The Lean Project Management event hosted by the CMI Norfolk Branch on March 16th was very popular and reached maximum capacity. The event provided attendees with information and techniques on lean project management. It discussed how lean principles can be applied not just to manufacturing but also to other sectors like transportation. Attendees learned about the eight wastes to eliminate and were given ideas to implement lean practices in their own workplaces. Feedback from attendees was positive and future branch events are planned.

1. March 2011 Norfolk Branch Newsletter 02
Inside NewsDesk
Lean Times Call for Lean  Lean Project Management Event
Measures  2011 Events List
The Lean Project Management event on 16 March  Delivering Norfolk's Economic Growth
2011 proved immensely popular; so much so that we  Introducing Your Committee – Part Two
were forced to close the event to new bookings a
week before the event as the room was filled to its  Feedback
maximum capacity.  Your Norfolk Branch on Social Media
 The New Anglia Local Enterprise Partnership
powerful tools and ideas to bring back to our
workplaces. Lean, we were told, is about building a
culture in which the abilities off staff are fully used and
continuous improvement is embedded into the
organisation.
CMI Norfolk Branch Chairman, Richard Mills, and CIHT Chairman,
Martin Doughty, introducing the event
In the current economic climate all managers are striving
to become more efficient and it was therefore no
surprise that our Lean Project Management event Our presenters in front of a packed room of around sixty people
proved to be very timely and pertinent to our members.
It’s a common misconception that Lean techniques are
Our presenters, David Butcher and Stephen Pearson applicable only to manufacturing with the example of
provided a very informative and lively presentation that Toyota (who actually refer to Lean as the ‘Toyota Way’)
gave us all food for thought and armed us with a few being perhaps the most frequently cited.

2. Our Lean event was a joint presentation in association
with the Chartered Institution of Highways & 2011 Events List
Transportation (CIHT) and some of the successful
examples of Lean implementation provided during the Following the resounding success of our Lean
presentation were from within this sector. Project Management event on 16 March we are sure
that you’ll want to come along to our other 2011
Our presenters gave a vivid example of the potential events!
benefits to be gained from Lean. Mott MacDonald
worked with the Highways Agency to develop its own in-
house Lean capability. Subsequently, as a result of 21 June 2011
implementing Lean, the Agency has realised £10 in The Tao of Everest
benefits for every £1 invested in Lean!
Speaker: Ian Woodall
Venue: Thomas Paine Study Centre, UEA
Stephen Pearson (left) and David Butcher during the presentation
Our presenters went on to provide an overview of some
of the Lean techniques that attendees could actually
take away and implement immediately. There were very Ian Woodall (front right) with expedition patron Nelson Mandela
few people leaving the room without the name TIM
WOODS going around their heads…………TIM WOODS This event promises to be an event to remember.
being an acronym for the ‘eight wastes’ that prevent Attendees at previous presentations by Ian have come
streamlining: away in awe at Ian’s sheer determination, courage and
motivational skills.
• Transport (of materials, equipment)
• Inventory (overstocking, understocking, or damage of Ian was born in England, but then spent twenty-two
materials) years in South Africa, before returning to the UK.
• Motion (Design of material flow) Between 1996 and 2007 Ian conceived, planned and led
• Waiting (e.g. waiting for signatures) five expeditions to Mount Everest, reaching the summit
• Over-processing (handling something more times on two occasions.
than is necessary)
• Overproduction (creating a system which produces Before embarking on his Everest expeditions Ian worked
too many items) as a school teacher, a catering manager, an internal
• Defects (e.g. production defects through any means) auditor, as well as serving as an officer in the British
• Skills (training to ensure that the others can be found Army.
and eliminated)
Using his powers of emotional storytelling, Ian brings the
A copy of the slide presentation used at the event, triumphs and tragedies of climbing Mount Everest
photographs and brief summary has been loaded onto directly to his audience, showing how the insights gained
the CMI website and can be accessed via the following on the mountain can reinforce the principles of Personal
link: http://bit.ly/egGGJ0. Inspiration and Practical Leadership.
Peter J Elliott MBA., CMgr., MCMI A stirring and inspiring evening from which we can all
Norfolk Branch Secretary learn is promised. You can book for this event via the
email: norfolk.branch@managers.org.uk following link: http://bit.ly/hHM1YT.

