2. Historiek
1991
⢠Oprichting van âHanssens Telecommunicationâ
1992
⢠Partner van âMatra Communicationâ huidige Aastra
2001
⢠Overname van Matra klanten West- en Oost-Vlaanderen
2002
⢠Verhuis naar kanaalzone te Roeselare
2003
⢠âHanssens Telecommunicationâ wordt âHanssens Telecom nvâ
2005
⢠ISO 9001 Certified
2009
⢠+900 systemen
2011
⢠Prince II Certified
2
3. Wat is onze missie?
Het bieden aan professionele gebruikers van een stabiel
communicatieplatform dat klaar is voor de toekomst. Dit
communicatieplatform integreert alle huidige en
toekomstige communicatiemiddelen.
3
4. Wat is onze visie?
âUnified Communication, namelijk de integratie van voice
(telefoongesprekken, conferentiegesprekkenâŚ) en data
(documenten, spreadsheets, instant messaging, e-mail,
outlookkalender, videoconferencing, etc.), zal de
komende jaren even sterk de manier van zaken doen
veranderen als e-mail gedaan heeft begin 2000.â
(Gartner)
4
5. Wat zijn de gemaakte strategische opties voor 2011 ?
⢠Unified communications : databasekoppelingen,
presence, recording
⢠IP- en SIP-telefonie
⢠Intelligente routering + callcentertoepassingen
⢠Mobile communication
⢠Videoconferencing (Polycom)
5
6. Referenties
ď INFRAX
ď Vlaamse gemeenschap
ď Provincie West-Vlaanderen
ď Lokale Politie: Knokke, Mira, Midow, âŚ
ď Gemeenten: Knokke , Koksijde, Bredene, Wielsbeke, Erpe-Mere, âŚ
ď Intercommunale Leiedal
ď Bond Moyson
ď Berry Floor
ď Brenntag
ď Groep Vandecasteele
ď Renson
ď Group Galloo
ď Clarebout Potatoes
6
7. Referenties
ď KATHO
ď Ardo
ď De Kinkhoorn
ď Vero Duco
ď OCMWâs: Veurne, Bredene, Knokke-Heist, Tielt, âŚ
ď Westlandia
ď Decospan
ď Valvan / Vascon / Van Dommele
ď Verkindere
ď Howest
ď Mc Three Carpets
ď Athena Graphics
ď CLB
7
11. Aastra UC : multimedia communications
Voice
Chat
Video Presence
Management
SMS
Mail
Š Aastra â 2011
12. Aastra UC : standard features
CTI or Softphone, CTI with any type of phone
Easy call controll
Centralization of enterprise directories
⢠Scheduled synchronization with :
> Exchange, public & private contacts, Active Directory, Lotus Notes, SQL, ODBC, LDAP
Contact lists : private, public
⢠Shared Logs i.e. Boss/Secretary
Call logs
⢠Missed calls, even if not connected
⢠Message waiting indication VM
Š Aastra â 2011
13. Aastra UC : standard features clients 02 247 68 69
Drag & Drop numbering
Copy / Paste numbering
With number âclean upâ :
⢠text : +32 / (473) ...
Select Number or more !!
Dial from any document, email, web page, web search engine, call
log ⌠use drag & drop or copy/paste
Š Aastra â 2011
14. Aastra UC : standard features
Presence management,
3 types of presence :
⢠Telephony
⢠TWP-status
⢠Exchange & Lotus Notes
Š Aastra â 2011
15. Aastra UC
Presence management,
Choose the best way to communicate according the
status of your contact :
⢠Click&Dial
⢠E-mail
⢠Chat
⢠SMS
⢠AudioShare
⢠VideoShare
Š Aastra â 2011
16. UC Client : standard features
Presence management :
Management of incoming calls
⢠Create rules
⢠Manage rules :
> Activate/desactivate rule
> See actual status rules
Š Aastra â 2011
17. UC Client : standard features
Presence management :
Current device
> Create your virtual office(s) or desk(s)
