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Saturday Intensive
The Online vs. Offline Life
 Etiquette, Exposure, Privacy, Barriers
       Saturday, October 3rd, Room 105
Planning the Day
Caleb Bushner’s Google Profile message:

“I wake up every morning determined both to
change the world and have one hell of a good time.
Sometimes this makes planning the day a little
                                                      Caleb
difficult.”                                           Bushner
– EB White
October Intensive: Saturday
 Opening Circle
 Who Are We?
 Online Pet Peeves
 Alignment with Other Classes
                                Agenda
 Review of Weeks 1 & 2
 The Online vs Offline Life
    Team Performance Model
    Time Place Model
    Four Kinds of Privacy
 Questioning the Online Life
 About Sunday
Briefly tell us:
                   Why are you motivated
Opening Circle     to increase your roles &
                   participation online?
Who are we?
              There are 27 students:
Who are we?    21 are Hybrid MBA
               students
               5 Auditing 1 Staff
               12 are 3 Year students
               13 are men, 14 are
               women
               13 are in Seattle Area, 4
               are Portland Area, 9
               elsewhere
               All but 2 are Pacific Time
               Zone
Career Interests
               Unlike last year, many of
Who are we?    you don’t know which
               sector you will be
               working in. Last year 1/2
               were entrepreneurs.
               5 listed “Food/Ag” as an
               industry concentration as
               opposed to 6 last year
               listing “Sustainable
               Community Economic
               Development”
Do you actively read blogs?         Do you publish, maintain or update a blog?


No                                  Yes
12                                  7
50%                                 29%

Yes                                 No
11                                  16
46%                                 67%


Do you actively comment on blogs?   Is your blog sustainability or green focused?


Yes                                 Yes
2                                   3
8%                                  13%

                                    No
No                                  5
20                                  21%
83%
Do you read blogs using an RSS news reader?


Yes
7
29%


No
15
63%
Do you actively watch user-generated video (YouTube, et al)?


Yes
17
71%


No
5
21%


Have you ever uploaded a video?

No
17
71%


Yes
6
25%
If yes, do you consider your social
Do you actively visit social networking   networking profile up-to-date?
sites?
                                          Yes
                                          15
Yes                                       63%
19
79%                                       No
                                          7
                                          29%
No
4                                         Do you actively update your status on a
17%                                       website (such as Facebook, Twitter, or
                                          FriendFeed)?

                                          Yes
                                          13
                                          54%

                                          No
                                          10
                                          42%
How often do you visit?




                          How often do you update your status?
Do you actively search using any social bookmarking sites?

Yes
6
25%

No
17
71%


Do you actively tag websites using any social bookmarking sites?

Yes
8
33%

No
15
63%
Do you you actively use any online photo websites (Flickr, Picassa, et al)?


Yes
9
38%


No
14
58%
Do you actively watch broadcast TV (Hulu, iTunes, etc.) or movies
(TiVo Amazon Downloading, Netflix Streaming, et al) over the internet?


Yes
18
75%


No
5
21%


If yes, what are your favorite sources of online entertainment?

Hulu (x7), Netflix(x7), iTunes (x2) Veetle.com(x2), CollegeHumor, Wimp.com,
Amazon, Atdhe.net, Justin.tv

Outside of BGI school activities and video streaming, about how many
minutes a day do you spend online? 165 minutes average, 120 median

During the BGI school year, how many minutes a day do you spend
online for BGI related activities? 140 minutes average, 120m median
What is your preferred method of communication?
In your online life, do you consider yourself mostly a:
The Bargain
“Hey Social Media, I know we spend a lot of time
together, but you don't really know me... I'm not
really holding up my end of the bargain. I hang out
with you all the time and I've finally realized that it's
been all take, take, take on my end. Sure, I'll post
every once in a while, but usually it's coming from a       Alex
bit of ego or narcissism on my part. I'm not really        Salkin
engaging in the conversation... So I'm willing to
change if you give me a chance. I'll learn how to
give back as well as I can. I'll learn the best way to
help you grow and evolve during the time we're
together.”
Assumptions
Assumptions
  There are a number of you with
  PCs
     You should collectively choose
     video editor software to ease
     support
  About a third of the group have
  significantly more social web
  experience
     In first weeks they can help
     mentor those with less
     experience
Mentoring
How can we be more effective with
mentoring?
Some Quick Questions	

 How well do you know each other?
   How many people have been in a
   team with someone else here?
   How many people are taking
   Marketing?
   How many people are taking
   Creativity & Right Livelihood?
   How many wish to get 1 or 2 of their
   6 Industry Concentration projects
   done in this class?
Alignment with
Other Courses
Alignment with Other Courses
 This course is also a synthesis course
 You will be using all you have learned so
 far at BGI
 And everything you are learning now
 That is why I am participating in your
 other classes:
    So that I can share in the Shared
    Language you are learning elsewhere
    Integrate those thoughts and ideas
    when appropriate for this course
    Leverage the time that you are
    spending in other courses
Alignment with Other Courses
 Opening Circle
   The Economy of Circle
      180 min. = 50 sec/voice
      How do you effectively convey who
      you are and your purpose?
 Creativity & Right Livelihood
   The Design Process
 Leadership Personal Development
   Storytelling your life
 Marketing
   Ethics
Alignment with Other Courses
 The Story Factor (Murphy)
  Who I Am Stories
  Why I Am Here Stories
  My Vision Story
  Teaching Stories
  Values in Action Stories
  "I Know what you are
  Thinking" Stories
Common litmus tests

 Golden Rule
 Panel of Peers
 Mom
Alignment with Other Courses
 Enlightened Marketing Ethics (Murphy)
   Non-malfeasance
     knowingly do no harm
   Non-deception
     do not misrepresent or deceive
   Protect the vulnerable
     not just children or elderly
   Distributive justice
     systems with consequences that
     create fair trade
   Stewardship
     social duties to the common good
Scan
Review of
Weeks 1 & 2
              Focus



