Delivering E-Readers in an Academic Library Setting

Building Duke University Libraries’
eReaders Collection
Aisha Harvey, Nancy
Gibbs, Natalie
Sommerville
Charleston Conference,
November 4, 2010
1
Building Duke Libraries eReaders Collection Copyright 11/2010

Purpose
 Provide a way for patrons to interact with new
and emerging book and information
technologies
 Increase access to high-demand titles
 We began with 18 Kindles and then added an
additional 6 Kindles and 15 Nooks.
 Providing many books available to users at a
fraction of the cost of a popular print book.
2

Titles per device
 One purchased Kindle title can be
loaded on up to 6 Kindles.
 One purchased Nook title can be
loaded on to as many Nooks as we
own.
 Not all Kindle titles are also available
for Nooks.
3

Selection Criteria
 Highest-circulation titles in Perkins’ New &
Noteworthy and Current Literature
collection (titles that have circulated more
than 15 times)
 Titles in these collections with more than
3 hold requests
 Newly published titles in high demand
(e.g. The Lost Symbol)
 Patron purchase suggestions
4

Marketing and Selection
http://library.duke.edu/ereaders/index.html
5

Acquisitions6

Purchasing eReader Titles
 Required a new workflow
different from standard
processes.
 Workflow is different for each of
the devices.
 Amazon and Barnes & Noble
only allowed purchases by
credit card.
 eReaders not password
protected.
7

Controlling Purchasing Process for
Kindles
 Register Kindle each time
device returned and de-
register when checked out.
 Continual re-keying of
account information
 Acquisitions staff cannot
purchase titles while Kindle
on loan.
 Prevents patron from
purchasing titles.
 Enter credit card
information at time of
purchase and remove
immediately.
 Minimal keying to enter
credit card number.
 Acquisitions staff can
purchase titles at any time.
 Very slight risk that library
patrons can purchase titles
while credit card
information in system.
Option 1:
Registering/De-registering
Option 2:
Re-entering credit card
information
8

Controlling Purchasing Process for
Nooks
 Re-add credit card
info
 Purchase 1 title per
group of Nooks
 Download and open
title on all devices
 Remove the credit
card information
 Make one employee
default credit card
holder
 Purchase 1 title per
group of Nooks
 Device must be
opened multiple times
to ensure all titles are
available
 Remove the credit
card information
Option 1 Option 2
9

Purchasing and Downloading
Titles10

Three circulation points
Training staff
Holds, renewals, etc
A quick note about Circulation11

Tech Support by Acq staff
 FAQ for devices
 Airport man
 Burnt cases
 New cords, covers
 Total wipeouts
 Questions from afar
 PDF’s
12

Problem with titles per POD
 Lost permissions from publishers created
loss of access to titles in the pod.
 How Amazon took away that one lost
access per pod was willy-nilly!
13

Biggest issue lately - TAXES
 Both charge taxes on purchases
depending upon the publisher.
Fine for individuals - not for institutions
 What to look for at the Amazon site:
“The price was set by the publisher”
Example Freedom by Jonathan Franzen
 Some institutions have asked their
libraries not to order from Amazon
because of this hassle
14

Cataloging15

Background
 Over a two-month roll-out period, Duke
University Libraries cataloged 75 titles for
Amazon.com Kindles. Since then:
 83 new titles have been added
 A subset of Kindle titles have been added
to Barnes & Noble Nooks
16

Discovery, discovery, discovery
 Marketing
 Resources intentionally selected by
subject librarians
 Ease of management and reporting
 Contribution to the wider cataloging
community
17

Standardization
 Adherence to national cataloging
standards
 Working models
 Use existing workflows/ functionality where
possible
 Standardization is the prerequisite for
scalability
18

Scalability
 Work with colleagues to create a
sustainable workflow
 Identify an expert to manage workflow
while the numbers are small
19

Scalability continued
20
DEVICE RECORD
Call
Number
Location
Circulatio
n
Policies
Title
Level
Recor
d
Title
Level
Recor
d
Title
Level
Recor
d

Scalability continued
21

Challenges
 Cataloging content without a chief source
of information
 Most ereader titles require original
cataloging
 Scalability is possible, but integration into
general workflow more difficult
22

Challenges continued
 Most ereader titles required original
cataloging
 Example: out of 75 titles cataloged for the
initial pilot, only 5 titles matched copy
cataloging guidelines
 This percentage has held true in the 9
months since the pilot
 Scalability is possible, but integration
into the general Cataloging and Metadata
Services workflow
23

3%
28%
38%
18%
13%
Kindle Circulation Demographics 2010
147 Patrons Represented
Faculty
Graduate Students
Undergraduates
Library Staff
Duke Staff
24

Next Steps
 New title requests through
askeReaders@duke.edu
 Review success of project and
determine if additional/different
devices should be purchased.
What is affect of workflows on
this project?
25

For further information
Aisha Harvey
aisha.harvey@duke.edu
Nancy Gibbs
nancy.gibbs@duke.edu
Natalie Sommerville
natalie.sommerville@duke.edu
26

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