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An open cloud architecture is emerging, a must to ensure portability
while preventing vendor lock-in

Analytics
API

Commerce
API

Collaboration

Location

API

API

Data

Services

API

API economy

External
Ecosystem

SaaS

API

Marketplace
App
API

Solutions

API

Cloud operating environment

PaaS
Services & composition patters

API & orchestration
services

Traditional
workloads
Data
store

Mobile

Middleware

Services

Security

Operations

Develop
ment

Software defined environments

IaaS
Workload definition, optimization & orchestration

Resource abstraction & optimization
Software defined
compute

Software defined
storage

Software defined
network

Hardware
Cloud enabled

Cloud native

•

Legacy applications based on
traditional middleware stacks

•

Emerging / new applications written to
exploit the new cloud platform

•

Cloud delivery enabled by:

•

Cloud delivery enabled by:

o
o

•

Automation

o

•

Standardization
Portal-enabled access

Requires migration of large volumes of
applications
Resilience assumed at the
infrastructure layer

Competitive displacement
opportunity

+

o
o

Cloud API’s

o
•

Self-service portal
Pools of standard infrastructure

Resilience, scalability and recoverability
designed in at the application layer

New market growth
opportunity
So-called “cloud adoption initiatives” can be delivered with multiple
deployment models

Cloud
platform
services

Cloud
enabled
data center

Business
functionality
on cloud

Cloud
service
provider

Create a cloud strategy, roadmap and business model

Traditional
IT
Enterprise data
Enterprise
center

Data Center

Private
cloud
Enterprise data
center

Managed
private cloud

Hosted
private cloud

Enterprise data
center

Enterprise

Shared
private cloud

Public
cloud

Enterprises

Users

Hybrid cloud management, service orchestration and integration

Build it.

Tap Into it.
Cloud business strategy approach
Your initial assessment:
where and why ?

Refining your position using IT
business value enablers (attributes)

Initial position of your
competitors ?

Customer Intimacy

Analytics Service
Adoption

Supply Chain
Collaboration

Cloud Service
Adoption

Targeting your new position:
how to improve or maintain?

Define cloud mission to enhance or
maintain your position

Complete the balanced score card

MISSION
WHAT SHOULD THE PROGRAM ACCOMPLISH?
To manage and maintain our water assets cost effectively while improving our service to our customers.

Mission
STRATEGY

for the cloud enabled
business program

HOW WILL THE PROGRAM ACHIEVE ITS OBJECTIVES?
1. Better management and tracking of asset performance, age and condition
2. Better tracking of spend on parts and labor for repair work
3. Increase customer satisfaction through pro-active maintenance of assets

CRITICAL SUCCESS FACTORS
HOW DOES THE PROGRAM GAUGE PERFORMANCE?

Financial

Strategy
Critical Success
Factors

•
•
•
•

ROI / Payback period
Indirect labor savings
Direct labor savings
Reinvestment of
savings for
infrastructure
improvements

Process
Effectiveness
• Improved crew
utilization
• Reduction in cycle
time
• Reduced back log
• Fewer emergency
repairs

Citizen
Satisfaction
• Higher customer
satisfaction ratings
• Reduced service
disruptions
• Improved emergency
response times

USE CASES

Innovation &
Growth
• Use of predictive
analysis methods to
reduce asset failures
• New services offered
Cloud Computing Reference Architecture (CCRA) development process

Development led by the IBM Cloud Computing
Architecture Board
• Comprising technology leaders from IBM Research and
IBM’s software, systems and services organizations

• >50 of IBM’s top cloud computing experts represent the
core team

Derived from extensive client interaction combined
with IBM’s extensive capabilities and experience in
building enterprise-class IT systems.
The CCRA provides specifications for
• The physical components of a cloud implementation
(network, compute, storage, virtualization)
• Software components required to run management
• Operational processes
• Governance policies tailored for the environment or
enterprise

A process of continuous improvement helps
ensure that the reference architecture is both
responsive to changing client and security
requirements and incorporates technology
developments via IBM products and evolving
design specifications.
Let's assume you want to engage on the cloud path, and architect an
end-to-end solution. We have defined 12 steps in the CCRA approach