              Act
Review of Weeks 1 & 2
Shared Language & Shared Artifacts
Remember the conversation
Shared Language   yesterday in on “The Modern
& Artifacts       Marketing Process”?
                  There was some discussion
                  about lack of iteration in the
                  model.
                  That is a classic example how a
                  Shared Language is created.
                  If we had created a new model,
                  that would be a Shared
                  Artifact, which would have
                  been powerful.
                  In our course, we need to
                  create these Shared Artifacts.
Review of Weeks 1 & 2
Shared Language & Shared Artifacts
  What are some of the other Shared
  Language that we have created? Any
  Artifacts?
Review of Weeks 1 & 2
Shared Language & Shared Artifacts
  What are some of the other Shared
  Language that we have created? Any
  Artifacts?
Social Bookmarking
What have we tagged?
          There are 22 students:
Tagging     263 new bookmarks in our
            class network, 972 keywords
            Average 12 new bookmarks
            per student, led by Christina
            Hulet with 33 bookmarks
            and 238 unique keywords
            I have 2121 bookmarks, and
            3461 unique tags — I
            started May 2004
What are we tagging?
Common Issues
                    Some use of commas
Tagging Problems    Some use of other punctuation,
                    e.g.
                       ski_sites, ski_tuning, ski_services
                       digital-storytelling, digital.storytelling,
                       digital_storytelling;
                          better to use separate
                          words or combine
                     Be careful with plurals and
                     possessives, e.g. hfc’s
                       Better singular if any question
                     May want add ‘bgimgt561’ tag
                     for marketing class related items
http://www.delicious.com/network/christophera/
Delicious                          bundle:bgimgt566sx-2010
Review of Weeks 1 & 2
Shared Language & Shared Artifacts
  What are some of the other Shared
  Language that we have created? Any
  Artifacts?
  Social Bookmarking
  Google Reader
The Firehose
“In the morning, I got it. No mistake we are getting firehosed
with information.
Brilliant. Drown them in an impossible number of readings
and things that will ‘encourage’ the students to convert to
Google Reader sooner rather than later. (Duh!). I am
convinced...                                                           Carol
                                                                   Schreitmueller
...I need more information than I am getting, and I need to be
able to find and the retrieve it. Then read and assimilate it.
Got the point. I need more info, not less, to do what I do in
the business world.
Filter or Die! I need this course, these tools, this experience.
Tomorrow is another day. Looking forward to it!”
The BGI
Social Web
How do I manage all that the Social
Web has to offer? I’m overwhelmed
now!
Learn to how to more effectively
filter information
Learn to “aggregate” by using RSS!
Learn skills of:
      Scan        Focus       Act
Optimize your Browsing
    by Aggregating
Scan
The BGI
Social Web   First decide how long you
             have to read.

             I suggest be prepared to
             spend 1 hour the first
             time you do this.

             Plan about 1/5th of your
             time to scan.

             So for one hour spend 10
             minutes.
Focus
The BGI
Social Web   Scan first, then read.

             Don’t read anything that
             you don’t think is
             interesting.
Don’t read them all — Scan!
The BGI      Dig Deeper

Social Web   Use Google BlogSearch to
             find blogs and news
             feeds about subjects you
             care about.
             Add them to Google
             Reader, tag them
             appropriately for their
             topics, (i.e. “colleague” “read-
             daily”, “close-first-degree”,
             “innovation”, etc.)
Act
The BGI      Like & Share your favorite
Social Web   Google Reader posts with
             others!

             Follow your colleagues
             Google Reader lists.

             Browse your colleagues
             Google Reader items, and
             Like & Share them
             yourself.

             Join the conversation!
Multitasking?
“For example, despite the evidence that multi-
tasking is an unproductive practice, I see job-post
after job-post requiring excellent multi-tasking
skills. This is strange, why would an employer
require skills that are proven to be unproductive?”
                                                         Bria
                                                      Schlottman
Flow is the mental state of operation
in which a person in an activity is fully
   immersed in a feeling of energized
 focus, full involvement, and success in
      the process of the activity.

         “doing without doing”
          “action of inaction”
             “in the zone”
               “present”
            “in the groove”
            “being at one”
                 “flow”
vs.




Caffeine         Nicotene
Review of Weeks 1 & 2
Shared Language & Shared Artifacts
  What are some of the other Shared
  Language that we have created? Any
  Artifacts?
Social Bookmarking
Google Reader
Personal Learning Journals
Risk & Authenticity
“Christopher's words captured one of the central
tensions in my life, one I have known for years but
never realized. That is, I live with two competing
commitments. The first is a genuine desire to live big,
to have a voice and to be impactful in the world. The
                                                         Christina
second is a protective instinct, a fear of public
                                                         Stewart
embarrassment and a shying away from spotlights that
                                                          Hulet
invite criticism...
His question brought that home: How much am I
willing to expose myself to bring change in the world?
Though I'm not sure what my answer is, it lies
somewhere within authenticity. My authenticity. ”
Ego vs. True Self
“So there are of course, two sides to this coin, though
I think I could safely say that in both cases, the social
web provides a way for people to present their egos
online, while keeping their true selves hidden in the
offline world. Is this something that we can call good
or bad? Is it another example of a simple, neutral, tool      Caleb
which can be used for good or bad? Are there people         Summers
out there who genuinely and authentically represent
themselves?”
Trust
“Today we must be proficient with a multitude of
social web tools to even just begin skimming the
surface of interactions. The possibilities are endless.

Yet the foundation remains the same: trust at the
core; integrity, dependability and reciprocity close      Darren
behind. Even if we never come face to face with           Guyaz
someone within our network, trust must be present.”
Lush
“How do I move forward with wisdom when the
whole field is the embodiment of reckless youth?
...
Yet, there is some natural bio-mimicry happening as
the web content of social media bursts forth like the
morning glories in my back yard - carpeting the             Jodie
landscape, making it lush and vibrant and totally out of   Emmett
control. I can appreciate the process of letting things
develop and naming the patterns latter. The mega view
of it seems enticing, wild and leaves me wishing I could
watch it in time lapse.”
Under Water /
Overwhelmed
“I know my learning curve is exponential right now
and I think it will get easier but I could use some one-
on-one time with someone to smooth out the kinks. I
don’t want to take valuable time away from folks that
are taking this for credit though. Ideas? My first
inclination is to find someone in class to help me. I          Lisa
recall you sent a list of experienced folk around. I will   Berntsen
have to go find that list.”
Authority
“(Some people) argue that no "real" social change can
come about with the aid of the social-web because
everyone gets a voice and that drowns out the
nuances of discussion.
...
So, if you are a nay-sayer and skeptic of the quality of     Nina
information and dialogue that is on the internet, will     Carduner
you throw your hands up in the air and unplug? To do
so would be forfeiting your chance at participating in
the story. So, why not take up your pen...er keyboard
and join the conversation.”
Discussion of
Readings
“The Knowledge is in the
Room”
What were your takeaways
            from Optional Readings?
Takeaways
The  Presenta7on  “Back  Channel”

                    Benefits?    Audience  can:                          Back  Channel  =  audience  twiIer  
-­‐-­‐focus    -­‐-­‐get  more  content      -­‐-­‐par7cipate           chiIer  chaIer  during  a  presenta7on
-­‐-­‐get  ques7ons  answered      -­‐-­‐innovate  
-­‐-­‐do  something  else            -­‐-­‐connect              
-­‐-­‐be  present  w/o  being  present

              What  about  the  Speaker?  
-­‐-­‐typing  =  provoking      
-­‐-­‐immediate  feedback    
-­‐-­‐they  won’t  fall  asleep
-­‐-­‐colleagues  can  answer  ?s  for  you

                      Manage  and  Moderate  the  Back  Channel  –  Be  Adap*ve
             1.    Audience  Ombudsman      2.    TwiIer  Breaks        3.    Display  Feed  
                                                                                    Photo  credit  :  Pete  Lambert  in  How  to  Present  While  People  are  
                                                                                    Twi7ering    by  Guest  Post  on  February  23,  2009
+
    the Del.icio.us Lesson
    http://bokardo.com/archives/the-delicious-lesson/



    !! May    2, 2006 – has anything changed since? (of course)

    !! Personal Value    comes before Network Value
      !!   The individual user must be invested the content before
           providing benefit to the distributed group of users

    !! Tagging    is a tool – not a panacea
      !!   Will not (can not) make up for sloppy design/bad interface

    !! Tagging    > Categories
      !!   Tagging is not “stuck” – but it should not be the primary purpose
           of creating and consuming online content




