Best Practices of Lifelong Learning in libraries from countries involved in the ENTITLE project. www.entitlelll.eu This presentation was shown throughout the day at the Entitle Final Conference, Budapest, Hungary on 16 October 2009. The presentation was produced as a result of contributions from the ENTITLE project partners

1. Libraries for Lifelong Learning Best Practices With the support of the Lifelong Learning Programme of the European Union

2. Examples of best practices of Lifelong Learning in Libraries in the European countries participating in the ENTITLE project This presentation was produced as a result of contributions from the ENTITLE project partners

3. Libraries for Lifelong Learning Best Practices Austria With the support of the Lifelong Learning Programme of the European Union

4. Austria reads. Meeting point library Austria reads. Meeting point library Austria´s biggest literature festival Nationwide campaign Promotion of reading Improving public awareness of libraries Valuable marketing tool Thematises the situation of libraries Lobbying for libraries

5. City Library of Linz / Tower of Sciences (A) The Library and Education Center Linz has a new organisation form for Austria’s libraries: Attached to the idea of libraries as places of national education the library and the adult education centre are one organisational unit, which is working together in one building, the “Wissensturm”, i.e. “Tower of sciences”.

6. City Library of Linz / Tower of Sciences (A) Learning center at the Tower of Scienes / Linz Modern ICT, PC working stations with learning software for non formal learning Learning media, lexica, CD-ROMs with learning software, web based trainings, databases and online platforms for learners Support from learning coaches Job coaching with professional trainers Help desk for learners

7. City Library of Linz / Tower of Sciences (A) media packages for schools special guidance and workshops for schools teaching hours for teens (coping skills) services for multicultural population co-operations with cultural organisations and initiatives like the community radio

8. Main City Library of Vienna (A) The Main Library / Hauptbücherei am Gürtel in Vienna focuses on multicultural resources and the concept of the Teaching Library. It provides 130 PC-stations, a computer shop, a website in German, English, Turkish, Croatian/Bosnian/Serbian. Books are available in over 30 languages. They run a cooperation with the adult education centre and Vienna’s theatre for young audience.

9. Main City Library of Vienna (A) Free computer courses for beginners Children programme in foreign languages (weekly), Free courses for internet use and other coping skills (weekly) Discussions about books and readings (weekly) PC working stations with learning media, lexica, CD-ROMs with learning software, web based trainings, databases and online platforms for learners

10. City Library of Graz (A) City Library of Graz has 7 branches, the mediathek and a book bus Special offer: Online library and free shipping

11. City Library of Graz (A) Mediathek Graz branch of the City Library Aproxx. 5.000 Videos, 5.000 DVDs, 7.500 CDs Magazines, fanzines, newspapers 11 PC working stations (internet) CD stations; DVD/video stations Exhibitions and art labs for children and teenagers

12. City Library of Graz (A) LABUKA : Children´s programme Weekly programme for children Entrance free Promotion of reading and media literacy Art workshops Workshops for creative writing

15. Libraries for Lifelong Learning Best Practices Czech Republic Regional Library Karlovy Vary With the support of the Lifelong Learning Programme of the European Union

17. for the deaf many of the lectures are interpreted into the Czech sign language

18. Seniors can take part in Literary Seniors Club

19. A help service is offered to unemployed

21. For deaf and hearing impaired visitors Courses and services for deaf visitors http://www.knihovna.kvary.cz/cs/pro-navstevniky/pro-neslysici55/ Bc. Michaela Kožíšková, email koziskova@knihovnakv.cz There are some librarians who know basic sign language and others are learning it. The Library had adopted the idea and named it „Visually and Hearing Impaired People – Come and Join Us“. Several courses and events are organised in the library PC courses Series of Lectures (e.g. in astronomy) Outdoor Programmes like a Day in the Czech forest and other excursions

22. Evaluation and feedback There is evidence that the users of the Department for the Disabled are satisfied with the services provided . This is proven by their repeated visits to events offered and their interest in the activities. As a result of questionnaire e.g. provided at the end of the computer coursefor the deaf we found that all eight participants (deaf) wanted to continue their education. The Library is now discussing another financial grant with the Bariéry Foundation to continue the course. The same can be said about the interpretation of lectures in the Library – the repeated interest is a commitment for the Library to ensure the availability of more interesting interpreted events for the deaf. All information on services offered is also drawn by the disabled from the Library websites. When planning events (for the visually impaired, the deaf) partner organisations are consulted to discuss content and find out ideas that may be of interest . At end of the event the participants complete a questionnaire giving their opinions about the event and expressing their interest in continuing with the subject. These are analysed and used for planning of future events.