Understand
environment

Define client
Requirements

1. Business drivers

4. Candidate coud
services

2. Business
processes

5. Use cases and
actors

3. Current IT
environment

6. Non-functional
reqirements

Design
solution

Detail design
to define BOM

Define roadmap
& first project

7. System context

9. Architecture
decisions

11. Roadmap

8. Architecture
overview

10. Operational
model

12. Project scope
Cloud Computing Reference Architecture (CCRA) – overview

Architectural
principles

Architecture
overview

Standards &
terminology

Cloud service
creation

Use cases & roles

Non-functional
requirements

Consumability

Operational
support services

Software-as-aService

Business support
services

Component model

Operational model

Architectural
decisions

Management
processes

Cloud service
provider

Security

Resiliency

Overcommitment
& placement

Performance &
scalability

Multi-tenancy

Server
virtualization
management

Storage
virtualization
management

Network
virtualization
management

Hybrid cloud

Metering,
accounting &
rating
Cloud Computing Reference Architecture (CCRA) – overview
Cloud Service
Consumer

Common Cloud
Management Platform

API

Consumer Inhouse IT

Infrastructure

IaaS

Customer
Account
Management

Provisioning

Monitoring &
Event
Management

Change &
Configuration
Management

Service
Request
Management

Order
Management

Pricing

Entitlement
Management

Image
Lifecycle
Management

Incident &
Problem
Management

IT Service
Level
Management

IT Asset &
License
Management

Capacity &
Performance
Management

Service
Composer

Service
Offering
Management

Subscription
Management

Service
Request
Management

Service
Offering
Catalog

Contracts &
Agreement
Management

Service Automation Management

Platform & Virtualization Management

API

Middleware

Service
Component
Developer

BSS – Business Support
Services

Service Delivery Catalog

Infrastructure
Mgmt Interfaces

Applications

Service Management

Business
Processes

PaaS

Platform Mgmt
Interfaces

Consumer
Business
Manager

Business
Manager

Metering

Rating

Billing

Clearing &
Settlement

Accounts
Payable

Service Development Portal & API

SaaS

Software Mgmt
Interfaces

BPaaS

Service
Manager

OSS – Operational Support
Services

Service Consumer Portal & API

API

Service
Integrator

API

Cloud Service
Integration
Tools

Existing &
3rd party
services,
Partner
Ecosystems

BP Mgmt
Interfaces

Cloud Services
Consumer End
user

Cloud Service
Creator

Cloud Service Provider

Accounts
Receivable

Transition
Manager

Operations
Manager

Service Creation
Tools
Service
Management
Development
Tools

Service Runtime
Development
Tools
Software
Development
Tools

Service Provider Portal & API

Deployment
Architect

Offering
Manager

Security &
Risk Manager

Customer
Care

Image Creation
Tools
Consumer
Administrator

Inf rastructure

Security, Resiliency, Performance & Consumability

Governance
Edwin Schouten
Edwin.schouten@nl.ibm.com
06-22233946

Marc Steenbergen
marc.steenbergen@nl.ibm.com
06-10778651

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Cloud computing: onderbouwde keuzes voor IT en business - Edwin Schouten (IBM) CIO SUMMIT 2014