                                                                        paul.taylor.hess
                                                                                           60
My  children,  I’ve  
    Jesus’                                                             returned  to  save  
                                                                             you!
 Triumphant  
Return  to  Earth
 (in  an  era  of  backchanneling…)

                                                                                                       Seen  David  Blaine  do  
                                                                                                      that  b4.  Not  impressed



   OMG!  It’s  
                                  Do  u  think  this  means  
    MG!                                                         Yup.  Jane  was          I  shoulda  went  to  
                                      my  hair  appt  is  
                                         cancelled?               Buddhist.              church  last  week.  
                                                                                                FML!
Understanding  the  Facebook
                Terms  of  Service
• FB  “freakout”  over  TOS
• Signing  up  for  an  account  grants  FB  
  rights  over  your  “property”
• Lack  of  clarity  in  TOS  =  problems  later
• “If  you  can’t  get  out,  maybe  you  
  shouldn’t  get  in  in  the  first  place.”
         Rocketboom  “Understanding  the  Facebook  Terms  of  Service”  2009-­‐02-­‐19



Image:  hIp://www.realbollywood.com/news/up_images/mark-­‐zuckerberg870.jpg
Yesterday’s


         Information
User-Centric Identity:
                         Use of Zero Knowledge Proofs

Shifting user identity
   from the company to
   the user, zero
   knowledge proofs
   are:
• Completeness
• Soundness
• Zero-knowledge*


*en.wikipedia.org/wiki/Zero-knowledge_proof
 Kim Powe
RUDE?

 AWKWARD?
What is Whuffie?

Whuffie is:
The currency of social capital!

The five principles of whuffie are:

1. Stop talking & start listening.
2. Become a part of the community
you serve.
3. Create amazing customer
experiences.
4. Embrace the chaos.
5. Find your higher purpose.
I  wonder  where  
    Big  Bird  is?
The Online vs
Offline Life
“The lines are blurring”
Some More Shared Language
 Team Performance Model
   Orientation, Trust Building, Goal
   Clarification, Commitment,
   Implementation, High Performance,
   Renewal
 Time Place Model
   Same-Time/Same-Place, Same-Time/
   Different-Place, Different-Time/
   Different Place, Different-Time/Same
   Place
Some More Shared Language
 Four Kinds of Privacy
   Defensive, Human-Rights, Personal,
   Contextual
Drexler/Sibbet
       1.                                                                  TM                       7.
  Orientation
     WHY
                              Team Performance                                                   Renewal
                                                                                                  WHY
  am I here?

                       2.
                                          model                                         6.
                                                                                                continue?


                     Trust
                                                                                      Hig h
                   Building
                                                                                  Performance
                     WHO
                                                                                     WOW!
                   are you?
                                     3.
                                                                      5.
                                  Goal
                               Clari cation                     Implementation
                                   WHAT                         WHO does WHAT,
                              are we doing??                     WHEN, WHERE?


                                                     4.
                                               Commitment
                                                    HOW
                                               will we do it?




                CREATING                                                        S USTAINING


Drexler/Sibbet
                                                         http://www.grove.com/site/ourwk_gm_tp.html
Team Performance Model
Orientation

 WHY
   When team are forming, everyone
   wonders WHY they are there, what
   their potential is and whether others        1.
   will accept them. People need some      Orientation
   kind of answer to continue.
                                              WHY
                                           am I here?
Trust Building

 WHO
   Next, people want to know WHO
   they will work with – their              2.
   expectations, agendas and              Trust
   competencies. Sharing builds trust
   and a free exchange among team       Building
   members.                               WHO
                                        are you?
Goal Clarification

 WHAT
   The more concrete work of the
   team begins with clarity about team           3.
   goals, basic assumptions and vision.        Goal
   Terms and definitions come to the
   fore. WHAT are the priorities?          Clari cation
                                               WHAT
                                          are we doing??
Commitment

 HOW
  At some point discussions need to
  end and decisions must be made
                                                 4.
  about HOW resources, time, staff –       Commitment
  all the bottom line constraints – will
  be managed. Agreed roles are key.             HOW
                                           will we do it?
Implementation	


 WHAT, WHEN, WHERE
   Teams turn the corner when they
   begin to sequence work and settle          5.
   on WHO does WHAT, WHEN,
   and WHERE in action. Timing and     Imp lementation
   scheduling dominate this stage.     WHO does WHAT,
                                        WHEN, WHERE?
High Performance	


 WOW!
   When methods are mastered, a team
   can begin to change its goals and
   flexibly respond to the environment.        6.
   The team say can say WOW! and            Hig h
   surpass expectations.
                                         Performance
                                           WOW!
Renewal

 WHY
  Teams are dynamic. People get tired;
  members change. People wonder
  WHY continue? It's time to harvest         7.
  learning and prepare for a new cycle   Renewal
  of action.
                                           WHY
                                         continue?
Orientation » Trust Building

 What keeps someone from moving
 forward?
   Disorientation                         1.
                                     Orientation
   Uncertainty                          WHY
   Fear                              am I here?

 What is required to move to Trust                     2.
                                                     Trust
 Building?                                          Building
   Purpose                                           WHO
                                                   are you?
   Team Identity
   Membership
Trust Building » Goal Clarification

 What keeps someone from moving
 forward?
                                        2.
   Caution                            Trust
   Mistrust                         Building
                                      WHO
   Facade                           are you?
 What is required to move to Goal                   3.
                                                  Goal
 Clarification?                                 Clari cation
                                                   WHAT
   Mutual Regard                               are we doing??
   Forthrightness
   Reliability
Goal Clarification » Commitment

 What keeps someone from moving
 forward?                               3.
                                      Goal
   Dependence                     Clari cation
   Resistance                         WHAT
                                  are we doing??
 What is required to move to
 Commitment?                                             4.
                                                   Commitment
   Assigned roles                                       HOW
   Allocated resources                             will we do it?
   Decisions made
Commitment » Implementation

 What keeps someone from moving
 forward?
                                                          5.
   Conflict/confusion                               Imp lementation
   Nonalignment                                    WHO does WHAT,
                                                    WHEN, WHERE?
   Missed deadlines
                                        4.
 What is required to move to      Commitment
 Implementation?                       HOW
   Clear process                  will we do it?

   Alignment
   Disciplined execution
Implementation » High Performance

 What keeps someone from moving
 forward?
   Overload                                                 6.
                                                          Hig h
   Disharmony                                         Performance
                                                         WOW!
 What is required to move to High
 Performance?                              5.

   Spontaneous interaction          Imp lementation
                                    WHO does WHAT,
   Synergy                           WHEN, WHERE?

   Surpassing results
High Performance » Renewal

 What keeps someone from moving
 forward?
   Boredom                                          7.
                                                Renewal
   Burnout                                        WHY
 What is required to move to                    continue?

