friends	
  after	
  working	
  or	
  shopping	
  with	
  you,	
  and	
  give	
  them	
  a	
  
          ‘thank	
  you’	
  discount	
  in	
  exchange.	
  	
  
          	
  
       8. Bounce	
  Backs	
  	
  
          Get	
  them	
  back!	
  Send	
  a	
  postcard	
  or	
  call	
  for	
  an	
  updated	
  email	
  address	
  for	
  any	
  
          emails	
  that	
  may	
  not	
  have	
  gone	
  through.	
  	
  
          	
  
       9. Newsletter	
  Space	
  	
  
          Trade	
  newsletter	
  space	
  with	
  a	
  neighboring	
  business	
  or	
  one	
  whos	
  client	
  base	
  
          might	
  be	
  interested	
  and	
  served	
  by	
  your	
  product	
  or	
  service	
  and	
  trade	
  opt-­‐in	
  
          link	
  space	
  in	
  each	
  others	
  e-­‐newsletters.	
  It’s	
  a	
  great	
  way	
  to	
  increase	
  visibility	
  
          and	
  grow	
  your	
  list!	
  	
  
          	
  
          	
  
          	
  
          	
  
10. SEO	
  	
  
    Make	
  sure	
  you	
  optimize	
  your	
  site	
  with	
  keywords	
  related	
  to	
  your	
  business	
  or	
  
    service.	
  Think	
  of	
  what	
  people	
  will	
  be	
  searching	
  for	
  when	
  they	
  Google	
  your	
  
    business	
  ‘type.’	
  You	
  need	
  to	
  be	
  at	
  the	
  top	
  of	
  the	
  organic	
  search	
  when	
  people	
  
    are	
  looking	
  for	
  your	
  products	
  or	
  services	
  and	
  SEO	
  is	
  the	
  way	
  to	
  get	
  there!	
  	
  
    	
  
11. Giveaways	
  	
  
    Send	
  people	
  something	
  in	
  the	
  mail	
  and	
  ask	
  for	
  their	
  email	
  address	
  in	
  return.	
  
    Make	
  it	
  easy	
  and	
  enticing.	
  	
  
    	
  
12. Direct	
  Mail	
  	
  
    Do	
  you	
  have	
  a	
  postal	
  list	
  without	
  emails?	
  Send	
  them	
  a	
  direct	
  mail	
  offer	
  they	
  
    can	
  only	
  get	
  if	
  they	
  sign	
  up	
  to	
  your	
  email	
  list	
  	
  
    	
  
13. Opt-­‐in	
  Forms	
  on	
  Your	
  Website	
  	
  
    Include	
  opt-­‐in	
  forms	
  on	
  every	
  page	
  of	
  your	
  site,	
  preferably	
  above	
  the	
  scroll	
  so	
  
    they	
  don’t	
  miss	
  it	
  and	
  offer	
  a	
  special	
  incentive	
  for	
  signing	
  up	
  –	
  FREE	
  Report	
  
    or	
  Educational	
  Information	
  that	
  would	
  serve	
  your	
  clients	
  or	
  customers.	
  Go	
  
    beyond	
  special	
  offers	
  and	
  really	
  serve	
  your	
  visitors	
  with	
  useful	
  information.	
  	
  	
  
    	
  
14. Popup	
  Windows	
  	
  
    When	
  someone	
  is	
  leaving	
  your	
  site,	
  pop	
  up	
  a	
  window	
  and	
  ask	
  for	
  their	
  email	
  
    address	
  so	
  you	
  can	
  keep	
  in	
  touch	
  or	
  send	
  special	
  discount	
  offers.	
  	
  	
  
    	
  
15. Forward	
  to	
  a	
  Friend	
  	
  
    Include	
  a	
  forward-­‐to-­‐a-­‐friend	
  link	
  in	
  your	
  emails	
  and	
  invite	
  the	
  recipient	
  to	
  
    forward	
  your	
  content	
  to	
  someone	
  they	
  think	
  will	
  find	
  it	
  interesting	
  and	
  
    helpful.	
  	
  
    	
  
16. Archive	
  Newsletter	
  	
  
    Use	
  the	
  archive	
  link	
  from	
  your	
  sent	
  emails	
  to	
  save	
  your	
  newsletter	
  on	
  your	
  
    website	
  to	
  boost	
  interest	
  in	
  signing	
  up	
  	
  
    	
  
17. Offer	
  a	
  Community	
  	
  
    Use	
  NING	
  as	
  your	
  easy-­‐to-­‐set-­‐up	
  community	
  and	
  have	
  your	
  visitors	
  interact	
  
    and	
  sign	
  up	
  for	
  your	
  newsletter	
  	
  
    	
  
18. Email	
  Only	
  Special	
  	
  
    Offer	
  email	
  only	
  specials	
  and	
  don’t	
  use	
  those	
  offers	
  anywhere	
  but	
  email.	
  