3. 14 July 2011
Delivering Norfolk's
Disaster/Continuity Planning Economic Growth -
Speakers: Adrian Gaskell & Bob Darts Business Leaders & Norfolk
Venue: Thomas Paine Study Centre, UEA
Disasters, natural or man made are, unfortunately,
MPs Debate’
becoming more frequent (think of flooding, fire, adverse Your local Branch was represented at the recent
weather patterns and, yes, terrorism). Adi Gaskell is ‘Delivering Norfolk's Economic Growth - Business
Content and Communities Manager at the Chartered Leaders & Norfolk MPs Debate’ organised by the Norfolk
Management Institute and will present on the subject of Chamber of Commerce. The event was introduced by
continuity planning and how you can mitigate the Caroline Williams, Chief Executive of the Norfolk
damage to your business if it were to experience a Chamber of Commerce.
disaster of any kind.
An initial presentation was given by Mark Phillips,
Bob Darts is a Counter Terrorism Security Advisor Deputy Managing Director of National Express East
(CTSA) for Norfolk Constabulary. Bob will provide details Anglia who painted an upbeat picture of the
on how you, as a manager or business owner, can improvements in train services in East Anglia and for
reduce the risk of terrorist attack and how to minimise further development in the short to medium term.
the effects if the worse were to happen. This was followed by an update on the New Anglia Local
This promises to be an event that could save your Enterprise Partnership (NALEP) by Peter Barry, Joint
business if you put into practice the advice you will Chair of NALEP who provided a synopsis on the
receive – one not to be missed. You can book for this development of the NALEP Business Plan. The Board
event via the following link: http://bit.ly/dRRkwx. structure is taking shape and recruitment to the Board is
anticipated to be complete by the end of April 2011. The
Business Plan will be presented to the Board for formal
adoption in April 2011. Further details in relation to
NALEP appear later in this newsletter.
There were a number of interesting questions posed by
the room to a panel of 8 MPs: Brandon Lewis, Chloe
Smith, Elizabeth Truss, George Freeman, Henry
Bellingham, Norman Lamb, Richard Bacon and Simon
Wright (Keith Simpson was unable to attend due to a
family bereavement).
15 September 2011
Alternative Presentation Skills
Speakers: Terry Kendrick & Richard Mills
Venue: To be confirmed
How many of us have sat through long boring
PowerPoint presentations thinking that there must be a
Norfolk North MP Chloë Smith pictured
better way? Terry and Richard will provide us with some with Prime Minister David Cameron
tips on how to enliven our presentations using
alternative methods. Learn how to capture your The formal debate session was followed by round table
audiences and keep them entertained throughout your discussions with MPs when individuals were able to
presentations. pose questions, for which there was inadequate time
during the main debate, direct to specific MPs.
A full synopsis of the event is available on the CMI
Remember, you can book any of the above events website and can be accessed via the following link:
online at www.managers.org.uk/events or you can http://bit.ly/hPZtwE.
contact norfolk.branch@managers.org.uk for further
information.

4. Advertisement
For further information contact Margaret at mwade@matrix4training.co.uk or on 01603 502240
Introducing Your Committee Part Two
Last month we introduced you to our Branch Chairman, Branch Data Manager and Branch Secretary. This month
we’d like to introduce our Branch Treasurer and some of our other untitled (but very much appreciated!)
committee members.
Mark A Clayton, AAIA, AFA, FIAB, FFTA, MCMI, FIOD
Mark is your Branch Treasurer.
Mark is born and bred in Norfolk and began his career in a Professional Office which
was to become KPMG, before moving into a Group Accountant role in the motor
trade. He spent around 15 years in the motor industry, 12 of which were at Director
level. He has subsequently held a number of FD and MD posts and worked as a
Consultant. Mark is currently working as Finance Director of Broom Boats Ltd at
Brundall near Norwich and as Principal of Mark Clayton Associates which provides
business and management support services to SMEs in and around the Norwich
area.
Terry Kendrick
Terry is MBA Programme Director at the University of East Anglia. Terry's specialities
include; strategic marketing planning facilitation and training, strategic risk
management, internet search techniques and competitive intelligence. In addition to
being MBA Programme Director Terry is module organiser for the MSc course on
Interactive Marketing and MBA modules in Strategic Risk Management and
Management Consultancy Skills.

