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What Chamber
Professionals Should Know
About Social Media
For VACCE Institute 2009
By: Cheryl Smith, IOM – CultureSmith Consulting
We’re Not in Kansas
Anymore




          Creative Commons photo
          on Flickr by 3aodia
The Shift
Open Source Philosophy




           Creative Commons photo
           on Flickr by aussiegall
The News
 Businesses don’t need you.

 You BETTER be relevant.

 Your message MUST be articulate
  and attention-getting!



                                    Department of Defense
                                    campaign, permission granted
                                    by Dan Horowitz
It’s What Chamber
Professionals Do Best
 Facebook is adding between
                    450,000 to half a million users
                    A DAY
Field of Dreams    Twitter has experienced
                    1,382% year over year growth
                    in February 2009

                   Twitter’s 35-49 year old users
                    made up 3 million unique
                    users in February 2009 (almost
                    42% of the entire audience)

                   LinkedIn’s US unique site
                    visitors grew 22% in Jan 09
                    (over Dec 08) and time spent
                    on site doubled (96.8M
                    minutes vs. 47.6M)


                  Source – Nielsen Online & Tech Crunch; Creative
                     Commons photos on Flickr by manyhighways
Some Tips
 If you postpone having a baby until you’re
  ready…

 Don’t Check Common Sense at Login

 Start out small, but start!

 Include in Acceptable Use policies
Creative Commons graphic
“Conversation Prism” on Flickr by Brian Solis
Fill in the Blanks
 Covey said it best, “Begin with

______ _____ ___ ________”

 Create SMART __________
 S
 M
 A
 R
 T
Start Your Engines
What Gets Measured
Gets Done
                                       NEW METRICS
                               Reduction in marketing costs

                               Visibility/Traffic, followers,
                                friends

                               Loyalty/Feed subscriptions,
                                group members, RT, Fan
                                pages, positive mentions

                               Engagement – Comments,
                                replies, direct messages, wall
                                posts
  Creative Commons photo on
  Flickr by wiccked
                               Influence
According to Micah Baldwin
at Mashable
Resources
 Problogger dot net

 Copyblogger dot com

 Successful-blog dot com

 Chris Brogan dot com
But Wait, There’s More!
 Should Chambers Be Expected To Have a
  Presence in Social Media?

 Not an Expert?

 Five Ways Your Chamber Can Use Twitter

 Twitter Tools for Chambers
 Source: Curt Moss &Weblink International
Connect with Me, Please
       Cheryl Smith, IOM
       President, CultureSmith Consulting


Cheryl@culturesmithconsulting.com
       434.258.2448

http://www.twitter.com/cherylsmith999
http://www.linkedin.com/in/cherylsmith999
http://cherylsmith.myplaxo.com
http://tiny.cc/cherylhyattsmith

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Chamber Professionals Social Media Guide

  • 1. What Chamber Professionals Should Know About Social Media For VACCE Institute 2009 By: Cheryl Smith, IOM – CultureSmith Consulting
  • 2. We’re Not in Kansas Anymore Creative Commons photo on Flickr by 3aodia
  • 4. Open Source Philosophy Creative Commons photo on Flickr by aussiegall
  • 5. The News  Businesses don’t need you.  You BETTER be relevant.  Your message MUST be articulate and attention-getting! Department of Defense campaign, permission granted by Dan Horowitz
  • 7.  Facebook is adding between 450,000 to half a million users A DAY Field of Dreams  Twitter has experienced 1,382% year over year growth in February 2009  Twitter’s 35-49 year old users made up 3 million unique users in February 2009 (almost 42% of the entire audience)  LinkedIn’s US unique site visitors grew 22% in Jan 09 (over Dec 08) and time spent on site doubled (96.8M minutes vs. 47.6M) Source – Nielsen Online & Tech Crunch; Creative Commons photos on Flickr by manyhighways
  • 8. Some Tips  If you postpone having a baby until you’re ready…  Don’t Check Common Sense at Login  Start out small, but start!  Include in Acceptable Use policies
  • 9. Creative Commons graphic “Conversation Prism” on Flickr by Brian Solis
  • 10. Fill in the Blanks  Covey said it best, “Begin with ______ _____ ___ ________”  Create SMART __________ S M A R T
  • 12. What Gets Measured Gets Done NEW METRICS  Reduction in marketing costs  Visibility/Traffic, followers, friends  Loyalty/Feed subscriptions, group members, RT, Fan pages, positive mentions  Engagement – Comments, replies, direct messages, wall posts Creative Commons photo on Flickr by wiccked  Influence
  • 13. According to Micah Baldwin at Mashable
  • 14. Resources  Problogger dot net  Copyblogger dot com  Successful-blog dot com  Chris Brogan dot com
  • 15. But Wait, There’s More!  Should Chambers Be Expected To Have a Presence in Social Media?  Not an Expert?  Five Ways Your Chamber Can Use Twitter  Twitter Tools for Chambers Source: Curt Moss &Weblink International
  • 16. Connect with Me, Please Cheryl Smith, IOM President, CultureSmith Consulting Cheryl@culturesmithconsulting.com 434.258.2448 http://www.twitter.com/cherylsmith999 http://www.linkedin.com/in/cherylsmith999 http://cherylsmith.myplaxo.com http://tiny.cc/cherylhyattsmith