2. Financial and Operating Highlights
• Gross revenue of R$ 100.5 million, up 2.8% on 4Q10
• of the Company's card base: 24.1 million cards
registered, up 16.8% over the previous year’s closing volume
• Operationalization of projects Tribanco Bank (issuer) and Bank
Banrisul (acquirer)
• CSU Contact consolidates its growth potential
• Net revenue up 16.6%, gross margin up 2.6 p.p., and EBITDA
margin up 3.0 p.p. over 4Q10
• 19.9% growth in the number of workstations, year over year
2

3. ( "
"
106.5
105.0
103.6
100.5 ! "
97.8
# $
" "
! %& '
1Q10 2Q10 3Q10 4Q10 1Q11
( "
"
31.3 30.1 ) #"
28.4
24.9 * ! ! "
20.7 19.4 20.6 22.2
% '
17.3
14.4
8.8 7.7 8.5
8.9
4.4
1Q10 2Q10 3Q10 4Q10 1Q11
Gross Profit EBITDA Net Profit
+,! & - " ! ! "
" * !. %& &* # ! ' 3

4. )
/"
" / $ / # " 12
0"
" 3
24.6 25.1 24.1 Entertainment
21.3 21.8 20.6 Retail 5%
20.0
17.1 17.0 17.3 15%
Insurance
6% Banks
50%
1Q10 2Q10 3Q10 4Q10 1Q11
Finance
24%
Billed cards Registered Cards
• 4 ". 5 '6 " 7
"
• 8 # # $ 7
• % ' "
" !# * 9': ! &7
• " ,# 1 # # .
/ "
'
4

5. )
( "
" ( " *
" 4
-8.2%
-22.5% -20.9%
64.2 -15.7%
54.3
49.8 49.8 26.6
25.0
21.1 21.1
49.6%
44.8% 45.7% 45.7%
1Q10 1Q11 4Q10 1Q11
1Q10 1Q11 4Q10 1Q11
( " *
" 4
-17.3% • ; * "
-15.8%
* 4 7
20.8 21.2
17.5 17.5 • 3 "
< "
" #
! % 7
42.1%
35.0% 38.0% 38.0% • ""
= ;8
/, 2 # &'6 ' ' #
> ' '* "'
1Q10 1Q11 4Q10 1Q11
+,! & - " ! ! "
" * !. %& &* # ! ' 5

6. )
! " # # $ $ % &
BPO BPO
Infrastructure 0.7% Infrastructure
12.6% 3.5%
3757 3918 12.5%
3268 3248 3468
Collection Collection
9.3% 10.0% Customer
Customer Care
Care 50.7%
Telemarketing 56.3%
21.1% Telemarketing
1Q10 2Q10 3Q10 4Q10 1Q11 23.3%
Dec/10 Mar/11
• Consolidation of the growth strategy: 4.3% increase in number of workstations when compared
to 4Q10;
• Expansion of differentiated services with new offerings in Collections, Telemarketing and BPO.
6

7. )
( "
" ( " *
" 4
24.5% 16.5% -76.1%
50.7 50.7
4.6
40.7 43.5
12.2%
1.1 1.1
2.3% -0.3% 2.3%
1Q10 1Q11 4Q10 1Q11
1Q10 1Q11 4Q10 1Q11
(0.12)
( " *
" 4 • ; * !
7
-0.1% -6.5% -9.5% -6.5% • ! #" "
(0.03)1Q10 1Q11 4Q10 1Q11 ! &'
(3.1) (3.1)
(3.9)
+,! & - " ! ! "
" * !. %& &* # ! '
7

8. !
3 ! 5 ( ' "
"
• # ( 6'% "
" ( >&'6 " 7
"
• !# " 5 ( % '> " 7
"
• ; ! 28> $# # $ 7
• ) # ! !" * . " & 5
• ; . (?
': "
" @
• 8 (:'& "
" #" 0
• ; " ! . %& . #
< " * " ! #
8

9. ;
• ; * " ( &'% " *
" ! % "
" !
5
• " < " 7
•" ! 7
• < '
• ; 5
• ! "
< '
Capex - R$ million 1Q11 1Q10 % 4Q10 %
CSU CardSystem 5.3 4.6 14.8% 5.8 -7.9%
CSU Contact 4.8 2.0 143.7% 1.5 232.5%
Premises - 0.9 -100.0% 0.3 -100.0%
Capex 10.2 7.5 35.1% 7.5 35.7%
9

10. 3 < ! ! #"
A
! ! "
5 " 5
B
" ! $
;
"
" D 0
C)
/3
"
# 5
"
" !5
" #"
"
"
!
. 5
" !
10

11. E ! ;
Mônica Hojaij Carvalho Molina
Carlos Montenegro
Thatiana Santos Zago
Investor Relations
Phone: (+5511) 2106-3821
E-mail: ri@csu.com.br
Site: www.csu.com.br/ir
This material is the property of CSU CardSystem SA. It is prohibited any total or partial reproduction without the written
approval of the Company. All rights reserved. The opinions expressed in this document may change at any time
without notice.