 Renewal?
                                       6.
   Recognition & celebration         Hig h
                                  Performance
   Change Mastery                   WOW!
   Staying power
Drexler/Sibbet                                         Resolved


                                                     Team Performance
                        Resolved                                                                                       TM              Recognition &
                         P urpose                                                                                                       celebration
         1.                                                                                                                            C hange mastery         7.
                         T eam Identit y


                                                                         model
    Orientation          Membershi p                                                                                                   S taying power       Renewal
                                                                                                                  Resolved
       WHY                                                                                                         S pontaneous interaction
                                                                                                                                                             WHY
    am I here?                                      Resolved                                                       S ynergy                                continue?
                                                     Mutual regard                                                 S urpassing results
                                                     Forthrightness
                                   2.
                                                     Reliability                                                                      6.                          Unresolved
  Unresolved                     Trust                                Resolved                      Resolved
   Disorientation                                                                                                                    Hig h                         B oredom
                               Building                                E xplicit assumptions         Clear processes                                               B urnout
   Uncertainty                                                         Clear, integrated             Alignment                   Performance
   F ear                         WHO                                    goals                        Discipl ined                   WOW!
               Unreso lved
                               are you?                                S hared vision                 execution
                                                                                                                                                    Unresolved
                C aution                                      3.                                                                                     Overload
                Mis trus t                                                                                       5.
                                                            Goal                                                                                     Disharmony
                F acade                                                         Resolv ed               Implementation
                                                        Clari cation             Assigned roles
                                    Unreso lved                                                         WHO does WHAT,
                                     Apathy                 WHAT                 Allocated
                                     S kepticism       are we doing??             resources             WHEN, WHE R E?       Unresolved
                                     Irrelevant                                  Decisio ns ma de                             C on ict/confus ion
                                      competition                                                                             Nonalignment
                                                            Unreso lved               4.                                      Missed dealines
                                                             Dependence         Commitment
                                                             Resistance
                                                                                     HOW
                                                                                will we do it?




                       CREATING                                                                                           S USTAINING



Drexler/Sibbet
                                                                                          http://www.grove.com/site/ourwk_gm_tp.html
Team Performance Model
Same Time     Different Time



                         Same
                                 Same Place    Different Place

                   Place
          Different
                                 Same Time Different Place
                                Different Place Different Time


                                    Same       Different
                                           Time


Time Place Model
Graffiti,



                         Same
                                Face-to-Face
                                               Posting Board
                                  Intensive

                   Place
          Different
                                Elluminate,      Moodle,
                                 Chat, IM         Email


                                   Same       Different
                                          Time


Time Place Model
Drexler/Sibbet
       1.                                                                                                        TM                                 7.
  Orientation                                       Team Performance                                                                             Renewal
                                                                                                                                                  WHY




                                                                                                                                                                   e
     WHY

                                                                           model




                                                                                                                                                                 ac
                                                                                                                                                continue?




                                                                                                                                                              Pl
  am I here?




                                                                                                                                                             e
                                                                                                                                                              m
                                                                                                                                                            Sa
                                         2.




                                                                                                                                                         e
                                                                                                                                 6.




                                                                                                                                                       im
                                       Trust




                                                                                                                                                     eT
                                                                                                                               Hig h
                                     Building




                                                                                                                                                    m
                                                                                                                           Performance




                                                                                                                                                  Sa
                                       WHO
                                                                                                                              WOW!
                                     are you?
 Sa
   m                                                            3.
       eT                                                                                                   5.




                                                                                                                                            e
                                                             Goal




                                                                                                                                        lac
         im                                                                                           Implementation




                                                                                                                                      tP
            e                                             Clari cation
                Sa




                                                                                                                                       en
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Team Performance &                                                                  http://www.educ.msu.edu/epfp/photos/mvu/website/
Time Place Model                                                                                         images/team_performance.gif
Stages of Team Development:
               Forming, Storming, Norming, Performing*
 performance




                                                                           time

               Same Time Same Place                               Different Time Different Place

                                      Same Time Different Place

* Bruce Tuckman, 1965
Hackman’s Conditions for Team Effectiveness
 Supportive Organizational Context


                                                                            Te
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                                   ng
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              team size clear        Dir                                to client
                                         ec
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               feedback challenging      tio
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                                             n                         •team grows in capability
   a




        meaningful work consequential
En




                                                                       •individual members
                                                                       learn
                 responsibility
                 accountability

                 Real Team


                                                 J. Richard Hackman, Leading Teams: Setting the stage
             Expert Coaching                      for Great performances. Harvard Business School Press, 2002
Hackman’s Conditions for Team Effectiveness
     Supportive Organizational Context

                    2.
                  Trust
                Building                                                              Te
                  WHO                          Same Time Different Place                 a   m
                                                                                                 Eff


                                      Co
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                                               Dir
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                                                                                                                        continue?
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                                                                                  •individual members
                                                                      5.          learn            Same Time Same Place
                                                               Imp lementation
                           responsibility
                                                               WHO does WHAT,                  6.
                           accountability                       WHEN, WHERE?                 Hig h
                                                                                          Performance

             3.
                           Real Team                                                        WOW!

           Goal
       Clari cation
           WHAT                                                                     Different Time Different Place
      are we doing??
                                                           J. Richard Hackman, Leading Teams: Setting the stage
                       Expert Coaching                      for Great performances. Harvard Business School Press, 2002

   Same Time Same Place
Four Kinds of
Privacy
Split Personality
“In setting up accounts for this class I continually
run into the problem. Genius Idea Lady is the
public persona I want to brand...

                                                         Alma
How do I keep my personalities split ... yet
                                                       Lorraine
together?”
                                                         Bone
                                                       Constable
Facebook
“So this leaves me with the question, do I create
another Facebook account that is my "real"
account, like one does with email, or do I just use it
for mundane updates, communicating very little and
rely on the old school social networking channels
to communicate my real news and feelings?”               Kimberly
                                                           Powe
Paradox
“I consider myself to be an open and sharing
person. I tend to tell anybody, anything about my
life, often sharing information that nobody else
really wants to know.Yet online I am exactly the
opposite. I don't want to share anything with
anybody. I keep all of my networks and blogs          Gabriel
private and would never think to make them public.   Fertman


What is the difference between the two that makes
me fell so insecure about my on-line life?”
Four Kinds of Privacy
 Defensive Privacy
   “2007:
     The number of US adult victims of
     identity fraud 8.4 million in 2007.
     Total one year fraud amount $49.3
     billion in 2007.
     The mean fraud amount per fraud
     victim $5,720 in 2007.
     The mean resolution time 25 hours
     per victim in 2007”
      – Privacy Law Center
Four Kinds of Privacy
 Human-Rights Privacy
   “These registration systems and the related
   identity cards played an important role in
   the apprehension of Dutch Jews and
   Gypsies prior to their eventual deportation
   to the death camps. Dutch Jews had the
   highest death rate (73 percent) of Jews
   residing in any occupied western European
   country--far higher than the death rate
   among the Jewish population of Belgium
   (40 percent) and France (25 percent), for
   example.”
   – “Dark Side of Numbers” Seltzer & Anderson
Four Kinds of Privacy
 Personal Privacy
    “They:The makers of the Constitution:
    conferred, as against the government, the
    right to be let alone – the most
    comprehensive of rights and the right most
    valued by civilized men."
    – Supreme Court Justice Louis D. Brandeis (1928)