> Decide which to use
> You appear to be in the office for the called party
> Automatically route your incoming calls to your virtual
office or desk current device
Š Aastra â 2011
18. Why Aastra for Unified Communications?
Strengths:
All-in-one solution
⢠Simple infrastructure
⢠Easy Administration
Modular, adapted to each user needs
Multi-language
âAdobe AIRâ version or âHTMLâ version
Integrated conversation recording
Audio & Video Conferencing
Application sharing
Innovative Integration in desktop environment
thanks to Web services
Evolutive thanks to chosen technology : XMPP
Attractive pricing
Š Aastra â 2011
19. Aastra UC : ROI
Server based system :
⢠1 server for all services, centralized management
⢠Open standards : SQL, ODBC, LDAP, Web Services XML, âŚ
⢠Market players : Exchange, Lotus Notes, Active Directory, OCS, âŚ
⢠Market trends : VMWare, TSE, Citrix, âŚ
d
NO client :
⢠OS independent
⢠NO installation on client
⢠NO maintenance on client
Easy deployment & management
Š Aastra â 2011
20. Aastra UC : system architecture
Server based system, no client installation required
twp-servertws_callerTWS_Loader.exe Communication Server
ÂŤ UC Server Âť
LAN/WAN
Communication
Gateway
Easy deployment & management
Š Aastra â 2011
24. Examples of usage :
Customer Services
⢠call origin recognition, throughout the different sites
⢠Different opening hours
⢠Overflow throughout lot of services
⢠Permanent services, external permanency
âJukeboxâ
⢠Many different welcome messages depending hour of day and sites
European emergency center
⢠chemical disasters,
⢠monitored transfer of international calls to local permanency
Order intake
⢠Automated exhaustive customer identification and number look up
⢠Skill based routing based on database information
⢠International calls
Self service :
⢠Follow-up status purchase and delivery
⢠Meterstanden electriciteit, gas, water, âŚ.
Š Aastra â 2011
25. On-demand Conferences / Outbound IVR
New feature, initial Need
The initial request:
⢠A power plant security agent calls the emergency number
⢠The ACP server simultaneously dials two persons
> One fireman and one nurse, needs to confirm by â # â
⢠Each person who answers is instantly put in a conference with the others
+++
Fireman
Security agent
ACP server
Nurse
Š Aastra â 2011
26. On-demand Conferences / Outbound IVR
Examples of Usages (1/2)
On-demand conference usages:
⢠Emergency number :
> Possibility f.i. to ring multiple numbers at a time for each skill and add in
conference only the first one who answers and confirms, âŚ
> Activate presence via simple dial in nr
⢠Subway stations monitoring from a control center:
> A control agent clicks on the subway map and instantly enters in a
conference with interphones of the station
⢠Complex call transfers:
> "Transfer" a caller to one person by ringing multiple numbers simultaneously
and establish a conference with the first one who answers and confirms
Š Aastra â 2011
27. On-demand Conferences and Outbound IVR
Examples of Usages (2/2)
Outbound IVR usages:
⢠On-site technicians notification:
> Upon arrival of an e-mail, send an outbound voice call to a technician, play
text-to-speech messages and gather DTMF input
⢠B2C IVR:
> Play IVR notification to customer when his magazine subscription has to be
renewed
⢠Integrated through Web Services in the companyâs back office
⢠Possibility for the customer to renew his subscription thanks to DTMF
confirmation
> Play password over the phone in order to secure customer identification on a
website
â˘âŚ
Š Aastra â 2011
30. IP DECT architecture overview
Remote site 1
Central Network
Management
LAN
Benefits :
⢠100% Aastra equipment
⢠Re-use existing Aastra DECT sets
⢠Best of 2 worlds
⢠Easy deployment
WAN ⢠Use data cabling
⢠PoE
⢠Same coverage DECT
⢠Localisation sets
⢠Call By Name
ISDN
Aastra 5000
ISDN
Remote site 2
Š Aastra â 2011
31. IP DECT : enhancements
Usage
⢠New A6xxd mobile phone ergonomics
⢠Access to the Aastra 5000 LDAP directory during the communication
⢠Personal directory management with synchronization on a PC phonebook.
⢠Enhanced audio quality (DECT XQ) in environments with metal obstacles
⢠Written messages between DECT A6xxd mobiles
Architecture
⢠DECT XXL: up to 2048 base stations and more than 4 500 mobile phones
⢠Increased security: OMM redundancy
Š Aastra â 2011
32. IP DECT : enhancements
Advanced services
⢠Alarms notification
⢠Location of phones
⢠OMM openess (XML Interface)
> for third party applications (alarms, messages, location)
Š Aastra â 2011
33. IP DECT : Alarm notification
Events DECT Notification
Fire detection, sensors, patients calls,⌠Free or busy phone, hunting groups
Acknowledgement
Administration, notification follow-up, archiving
Š Aastra â 2011
34. IP DECT : users location
Real time mobile phones supervision
Aastra 6xxd
⢠Global or detailed building plan
Users movement log
Emergency call traces
⢠PC alarm ring toggle
⢠Alarm processing scenarios (e-mail, calls, etc.)
⢠Emergency call log
Statistics
Archiving
Web server access,
Š Aastra â 2011
35. IP DECT : Benefits
Users mobility inside the Enterprise
⢠Radio coverage (roaming +handover)
⢠Remote sites (no gateways required)
Users reactivity
⢠Industrial process: alerts in the industrial chain
⢠Hospitals: patients supervision
Increased users security
⢠Isolated worker assistance services
⢠Simplified location of users
⢠Alerting of people near the user
⢠Faster reaction
Tracking, bvb nachtbewaking
Š Aastra â 2011