1. ‘Chotton Ki Asha’

2. New Delhi North-East Delhi Sonia Vihar Rajiv Nagar Program Overview Program Location: Two urban slum clusters of North East Delhi, namely Sonia Vihar and Rajiv Nagar. Population Coverage 19,4,920

3. Partnerships DSHM MCD UCMS

4. Goal To reduce maternal, neonatal & child morbidity and mortality rates Generate Demand Improve Quality Increase Access to Health Care Advocacy

5. Control of Diarrhea Disease Nutrition Immunization Program Technical Interventions Maternal and Neonatal Care Pneumonia Case Management

6. 3 4 Innovations for Replication Public Private Partnership PUHC – Developed innovations for improved customer service and education – maximizing opportunities 1 Partnering with Religious Leaders – Reaching Communities in the community 2 Orienting TBAs – working with the existing system Modifying Rural health tools – PD Hearth

7. PUHC Total Patients Since May 2008 = 70,645

8. 1. Innovations from PUHC

9. A) Token System for Crowd Management B. Health Education 1. By TV and DVD

10. C. Staff for Crowd Management Crowd managers: D. Computerized Pharmacy Inventory Management

11. 2. Working with Religious Leaders – reaching communities within the community Using culturally appropriate and sensitive health messages Moulana and the Molvi helped us translate all our posters and scrolling messages for the local TV channel into Urdu.

14. Outputs – July 108 Announcements by Masjits and 8 health education sessions with men

15. Increased ANC visits and Immunizations in Muslim community

16. ANC 2007 – 2008 : 467

17. ANC 2008 – 2009 : 557

18. Immunization 2007 – 2008 : 582

20. Doctor and CKA staff orient TBAs in areas of high home delivery incidence/ statistics

21. Currently HF is providing orientation to TBAs on voluntary basis.

23. Little trust between attendees – wouldn’t bring food

25. Develop outreach day focusing on weighing

27. Mark Templer, South Asian Director Mark_Templer@hopeww.org Tel. 011-91-9818406885