5. Margaret Wade.
Margaret is a Director of Matrix Training Consultancy Ltd. and has been a
Management Team Member for the CMI for ten years, Chair for 4 years. Established
in April 2010, Matrix now has sixteen Associate Consultants, based across the UK,
offering open and accredited Management Programmes from Level Three through to
a BA Hons Degree in Leadership and Management.
Your Feedback – Lean Project Management Event
At our events we always ask attendees to complete a feedback questionnaire to enable us to improve your experience
and to ensure that we are providing events that are relevant to you to help you to improve as a manager. Your valuable
feedback will be used to inform future events and presentations – thank you!
Feedback Questionnaire Analysis
30
25
Number of Responses
20
Fully
Good
15
Adequately
Poorly
10
5
0
1 2 3 4 7 8 9 10 11
Question Number
The questions were (and we do know the numbering on the forms has gone awry – this will be fixed):
1. To what extent did the event meet your personal needs?
2. Relevance of presentations?
3. Quality of papers/publicity materials?
4. Administration of the event?
7. Overall opinion of the event?
8. Quality of the venue?
9. Quality of refreshments?
10. Has the event provided you with any ideas or action you can implement (Y/N)?
11. Would you recommend attending a branch event to a friend or colleague (Y/N)?

6. Your Feedback Newsletter 01 – and Our Response(s)
In our first Newsletter we asked for your feedback and we’re pleased to say that you didn’t disappoint!
We had a couple of people point out the gremlins that sneakily crept in and were to do with a certain Branch Secretary
attaching the draft version of the Newsletter to the email rather than the checked version but at least that proves you read
it - apologies all!
Secondly, we had a comment that the ‘Meet the Committee’ section wasn’t the easiest to read due to the page layout so
we’ve changed the format of the Newsletter a tad this time and, hopefully, you’ll find that it reads better this time around.
We also had a number of comments regarding the cost and irregular frequency of CMI Norfolk Branch events. We
recognise that all CMI members pay a yearly membership subscription and that you want to feel that you are receiving
value for money. In light of this we have reviewed how your Branch is run and have made what we believe to be a
number of positive changes:
1. We will be holding Branch Committee meetings regularly on the third Thursday of every month with effect
from 17 March 2011. This will ensure that you can provide us with feedback in advance of meetings sure in
the knowledge of when the meeting will take place. Members are also very welcome to come along to
meetings. The one thing we would ask is that you email us at norfolk.branch@managers.org.uk by the
second Thursday of the month if you have a specific item you’d like to raise to allow us to ensure that an
Agenda item is created and time allowed for you.
2. As from February 2012 we will be holding events monthly on the first Thursday of every month. This will
provide you, our members, with the certainty that something will be happening on the same day of every
month at the same time and will allow you to put the dates into your diaries well in advance. We are already
putting together a list of potential events for 2012 and would be delighted to hear your suggestions for
possible topics – or perhaps you may know a potential speaker that may be interested in presenting?
3. After listening to your comments and reviewing Branch finances we have decided that all general monthly
events will be FREE TO MEMBERS with effect from February 2012. This means that your membership
subscription will buy you not only access to the many resources and benefits offered by the CMI via their
website but will also provide you with multiple learning and networking opportunities throughout the year. We
will be retaining a small charge for guests that will be waived if they sign up to join the CMI at the event.
Initially, this will be for a trial period of one year but, if it proves successful, we’ll retain the policy going
forward. In order for this to work we really will need your support at events so please come along and support
your local Branch!
4. We will also be organising two ‘paid for’ events each year – one summer bash and a Christmas party. These
will be rather more extravagant than our monthly events and will give everyone the chance to dress up and
let their hair down. We’d love to hear your ideas as to what these events could look like: purely social, formal
or informal, with or without speakers etc. Please do let us have your thoughts.
5. We are considering the possibility of holding occasional events or Committee meetings outside of Norwich;
perhaps further afield such as King’s Lynn, Thetford or Great Yarmouth to make it easier for our widely
spread membership to attend events/meetings. If you would be interested in events being held elsewhere in
the County, please get in touch at norfolk.branch@managers.org.uk and, if demand is strong enough, we’ll
look to put something on closer to you
Because we want to offer you best value and respond to your concerns by providing events free of charge, the Committee
has been looking at alternative ways to support the Branch. One of these is to offer advertisements in our Newsletters.
The first of these appears in this month’s issue and we’d like to extend to our members the opportunity to support the
Newsletter and Branch activities by advertising in the Newsletter or by sponsoring events. If you, or your business, would
be interested in providing support to your Branch in this way while also putting your message in front of over 900 locally-
based practicing managers and business owners please contact us at norfolk.branch@managers.org.uk. Please note that
Newsletters also appear on the National CMI website and are available for all members and non-members to view.
We very much hope that you will consider the changes we’ve outlined above to be positive and we’d very much value
your thoughts and comments on the changes and our other proposals. Remember, this is YOUR Branch and we want to
provide you with what you want, so please get in touch with us at norfolk.branch@managers.org.uk and let us know if
we’re heading in the right direction.