    Make	
  it	
  exclusive	
  and	
  extra	
  special.	
  	
  	
  
    	
  
19. Telemarketing	
  	
  
    If	
  you’ve	
  got	
  people	
  on	
  the	
  phone,	
  don’t	
  hang	
  up	
  until	
  you	
  ask	
  if	
  you	
  can	
  add	
  
    them	
  to	
  your	
  newsletter	
  but	
  remember	
  to	
  tell	
  them	
  it’s	
  truly	
  in	
  the	
  spirit	
  of	
  
    serving.	
  Stay	
  away	
  from	
  pitching	
  or	
  you’ll	
  be	
  sure	
  to	
  push	
  people	
  away	
  rather	
  
    than	
  drawing	
  them	
  near.	
  	
  
 
20. FishBowl	
  
    Put	
  a	
  fishbowl	
  on	
  your	
  counter	
  and	
  hold	
  a	
  weekly	
  prize	
  giveaway	
  –	
  than	
  
    announce	
  it	
  in	
  your	
  newsletter.	
  Add	
  everyone	
  who	
  put	
  their	
  card	
  into	
  your	
  
    newsletter	
  list.	
  Just	
  make	
  sure	
  you	
  have	
  a	
  sign	
  that	
  tells	
  them	
  they	
  will	
  be	
  
    added	
  to	
  your	
  email	
  list.	
  	
  
    	
  
21. Opt-­‐in	
  Form	
  in	
  your	
  email	
  	
  
    Include	
  a	
  link	
  to	
  an	
  opt-­‐in	
  form	
  inside	
  your	
  emails	
  for	
  those	
  people	
  who	
  get	
  
    your	
  email	
  forwarded	
  to	
  them	
  	
  
22. Tradeshows	
  	
  
    Collect	
  business	
  cards	
  and	
  scan	
  them	
  into	
  a	
  spreadsheet.	
  Make	
  sure	
  you	
  ask	
  
    permission	
  to	
  send	
  emails	
  to	
  them	
  and	
  then	
  wow	
  them	
  with	
  your	
  spirit	
  of	
  
    service!	
  	
  
    	
  
23. Sandwich	
  Board	
  	
  
    If	
  you’ve	
  got	
  a	
  retail	
  location	
  why	
  not	
  use	
  that	
  valuable	
  sidewalk	
  to	
  advertise	
  
    your	
  newsletter?	
  Create	
  an	
  offer	
  to	
  get	
  customers	
  in	
  the	
  store	
  to	
  join	
  your	
  list	
  
    and	
  let	
  them	
  experience	
  first	
  hand	
  your	
  commitment	
  to	
  service.	
  	
  
    	
  
24. Receipts	
  	
  
    While	
  someone	
  is	
  signing	
  their	
  credit	
  card	
  receipt,	
  simply	
  ask	
  them	
  to	
  
    include	
  their	
  email	
  address	
  on	
  the	
  receipt	
  or	
  even	
  better,	
  if	
  you	
  can	
  
    customize	
  your	
  receipts	
  add	
  the	
  request	
  to	
  the	
  bottom	
  of	
  your	
  receipts.	
  	
  
    At	
  the	
  end	
  of	
  the	
  day,	
  enter	
  them	
  into	
  your	
  contact	
  management	
  account	
  with	
  
    an	
  automated	
  message	
  that	
  thanks	
  them	
  for	
  their	
  purchase	
  and	
  welcomes	
  
    them	
  to	
  your	
  list	
  	
  
    	
  
25. Street	
  Fairs	
  	
  
    If	
  you	
  participate	
  in	
  a	
  local	
  street	
  fair,	
  collect	
  email	
  addresses	
  right	
  at	
  the	
  fair.	
  
    You	
  can	
  sweeten	
  the	
  deal	
  by	
  offering	
  a	
  discount	
  or	
  special	
  offer	
  on	
  the	
  first	
  or	
  
    next	
  purchase.	
  	
  
    	
  
26. Video	
  Contest	
  	
  
    Host	
  a	
  contest	
  where	
  you	
  have	
  customers	
  create	
  a	
  one-­‐minute	
  video	
  about	
  
    why	
  they	
  like	
  your	
  non-­‐profit,	
  your	
  company	
  or	
  products.	
  Ask	
  your	
  
    customers	
  to	
  send	
  you	
  the	
  videos	
  and	
  post	
  them	
  on	
  your	
  Facebook	
  page.	
  