    “I am a technological activist. I have a political
    agenda. I am in favor of basic human rights: to
    free speech, to use any information and
    technology, to purchase and use recreational
    drugs, to enjoy and purchase so-called 'vices',
    to be free of intruders, and to privacy.”
    – Bram Cohen, creator of BitTorrent (1999)
Four Kinds of Privacy
 Contextual Privacy
   “Ickiness is the guttural reaction that
   makes you cringe, scrunch your nose or
   gasp ‘ick’ simply because there’s
   something slightly off, something
   disconcerting, something not socially
   right about an interaction.”
   – danah boyd (2004)
Questioning
the Online Life
It it serving me?
“I am wondering... is the time I spend online with my
virtual networks serving me at this time? Would I be
happier and healthier spending those precious life
moments outside in the sunshine or writing a personal
letter to someone special? If I were to de-activate my
online life: Would I lose friendships and connections or     Julie
would I gain friendships and connections?”                 Roulette
Creators & Change Agents
 You are all Creators
   “Publication is a self-invasion of
   privacy.” – Marshal McLuhan
 You all all Change Agents
   “In exchange for power, influence,
   command and a place in history, a
   president gives up the bulk of his
   privacy.” – Roger Mudd
 What are you willing to risk to affect
 change?
Write down:
                One reason why you are
Take a Panel    motivated to express
                yourself online
                One thing that blocks you
                needlessly from fully
                participating online
                What is your worst case
                scenario?
Round 1 of The Braid:
Round 1 of    Share with your table
Braid         what you feel open to talk
              about from your list
              And come up with a list
              of common issues
              The scribe should create
              a Shared Artifact
              10 minutes (1 minute per
              person, 5 minutes talk)
Now go to your Round 2
Round 2 of   Braid table:
Braid         Report out the common
              issues from previous
              Braid, each participant
              should share top issues
              from their table.
              Consider the following
              quotes:
“Publication is a self-invasion
Round 2 of   of privacy.”
Braid        – Marshall McLuhan

             “In exchange for power,
             influence, command and a
             place in history, a president
             gives up the bulk of his
             privacy.”
             – Roger Mudd

             “You already have zero
             privacy – get over it”
             – Scott McNeally

             “I restore myself alone. A
             career is born in public —
             talent in privacy.”
             – Marilyn Monroe
Scribes from Round 2
                   should report out to all
Braid Report Out   class.

                   Final discussion of issues
About Sunday
Sunday 9:15
 Topics:
   Personal Brand
      Think about the strengths and
      passions you learned from CRL,
      LPD & Marketing
   Kickoff: BGI Guides
      Think about what topic you wish to
      have as your “beat” as a BGI Guide.
      You have a two-month commitment
      to topic
      Same as Marketing topic? Industry
      Concentration?
Questions?
   Feedback?
Christopher.Allen@BGI.edu

Next session is Sunday 9:15

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I do not actually have access to course readings or assignments. I'm an AI assistant created by Anthropic to be helpful, harmless, and honest