23. Some pictures

24. Libraries for Lifelong Learning Best Practices Czech Republic The Masaryk´s Public Library of Vsetín Library Educational and Community Centre With the support of the Lifelong Learning Programme of the European Union

25. The Masaryk´s Public Library of Vsetín Library Educational and Community Centre The centre focuses on specific groups (unemployed, seniors, mothers and fathers on maternity leave, children and young adults – the broadest partnership with schools, handicapped and disabled people which includes an audio library for the visually impaired). The library organises regular lectures and meetings on different topics for the public with interesting people, accredited computer courses where participants can gain a certificate. There are evening computer courses are open to the public.

26. Senior users Within the framework of “Community Library for Lifelong Education in Vsetín” The Project „ The Seniors are communicating“the one week course aimed at improving computer skills of seniors (Financed by the Foundation of The presidential Husband Klaus) The Project „The Seniors are welcoming“ – aimed at all seniors in the area to help better advance there social life, mainly because they are the biggest and most experienced resources of knowledge for the history of the Community (Founded by The Open Society Fund)

29. Activities during the holidays (the Holiday´s Library) – The creative arts workshops, outside trips, meetings with interesting people. This helps engage children and young adults to better understand of their history.

31. Libraries for Lifelong Learning Best Practices Czech Republic Regional Library of Highlands HavlíčkůvBrod With the support of the Lifelong Learning Programme of the European Union

33. Website: www.kkvysociny.cz lifelong learning for everybody no special knowledge needed just active interest in the topic new knowledge and skills, new friends qualified external lectors with wide experience interesting and popular form of lectures and courses structure of training courses: 8 lessons / half-year 90 minutes / PC lesson 120 minutes / humanistic lecture

34. Actual offer for winter half-year 2009/2010 Philosophy Architecture in Bohemia and Moravia We and our region Human events Life of our grandfathers Psychology History of Bohemian and Moravian painting Healthy lifestyle Memory and intelligence (training) History of music Literature PC courses (level 1-4; beginners, gently advanced, advanced) Digital photo

35. Libraries for Lifelong Learning Best Practices Denmark Aarhus Public Libraries With the support of the Lifelong Learning Programme of the European Union

36. Homework Cafés The cafés are subsidised by the Danish Agency for Library and Media Cafés are presently run at the Main Library and five branch libraries The cafés are organised in cooperation with local schools and volunteers

37. Homework Cafés Homework cafés are especially targeting refugees and immigrants Cafés help refugees/immigrants with homework and conversation training The cafés contribute to a positive attitude towards and opinion about the society the refugees/immigrants live in

38. Homework Cafés Homework café at Gellerup Library called Daisy

39. Borger.dk (Citizen.dk) Launched in 2007, Borger.dk (Citizen.dk) is citizens’ one-stop access point to public services and information Produced and organised by the Danish National IT and Telecom Agency Libraries distribute information campaigns and train citizens in the use of Borger.dk Network of Borger.dk-contacts established across all 98 Danish municipalities. The network is organised by the libraries

40. Borger.dk (Citizen.dk) Borger.dk contains information and self-service solutions within 17 subjects:Job and employment | Housing and moving house |Daily transport and travels | Danish citizens abroad |Family, children, young people | Consumption, money and insurance | Disabilities and handicaps |Culture and leisure | Environmental and energy issues | Pensions | Police, judicial system and nationaldefence | Society and civil rights | Schools and education |Health and illness | Foreigners in Denmark | Elderly people | Finances and taxes

41. Borger.dk (Citizen.dk)

42. Learn more about IT Project launched in Spring 2007 by the Danish National IT and Telecom Agency Cooperation between many different partners, among others: The Danish Agency for Library and Media, Local Government Denmark, youth and adult education associations, Danish Union of Librarians, The Danish Library Association, the Danish Ministry of Science, Technology and Innovation – and many more. The consortium is continuously expanded Aim of the project: to improve citizens’ IT-skills – especially, but not solely, the IT-illiterate