    Then	
  have	
  your	
  visitors	
  vote	
  on	
  which	
  should	
  win	
  cash	
  or	
  prizes	
  that	
  you	
  
    offer.	
  Suggest	
  contestants	
  email	
  their	
  lists,	
  post	
  on	
  Twitter	
  and	
  Facebook	
  and	
  
    ask	
  their	
  friends	
  to	
  vote	
  for	
  them.	
  You’ll	
  get	
  great	
  exposure	
  with	
  fun	
  
    engagement	
  with	
  your	
  customers.	
  Be	
  sure	
  to	
  use	
  a	
  Facebook	
  Contest	
  App	
  and	
  
    follow	
  guidelines	
  to	
  count	
  up	
  the	
  “likes”	
  or	
  “comments”	
  to	
  determine	
  the	
  
    winner.	
  Make	
  sure	
  you	
  include	
  you	
  email	
  opt-­‐in	
  form	
  on	
  your	
  Facebook	
  Fan	
  
    Page	
  to	
  capture	
  any	
  email	
  addresses	
  and	
  have	
  fun	
  with	
  it!!	
  	
  	
  
    	
  
    	
  
27. Handheld	
  Devices	
  	
  
     If	
  you’re	
  at	
  a	
  tradeshow,	
  at	
  your	
  store,	
  spa,	
  salon	
  or	
  restaurant,	
  you	
  can	
  use	
  
     handheld	
  devices	
  with	
  an	
  app	
  that	
  allows	
  you	
  to	
  instantly	
  swap	
  contact	
  
     information.	
  It’s	
  called	
  Bump	
  Technologies	
  and	
  it’s	
  FREE.	
  	
  
     	
  
28. Retail	
  Packages	
  	
  
     If	
  you’re	
  shipping	
  products,	
  your	
  box	
  is	
  valuable	
  real	
  estate!	
  Include	
  an	
  inbox	
  
     request	
  on	
  a	
  piece	
  of	
  paper	
  and	
  tout	
  that	
  you’ve	
  got	
  “email	
  only”	
  offers.	
  
     Direct	
  them	
  to	
  your	
  website	
  opt-­‐in	
  form	
  and	
  after	
  they	
  join	
  your	
  list,	
  direct	
  
     them	
  to	
  a	
  page	
  with	
  a	
  special	
  promotion	
  offer.	
  	
  
     	
  
29. Non-­‐Profits	
  	
  
     Include	
  an	
  email	
  address	
  line	
  in	
  ALL	
  donation	
  envelopes.	
  Add	
  them	
  to	
  your	
  
     email	
  communication	
  system	
  with	
  a	
  special	
  and	
  sincere	
  thank	
  you	
  for	
  their	
  
     contribution.	
  	
  
	
  
30. 	
  Use	
  what	
  you’ve	
  got	
  	
  
     Export	
  your	
  list	
  of	
  personal	
  friends	
  and	
  business	
  colleagues	
  who	
  know	
  you	
  
     from	
  your	
  Outlook,	
  Gmail,	
  AOL	
  and	
  Yahoo!	
  accounts	
  and	
  send	
  everyone	
  an	
  
     email	
  from	
  you	
  personally	
  asking	
  them	
  to	
  join	
  your	
  list.	
  Include	
  a	
  link	
  to	
  your	
  
     opt-­‐in	
  form	
  and	
  be	
  sure	
  to	
  extend	
  great	
  value	
  and	
  appreciation	
  for	
  their	
  
     interest.	
  	
  
     	
  
31. iPad	
  	
  
     Offer	
  a	
  newsletter	
  sign	
  up	
  at	
  your	
  location	
  or	
  event	
  using	
  your	
  opt-­‐in	
  form	
  
     that	
  they	
  can	
  access	
  right	
  then	
  and	
  there	
  on	
  your	
  in-­‐store	
  iPad.	
  You’ll	
  appear	
  
     super	
  cool	
  and	
  progressive	
  J	
  	
  
     	
  
32. Signature	
  	
  
     Include	
  a	
  newsletter	
  sign-­‐up	
  link	
  in	
  the	
  signature	
  of	
  all	
  your	
  personal	
  emails	
  	
  
     	
  
33. Chamber	
  Members	
  	
  
     Join	
  your	
  local	
  Chamber	
  of	
  Commerce	
  and	
  network	
  with	
  local	
  businesses	
  
     asking	
  them	
  if	
  you	
  can	
  add	
  them	
  to	
  your	
  email	
  list	
  for	
  up-­‐to-­‐date	
  information,	
  
     tips	
  and	
  tools.	
  	
  	
  
     	
  
34. Downloads	
  	
  
     Offer	
  something	
  of	
  great	
  value	
  to	
  those	
  visiting	
  your	
  website	
  like	
  an	
  
     information	
  packed	
  video	
  series,	
  podcast	
  or	
  PDF	
  and	
  have	
  visitors	
  opt-­‐in	
  to	
  
     download	
  the	
  information.	
  	
