5. Forensics VOC Net Promoter Exit Interviews ROI Analysis Brand health Transaction analysis Loyalty card data Segmentation Multi- variant analysis Macroeconomic factors Focus groups Socialmonitoring Blame the stores Blame the weather
9. Media Usage, Macro trends 2011 Sources Used TV IN-store POP Search Direct Mail Social Media F&F Sales Associate Comparison shopped online Packaging Newspaper Stimulus FMOT ZMOT
12. Industry Example: Grocery Searched online Talked with friends & family TV ads Saw an ad in a newspaper/Newspaper insert Looked at the product package at the store
13. Media Example: Searched online, Used a search engine Voters Travel OTC Health Tech CPG - Beauty Automotive Restaurant CPG - Grocery Banking Credit Cards Investments Insurance