1. 12 in 2012
Hospitality and Restaurant Management
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Contact Tony at amorrison@cachinko.com

2. Contact Tony at amorrison@cachinko.com

3. Introduction
• 12 in 2012 webinar series
– 12 top industries of 2012
• January: Hospitality
• February: Computer Science
• March: Human Resources
• April: Healthcare
• May: Law
• June: Entrepreneurship & Business
• July: Finance
• August: Education
• September: Engineering
• October: Retail
• November: Administration
• December: Government
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4. About the Moderator
• Tony Morrison
– Cachinko, VP of
Business Development
• Cachinko
– Employer-branded
career application on
Facebook
• Leverage social
networking platforms
• Connect job seekers
and employers
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5. Introduction
• Hospitality
– Fastest-growing sector
• 2011: $9.3 trillion to world economic
activity
–10% of total spending
– Diverse
• Hotels, restaurants,
spas, theme parks,
hospitals,
casinos…
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6. About the Panelists
Dr. David Corsun
• Ph.D from the School of Hotel Administration
at Cornell University
- Organizational behavior
• BS in Hotel Administration – Cornell University
• MS in Food Service Management – New York
University
• Director of the Fritz Knoebel School of
Hospitality Management in the Daniels College
of Business at the University of Denver
• Research interests are in the areas of
empowerment, diversity, and labor-
management relations.
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7. About the Panelists
Dr. Daniel Connolly
• Ph.D., Virginia Polytechnic Institute and State
University
• M.B.A., American University
• B.S., Cornell University
• Associate Dean for Undergraduate Programs at the
University of Denver’s Daniels College of Business,
• Associate Professor of Information Technology with a
dual appointment in the Fritz Knoebel School of
Hospitality Management and in the Department of
Business Information and Analytics.
• Teaching, research, and consulting interests focus on
the strategic application of information technology and
electronic commerce.
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8. About the Panelists
Robert Braathe
• Founder of Braathe Enterprises
- founded in October 2005 in CT
• Recently launched Saratoga College to
offer virtual internships to Students and
online and traditional classes to business
professionals.
• Manager positions with Walt Disney
World, Gap, and Apple
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9. Dr. David Corsun
How I got here…
• Food Service Management (MS) – NYU
• Hotel Administration (BS) – Cornell University
• Restaurateur in New York City
• Chef-owner of Zanzibar & Grill, a jazz restaurant, from 1987-1990
• Hotel Administration (Ph.D) – Cornell University
• Research – empowerment, diversity, and
labor-management relations
• Teaching – previously at UNLV, Washington
State University, NYU, and Cornell.
• Currently – Director of the Fritz Knoebel
School of Hospitality Management in the
Daniels College of Business at the University
of Denver
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10. Dr. David Corsun
In my opinion the "hot" jobs in the hospitality
and restaurant industry right now are…
• High interest in event planning
- Number of jobs is low
- More likely to find a position in convention
services or catering
• Sales and marketing
• Revenue management
• What’s desired are career-related,
not just jobs
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11. Dr. David Corsun
In my opinion, the qualities/skills that are
vital for someone in this industry are…
• Desire to serve is imperative
• Service is honorable and isn’t about
servility
• Personality… skills can be taught
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12. Dr. David Corsun
In my opinion, it is especially valuable for
someone in the hospitality/restaurant industry
to have experience in…
• “it depends”
• Regardless of what type of hospitably job - Service
– Know what good service is and the feelings it
produces
• Management Position
– Hospitality-focused degree helpful
• Good facility with numbers, being a
people person isn’t enough
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13. Dr. Daniel Connolly
How I got here…
• Dad owned and operated the corner drug store
• Opportunity and an offer to help wherever I could
• Hospitality business degree from Cornell University
• Great mentor
• Information technology analyst at Marriott International’s
Headquarters
• Earned MBA followed by Ph.D
• Currently - Associate professor of information
technology at the University of Denver in the
Fritz Knoebel School of Hospitality
Management
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14. Dr. Daniel Connolly
In my opinion the "hot" jobs in the hospitality
and restaurant industry right now are…
• Revenue management
• Hotel distribution channel managers
• Social media
• Business analyst positions
• Sustainability and green practices
• Also look at -
- marketing, technology, law, and
accounting
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15. Dr. Daniel Connolly
In my opinion, the qualities/skills that are
vital for someone in this industry are…
• Well-trained on guest service matters
• Strong business technical skills and acumen
• Agile and able to think on his/her feet
• Good managers must know as much as possible about that
which they will be managing
- solid business foundation
- deep understanding of the hospitality
industry
- actual work experience prior to graduating
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16. Dr. Daniel Connolly
In my opinion, it is especially valuable for
someone in the hospitality/restaurant industry
to have experience in…
• Understanding the business from the ground up
– Perspective as an employee, guest, owner, etc.
• Understanding hotel operations and
controls
• Guest service, employee motivation,
inventory and labor management, etc.
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17. Robert Braathe
How I got here…
• Hospitality Degree from UMass
• 5 1/2 years during college and
after college with the Walt
Disney Company
• Currently teach and have my
own consulting business
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18. Robert Braathe
In my opinion the "hot" jobs in the
hospitality and restaurant industry right
now are…
• Food and beverage
management
• Sales
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19. Robert Braathe
In my opinion, the qualities/skills that are
vital for someone in this industry are…
• Passion
• Dedication
• Follow through
• People "Professionally falling in
love" with your service
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20. Robert Braathe
In my opinion, it is especially valuable for
someone in the hospitality/restaurant industry
to have experience in…
• Front and back of the house
• Sales
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21. Q&A
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22. Q&A
Who are the top companies in this industry?
• Depends on what segment
– Single segment (Four Seasons = Luxury)
• Look at large chains
– Always looking for people
– Solid training programs
– Corporate experience
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23. What is the best way to break industry?
How can I get noticed?
• Get your foot in the door
– Serving, bussing, etc.
– Get a flavor for the business
• Understand hospitality has high “burn-out”
• Look for the side that interests you the most, avoid
what can burn you out.
– Try marketing or being a supplier.
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24. Contact Tony at amorrison@cachinko.com

25. Thank you!
For more tips: blog.cachinko.com
Join us for our next “12 in 2012” webinar at:
2 P.M. (EST) February 21, 2012:
12 in 2012: Computer Science
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