7. Your CMI Norfolk – Now Available Everywhere and Any Time
CMI Norfolk on Facebook CMI Norfolk on CMI Forums
Your Norfolk Branch Facebook Page, which provides Also, why not visit us on the CMI Website where we
regular updates on events, local and national business have an active and lively discussion group with debates
news and general discussions, can be found by clicking on current topics of interest, locally and nationally. You
on the link below: can reach our discussion pages direct at:
‘Like’ us at: http://www.facebook.com/CMINorfolk http://www.managers.org.uk/norfolk.
Here you’ll also find current and previous copies of
Newsletters, details of forthcoming and past events and
CMI Norfolk on LinkedIn copies of presentations, not to mention copious good
ideas shared by other managers from a range of
Your Branch also has a LinkedIn Group which provides business sectors to help you to improve and develop as
regular updates on events, local and national business a manager.
news and general discussions.
And remember, you can always contact us at
Join the Norfolk Branch LinkedIn Group by clicking norfolk.branch@managers.org.uk.
http://linkd.in/hf3y6R.
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8. of structural management but instead will be a dynamic
New Anglia Local Enterprise business led partnership involving equal representation
from private and public sectors.
Partnership (NALEP)
We will bring together strong leaders from the business
In June 2010 the coalition government announced the community and from local government. We will work
opportunity for areas to develop Local Enterprise together with all parties to maximise opportunities and
Partnerships (LEPs). These are to be partnerships growth and remove the barriers to sustainable
between local authorities and businesses and are development and employment creation.
expected to play a key role in promoting local economic
development. The government wants LEPs to drive The Government approved the proposal for a New
economic growth across an economic area and to Anglia LEP in December 2010.
provide a means for local authorities to work together
with business. At present, it’s difficult to see how local businesses can
directly influence the NALEP. With this in mind a new
forum has been established to communicate the
The government published a White Paper, ‘Local thoughts and concerns of business to the NALEP. Still in
Growth: realising every place's potential’ in October an embryonic stage Anglia Community for Enterprise
2010 which sets out the government's economic (ACE) has been created, initially by Phil Risby and
development plans (see http://bit.ly/fFPPfT). Martin Lake of the Federation of Small Businesses, with
the initial aim of communicating the thoughts and
Since the announcement, local businesses, business concerns of business to the NALEP.
forums and local authorities from Norfolk and Suffolk
have been working together and, in November 2010, The Norfolk Branch of the CMI is actively involved in the
‘The New Anglia LEP’ (see http://bit.ly/dQYuKQ) was development of ACE and is providing input to its stated
published. mission and objectives. We believe that it is imperative
that the opinions of our members are heard and that the
The stated aims of the New Anglia LEP (NALEP) are: NALEP should be held accountable to local businesses
for any decisions made going forward.
The New Anglia LEP provides a unique and exciting
opportunity to re-shape our economic landscape at a The NALEP is currently advertising for Board Members
challenging time for the UK economy. We are very via the www.newanglia.co.uk. There is opportunity for
positive about the role we can play. our members to be considered for a place on the Board.
We are uniquely placed to lead the country in meeting
some of its greatest challenges. These include the
impact of climate change and the provision of secure Chartered Manager
supplies of energy and food.
Our LEP will build on Norfolk and Suffolk’s leading Chartered Manager validates your personal impact and
expertise in environmental issues. It will make the area a effectiveness, it provides:
world leader in green and low carbon business growth.
 Professional recognition and independent
Our LEP will be a business led strategic organisation. It endorsement of your ability to deliver results,
will bring together strong representation from the private translating your experience into something
sector with the ‘best in local government’. This will employers understand;
create a new partnership that will truly support a private  A means of differentiation, setting you apart and
sector jobs recovery. enhancing career prospects within and beyond
your current role;
Our LEP will work towards long term, sustainable  An opportunity to understand yourself and the
economic growth. It will remove barriers to enterprise way you work, and increase your confidence in
and significantly improve the area’s business your abilities and personal strengths;
environment.  Parity with other Chartered professionals;
 Access to networks of like-minded individuals in
Our LEP will be different from the old regional structure. similar leadership roles.
Its core principle will focus on creating the best possible
environment for businesses to develop and innovate, Peter Elliott, Norfolk Branch Secretary, is a recent
creating prosperity and bringing global recognition to our addition to the growing ranks of Chartered Manager and
key business sectors. would be pleased to discuss the process involved and
benefits of becoming Chartered to you and your
To deliver our goals we fully recognise that a new type organisation. If you’d like further information email Peter
of partnership is required. The LEP will not involve tiers at norfolk.branch@managers.org.uk.