1. Guiding Operations in Cruise
Tourism
Ergün EFENDİ
Adnan Menderes University
School of Tourism and Hotel Management
Travel Management and Tourist Guiding
2.
3. What is a Tourist Guide?
A person who guides visitors in the
language of their choice and
interprets the cultural and natural
heritage of an area which person
normally possesses an area-specific
qualification usually issued and/or
recognised by the appropriate
authority.
http://www.wftga.org/tourist-
guiding/what-tourist-guide
4. Number of countries where licensing is required: 29
Armenia, Argentina, Austria, Brazil, Canada (Montréal), Cyprus,
Egypt, Greece, India, Indonesia, Iran, Iraq, Israel, Italy, Japan,
Latvia, Malaysia, Nepal, Peru, Singapore, South Africa, Sweden,
Thailand, Turkey, USA(SOME PARTS ONLY)., Croatia, Sri
Lanka, Bhutan, Jordan.
5. Number of countries where licensing is not required: 16
Australia, Canada Toronto, Czech Republic, Estonia, Georgia, Hong
Kong, Macau, Malta, Netherlands, Romania, Russia, Serbia, UK,
USA (some parts), France, Uruguay
10. Local travel agents are informed 2 days advance about number of
participants
1 day before they reconfirm numbers of participants
Bus/es are reserved according to the number of participants
11. The tour guide needs to be ready in the harbor 30 minutes before
ships arriving time and meet with the bus driver
13. •Tour guide and driver should build a team
•Tour guide informs the driver of the route in a calm, polite, and
timely fashion.
•Tour guide should present driver to the group, and from time to
time to appreciate driver
• Tour guide must not force the driver to use the bus for a long
time, and contrary to the rules.
•Tour guide should emphasize the distinctive qualities of the bus
(number, plate, color), especially in crowded parking lots.
14. Tour guide give required information to the group before
started the tour
•The reason of making the tour on foot
•Walking route, the starting and ending points
•Walking distance and time
•Break location, time, duration, and purpose
15. Tour guides should give opportunity to recognize and to build
relationships with the customer and local community.
Especially in large groups giving expression while walking,
decrease in walking pace on the one hand result in many people
being denied the information.
If the extra information comes from the member of the group,
guide should take care to share this information in the group.
Guide is a person who is usually higher condition. However, the
average of the group should take into account in determining the
pace of walking.
16. A professional guide is expected to follow the rules and
regulations, and act accordingly, at all sites and facilities
where he/she takes visitors.
A professional guide knows and follows the policies of the
company for whom the guide is working at the time.
A professional guide accepts each tour as a serious
commitment and cancels only when absolutely necessary and
provides as much advance notice as possible.
A professional guide does not solicit gratuities.
A Professional Guide’s Code of Ethics
17. A professional guide does not initiate or encourage patronage
of souvenir shops and other places that give commissions to
the guide and/or drivers.
A professional guide cooperates with other tour groups and
maintains ethical and professional conduct at all times,
cultivating a positive relationship with all colleagues.
A professional guide respects the research and intellectual
property of other guides by not recording or quoting it without
permission; does not plagiarize, or take as one's own, another
guide's commentary or individual presentation technique.
18. A professional guide provides skilled presentation of knowledge,
interprets and highlights surroundings, informs and maintains
objectivity and enthusiasm in an engaging manner.
A professional guide is prepared for each tour when the itinerary is
furnished in advance.
A professional guide assumes responsibility for reporting on time
and for meeting appointments and all schedules within the guide's
control.
A professional guide is sensitive to the interests and values of the
tour group and does not share his/her personal views on
controversial subjects such as sex, religion, and politics.
19. A professional guide has a wide range of knowledge of the city,
including its history and architecture, cultural and political life, and
local folklore.
A professional guide keeps current on new exhibits, seasonal
events, and other changes throughout the city.
A professional guide does not knowingly give out misinformation.
A professional guide is knowledgeable about the best routes for all
tours. This includes familiarity with the traffic laws.
A professional guide maintains good personal hygiene and uses
proper judgment in dressing appropriately for all tours.
20. Tourist guides, establish a link between the historical and cultural
heritage and tourists. Tourist guides also help tourists to
understand natural and social life of local people with present and
past. Probably tourist guides are the more related with people
social, cultural and environmental needs than other components of
tourism industry. In addition, positions of tourist guides give
opportunity to direct the behavior of tourists. All of these qualities
encumber tourist guides in terms of sustainable tourism.