  • 1. Saturday Intensive The Online vs. Offline Life Etiquette, Exposure, Privacy, Barriers Saturday, October 3rd, Room 105
  • 2. Planning the Day Caleb Bushner’s Google Profile message: “I wake up every morning determined both to change the world and have one hell of a good time. Sometimes this makes planning the day a little Caleb difficult.” Bushner – EB White
  • 3. October Intensive: Saturday Opening Circle Who Are We? Online Pet Peeves Alignment with Other Classes Agenda Review of Weeks 1 & 2 The Online vs Offline Life Team Performance Model Time Place Model Four Kinds of Privacy Questioning the Online Life About Sunday
  • 4. Briefly tell us: Why are you motivated Opening Circle to increase your roles & participation online?
  • 5. Who are we? There are 27 students: Who are we? 21 are Hybrid MBA students 5 Auditing 1 Staff 12 are 3 Year students 13 are men, 14 are women 13 are in Seattle Area, 4 are Portland Area, 9 elsewhere All but 2 are Pacific Time Zone
  • 6. Career Interests Unlike last year, many of Who are we? you don’t know which sector you will be working in. Last year 1/2 were entrepreneurs. 5 listed “Food/Ag” as an industry concentration as opposed to 6 last year listing “Sustainable Community Economic Development”
  • 7. Do you actively read blogs? Do you publish, maintain or update a blog? No Yes 12 7 50% 29% Yes No 11 16 46% 67% Do you actively comment on blogs? Is your blog sustainability or green focused? Yes Yes 2 3 8% 13% No No 5 20 21% 83%
  • 8. Do you read blogs using an RSS news reader? Yes 7 29% No 15 63%
  • 9. Do you actively watch user-generated video (YouTube, et al)? Yes 17 71% No 5 21% Have you ever uploaded a video? No 17 71% Yes 6 25%
  • 10. If yes, do you consider your social Do you actively visit social networking networking profile up-to-date? sites? Yes 15 Yes 63% 19 79% No 7 29% No 4 Do you actively update your status on a 17% website (such as Facebook, Twitter, or FriendFeed)? Yes 13 54% No 10 42%
  • 11. How often do you visit? How often do you update your status?
  • 12. Do you actively search using any social bookmarking sites? Yes 6 25% No 17 71% Do you actively tag websites using any social bookmarking sites? Yes 8 33% No 15 63%
  • 13. Do you you actively use any online photo websites (Flickr, Picassa, et al)? Yes 9 38% No 14 58%
  • 14. Do you actively watch broadcast TV (Hulu, iTunes, etc.) or movies (TiVo Amazon Downloading, Netflix Streaming, et al) over the internet? Yes 18 75% No 5 21% If yes, what are your favorite sources of online entertainment? Hulu (x7), Netflix(x7), iTunes (x2) Veetle.com(x2), CollegeHumor, Wimp.com, Amazon, Atdhe.net, Justin.tv Outside of BGI school activities and video streaming, about how many minutes a day do you spend online? 165 minutes average, 120 median During the BGI school year, how many minutes a day do you spend online for BGI related activities? 140 minutes average, 120m median
  • 15. What is your preferred method of communication?
  • 16. In your online life, do you consider yourself mostly a:
  • 17. The Bargain “Hey Social Media, I know we spend a lot of time together, but you don't really know me... I'm not really holding up my end of the bargain. I hang out with you all the time and I've finally realized that it's been all take, take, take on my end. Sure, I'll post every once in a while, but usually it's coming from a Alex bit of ego or narcissism on my part. I'm not really Salkin engaging in the conversation... So I'm willing to change if you give me a chance. I'll learn how to give back as well as I can. I'll learn the best way to help you grow and evolve during the time we're together.”
  • 18. Assumptions Assumptions There are a number of you with PCs You should collectively choose video editor software to ease support About a third of the group have significantly more social web experience In first weeks they can help mentor those with less experience
  • 19. Mentoring How can we be more effective with mentoring?
  • 20. Some Quick Questions How well do you know each other? How many people have been in a team with someone else here? How many people are taking Marketing? How many people are taking Creativity & Right Livelihood? How many wish to get 1 or 2 of their 6 Industry Concentration projects done in this class?
  • 22. Alignment with Other Courses This course is also a synthesis course You will be using all you have learned so far at BGI And everything you are learning now That is why I am participating in your other classes: So that I can share in the Shared Language you are learning elsewhere Integrate those thoughts and ideas when appropriate for this course Leverage the time that you are spending in other courses
  • 23. Alignment with Other Courses Opening Circle The Economy of Circle 180 min. = 50 sec/voice How do you effectively convey who you are and your purpose? Creativity & Right Livelihood The Design Process Leadership Personal Development Storytelling your life Marketing Ethics
  • 24. Alignment with Other Courses The Story Factor (Murphy) Who I Am Stories Why I Am Here Stories My Vision Story Teaching Stories Values in Action Stories "I Know what you are Thinking" Stories
  • 25. Common litmus tests Golden Rule Panel of Peers Mom
  • 26. Alignment with Other Courses Enlightened Marketing Ethics (Murphy) Non-malfeasance knowingly do no harm Non-deception do not misrepresent or deceive Protect the vulnerable not just children or elderly Distributive justice systems with consequences that create fair trade Stewardship social duties to the common good
  • 27. Scan Review of Weeks 1 & 2 Focus Act
  • 28. Review of Weeks 1 & 2 Shared Language & Shared Artifacts
  • 29. Remember the conversation Shared Language yesterday in on “The Modern & Artifacts Marketing Process”? There was some discussion about lack of iteration in the model. That is a classic example how a Shared Language is created. If we had created a new model, that would be a Shared Artifact, which would have been powerful. In our course, we need to create these Shared Artifacts.
  • 30. Review of Weeks 1 & 2 Shared Language & Shared Artifacts What are some of the other Shared Language that we have created? Any Artifacts?
  • 31. Review of Weeks 1 & 2 Shared Language & Shared Artifacts What are some of the other Shared Language that we have created? Any Artifacts? Social Bookmarking
  • 32. What have we tagged? There are 22 students: Tagging 263 new bookmarks in our class network, 972 keywords Average 12 new bookmarks per student, led by Christina Hulet with 33 bookmarks and 238 unique keywords I have 2121 bookmarks, and 3461 unique tags — I started May 2004
  • 33. What are we tagging?
  • 34. Common Issues Some use of commas Tagging Problems Some use of other punctuation, e.g. ski_sites, ski_tuning, ski_services digital-storytelling, digital.storytelling, digital_storytelling; better to use separate words or combine Be careful with plurals and possessives, e.g. hfc’s Better singular if any question May want add ‘bgimgt561’ tag for marketing class related items
  • 36. Review of Weeks 1 & 2 Shared Language & Shared Artifacts What are some of the other Shared Language that we have created? Any Artifacts? Social Bookmarking Google Reader
  • 37. The Firehose “In the morning, I got it. No mistake we are getting firehosed with information. Brilliant. Drown them in an impossible number of readings and things that will ‘encourage’ the students to convert to Google Reader sooner rather than later. (Duh!). I am convinced... Carol Schreitmueller ...I need more information than I am getting, and I need to be able to find and the retrieve it. Then read and assimilate it. Got the point. I need more info, not less, to do what I do in the business world. Filter or Die! I need this course, these tools, this experience. Tomorrow is another day. Looking forward to it!”
  • 38. The BGI Social Web How do I manage all that the Social Web has to offer? I’m overwhelmed now! Learn to how to more effectively filter information Learn to “aggregate” by using RSS! Learn skills of: Scan Focus Act
  • 39. Optimize your Browsing by Aggregating
  • 40. Scan The BGI Social Web First decide how long you have to read. I suggest be prepared to spend 1 hour the first time you do this. Plan about 1/5th of your time to scan. So for one hour spend 10 minutes.
  • 41. Focus The BGI Social Web Scan first, then read. Don’t read anything that you don’t think is interesting.
  • 42. Don’t read them all — Scan!
  • 43. The BGI Dig Deeper Social Web Use Google BlogSearch to find blogs and news feeds about subjects you care about. Add them to Google Reader, tag them appropriately for their topics, (i.e. “colleague” “read- daily”, “close-first-degree”, “innovation”, etc.)
  • 44. Act The BGI Like & Share your favorite Social Web Google Reader posts with others! Follow your colleagues Google Reader lists. Browse your colleagues Google Reader items, and Like & Share them yourself. Join the conversation!
  • 45. Multitasking? “For example, despite the evidence that multi- tasking is an unproductive practice, I see job-post after job-post requiring excellent multi-tasking skills. This is strange, why would an employer require skills that are proven to be unproductive?” Bria Schlottman
  • 46.
  • 47.
