This is the presentation I gave at SOMESSO Zurich 09. I invite you to check my post on www.Visible-Banking.com to find all the links: http://bit.ly/BanksMustUseTwitter Feel free to: * connect on linkedin: http://linkedin.com/in/christophelanglois * follow me on twitter: http://twitter.com/Visible_Banking * become a fan of the Visible Banking Facebook Page: http://facebook.com/VisibleBanking