  
     	
  
35. Speaking	
  Engagements	
  	
  
     During	
  your	
  presentation	
  weave	
  into	
  your	
  talk	
  that	
  people	
  can	
  always	
  get	
  
     more	
  information	
  about	
  your	
  product	
  or	
  service	
  by	
  visiting	
  your	
  website.	
  
     You	
  can	
  also	
  circulate	
  a	
  sign-­‐up	
  form	
  after	
  your	
  presentation	
  with	
  an	
  
     incentive	
  to	
  be	
  added	
  to	
  your	
  list	
  like	
  a	
  special	
  drawing	
  or	
  exclusive	
  offer.	
  	
  
 
36. Networking	
  	
  
    Join	
  a	
  club,	
  organization	
  or	
  committee	
  for	
  the	
  purpose	
  of	
  sharing	
  your	
  
    knowledge	
  and	
  serving	
  others	
  to	
  establish	
  strong	
  relationships.	
  	
  
    	
  
37. Give	
  Aways	
  	
  
    Each	
  month	
  give	
  away	
  a	
  valuable	
  and	
  fun	
  item	
  that	
  may	
  or	
  may	
  not	
  relate	
  to	
  
    your	
  business	
  but	
  would	
  be	
  appreciated	
  by	
  those	
  who	
  are	
  part	
  of	
  your	
  
    audience.	
  Must	
  sign-­‐up	
  to	
  be	
  entered	
  into	
  the	
  drawing!	
  	
  
    	
  
38. Special	
  Access	
  	
  
    Give	
  special	
  access	
  to	
  those	
  who	
  go	
  the	
  extra	
  mile	
  and	
  raise	
  their	
  hand	
  to	
  say	
  
    they	
  are	
  interested	
  in	
  what	
  you	
  have	
  to	
  offer.	
  Create	
  a	
  subscriber	
  only	
  list	
  
    and	
  provide	
  extra	
  special,	
  exclusive	
  offers	
  or	
  trainings.	
  	
  
    	
  
39. Surveys	
  	
  
    Include	
  an	
  email	
  sign	
  up	
  form	
  on	
  all	
  survey	
  outreach	
  that	
  you	
  do	
  to	
  get	
  an	
  
    inside	
  view	
  of	
  what	
  your	
  customers	
  are	
  interested	
  in	
  so	
  that	
  you	
  can	
  serve	
  
    them	
  better.	
  	
  
    	
  
40. Invoices	
  	
  
    Include	
  an	
  option	
  to	
  sign	
  up	
  for	
  email	
  communications	
  on	
  all	
  your	
  invoices	
  	
  
    	
  
41. Twitter	
  /	
  Facebook	
  	
  
    Include	
  the	
  link	
  to	
  your	
  opt-­‐in	
  form	
  within	
  your	
  social	
  media	
  outreach	
  	
  
    	
  
42. Facebook	
  	
  
    Include	
  an	
  opt-­‐in	
  from	
  on	
  your	
  Facebook	
  Fan	
  Page	
  -­‐	
  not	
  in	
  the	
  timeline….big	
  
    no,	
  no	
  but	
  you	
  can	
  include	
  it	
  in	
  the	
  boxes	
  below	
  the	
  timeline.	
  	
  
    	
  
43. Social	
  Icons	
  	
  
    Include	
  links	
  to	
  share	
  your	
  email	
  or	
  articles	
  on	
  Twitter	
  or	
  Facebook.	
  Your	
  
    recipients	
  will	
  be	
  able	
  to	
  share	
  your	
  emails	
  with	
  their	
  network,	
  just	
  
    remember	
  to	
  include	
  an	
  opt-­‐in	
  form	
  link	
  in	
  your	
  email.	
  	
  
    	
  
44. WordPress	
  Bloggers	
  	
  
    You	
  can	
  easily	
  include	
  an	
  opt-­‐in	
  form	
  on	
  your	
  WordPress	
  blog	
  by	
  
    downloading	
  Plug-­‐ins	
  that	
  allow	
  you	
  to	
  quickly	
  and	
  easily	
  start	
  collecting	
  
    email	
  addresses	
  right	
  from	
  your	
  blog.	
  	
  
    	
  
45. Use	
  Foursquare	
  	
  
    Give	
  a	
  discount	
  each	
  time	
  a	
  customer	
  buys	
  something	
  from	
  you	
  and	
  shows	
  
    you	
  that	
  they	
  mentioned	
  your	
  business	
  on	
  foursquare	
  on	
  their	
  phone.	
  This	
  
    means	
  that	
  they’re	
  telling	
  everyone	
  in	
  their	
  network	
  that	
  they’ve	
  just	
  visited	
  
    you	
  and	
  talked	
  about	
  you.	
  Virtual	
  Word	
  of	
  Mouth	
  Advertising.	
  It’s	
  Good!	
  	