43. Learn more about IT The project trains IT-trainers – who will then go on to organise IT-courses for citizens in libraries and adult education associations The project provides a website for IT-trainers: knowledge sharing, production of instructional materials, sharing of course modules Subjects of courses ranges from Youtube to Borger.dk (Citizen.dk), from disc fragmentation to RSS feeds, from Picasa to Blogger.com, Jobnet, Facebook and much more

44. Learn more about IT

45. Libraries for Lifelong Learning Best Practices Finland Meetingpoint@lasipalatsi Nettinysse bus KuMuKi With the support of the Lifelong Learning Programme of the European Union

46. Meetingpoint@lasipalatsi – Finland Laptop doctor reception at meetingpoint@lasipalatsi The laptop-club learning together – helping each other The moving laptop classroom– Media days in local libraries Helsinki City Library – meetingpoint@lasipalatsi

48. the Laptop classroom can be packed in a small space - for example two sports bags

49. the Laptop classroom moves easily by taxi anywhere in the Helsinki area, no need for a computer classroom

50. Meetingpoint@lasipalatsi staff can hold informational happenings on various topics in any Helsinki City Library

53. About 19 227 Basic Instruction Visits

55. Espoo City Library – KuMuKi KuMuKi - Finland KuMuKi – Kuva-Musiikki-Kirja (Picture-Music-Word) Book talk made alive Librarians as characters form a Finnish detective story for children

56. Libraries for Lifelong Learning Best Practices Greece With the support of the Lifelong Learning Programme of the European Union

57. Greece Central Public Library of Veria Magic Boxes

58. Central Public Library of Veria - Greece The Magic Boxes, the renovated children’s area in Veria Central Public Library, is a place to meet, explore and acquire knowledge. It is a place where the library is being transformed into a laboratory for children to experiment and develop skills needed in the library of the future. The main driving force behind Veria’s Library vision is a child's approach to knowledge. This favours thematic presentations that contain the element of surprise, discovery as well as continuing renewal. In this respect, the name ‘Magic’ aims to stress that the emotional and pleasurable aspects of experiencing creativity are central issues of the project and furthermore the terms ‘fun’, ‘wonder’ and ‘excitement’ need to be adopted in the vocabulary of the users of the new children area.

59. Central Public Library of Veria - Greece The “Box” (open or closed), is a determined space that aims to communicate with the environment or with other boxes; a box invites people to open it, to touch it or discourages them to come in contact with its contents. It is a space that offers shelter and safety but also encage. A box helps people to arrange and store thoughts and objects; a box is a theme of knowledge. Hence the main target of this thematic approach is to empower children to discover the way to transit from one “box” to another, to create their own connections between different areas of knowledge and to explore continuously wider thematic spaces.

60. Central Public Library of Veria - Greece The very concept of the project is to bring together the combined elements of the “Magic Box” and create a children-centric environment that is open and accessible to all, is aesthetically children-friendly, addresses personalised learning requirements, provides the means for children to express their creativity and curiosity. The renovation started in Oct.2008 and was made available to the public for evaluation in Dec.2008. The initial proposal was made to the Niarchos foundation in Oct.2006.

61. Greece Central Public Library of Veria http://www.libver.gr Robotics Club

62. Central Public Library of Veria – Greece This creative activity shows children, between 7 to 15 years old, how robots works, from which part are be made and how different functions working by using up to date technology. Children design their own robots by using robotic equipment and the appropriate technology

65. A user-centric environment

67. the “box” with biographies

68. the “box” with

69. the “box” with general knowledge books

70. Check our activities:

72. Koventarios Public Library - Greece Koventarios Public Library “We are off to the library”

73. Koventarios Public Library - Greece The educational programme “We are off to the library” was established in 2004 and aims to assist teachers and children (4-14 years old) in the educational and teaching process. It consists of school library visits, publications of a manual for educators and a suitcase of books. Educators also create informational material in cooperation with the library staff. The service is sustained by the library and it is taking place every 2-3 months. Koventarios Public Library

74. Levadia Public Central Library - Greece Levadia Public Central Library Mobile Library Services

75. The establishment of the Mobile Library Services took place in 1984 and aims to service school communities in remote areas. It is offered as a walk-in service. Levadia Public Central Library - Greece Students and teachers can borrow printed and audiovisual material as well as use the Internet through satellite connection. The library has 139 visiting points from October to June each year. Statistics show 750 items are borrowed on average per month. The service is funded through the “Mobile libraries project”

