1. Knowledge is Power Develop and Share

2. Agenda – Day 1 Topic Activity Time in Minutes Introduction Presentation 20 Values - Concepts 1 Interaction 40 Roots of Revelation - Exercise that reveals the hidden attributes of individual Game 40 Break 10 Are you listening ? Game 5 Values - Concepts 2 Presentation 10 Value Auction - Game Exercise 30 Interaction 5 Personal Value Questionnaire Exercise 20 What are Values - Definitions Presentation 10 Cause and Effect theory Presentation 5 Break 10 How do I get your Goat? Game 15 Value Types Presentation 3 Crossing the I - Beam Game 10 Organizational Values Presentation 3 Mission-Vision-Values-Competencies Presentation 5

3. Agenda – Day 2 Topic Activity Time in Minutes Value Practices Group Exercise 30 Research Data on Values Presentation 2 Presentation 3 Values-Competency Exercise 10 Building Stories to all Values 15 Resolving Value conflicts Presentation 2 Breathing our values Exercise 3 Trust Focus Exercise 20 Break 10 Caring Focus Exercise 5 Caring Focus Exercise 30 T& R Orientation Exercise 10 Enthusiasm Exercise 10 Honesty Game 5 The Open License - clarifying value decisions Presentation 3 What is in it for me for practicing values Presentation 2 Living Values - 5 Ps Presentation 2 Shaping Values - T E A M approach Presentation 2 Break 10 Presentation of Participants Exercise 60 Closing Presentation 5

4. Core Competencies – Differentiating Behaviors Business Excellence Drive for Results Business Acumen Innovation Execution Excellence Managing Change Customer Care Continuous Improvement People Excellence Leadership Managing Relationships Communication

5. Core Competencies – Differentiating Behaviors Proficiency Level Description of Proficiency level Level 1 Demonstrates the effective application of this competency. Level 2 Independently uses this competency in routine situations. Solidly performs this competency. Level 3 Demonstrates advanced mastery of this competency. Successfully applies this competency to new situations. Sought out as a coach or resource by others for development on this competency.

9. ORGANS OF ACTION HANDS SMELL TASTE TOUCH FEET SPEECH GENERATION EVACUATION B M I ORGANS OF PERCEPTION LIGHT SOUND

10. Result Values Motives Beliefs Receive , Perceive Dispatch MIND JUDGE Reasoning, Deciding Action Inaction THINKING Directs Regulate Focus: Present INTELLECT CONFLICT - DECISION EMOTIONS FEELING Rambling, flowing Past and Future Entropy Effort WORLD STIMULI

11. MIND SUPERVISED AND GUIDED BY Impulsive Discriminative The Child and Adult within THOUGHTS PROPELLED BY THE MIND NO SUPERVISION/ GUIDANCE INTELLECT Decides Actions

12. PERSONALITY PROFILES Mind and Intellect Dominance SANE INSANE EMOTIONAL 50% Discriminative C 50%Impulsive HYSTERICAL Eccentric Reducing impulsive nature and increasing discriminative power strengthens our values O 100% Discriminative A 0% impulsive 75% Discriminative B 25% Impulsive D 25% Discriminative 75% Impulsive E 100% impulsive 0% Discriminative

13. Value Auction 30

14. ……………… . Value Auction

19. What are Values? Values are the attitudes about the worth or importance of people, concepts, or things . Values are the emotions or feelings which underpin human choice or decisions, and also determine the quality and character of the means employed to accomplish those choices

22. What Do You Value?

24. Image of desired future Criteria of actions/decisions Mile stones we set Activities to reach Goals SKAs of superior performance MISSION VISION VALUES GOALS TASKS The Purpose and Reason for Existence COMPETENCIES

25. Microsoft Approach MICROSOFT VALUE FILTERS

26. Values Responsible for Decisions made Delivers on commitment to people Delivers best in given situation Displays can do approach Demonstrates Perpetual Enthusiasm Makes things happen Inspires others to go the extra mile Makes work exiting and interesting Walks the Talk Transparent in what one says Always maintains integrity Places Organisation first Listens and responds with empathy Has a genuine concern for others Is humble, courteous and approachable Always mindful of community Trustworthy Enthusiastic Caring Honest Drive for Results Business Acumen Innovation Customer Care Managing Relationships Continuous Improvement Leadership Communication Managing Change Value – Competency Matrix Competencies C V

28. Floating on the Moon A Group member stands at the center of a circle made by 7 others and falls back-front-sideways, closing his eyes while group holds him avoiding a fall. We will have 3 groups doing it at a time

29. Caring – Concern for others

30. Caring – T and R Orientation

31. Game : Strength of Values

32. Values of Strength Participants in pair of s stand face to face, join their palm using the force of their ‘ Values'. Equals display stability and stillness. Weak is pushed down.

33. Exercise: The Incident

34. You are riding in a car being driven by a close friend when your friend hits a pedestrian.You know your friend was driving at least 60 km/hr in an area of the city where the maximum speed is 35 km/hr.There are no witnesses Your friend’s lawyer says that if you testify under oath that the driver’s speed was only 35 km/hr, it may save your friend from serious consequences Question: Would you do it? The Incident

37. We can make our Values and Behaviours as a HABIT by consciously practising over time. With repeated practice they become internalised. An internalised behaviour occurs automatically in a given situation, which will move up organisation’s reputation to greater heights. PURPOSE I feel myself as being an ethically sound person. I let my conscience be my guide. No matter what happens. I am always to face the mirror and look myself straight in the eye. PRIDE I feel good about myself. I don’t need the acceptance of others to feel important. A balanced self-esteem keeps my ego and my desire to be accepted from influencing my decision. PATIENCE I believe that things will eventually work out well.I am at peace with what comes my way! PERSISTENCE I stick to my purpose, especially when it seems inconvenient to do so. My behaviour is consistent with my intentions. PERSPECTIVE I take time to enter a day quietly in a mood of reflection. This helps me to get myself focussed and allows me to listen to my inner self and to see things more clearly. The 5 Point paradigm of Kenneth Blanchard and Normal Vincent Peale on Ethical power of Managers

39. What Is Your Organizational Culture? List of values, ideals, goals, company says it endorses Values, beliefs, and norms that are rewarded Stated Perceived

41. Walk through my Gallery

43. Wrap-up