  
    	
  
46. Comment	
  on	
  Blogs	
  and	
  Forums	
  	
  
           Offer	
  insightful	
  comments	
  on	
  blogs	
  or	
  forums	
  that	
  your	
  prospects	
  or	
  
           customers	
  are	
  likely	
  to	
  visit.	
  Include	
  a	
  link	
  to	
  your	
  site	
  where	
  your	
  opt-­‐in	
  is	
  
           front	
  and	
  center.	
  	
  
           	
  
       47. Email	
  your	
  Facebook	
  Followers	
  	
  
           Each	
  month	
  send	
  an	
  email	
  through	
  Facebook	
  to	
  your	
  new	
  followers	
  and	
  
           friends	
  asking	
  them	
  to	
  join	
  your	
  list.	
  	
  
           	
  
       48. On	
  occasion	
  Tweet	
  your	
  new	
  followers	
  with	
  an	
  offer	
  to	
  join	
  your	
  list	
  in	
  
           exchange	
  for	
  something	
  valuable	
  
           	
  
       49. Attend	
  conferences	
  in	
  your	
  field	
  and	
  network	
  with	
  a	
  message	
  of	
  service	
  that	
  
           helps	
  others.	
  Collect	
  business	
  cards	
  from	
  those	
  you	
  may	
  be	
  able	
  to	
  
           collaborate	
  with	
  and	
  then	
  send	
  a	
  personalized	
  message	
  including	
  an	
  
           invitation	
  to	
  check	
  out	
  your	
  website	
  /	
  blog	
  /	
  video	
  series	
  or	
  whatever	
  value	
  
           offer	
  you	
  can	
  exchange	
  and	
  ask	
  if	
  you	
  can	
  add	
  them	
  to	
  your	
  communication	
  
           list.	
  	
  
           	
  
       50. Just	
  Ask!	
  	
  
           Be	
  authentic,	
  provide	
  value	
  and	
  sincerely	
  work	
  to	
  serve	
  others	
  with	
  your	
  
           product,	
  information	
  or	
  knowledge	
  and	
  simply	
  ask	
  people	
  that	
  you	
  interact	
  
           with	
  day	
  in	
  and	
  day	
  out	
  if	
  you	
  could	
  add	
  them	
  to	
  your	
  email	
  list.	
  	
  
           	
  
           There	
  you	
  have	
  it!	
  Lots	
  of	
  ideas	
  to	
  grow	
  your	
  list	
  so	
  you	
  can	
  communicate	
  
           and	
  connect	
  with	
  influence.	
  Remember	
  NOT	
  to	
  make	
  the	
  pitch	
  about	
  your	
  
           business	
  rather	
  draw	
  people	
  in	
  by	
  demonstrating	
  your	
  knowledge	
  and	
  letting	
  
           them	
  experience	
  and	
  decide	
  if	
  you	
  have	
  something	
  they	
  would	
  like	
  and	
  value.	
  	
  
           	
  
           Your	
  email	
  list	
  is	
  your	
  greatest	
  business	
  asset	
  so	
  be	
  sure	
  to	
  treat	
  each	
  and	
  
           every	
  contact	
  with	
  great	
  respect.	
  	
  
           	
  
           Wishing	
  you	
  great	
  relationship	
  marketing	
  success!	
  	
  
	
  




                                                                  	
  
            	
  
            cindy@cindymaymarketing.com	
  	
  
            www.cindymaymarketing.com	
  
            	
  

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50 relationship marketing tips to grow your email list

