1. Case Study:
Bay Dermatology Data-Center and Citrix Migration to 2X RAS on Data-Tech Cloud Services
Bay Dermatology
Juan Rosa – IT Manager
115 Highland Avenue
Largo, FL 33770
www.baydermatology.com
jrosa@baydermatology.com
(727) 585-8591
About Bay Dermatology
Since 1988, Bay Dermatology and Cosmetic Surgery has offered central Florida patients the region’s
highest quality care for advanced treatment of all skin, hair and nail disorders. Our Board Certified
dermatologists specialize in diseases of the skin, skin cancer, psoriasis therapy, and ultraviolet light
therapy, as well as a variety of cosmetic procedures. All of our procedures are performed with the
utmost care and we take great pride in the personal, one-on-one attention we give to our patients.
With offices conveniently located in Port Richey, Tampa, Largo, Spring Hill, St. Petersburg, Palm Harbor
and Homosassa, Bay Dermatology and Cosmetic Surgery is the only practice of its kind serving all of
Pasco, Hillsborough, Pinellas, Hernando and Citrus Counties.
In 1998, Bay Dermatology and Cosmetic Surgery opened Bay Skin Care. Here, a professional team of
licensed aestheticians works in association with our physicians to promote skin health and offer a wide
variety of services and medical grade skin care products. Our aesthetician services are available for post-
operative care for cosmetic, laser and other surgical procedures.
Bay Dermatology & Cosmetic Surgery is also a teaching facility affiliated with NOVA Southeastern
College of Osteopathic Medicine. Routinely, medical students, interns and residents rotate through its
offices learning the most up to date and state-of-the-art diagnostic and treatment modalities in
dermatology.
In July of 2012 Bay Dermatology expanded with a Psoriasis & Vitiligo Center in the St. Pete Beach office.
This one-of-a-kind treatment center offers the latest laser treatments, biologics and topical/oral
medications. No longer do you have to hide from your skin disorders, we’re here to help.
The providers at Bay Dermatology and Cosmetic Surgery are happy to see you for a consultation to
discuss any questions or concerns you might have regarding dermatologic procedures.

2. IT Profile:
Bay Dermatology has over 150 users, 7 locations and 170 endpoints with 8 servers located in a Data-
Center managed by a local IT firm. The company’s interconnects between locations were simple VPN
over T1 or cable modem connections.
Challenge:
Juan Rosa, the IT Manager for Bay Dermatology, called Data-Tech because he was dealing with daily
performance and connectivity problems with his network and servers. The user experience was poor
and failing to improve. Prior to calling Data-Tech, Juan attempted remediation with his current provider,
but a cost-effective, high performance solution was not realized.
Diagnosis:
After meeting with Juan, Data-Tech was able to quickly diagnose the technology limitations at the root
of Bay Dermatology’s daily tech issues. Data-Tech determined that the server farm was way
underpowered; too many users and resources were combined on servers without the proper resources
assigned.
The infrastructure design for Bay Dermatology was fundamentally wrong, inefficient and allowed for
multiple single points of failure and compromised performance. This resulted in a subpar user
experience. The software platform was also outdated and failed to provide the flexibility needed for
high performance of a large scale operation. Bay Dermatology had multiple locations connected by old,
outdated and unreliable technology.
The management and monitoring tools provided by Juan Rosa’s IT service provider were also low
quality, outdated and failed to provide adequate information and support tools necessary for the large
scale operations at Bay Dermatology.
The final challenge was to provide a smooth and quick migration from Bay Dermatology’s current Data-
Center and IT provider to Data-Tech’s privately owned Data-Center and IaaS platform.
Solution Provided:
After meeting with Juan and identifying the issues his users were experiencing, Data-Tech understood
the solution needed to be fast, reliable and cost-effective. Juan gave Data-Tech a budget to work with
and parameters on what would provide an outstanding experience for his users.
The first challenge to address was that the current infrastructure was on outdated hardware; a root
cause of its limitations. Data-Tech needed to provide an infrastructure solution that was lightning fast
and reliable, but also within the budget provided by Juan. Leveraging our Infrastructure as a Service
Platform, Data-Tech was able to deliver a state of the art infrastructure built on Dell’s Blade Servers.
With a blazing fast 100% Solid State Drive subsystem, Hex Core Processors and 5 times the estimated
RAM requirement, this system would not only provide immediate response but would be scalable and
reliable for years to come.