76. Libraries for Lifelong Learning Best Practices Hungary Rákóczi Ferenc County Library Miskolc With the support of the Lifelong Learning Programme of the European Union

77. We are never too young to begin learning Baby Theater

78. Studying at summer Creative crafts workshop Co-operation with Méhészmadár Forest School

79. Studying at Summer Getting acquainted with farmanimals in the Adventure Park

80. Studying at summer Driving theTractor? Fishing? We’ll learn it!

81. Nation-wide competition for telling folk tales This took place on the anniversary of Benedek Elek birth

82. Courses for youngsters about the possible dangers when using the Internet Cooperation with Vonal Foundation Nation-wide courses

83. We are never too old to learn Internet courses for elderly people

84. Libraries for Lifelong Learning Best Practices Hungary Pest County Library With the support of the Lifelong Learning Programme of the European Union

85. Digital literacy – For Users Methods Use of Pc Internet trainings Internet for elderly people OPAC demonstrations E-Magyarország pont – demonstrations E-banking Job seeking Use of Mobil phone

86. One of the successful courses Target group: seniors (55-82 year) Method personalisation Technology: mobil és PC Number of courses: 15 /year Participants: 26 p/y Speciality: personal tutoring

87. Mobil

88. Partnership training Biblioterapy

89. Libraries for Lifelong Learning Best Practices Hungary Bródy Sándor County Library With the support of the Lifelong Learning Programme of the European Union

90. For Toddlers

91. For Kids

92. For Teens

93. For Adults

94. For Unemployed

95. For Villagers

96. For Pensioners

97. For Disabled Persons

98. … and for those who have not visited our library… yet!

99. www.brody.iif.hu

100. Municipal Library and Information Centre of Gödöllő The Library offers library services to the 31.000 inhabitants of Gödöllő.

101. TÖRP – Teenager Volunteer Regina Program Computer training of seniors by pupils Teenager Volunteer Regina Program Partnerships in the program: Regina Foundation Municipal Library and Information Centre of Gödöllő Premontrei St. Norbert Sec. Grammer School

102. TÖRP – Teenager Volunteer Regina Program Goals of the Project: Introduction to volunteerism Developing social sensitivity Encouraging relations, communication between generations Transmitting knowledge of „computer age”

103. TÖRP – Teenager Volunteer Regina Program Content of the training Basic operation of PCs Windows: desktop, basic settings, my computer, folders, etc. MS Paint Office applications Communication (e-mail, skype, messenger) Periferials Internet, WWW

104. TÖRP – Teenager Volunteer Regina Program Conclusions by the seniors Regular occupation Mental challenge Practical benefits: internet usage Easier communication with the family „I was excited because my grandson doesn’t have time to teach me. But I’m very much interested in the Japanese kitchen. Now I can learn a lot about it through the WWW.” /Statement of an 81-year-old lady/

105. TÖRP – Teenager Volunteer Regina Program Conclusions by the pupils Pleasure about helping others Proudness about the successful „know-how transfer” Constructing strong bridges over the generation gap „Never thouht they’re interested in this. I was surprised by their attention. They are cool!” /Opinion of a teenager volunteer teacher/

106. Adult training courses Adult training courses in the Library Basic and intermediate level computer, Office programs, and Internet-usage Target groups: pensioners young mothers unemployed handicaped people Internet course with e-public services Target groups: pensioners entrepreneurs employees Internal courses for the staff Database usage

107. Adult training courses Demands and problems during the courses Special courses (Word, Excel, CD burning) Additional practice lessons Courses applied to one specific person Internet knowledge refreshing courses

108. Adult training courses Special courses for other institutes Intermediate level computer usage Internet usage, e-communication Word Excel

109. Adult training courses Trainings in the recent past Segítnet (HelpNet) – for a single person, applied to this particular person MENET 2008 – Course for having the e-public services got known Internet course for pentioners

110. Libraries for Lifelong Learning Best Practices Malta Birkirkara Public Library With the support of the Lifelong Learning Programme of the European Union

111. Malta

112. Malta Locality: Birkirkara Area: 2.7km² Population total: 21,858 (Nov 2005)

113. Courses in traditional crafts Computer training for the community Promotion of arts Lending services Youth empowering activities Digital archive of old pictures

114. The University of Spare Time The University of Spare Time (operated by our library from 2002) organises training courses in various fields destined for the widest possible spectrum of registered readers and the general public.