  • 1. An open cloud architecture is emerging, a must to ensure portability while preventing vendor lock-in Analytics API Commerce API Collaboration Location API API Data Services API API economy External Ecosystem SaaS API Marketplace App API Solutions API Cloud operating environment PaaS Services & composition patters API & orchestration services Traditional workloads Data store Mobile Middleware Services Security Operations Develop ment Software defined environments IaaS Workload definition, optimization & orchestration Resource abstraction & optimization Software defined compute Software defined storage Software defined network Hardware
  • 2. Cloud enabled Cloud native • Legacy applications based on traditional middleware stacks • Emerging / new applications written to exploit the new cloud platform • Cloud delivery enabled by: • Cloud delivery enabled by: o o • Automation o • Standardization Portal-enabled access Requires migration of large volumes of applications Resilience assumed at the infrastructure layer Competitive displacement opportunity + o o Cloud API’s o • Self-service portal Pools of standard infrastructure Resilience, scalability and recoverability designed in at the application layer New market growth opportunity
  • 3. So-called “cloud adoption initiatives” can be delivered with multiple deployment models Cloud platform services Cloud enabled data center Business functionality on cloud Cloud service provider Create a cloud strategy, roadmap and business model Traditional IT Enterprise data Enterprise center Data Center Private cloud Enterprise data center Managed private cloud Hosted private cloud Enterprise data center Enterprise Shared private cloud Public cloud Enterprises Users Hybrid cloud management, service orchestration and integration Build it. Tap Into it.
  • 4. Cloud business strategy approach Your initial assessment: where and why ? Refining your position using IT business value enablers (attributes) Initial position of your competitors ? Customer Intimacy Analytics Service Adoption Supply Chain Collaboration Cloud Service Adoption Targeting your new position: how to improve or maintain? Define cloud mission to enhance or maintain your position Complete the balanced score card MISSION WHAT SHOULD THE PROGRAM ACCOMPLISH? To manage and maintain our water assets cost effectively while improving our service to our customers. Mission STRATEGY for the cloud enabled business program HOW WILL THE PROGRAM ACHIEVE ITS OBJECTIVES? 1. Better management and tracking of asset performance, age and condition 2. Better tracking of spend on parts and labor for repair work 3. Increase customer satisfaction through pro-active maintenance of assets CRITICAL SUCCESS FACTORS HOW DOES THE PROGRAM GAUGE PERFORMANCE? Financial Strategy Critical Success Factors • • • • ROI / Payback period Indirect labor savings Direct labor savings Reinvestment of savings for infrastructure improvements Process Effectiveness • Improved crew utilization • Reduction in cycle time • Reduced back log • Fewer emergency repairs Citizen Satisfaction • Higher customer satisfaction ratings • Reduced service disruptions • Improved emergency response times USE CASES Innovation & Growth • Use of predictive analysis methods to reduce asset failures • New services offered
  • 5. Cloud Computing Reference Architecture (CCRA) development process Development led by the IBM Cloud Computing Architecture Board • Comprising technology leaders from IBM Research and IBM’s software, systems and services organizations • >50 of IBM’s top cloud computing experts represent the core team Derived from extensive client interaction combined with IBM’s extensive capabilities and experience in building enterprise-class IT systems. The CCRA provides specifications for • The physical components of a cloud implementation (network, compute, storage, virtualization) • Software components required to run management • Operational processes • Governance policies tailored for the environment or enterprise A process of continuous improvement helps ensure that the reference architecture is both responsive to changing client and security requirements and incorporates technology developments via IBM products and evolving design specifications.
  • 6. Let's assume you want to engage on the cloud path, and architect an end-to-end solution. We have defined 12 steps in the CCRA approach Understand environment Define client Requirements 1. Business drivers 4. Candidate coud services 2. Business processes 5. Use cases and actors 3. Current IT environment 6. Non-functional reqirements Design solution Detail design to define BOM Define roadmap & first project 7. System context 9. Architecture decisions 11. Roadmap 8. Architecture overview 10. Operational model 12. Project scope
  • 7. Cloud Computing Reference Architecture (CCRA) – overview Architectural principles Architecture overview Standards & terminology Cloud service creation Use cases & roles Non-functional requirements Consumability Operational support services Software-as-aService Business support services Component model Operational model Architectural decisions Management processes Cloud service provider Security Resiliency Overcommitment & placement Performance & scalability Multi-tenancy Server virtualization management Storage virtualization management Network virtualization management Hybrid cloud Metering, accounting & rating
  • 8. Cloud Computing Reference Architecture (CCRA) – overview Cloud Service Consumer Common Cloud Management Platform API Consumer Inhouse IT Infrastructure IaaS Customer Account Management Provisioning Monitoring & Event Management Change & Configuration Management Service Request Management Order Management Pricing Entitlement Management Image Lifecycle Management Incident & Problem Management IT Service Level Management IT Asset & License Management Capacity & Performance Management Service Composer Service Offering Management Subscription Management Service Request Management Service Offering Catalog Contracts & Agreement Management Service Automation Management Platform & Virtualization Management API Middleware Service Component Developer BSS – Business Support Services Service Delivery Catalog Infrastructure Mgmt Interfaces Applications Service Management Business Processes PaaS Platform Mgmt Interfaces Consumer Business Manager Business Manager Metering Rating Billing Clearing & Settlement Accounts Payable Service Development Portal & API SaaS Software Mgmt Interfaces BPaaS Service Manager OSS – Operational Support Services Service Consumer Portal & API API Service Integrator API Cloud Service Integration Tools Existing & 3rd party services, Partner Ecosystems BP Mgmt Interfaces Cloud Services Consumer End user Cloud Service Creator Cloud Service Provider Accounts Receivable Transition Manager Operations Manager Service Creation Tools Service Management Development Tools Service Runtime Development Tools Software Development Tools Service Provider Portal & API Deployment Architect Offering Manager Security & Risk Manager Customer Care Image Creation Tools Consumer Administrator Inf rastructure Security, Resiliency, Performance & Consumability Governance