3. Data-Tech’s Cloud Services Software Platform is built on Microsoft’s 2012 Operating System and
leverages the Hyper-V virtualization technology. This platform provides Bay Dermatology with the
performance, reliability, dynamic scalability and management tools required to deliver the performance
expectations of both Bay Dermatology users and doctors.
During the diagnostic phase, Data-Tech also determined that the connectivity between Bay
Dermatology’s offices and the Data-Center were not adequate. Data-Tech’s CyberCATS Team of
engineers explained to Juan that no matter how fast we made the infrastructure in our Data-Center, the
users would not have a great experience unless we could provide the offices with reliable high speed
connectivity. Data-Tech was able to leverage our partnership with Bright House Networks to provide Bay
Dermatology with tremendous discounts on an all Fiber Metro-Ethernet private network, integrated to
our Data-Center at a price that was within the budget.
Data-Tech utilizes the latest software platforms for monitoring, management and automated
maintenance of our infrastructure. Our Data-Center Support Team manages over ten thousand end
points and tens of thousands of users using Kaseya, PRTG and 2X RAS server for management and
deployment. By extension of being hosted in the Data-Tech Data-Center and being a part of our IaaS
Platform, Juan and Bay Dermatology receive access to these enterprise level management tools.
Data-Tech leverages 2X RAS Server for cloud services connectivity. On the old platform, Bay
Dermatology was provided Citrix for connectivity. The Citrix platform was expensive, cumbersome to
manage and outdated. Upgrading the Citrix platform would have pushed the project out of budget.
Using the 2X RAS Platform, Data-Tech was able to deliver a superior Cloud Connectivity Platform that is
easy to manage and provides more tools and scalability. This solution allowed for the full version
including the Web Platform, while still managing to come in under budget You can find out more about
the 2X RAS Platform at http://www.2x.com. Data-Tech is a Premier business partner of 2X Software and
is able to provide direct engineering support and premier pricing discounts.
Once the infrastructure was built and tested, Data-Tech designed a detailed and efficient migration plan.
The CyberCATS team at Data-Tech is very experienced in Data-Center migrations for clients, whether
moving from Premise to the Cloud or from one Data-Center to another. There was a high degree of
confidence in migrating Bay Dermatology’s 150 users and 7 locations to our Data-Center and the new,
state-of-the-art-infrastructure.
The migration was scheduled for Friday at 5pm and needed to be completed by the following Monday at
8am when Bay Dermatology opened it’s doors to patients. It was a tremendous success. On Monday at
8am, Bay Dermatology was up and running on the new platform provided by Data-Tech. Printer and
user login challenges were expected and remedied, and overall, Bay Dermatology was fully operational,
with very few end user issues.
Other Technologies:

4. Data-Tech uses other technologies to provide enterprise level services to our clients.
Kaseya IT Security, Management and Automation
Deliver the highest quality management and security services with Kaseya’s extremely scalable, secure
and reliable IT management cloud solutions – offering rapid time-to-market and reduced Total Cost of
Ownership (TCO). See more at: http://www.kaseya.com
StorageCraft Business Continuity Software
Failure is not an option. Recover from any IT disaster StorageCraft Recover-Ability provides rapid system
and data recovery for physical and virtual Windows machines every time - See more at:
http://www.storagecraft.com
PRTG Network Monitoring
Knowing When Things Break Is Good. Knowing Before They Break Is Even Better.
PRTG Network Monitor includes more than 200 sensor types for all common network services, including
HTTP, SMTP/POP3 (email), FTP, etc. But what is a sensor? One sensor within PRTG is one particular,
individual monitoring entity. It monitors e.g. one network service, one URL, or one port of a switch.
With PRTG Data-Tech can alert you to outages before your users even notice them, including via email,
SMS, or pager. Even better, after you use PRTG to track request times and uptime for a few months, you
can optimize your network such that the pager never rings again. PRTG can print reports showing how
good a job you are doing. (Tell your boss that your 100% uptime last quarter deserves a raise. We'll even
print you the report to do it with.) See more at: http://www.paessler.com/prtg
CyberCATS Division – Computer and Advanced Technical Services
Cyber-Cats, a specialized division of Data-Tech, is an elite team of technical innovators focused on
enhancing existing *cyber resources to advance business intelligence, operations and objectives.
Merging multiple aspects of technology with people into an integrated solution for business by
combining hardware, software, people and automation. Cyber-Cats create a symbiotic relationship
between business, people and advanced technology. See more at:
https://www.datatechitp.com/computer-advanced-technical-services/
About Data-Tech Cloud Services
Since 1996, Data-Tech has been providing complete IT computer services
in Tampa, Fla. as well as nationally and globally. Our clients represent a
diverse cross-section of industries and rely on Data-Tech for a wide

5. variety of computer and technology services. We believe in providing every client, big or small, with
reliable IT support and services. Data-Tech has become a leading Managed IT Services company in the
Tampa Bay and surrounding areas.
Data-Tech’s private cloud computing packages combine the flexibility and cost-savings of cloud
computing with the security and high availability hosting needed to meet today’s stringent compliance
standards. Choose from an affordable, dedicated private cloud package to a fully replicated private
cloud, ideal for full disaster recovery in under an hour. Whatever your company’s needs, Data-Tech can
work with you to customize your private cloud.
Data-Tech’s Private Cloud services are a Cloud computing solution built on fully dedicated (not shared or
multi-tenant) infrastructure powered out of our state-of-the-art data center. The private version of
Data-Tech’s Cloud is the ideal solution for businesses that have heavy regulatory compliance
requirements in place. With Private Cloud, you can take advantage of the benefits of virtualization, like
improved utilization and performance, but in a more secure, dedicated environment that still meets
your compliance requirements.
The Private Cloud computing option is based on Hyper V; this platform allows one or more physical
servers to be partitioned into multiple self-contained virtual machines, each with its own operating
system and its own set of applications to meet your needs.
Data-Tech offers a variety of Cloud-based email, productivity, and data backup solutions to the Tampa
Bay area that are tailored specifically for your business’ needs. Not only can we help with the selection
and implementation of Cloud Services, but we also provide 24-hour support for all your Cloud-based
software applications.
Why Choose Data-Tech?
Every opportunity lost to failing technology prevents your business from successfully moving forward.
Don’t risk the success of your company- leave it to the IT professionals at Data-Tech. It is important in

6. today’s age to have a qualified IT partner with dedicated resources, experience and a pro-active
approach.
Partnering with Data-Tech allows you to reduce your IT operating costs and delivery risks, while
improving IT service levels and performance. At the same time, our flexible approach and expertise
allows you to increase your IT capabilities when you need to, with scalable, proven, ‘world class’
services.
We want to become your technology partner not just provider. As such we will spend a great deal of
time getting to know you and your business. This is how we can transform your company from a “basic
technology user” into a company that uses “technology to grow your business”. It is our ultimate goal to
grow with our partners and achieve a mutually beneficial relationship through technology.