115. Libraries for Lifelong Learning Best Practices Portugal Lisbon Municipal Libraries Network With the support of the Lifelong Learning Programme of the European Union

117. To help users developing the competencies they need to use information in an effective and critical manner.

118. To promote users’ information literacy competences, improving their ability to access, use and evaluate information in every format.

119. To contribute to the development of computer basic skills among library users and citizens in general.Named after Ulysses, Homer’s hero Lisbon = Olissipo, the city of Ulisses

120. LearningAreas Modules Preparing for the journey In the sea of information Initiation to ICT I and II Guided Tour I: Discovering the Library Learning to navigate: Resources Create and manage an e-mail account Navigating the WEB Safe Internet Guided Tours II: Discovering LMNL* resources Searching on LMLN* on-line public catalogue Exploring information resources in LMLN* Discovering LMLN* ULISSES Programme * Lisbon Municipal Libraries Network

121. Learning Areas Modules Digest of Laws and regulations On-line On-line Citizenship Information for Citizenship ULISSES Programme Produce and manage web contents Ethical use of information Use of Information Word Processing How to use a Spreadsheet How to make a presentation

122. ULISSES Programme Start:March 2008 Municipal libraries involved:11 Type of learning services:development of information literacy competencies Target groups:children, young people, adults, elderly Learning Sessions Plan:annual Average sessions duration:2 days per week in each library, 3 hours per session

123. ULISSES Programme Programme Outputs - 2008 524 users/learners 103learning sessions 226 leaning hours 27 elements of Library Staff directly involved 52 computers used Cited in Educating Cities International Documents Databank http://w10.bcn.es/APPS/eduportal/pceVeureAc.do

124. Information Literacy basic components (IFLA, 2006) EVALUATION USE ULISSES Programme Testimonials “After the learning session, I bought a laptop for me and many of my friends have also enrolled the learning sessions” “I have bought a computer with Internet connection. Perhaps, I can find a part-time job this time.” ACCESS

125. COPÉRNICO Information Literacy Development Programme ECDL European Computer Drivers Licence Centre in the Municipal Library Other Portuguese experiences OEIRAS http://www.cm-oeiras.pt/amunicipal/OeirasEnvolve/BibMunDoc/BibliotecasMunicipais/ ALMADA http://www.almadadigital.pt/portal/page/portal/BIBLIOTECAS/

126. “Seixal Qu@lifies” ICT Basic Certification “Come and learn Portuguese in the Library” Portuguese Language Courses for the immigrant communities Other Portuguese experiences SEIXAL http://biblioteca.cm-seixal.pt/Paginas/PaginaInicial.aspx CASCAIS http://www.cm-cascais.pt/Cascais/Cascais/Equipam_Espacos_Culturais/Bibliotecas/

127. Libraries for Lifelong Learning Best Practices Romania With the support of the Lifelong Learning Programme of the European Union

128. Cluj County Library Reading classes http://www.bjc.ro/new/

129. Cluj County Library Information session http://www.bjc.ro/new/

130. Salaj County Library Informationsession Computer courses http://www.bjs.ro/

131. Salaj County Library Learn and play at the library! http://www.bjs.ro/

132. Tulcea County Library http://www.tulcealibrary.ro/

133. Tulcea County Library Reading classes http://www.tulcealibrary.ro/

134. Valcea County Library Thematic activities for age groups http://www.bjai.ro/

135. Valcea County Library Thematic activities for age groups http://www.bjai.ro/

136. Libraries for Lifelong Learning Best Practices Slovenia With the support of the Lifelong Learning Programme of the European Union

137. Slovenia Young artists in the library Children and parents together Library visits Roma children

138. Slovenia Learning and fun in the library

139. Slovenia www.koz.si/megakviz The quiz is a modern form of library - information literacy programme, dealing withcultural heritage focusing on the famous Slovenians and their memorial houses. The quiz is nucleus of the programme with many proposals for the research, innovatory and creative activitiesfor reading and visiting cultural institutions.

140. Slovenia Storytelling for peoplewith special needs Independent learning Getting to know other cultures

141. Slovenia Computercourse Workshop Exploring cultural siteswith the library