  • 1.     50  Relationship  Marketing  Tips  to  Grow  Your  Email  List     Communication  is  key  in  any  business  however  in  today’s  fast  paced  world  you  need   to  make  sure  you’re  not  just  communicating  but  ‘connecting’  with  your  customers   and  potential  clients  in  an  authentic  way  so  that  they  can  begin  to  feel  comfortable   doing  business  with  you.  It’s  a  value-­‐for-­‐value  exchange  that  will  help  you  to  build   long-­‐term  and  profitable  business  relationships.       One  of  the  most  inexpensive,  timely  and  effective  ways  to  connect  with  your   customers  is  through  the  use  of  email  marketing.  But,  you  first  need  to  have  a  list  of   emails  to  get  started.       The  following  ‘quick  start’  list  building  strategies  will  help  you  get  going  so  you  can   communicate  and  connect  with  influence  and  inspire  action!           B2C  (Business  to  Consumer)       1. Business  Cards     Put  an  offer  on  the  back  of  your  business  cards  to  get  people  to  sign  up  for   your  email.  Remember  not  to  be  ‘in  your  face’  about  it,  just  a  subtle  offer  that   peaks  interest.     Example:  Sign  Up  for  our  E-­‐newsletter  to  get  10%  off  your  next  purchase     www.companyname.com       2. Tradeshows     Bring  a  clipboard  or  sign  up  book  with  you  to  tradeshows  and  ask  for   permission  to  send  emails  to  those  who  sign  up  so  you  can  keep  them   informed  and  up-­‐to-­‐date  about  the  latest  products  in  your  field.        
  • 2. 3. Host  Your  Own  Event     Art  galleries,  software  companies,  retail  shops  and  consultants  can  all  host  an   event  and  request  attendees  to  sign  up  for  a  special  offer  or  incentive.    I  love   this  one.  It  allows  people  to  experience  your  business  on  a  much  more   personal  level  and  is  the  perfect  way  to  demonstrate  your  knowledge,   position  yourself  as  the  expert  and  serve  rather  than  pitch!       4. Special  Clubs     Create  a  birthday  or  anniversary  club  where  you  give  something  special  to   people  that  join  your  list  and  give  permission  to  contact  them.  This  is  a  great   way  to  connect  outside  of  your  traditional  business  approach.  Don’t  clutter   up  the  message  with  a  lot  of  business  talk  –  send  well  wishes  with  a  special   offer  and  even  a  personal  note  if  you  can.  It’s  a  great  way  to  stand  out  from   the  crowd.       5. Incentivize  Your  Employees     Your  employees  are  often  times  your  direct  line  to  customers.    Make  sure   they  know  how  much  you  value  them  and  add  a  little  incentive  to  the  mix   every  now  and  then.  Offer  incentives  such  as  $1  for  every  valid  email   collected  during  a  certain  time  frame.       6. Use  Groupon     If  you’re  in  retail  or  in  a  local  service  business  give  a  Groupon  discount.  The   way  it  works  is  that  you  give  your  discount  ONLY  if  a  certain  number  of   people  take  you  up  on  it  in  a  given  amount  of  time.  Then  make  sure  you  ask   for  their  email  address  in  exchange  for  their  discount.  It’s  a  win-­‐win   exchange  between  you  and  your  valued  customer.       7. Referrals     Ask  your  customers  to  share  their  experience  or  satisfaction  with  their   colleagues  or  friends  after  working  or  shopping  with  you,  and  give  them  a   ‘thank  you’  discount  in  exchange.       8. Bounce  Backs     Get  them  back!  Send  a  postcard  or  call  for  an  updated  email  address  for  any   emails  that  may  not  have  gone  through.       9. Newsletter  Space     Trade  newsletter  space  with  a  neighboring  business  or  one  whos  client  base   might  be  interested  and  served  by  your  product  or  service  and  trade  opt-­‐in   link  space  in  each  others  e-­‐newsletters.  It’s  a  great  way  to  increase  visibility   and  grow  your  list!            
  • 3. 10. SEO     Make  sure  you  optimize  your  site  with  keywords  related  to  your  business  or   service.  Think  of  what  people  will  be  searching  for  when  they  Google  your   business  ‘type.’  You  need  to  be  at  the  top  of  the  organic  search  when  people   are  looking  for  your  products  or  services  and  SEO  is  the  way  to  get  there!       11. Giveaways     Send  people  something  in  the  mail  and  ask  for  their  email  address  in  return.   Make  it  easy  and  enticing.       12. Direct  Mail     Do  you  have  a  postal  list  without  emails?  Send  them  a  direct  mail  offer  they   can  only  get  if  they  sign  up  to  your  email  list       13. Opt-­‐in  Forms  on  Your  Website     Include  opt-­‐in  forms  on  every  page  of  your  site,  preferably  above  the  scroll  so   they  don’t  miss  it  and  offer  a  special  incentive  for  signing  up  –  FREE  Report   or  Educational  Information  that  would  serve  your  clients  or  customers.  Go   beyond  special  offers  and  really  serve  your  visitors  with  useful  information.         