1. Social Media and the Carolyn Der Vartanian
Healthcare Program Leader, Blood Watch
Clinical Excellence Commission
Professional: it’s @carolyndv
more than what you
ate for breakfast!
4. “Social media is the democratisation of
knowledge and information and transforming
readers from content consumers to content
producers. It is the shift from a broadcast
mechanism, one- to-many, to a many-to-many
model, rooted in conversations between
authors, people and peers.” Brian Solis
5. The world as we knew it! Content Consumers
Event OBSERVERS
RESEARCH
JOURNALIST
PAPER
PEER REVIEW
STORY
PUBLICATION
PUBLICATION READERSHIP
READERSHIP
7. Key Themes
SM is changing our habits but not who we are
“Social Media *represents+ a fundamental
shift in the dynamics of conversations
enabled by new technologies” Craig Lefebvre
Power of Social Media -‘Reach and Engage’
rather than ‘Attract & Join’
‘Social’ doesn't mean what you ate for
breakfast!
8. Busting Myths!
Social media limits human interaction.
Social media is not for doctors & nurses- we
prefer face-to-face.
Social media will force me to sit at my desk
longer.
Social media is for social stuff- not work!
I don’t need to learn a new technology- email
is enough!
9. Barriers
What I’m not going to talk about today:
Risks – personal and professional
Privacy – yours/ours
Confidentiality – patient-doctor, client-
healthcare provider.
Resources Royal College of Nursing Australia
http://www.rcna.org.au/wcm/Images/RCNA_website/Files%20for%2
0upload%20and%20link/rcna_social_media_guidelines_for_nurses.p
df
Australian Medical Association: Guidelines for Health Professionals
http://ama.com.au/socialmedia
10. How do/can clinicians use Social Media?
To treat – using social technologies as a means of
providing direct patient care.
To teach - using social technologies as a means of
providing a credible opinion and review of
breaking medical news and reports for the public.
To learn - using social technologies as a means of
supporting their own life-long learning – providing
a learning and decision-making resource based on
the collective knowledge of their own ‘network’.
Brian McGowan
11. The Mayo Clinic Centre for Social
Media
Launched June 2010
8 staff, 3 campuses, $1mio
investment,
Various channels are used to
feed off each other and enhance
the messages.
Internal advisory group: Head of
PR, Medicine, Operations, Head
of Nursing, IT and Information
Mgtm, social media experts,
legal representation.
12. You Tube channel – up to 5000 visits a week
Over 200,000 “followers” on Twitter
Active Facebook page 53,000 connections
Dozens of blogs: Sharing Mayo Clinic, News blog,
Mayo Clinic Diet, Alzheimers etc.
Hundreds of Podcasts
NEW: Mayo specific on-line social network platform
for patients
Syndicated radio show re health news
“Insider” (staff) newsletter/blog
PLUS: Regular PR, Advertising, Events etc.
13. Using YouTube to Prepare Patients
Your first prosthodontics visit
Your first prosthodontics visit
Link: http://www.youtube.com/watch?v=1eMQPZw9lmA
14. Connecting to ‘Blood’ in Social Media
Twitter Follows (Twitter handles)
@BloodManagement
@redcrossbloodau @SABM
@ASH_hematology @iTransfuse
@bloodbankguy @carolyndv
@ISBTCO @AABB @SympOncology
22. Social Media for Health Care
Professionals
Research Dissemination
Education
Networking and Collaboration
Patient Information & Care
Mobile Health (mHealth)
23. Research & Social Media: dissemination,
recruitment, meetings.
‘Social media is slowly infiltrating the ivory
tower!’
Knowledge identification: tapping into your networks-
what are they reading/ reviewing? Social bookmarking
Research dissemination: blogs, tweets, video
Recruitment- ‘crowdsourcing’ e.g. Mayo Clinic – SCAD
lead to research. Open Access peer-reviewed journals e.g.
PLoS One – ability to make comments, measure of impact
Research collaboration – Wiki’s, Google Docs, Drop Box
etc.
24.
25. Social Media & Education
SlideShare – presentations & feedback
You Tube- procedures, grand rounds,
information – not just viewing video but
sharing, commenting, linking...
Twitter – capacity to support learning, build
on conversations outside of tutorial or
meeting, #ndpph
Podcasts – listen on the go, when it suits
you.
26.
27. Networking & Collaboration
LinkedIn – professional profile, professional
groups
Twitter – personal & professional tweeting
Conference tweeting – additional interaction,
networking
Blogs- Life in The Fast Lane, Resus.Me, Kevin.MD
Wiki’s, Google.Docs, DropBox (store&share files)
Skype (person to person phone/video, screen
sharing, group conferences); GoToMeeting,
WebEx (web conferences, on-line presentations)
28. Patients and Social Media
They’re already there! Talking, posting,
sharing, reviewing.
Facebook- pages, communities, support groups, public
health campaigns (MedicineWise & Organ Donation on
FB)
Blogs- 1000’s- disease related, treatment related,
alternative-views related- e.g. Anti-vaccine
Tweeting about health service providers and the care
they receive – every hospital, every service.
After-hours connection- particularly useful for mental
health services, younger people’s health services
Great way to analyse user perceptions – what are
people saying about us? ALSO…understanding the
patients’ journey more holistically.
29. Where to next?
Tip of the iceberg!
• Need for multiple channels of communication
and engagement
• Change the way we think about education,
knowledge dissemination, research and patient
education- beyond the Grand Round!
• Get active- BE SAFE and Professional!
30. Coming Up!
World Sepsis Day TweetUp!
When? 13th September. Time: to be announced
How? JOIN Twitter
Search the Hashtag #Sepsis12 & SAVE
On the day= join in the conversation via Twitter and use the # in all your
tweets
More info : @sepsis_kills or #sepsis or @carolyndv
Webinar – 3rd October – ISQua Knowledge
Portal
Join on-line at 10:00am on October 3rd.
British Columbia Patient Safety & Quality Council Social Media Strategy
Follow #HCSMANZ for more info about Social Media in Health
Hinweis der Redaktion
We heard a lot of myths about social media in the debateDon’t have to sit at your desk- mobile!
I visited the Mayo Clinic in Minnesota last year as part of a study tour I undertook. I was awarded a scholarship it investigate whether social media was a valid tool for healthcare professional and organizationsWhole of organisation approach
Going to show you this as an example of how a clinician is using social media to improve patient experiences in his clinic and first consultation. Its kinda like the PRE CONSULTATIOn visit- via You TubeDR Koka was spending a fair bit of time in his initial consultations with patients describing his background, who he was, where his funny accent was from etc! Whilst all this was important in building rapport- it was also taking up valuable diagnosis and treatment discussion time
In my day job I manage the NSW Blood Watch program – SO i want show you how I use social media to find out more information about blood , transfusion, and learn about new research evidence, or updates about products, or upcoming events
Society for the advancement of blood managemnt
SCAD spontaneous coronary artery dissection – blog, on line group of SCAD sufferers