  • 48. Flow is the mental state of operation in which a person in an activity is fully immersed in a feeling of energized focus, full involvement, and success in the process of the activity. “doing without doing” “action of inaction” “in the zone” “present” “in the groove” “being at one” “flow”
  • 49. vs. Caffeine Nicotene
  • 50. Review of Weeks 1 & 2 Shared Language & Shared Artifacts What are some of the other Shared Language that we have created? Any Artifacts? Social Bookmarking Google Reader Personal Learning Journals
  • 51. Risk & Authenticity “Christopher's words captured one of the central tensions in my life, one I have known for years but never realized. That is, I live with two competing commitments. The first is a genuine desire to live big, to have a voice and to be impactful in the world. The Christina second is a protective instinct, a fear of public Stewart embarrassment and a shying away from spotlights that Hulet invite criticism... His question brought that home: How much am I willing to expose myself to bring change in the world? Though I'm not sure what my answer is, it lies somewhere within authenticity. My authenticity. ”
  • 52. Ego vs. True Self “So there are of course, two sides to this coin, though I think I could safely say that in both cases, the social web provides a way for people to present their egos online, while keeping their true selves hidden in the offline world. Is this something that we can call good or bad? Is it another example of a simple, neutral, tool Caleb which can be used for good or bad? Are there people Summers out there who genuinely and authentically represent themselves?”
  • 53. Trust “Today we must be proficient with a multitude of social web tools to even just begin skimming the surface of interactions. The possibilities are endless. Yet the foundation remains the same: trust at the core; integrity, dependability and reciprocity close Darren behind. Even if we never come face to face with Guyaz someone within our network, trust must be present.”
  • 54. Lush “How do I move forward with wisdom when the whole field is the embodiment of reckless youth? ... Yet, there is some natural bio-mimicry happening as the web content of social media bursts forth like the morning glories in my back yard - carpeting the Jodie landscape, making it lush and vibrant and totally out of Emmett control. I can appreciate the process of letting things develop and naming the patterns latter. The mega view of it seems enticing, wild and leaves me wishing I could watch it in time lapse.”
  • 55. Under Water / Overwhelmed “I know my learning curve is exponential right now and I think it will get easier but I could use some one- on-one time with someone to smooth out the kinks. I don’t want to take valuable time away from folks that are taking this for credit though. Ideas? My first inclination is to find someone in class to help me. I Lisa recall you sent a list of experienced folk around. I will Berntsen have to go find that list.”
  • 56. Authority “(Some people) argue that no "real" social change can come about with the aid of the social-web because everyone gets a voice and that drowns out the nuances of discussion. ... So, if you are a nay-sayer and skeptic of the quality of Nina information and dialogue that is on the internet, will Carduner you throw your hands up in the air and unplug? To do so would be forfeiting your chance at participating in the story. So, why not take up your pen...er keyboard and join the conversation.”
  • 58. What were your takeaways from Optional Readings? Takeaways
  • 59. The  Presenta7on  “Back  Channel” Benefits?    Audience  can:   Back  Channel  =  audience  twiIer   -­‐-­‐focus    -­‐-­‐get  more  content      -­‐-­‐par7cipate         chiIer  chaIer  during  a  presenta7on -­‐-­‐get  ques7ons  answered      -­‐-­‐innovate   -­‐-­‐do  something  else            -­‐-­‐connect               -­‐-­‐be  present  w/o  being  present What  about  the  Speaker?   -­‐-­‐typing  =  provoking       -­‐-­‐immediate  feedback     -­‐-­‐they  won’t  fall  asleep -­‐-­‐colleagues  can  answer  ?s  for  you Manage  and  Moderate  the  Back  Channel  –  Be  Adap*ve 1.    Audience  Ombudsman      2.    TwiIer  Breaks        3.    Display  Feed   Photo  credit  :  Pete  Lambert  in  How  to  Present  While  People  are   Twi7ering    by  Guest  Post  on  February  23,  2009
  • 60. + the Del.icio.us Lesson http://bokardo.com/archives/the-delicious-lesson/ !! May 2, 2006 – has anything changed since? (of course) !! Personal Value comes before Network Value !! The individual user must be invested the content before providing benefit to the distributed group of users !! Tagging is a tool – not a panacea !! Will not (can not) make up for sloppy design/bad interface !! Tagging > Categories !! Tagging is not “stuck” – but it should not be the primary purpose of creating and consuming online content paul.taylor.hess 60
  • 61. My  children,  I’ve   Jesus’   returned  to  save   you! Triumphant   Return  to  Earth (in  an  era  of  backchanneling…) Seen  David  Blaine  do   that  b4.  Not  impressed OMG!  It’s   Do  u  think  this  means   MG! Yup.  Jane  was   I  shoulda  went  to   my  hair  appt  is   cancelled? Buddhist. church  last  week.   FML!
  • 62. Understanding  the  Facebook Terms  of  Service • FB  “freakout”  over  TOS • Signing  up  for  an  account  grants  FB   rights  over  your  “property” • Lack  of  clarity  in  TOS  =  problems  later • “If  you  can’t  get  out,  maybe  you   shouldn’t  get  in  in  the  first  place.”   Rocketboom  “Understanding  the  Facebook  Terms  of  Service”  2009-­‐02-­‐19 Image:  hIp://www.realbollywood.com/news/up_images/mark-­‐zuckerberg870.jpg
  • 63. Yesterday’s Information
  • 64. User-Centric Identity: Use of Zero Knowledge Proofs Shifting user identity from the company to the user, zero knowledge proofs are: • Completeness • Soundness • Zero-knowledge* *en.wikipedia.org/wiki/Zero-knowledge_proof Kim Powe
  • 66. What is Whuffie? Whuffie is: The currency of social capital! The five principles of whuffie are: 1. Stop talking & start listening. 2. Become a part of the community you serve. 3. Create amazing customer experiences. 4. Embrace the chaos. 5. Find your higher purpose.
  • 67. I  wonder  where   Big  Bird  is?
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  • 73. The Online vs Offline Life “The lines are blurring”
  • 74. Some More Shared Language Team Performance Model Orientation, Trust Building, Goal Clarification, Commitment, Implementation, High Performance, Renewal Time Place Model Same-Time/Same-Place, Same-Time/ Different-Place, Different-Time/ Different Place, Different-Time/Same Place
  • 75. Some More Shared Language Four Kinds of Privacy Defensive, Human-Rights, Personal, Contextual
  • 76. Drexler/Sibbet 1. TM 7. Orientation WHY Team Performance Renewal WHY am I here? 2. model 6. continue? Trust Hig h Building Performance WHO WOW! are you? 3. 5. Goal Clari cation Implementation WHAT WHO does WHAT, are we doing?? WHEN, WHERE? 4. Commitment HOW will we do it? CREATING S USTAINING Drexler/Sibbet http://www.grove.com/site/ourwk_gm_tp.html Team Performance Model
  • 77. Orientation WHY When team are forming, everyone wonders WHY they are there, what their potential is and whether others 1. will accept them. People need some Orientation kind of answer to continue. WHY am I here?
  • 78. Trust Building WHO Next, people want to know WHO they will work with – their 2. expectations, agendas and Trust competencies. Sharing builds trust and a free exchange among team Building members. WHO are you?
  • 79. Goal Clarification WHAT The more concrete work of the team begins with clarity about team 3. goals, basic assumptions and vision. Goal Terms and definitions come to the fore. WHAT are the priorities? Clari cation WHAT are we doing??
  • 80. Commitment HOW At some point discussions need to end and decisions must be made 4. about HOW resources, time, staff – Commitment all the bottom line constraints – will be managed. Agreed roles are key. HOW will we do it?
  • 81. Implementation WHAT, WHEN, WHERE Teams turn the corner when they begin to sequence work and settle 5. on WHO does WHAT, WHEN, and WHERE in action. Timing and Imp lementation scheduling dominate this stage. WHO does WHAT, WHEN, WHERE?
  • 82. High Performance WOW! When methods are mastered, a team can begin to change its goals and flexibly respond to the environment. 6. The team say can say WOW! and Hig h surpass expectations. Performance WOW!
  • 83. Renewal WHY Teams are dynamic. People get tired; members change. People wonder WHY continue? It's time to harvest 7. learning and prepare for a new cycle Renewal of action. WHY continue?
  • 84. Orientation » Trust Building What keeps someone from moving forward? Disorientation 1. Orientation Uncertainty WHY Fear am I here? What is required to move to Trust 2. Trust Building? Building Purpose WHO are you? Team Identity Membership
  • 85. Trust Building » Goal Clarification What keeps someone from moving forward? 2. Caution Trust Mistrust Building WHO Facade are you? What is required to move to Goal 3. Goal Clarification? Clari cation WHAT Mutual Regard are we doing?? Forthrightness Reliability
  • 86. Goal Clarification » Commitment What keeps someone from moving forward? 3. Goal Dependence Clari cation Resistance WHAT are we doing?? What is required to move to Commitment? 4. Commitment Assigned roles HOW Allocated resources will we do it? Decisions made
