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Owning it focused story telling Chelsea Humann
1. Chelsea Humann,
– Project Analyst
Interaction Enablement Team
We are excited to share that we have now resolved the issue
with getting registration data from Registria into our eCRM
systems. Chelsea Humann has been taking lead and working
with GIS (Global Information Systems) to identify the issue,
implement the necessary changes to fix, test, and to process
the backlog records all the way back to April 2015 that have
not loaded to eCRM. Having the registration date in eCRM
reduces effort of our consumers and of our Care Experts.
Focused Story Telling
As of March 8th 2016, we have officially
completed processing the backlog. This
enabled a data load of almost 4
MILLION line items and registrations
We continue to look at the
entire registration value stream and
facilitating resolution to the other
outstanding items with Adam
Aukerman.
This is what owning it looks like to us!
Great job to Chelsea for leading us
through this fix and resolution and for
"owning it". This is a big win!!
Here’s what “OWNING IT” looks like to us!