1. Pré senter: Cassandrea
Jodon
ALL-CLAD ARNO CALOR KRUPS LAGOSTINA
MOULINEX ROWENTA SEB SUPOR TEFAL
Aesthetic Quality Standards:
How difficult could it be?

2. Groupe SEB: world leader in
Small Domestic Appliances

3. A unique portfolio of brands
South AmericaSouth America
6 global brands6 global brands
17 local brands17 local brands
•Complementary
• Differentiated
Broad spectrum
• Market Segments
• Product categories
South & North AmericasSouth & North Americas
South AmericaSouth America
AsiaAsia
France / BelgiumFrance / Belgium North AmericaNorth America South & North Americas
/ Japan / South Africa
South & North Americas
/ Japan / South Africa

4. ProductsProducts

6. Processes

7. All-Clad Processes
ASSEMBLYROTARYCLAD FORMING
FINAL
PRODUCT
FINISHED
SHELLBLANK SHELLCOIL

8. Clad Department
ASSEMBLYROTARYCLAD FORMING

9. Forming Department
ASSEMBLYROTARYCLAD FORMING

10. Rotary Department
ASSEMBLYROTARYCLAD FORMING

11. Rotary Department
ASSEMBLYROTARYCLAD FORMING

12. Assembly Department
ASSEMBLYROTARYCLAD FORMING

13. Measureable Defects
FIT
FORM
FUNCTION

14. Aesthetic Definition FIT
FORM
FUNCTION
Perception
Symmetry
Ability to discriminate at a sensory level
Viewer interpretations

15. Visual Inspection - FAA Definition
“Visual inspection is defined as the process of
using the unaided eye, alone or in conjunction
with various aids, as the sensing mechanism
from which judgments may be made about
the condition of a unit to be inspected.”

16. Defect List - List of every possible Defect
Defect Samples - Product Samples with Defects
Operational Definitions- precise description, intended to
remove ambiguity.
Disposition – 1st
Quality, 2nd
Quality, Scrap, Rework
Roll Out – Training Plan and Training Levels
Process of Creation
All-Clads’ Defect Specification

17. TrainingTraining

18. Example of Some Types of Defects

19. Mill Chatter
Defect
Name
Surface Definition
Mill -
Chatter
A, C
Wavy lines in the
material that can be
seen under the
finish

20. Pits
Defect
Name
Surface Definition
Pits A,B,C
Small Holes on the
Surface of the Pan

21. Orange Peel
Defect Name Surface Definition
Orange Peel A
Surface visually resembles the
skin of an orange in sidewall

22. Rim Ripples
Defect Name Surface Definition
Rim - Ripple A, B
Bunching of metal
on top of rim or
under pan lip

23. Press Lines
Defect
Name
Surface Definition
Press
Lines
A , B
Vertical Lines or
Impressions

24. Rim Ripples
Different Degrees of a Defect

29. Aesthetic Criteria
Measureable Specs

30. Defect Inspection Criteria
Operational Definition
Inspection tool / gauge
Lighting
Distance
Location
Size & Number

32. High amount of defects = High Rework Costs
Quality Deviation Approval =
What’s good today is good tomorrow
This is a HOT ITEM!!
Cellular Manufacturing – Operators need to
know MORE and make the “right” decision
Aesthetic Defects Specs are difficult to interpret
Possible Causes for Defect
Specifications to slip

33. Dock Audits
Before Training
After Training

34. Conclusion
 Company Culture
Everyone Owns Quality
 Visual Inspections are not 100% accurate
Continually try to narrow the “gray area”
 Quality Team conducts daily audits Interactions are
Opportunities for training
 Communication of Non-conformances
Training to keep the specs from sliding
 Aesthetic Defects are the most difficult type of defect
to train and hold a specification