  • 87. Commitment » Implementation What keeps someone from moving forward? 5. Conflict/confusion Imp lementation Nonalignment WHO does WHAT, WHEN, WHERE? Missed deadlines 4. What is required to move to Commitment Implementation? HOW Clear process will we do it? Alignment Disciplined execution
  • 88. Implementation » High Performance What keeps someone from moving forward? Overload 6. Hig h Disharmony Performance WOW! What is required to move to High Performance? 5. Spontaneous interaction Imp lementation WHO does WHAT, Synergy WHEN, WHERE? Surpassing results
  • 89. High Performance » Renewal What keeps someone from moving forward? Boredom 7. Renewal Burnout WHY What is required to move to continue? Renewal? 6. Recognition & celebration Hig h Performance Change Mastery WOW! Staying power
  • 90. Drexler/Sibbet Resolved Team Performance Resolved TM Recognition & P urpose celebration 1. C hange mastery 7. T eam Identit y model Orientation Membershi p S taying power Renewal Resolved WHY S pontaneous interaction WHY am I here? Resolved S ynergy continue? Mutual regard S urpassing results Forthrightness 2. Reliability 6. Unresolved Unresolved Trust Resolved Resolved Disorientation Hig h B oredom Building E xplicit assumptions Clear processes B urnout Uncertainty Clear, integrated Alignment Performance F ear WHO goals Discipl ined WOW! Unreso lved are you? S hared vision execution Unresolved C aution 3. Overload Mis trus t 5. Goal Disharmony F acade Resolv ed Implementation Clari cation Assigned roles Unreso lved WHO does WHAT, Apathy WHAT Allocated S kepticism are we doing?? resources WHEN, WHE R E? Unresolved Irrelevant Decisio ns ma de C on ict/confus ion competition Nonalignment Unreso lved 4. Missed dealines Dependence Commitment Resistance HOW will we do it? CREATING S USTAINING Drexler/Sibbet http://www.grove.com/site/ourwk_gm_tp.html Team Performance Model
  • 91. Same Time Different Time Same Same Place Different Place Place Different Same Time Different Place Different Place Different Time Same Different Time Time Place Model
  • 92. Graffiti, Same Face-to-Face Posting Board Intensive Place Different Elluminate, Moodle, Chat, IM Email Same Different Time Time Place Model
  • 93. Drexler/Sibbet 1. TM 7. Orientation Team Performance Renewal WHY e WHY model ac continue? Pl am I here? e m Sa 2. e 6. im Trust eT Hig h Building m Performance Sa WHO WOW! are you? Sa m 3. eT 5. e Goal lac im Implementation tP e Clari cation Sa en WHAT WHO does WHAT, m er e i ff Pla are we doing?? WHEN, WHERE? D c e e im tT 4. Sa en m Commitment er eT iff im HOW D e Di will we do it? ffe re ntP lac e CREATING S USTAINING Team Performance & http://www.educ.msu.edu/epfp/photos/mvu/website/ Time Place Model images/team_performance.gif
  • 94. Stages of Team Development: Forming, Storming, Norming, Performing* performance time Same Time Same Place Different Time Different Place Same Time Different Place * Bruce Tuckman, 1965
  • 95. Hackman’s Conditions for Team Effectiveness Supportive Organizational Context Te a m Eff Co ec tiv mp e ne e elli ss tur ng norms uc Str autonomy •product acceptable team size clear Dir to client ec ng feedback challenging tio bli n •team grows in capability a meaningful work consequential En •individual members learn responsibility accountability Real Team J. Richard Hackman, Leading Teams: Setting the stage Expert Coaching for Great performances. Harvard Business School Press, 2002
  • 96. Hackman’s Conditions for Team Effectiveness Supportive Organizational Context 2. Trust Building Te WHO Same Time Different Place a m Eff Co are you? ec tiv mp e ne e elli ss 7. tur 1. 4. Renewal ng norms uc Orientation Commitment WHY Str autonomy •product acceptable Dir WHY HOW continue? am I here? team size clear will we do it? to client ec ng feedback challenging tio bli n •team grows in capability a meaningful work consequential En •individual members 5. learn Same Time Same Place Imp lementation responsibility WHO does WHAT, 6. accountability WHEN, WHERE? Hig h Performance 3. Real Team WOW! Goal Clari cation WHAT Different Time Different Place are we doing?? J. Richard Hackman, Leading Teams: Setting the stage Expert Coaching for Great performances. Harvard Business School Press, 2002 Same Time Same Place
  • 98. Split Personality “In setting up accounts for this class I continually run into the problem. Genius Idea Lady is the public persona I want to brand... Alma How do I keep my personalities split ... yet Lorraine together?” Bone Constable
  • 99. Facebook “So this leaves me with the question, do I create another Facebook account that is my "real" account, like one does with email, or do I just use it for mundane updates, communicating very little and rely on the old school social networking channels to communicate my real news and feelings?” Kimberly Powe
  • 100. Paradox “I consider myself to be an open and sharing person. I tend to tell anybody, anything about my life, often sharing information that nobody else really wants to know.Yet online I am exactly the opposite. I don't want to share anything with anybody. I keep all of my networks and blogs Gabriel private and would never think to make them public. Fertman What is the difference between the two that makes me fell so insecure about my on-line life?”
  • 101. Four Kinds of Privacy Defensive Privacy “2007: The number of US adult victims of identity fraud 8.4 million in 2007. Total one year fraud amount $49.3 billion in 2007. The mean fraud amount per fraud victim $5,720 in 2007. The mean resolution time 25 hours per victim in 2007” – Privacy Law Center
  • 102. Four Kinds of Privacy Human-Rights Privacy “These registration systems and the related identity cards played an important role in the apprehension of Dutch Jews and Gypsies prior to their eventual deportation to the death camps. Dutch Jews had the highest death rate (73 percent) of Jews residing in any occupied western European country--far higher than the death rate among the Jewish population of Belgium (40 percent) and France (25 percent), for example.” – “Dark Side of Numbers” Seltzer & Anderson
  • 103. Four Kinds of Privacy Personal Privacy “They:The makers of the Constitution: conferred, as against the government, the right to be let alone – the most comprehensive of rights and the right most valued by civilized men." – Supreme Court Justice Louis D. Brandeis (1928) “I am a technological activist. I have a political agenda. I am in favor of basic human rights: to free speech, to use any information and technology, to purchase and use recreational drugs, to enjoy and purchase so-called 'vices', to be free of intruders, and to privacy.” – Bram Cohen, creator of BitTorrent (1999)
  • 104. Four Kinds of Privacy Contextual Privacy “Ickiness is the guttural reaction that makes you cringe, scrunch your nose or gasp ‘ick’ simply because there’s something slightly off, something disconcerting, something not socially right about an interaction.” – danah boyd (2004)
  • 106. It it serving me? “I am wondering... is the time I spend online with my virtual networks serving me at this time? Would I be happier and healthier spending those precious life moments outside in the sunshine or writing a personal letter to someone special? If I were to de-activate my online life: Would I lose friendships and connections or Julie would I gain friendships and connections?” Roulette
  • 107. Creators & Change Agents You are all Creators “Publication is a self-invasion of privacy.” – Marshal McLuhan You all all Change Agents “In exchange for power, influence, command and a place in history, a president gives up the bulk of his privacy.” – Roger Mudd What are you willing to risk to affect change?
  • 108. Write down: One reason why you are Take a Panel motivated to express yourself online One thing that blocks you needlessly from fully participating online What is your worst case scenario?
  • 109. Round 1 of The Braid: Round 1 of Share with your table Braid what you feel open to talk about from your list And come up with a list of common issues The scribe should create a Shared Artifact 10 minutes (1 minute per person, 5 minutes talk)
  • 110. Now go to your Round 2 Round 2 of Braid table: Braid Report out the common issues from previous Braid, each participant should share top issues from their table. Consider the following quotes:
  • 111. “Publication is a self-invasion Round 2 of of privacy.” Braid – Marshall McLuhan “In exchange for power, influence, command and a place in history, a president gives up the bulk of his privacy.” – Roger Mudd “You already have zero privacy – get over it” – Scott McNeally “I restore myself alone. A career is born in public — talent in privacy.” – Marilyn Monroe
  • 112. Scribes from Round 2 should report out to all Braid Report Out class. Final discussion of issues
  • 114. Sunday 9:15 Topics: Personal Brand Think about the strengths and passions you learned from CRL, LPD & Marketing Kickoff: BGI Guides Think about what topic you wish to have as your “beat” as a BGI Guide. You have a two-month commitment to topic Same as Marketing topic? Industry Concentration?
  • 115. Questions? Feedback? Christopher.Allen@BGI.edu Next session is Sunday 9:15