14. Popup  Windows     When  someone  is  leaving  your  site,  pop  up  a  window  and  ask  for  their  email   address  so  you  can  keep  in  touch  or  send  special  discount  offers.         15. Forward  to  a  Friend     Include  a  forward-­‐to-­‐a-­‐friend  link  in  your  emails  and  invite  the  recipient  to   forward  your  content  to  someone  they  think  will  find  it  interesting  and   helpful.       16. Archive  Newsletter     Use  the  archive  link  from  your  sent  emails  to  save  your  newsletter  on  your   website  to  boost  interest  in  signing  up       17. Offer  a  Community     Use  NING  as  your  easy-­‐to-­‐set-­‐up  community  and  have  your  visitors  interact   and  sign  up  for  your  newsletter       18. Email  Only  Special     Offer  email  only  specials  and  don’t  use  those  offers  anywhere  but  email.   Make  it  exclusive  and  extra  special.         19. Telemarketing     If  you’ve  got  people  on  the  phone,  don’t  hang  up  until  you  ask  if  you  can  add   them  to  your  newsletter  but  remember  to  tell  them  it’s  truly  in  the  spirit  of   serving.  Stay  away  from  pitching  or  you’ll  be  sure  to  push  people  away  rather   than  drawing  them  near.    
  • 4.   20. FishBowl   Put  a  fishbowl  on  your  counter  and  hold  a  weekly  prize  giveaway  –  than   announce  it  in  your  newsletter.  Add  everyone  who  put  their  card  into  your   newsletter  list.  Just  make  sure  you  have  a  sign  that  tells  them  they  will  be   added  to  your  email  list.       21. Opt-­‐in  Form  in  your  email     Include  a  link  to  an  opt-­‐in  form  inside  your  emails  for  those  people  who  get   your  email  forwarded  to  them     22. Tradeshows     Collect  business  cards  and  scan  them  into  a  spreadsheet.  Make  sure  you  ask   permission  to  send  emails  to  them  and  then  wow  them  with  your  spirit  of   service!       23. Sandwich  Board     If  you’ve  got  a  retail  location  why  not  use  that  valuable  sidewalk  to  advertise   your  newsletter?  Create  an  offer  to  get  customers  in  the  store  to  join  your  list   and  let  them  experience  first  hand  your  commitment  to  service.       24. Receipts     While  someone  is  signing  their  credit  card  receipt,  simply  ask  them  to   include  their  email  address  on  the  receipt  or  even  better,  if  you  can   customize  your  receipts  add  the  request  to  the  bottom  of  your  receipts.     At  the  end  of  the  day,  enter  them  into  your  contact  management  account  with   an  automated  message  that  thanks  them  for  their  purchase  and  welcomes   them  to  your  list       25. Street  Fairs     If  you  participate  in  a  local  street  fair,  collect  email  addresses  right  at  the  fair.   You  can  sweeten  the  deal  by  offering  a  discount  or  special  offer  on  the  first  or   next  purchase.       26. Video  Contest     Host  a  contest  where  you  have  customers  create  a  one-­‐minute  video  about   why  they  like  your  non-­‐profit,  your  company  or  products.  Ask  your   customers  to  send  you  the  videos  and  post  them  on  your  Facebook  page.   Then  have  your  visitors  vote  on  which  should  win  cash  or  prizes  that  you   offer.  Suggest  contestants  email  their  lists,  post  on  Twitter  and  Facebook  and   ask  their  friends  to  vote  for  them.  You’ll  get  great  exposure  with  fun   engagement  with  your  customers.  Be  sure  to  use  a  Facebook  Contest  App  and   follow  guidelines  to  count  up  the  “likes”  or  “comments”  to  determine  the   winner.  Make  sure  you  include  you  email  opt-­‐in  form  on  your  Facebook  Fan   Page  to  capture  any  email  addresses  and  have  fun  with  it!!          
  • 5. 27. Handheld  Devices     If  you’re  at  a  tradeshow,  at  your  store,  spa,  salon  or  restaurant,  you  can  use   handheld  devices  with  an  app  that  allows  you  to  instantly  swap  contact   information.  It’s  called  Bump  Technologies  and  it’s  FREE.       28. Retail  Packages     If  you’re  shipping  products,  your  box  is  valuable  real  estate!  Include  an  inbox   request  on  a  piece  of  paper  and  tout  that  you’ve  got  “email  only”  offers.   Direct  them  to  your  website  opt-­‐in  form  and  after  they  join  your  list,  direct   them  to  a  page  with  a  special  promotion  offer.       29. Non-­‐Profits     Include  an  email  address  line  in  ALL  donation  envelopes.  Add  them  to  your   email  communication  system  with  a  special  and  sincere  thank  you  for  their   contribution.       30.  Use  what  you’ve  got     Export  your  list  of  personal  friends  and  business  colleagues  who  know  you   from  your  Outlook,  Gmail,  AOL  and  Yahoo!  accounts  and  send  everyone  an   email  from  you  personally  asking  them  to  join  your  list.  Include  a  link  to  your   opt-­‐in  form  and  be  sure  to  extend  great  value  and  appreciation  for  their   interest.       31. iPad     Offer  a  newsletter  sign  up  at  your  location  or  event  using  your  opt-­‐in  form   that  they  can  access  right  then  and  there  on  your  in-­‐store  iPad.  