At Rackspace, we're implementing DevOps principles to enable scale and faster flow of business value, for us that means customer satisfaction. There's lots of work for us to do to complete our implementation, but this talk shows a little about our belief system for DevOps and how we're trying to change monitoring into a source of customer delight.

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MONITORING AT
SERVICE PROVIDER
SCALE
June 23, 2014

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INTRODUCTIONS
CHRIS JACKSON
Rackspace CTO (DevOps Practice)
chris.jackson@rackspace.co.uk
@chriswiggy
+44 (0) 7712 854462

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Image courtesy of http://www.toastmasters.krakow.pl/

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THE DEVOPS RACK APPLIANCE…
ALL OF THE THINGS IN 3-CLICKS!
Image courtesy of Axiomtek

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HOW DO WE APPLY DEVOPS
TO SCALE SERVICE?

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THE DEVOPS PRACTICE AT RACKSPACE
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THE FIRST WAY – CREATE A DELIVERY SYSTEM
THE SECOND WAY – AMPLIFY FEEDBACK LOOPS
THE THIRD WAY – LEARN & EXPERIMENT CONTINUOUSLY
This is PRODUCT & SUPPORT delivering great service powered by automation
!
Our DevOps practice is a way to accelerate feedback by removing complexity
!
The goal is to never hold our customers up, we must always be faster…
!

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SCALING TRANSFORMATION
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SCALING TRANSFORMATIONS
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SO WHAT ABOUT MONITORING?

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WHY #MONITORINGSUCKS
FOR RACKSPACE
We generate over 40,000 events per second on just our Cloud Monitoring platform.
If a customer is Managed, we troubleshoot ANY alarm that is raised.

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WHY #MONITORINGSUCKS FOR RACKSPACE
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WHY #MONITORINGSUCKS FOR RACKSPACE
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WHY #MONITORINGSUCKS FOR RACKSPACE
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WHAT ARE WE DOING
TO FIX THIS?

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SCALE MONITORING TUNING
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WHEN TUNING IS MANUAL:
EFFORT=tN
Where t = time to configure a single node and N = number of nodes
0 100 200 300 400 500
Effort
# Nodes

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SCALE MONITORING TUNING
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WHEN TUNING IS INTELLIGENT:
EFFORT=t1-N
Where t = time to configure a single node and N = number of nodesEffort
# Nodes
Shrink this!

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TOOLS FOR INTELLIGENT CONFIGURATION
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Configuration Management
If you know what you want to measure!
If your constraint is just the number of nodes!
Gets complicated when you’re thresholding all of the things…!
Configuration Discovery
We call it Waldo, you know it as Sartori in Openstack!
Uses ohai-solo to find information about your configuration!
Compare to best practice and make changes accordingly…!
Image courtesy of Walker Books Ltd

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MONITORING DATA ANALYTICS
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EVENT GENERATION EVENT PROCESSING
EVENT HANDLING
EVENT ANALYTICS
TUNING INSIGHT
CREATE FEEDBACK LOOPS INSIDE MONITORING
REMOVE WORK BY TUNING ALARMS

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INTELLIGENT ALERTS
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ANOMALY MONITORING PATTERN RECOGNITION

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WHAT ARE WE USING?
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statsd

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TOOLCHAIN INTEGRATION
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EVENT GENERATION EVENT PROCESSING
EVENT HANDLING
EVENT ANALYTICS
TUNING INSIGHT
statsd

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HELP US TO DO THE HARD WORK
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YOU
US
Things We Want to Know™!
How do you use monitoring?!
How intelligent is the tuning?!
What use of anomaly or threshold?!
Approach for creating tool chains?!
What do you dislike doing?!
We’ll build it and open
source it!!
Image courtesy of Dave Hogan/Getty Images

22. Twitter - @chriswiggy
http://www.rackspace.com/devops
http://devops.rackspace.com
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THANK YOU

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MORE THAN A CLOUD COMPANY
WE PROVIDE
SUPPORTFOR EVERY STEP OF YOUR JOURNEY
JUST STARTING?
RACKSPACE ADVISORY
SERVICES
NEED SERVICES?
RACKSPACE HYBRID
CLOUD
NEED SUPPORT?
RACKSPACE DEVOPS
AUTOMATION SERVICE