You’ll  appear   super  cool  and  progressive  J       32. Signature     Include  a  newsletter  sign-­‐up  link  in  the  signature  of  all  your  personal  emails       33. Chamber  Members     Join  your  local  Chamber  of  Commerce  and  network  with  local  businesses   asking  them  if  you  can  add  them  to  your  email  list  for  up-­‐to-­‐date  information,   tips  and  tools.         34. Downloads     Offer  something  of  great  value  to  those  visiting  your  website  like  an   information  packed  video  series,  podcast  or  PDF  and  have  visitors  opt-­‐in  to   download  the  information.       35. Speaking  Engagements     During  your  presentation  weave  into  your  talk  that  people  can  always  get   more  information  about  your  product  or  service  by  visiting  your  website.   You  can  also  circulate  a  sign-­‐up  form  after  your  presentation  with  an   incentive  to  be  added  to  your  list  like  a  special  drawing  or  exclusive  offer.    
  • 6.   36. Networking     Join  a  club,  organization  or  committee  for  the  purpose  of  sharing  your   knowledge  and  serving  others  to  establish  strong  relationships.       37. Give  Aways     Each  month  give  away  a  valuable  and  fun  item  that  may  or  may  not  relate  to   your  business  but  would  be  appreciated  by  those  who  are  part  of  your   audience.  Must  sign-­‐up  to  be  entered  into  the  drawing!       38. Special  Access     Give  special  access  to  those  who  go  the  extra  mile  and  raise  their  hand  to  say   they  are  interested  in  what  you  have  to  offer.  Create  a  subscriber  only  list   and  provide  extra  special,  exclusive  offers  or  trainings.       39. Surveys     Include  an  email  sign  up  form  on  all  survey  outreach  that  you  do  to  get  an   inside  view  of  what  your  customers  are  interested  in  so  that  you  can  serve   them  better.       40. Invoices     Include  an  option  to  sign  up  for  email  communications  on  all  your  invoices       41. Twitter  /  Facebook     Include  the  link  to  your  opt-­‐in  form  within  your  social  media  outreach       42. Facebook     Include  an  opt-­‐in  from  on  your  Facebook  Fan  Page  -­‐  not  in  the  timeline….big   no,  no  but  you  can  include  it  in  the  boxes  below  the  timeline.       43. Social  Icons     Include  links  to  share  your  email  or  articles  on  Twitter  or  Facebook.  Your   recipients  will  be  able  to  share  your  emails  with  their  network,  just   remember  to  include  an  opt-­‐in  form  link  in  your  email.       44. WordPress  Bloggers     You  can  easily  include  an  opt-­‐in  form  on  your  WordPress  blog  by   downloading  Plug-­‐ins  that  allow  you  to  quickly  and  easily  start  collecting   email  addresses  right  from  your  blog.       45. Use  Foursquare     Give  a  discount  each  time  a  customer  buys  something  from  you  and  shows   you  that  they  mentioned  your  business  on  foursquare  on  their  phone.  This   means  that  they’re  telling  everyone  in  their  network  that  they’ve  just  visited   you  and  talked  about  you.  Virtual  Word  of  Mouth  Advertising.  It’s  Good!      
  • 7. 46. Comment  on  Blogs  and  Forums     Offer  insightful  comments  on  blogs  or  forums  that  your  prospects  or   customers  are  likely  to  visit.  Include  a  link  to  your  site  where  your  opt-­‐in  is   front  and  center.       47. Email  your  Facebook  Followers     Each  month  send  an  email  through  Facebook  to  your  new  followers  and   friends  asking  them  to  join  your  list.       48. On  occasion  Tweet  your  new  followers  with  an  offer  to  join  your  list  in   exchange  for  something  valuable     49. Attend  conferences  in  your  field  and  network  with  a  message  of  service  that   helps  others.  Collect  business  cards  from  those  you  may  be  able  to   collaborate  with  and  then  send  a  personalized  message  including  an   invitation  to  check  out  your  website  /  blog  /  video  series  or  whatever  value   offer  you  can  exchange  and  ask  if  you  can  add  them  to  your  communication   list.       50. Just  Ask!     Be  authentic,  provide  value  and  sincerely  work  to  serve  others  with  your   product,  information  or  knowledge  and  simply  ask  people  that  you  interact   with  day  in  and  day  out  if  you  could  add  them  to  your  email  list.       There  you  have  it!  Lots  of  ideas  to  grow  your  list  so  you  can  communicate   and  connect  with  influence.  Remember  NOT  to  make  the  pitch  about  your   business  rather  draw  people  in  by  demonstrating  your  knowledge  and  letting   them  experience  and  decide  if  you  have  something  they  would  like  and  value.       Your  email  list  is  your  greatest  business  asset  so  be  sure  to  treat  each  and   every  contact  with  great  respect.       Wishing  you  great  relationship  marketing  success!           cindy@cindymaymarketing.com     www.cindymaymarketing.com