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NIIT Technologies - Outsourcing services for middle east
- 2. Global Economy in Turmoil
• Uncertainty
• Trust deficit
• Government over-reaction, under-
performance
• Future imperfect
© 2012 NIIT Technologies Ltd.
2
- 3. The Squeeze
• Liquidity
• Market
• Employment
• Innovation?
• Transformation?
© 2012 NIIT Technologies Ltd.
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- 4. IT: Caught in the Middle
The disruption:
• Cloud
• Data and Analytics
• Mobility
Technology – a life of its own • Social Media
Business – re-inventing itself to new rules The decision trap :
• Lights-on
• Transformation
• Save and Spend
• Consumerization of technology
© 2012 NIIT Technologies Ltd.
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- 5. What the Squeeze Means
• Role of IT
– Present and Future
• IT strategy
– Leverage the four X four forces
• Go-To-Market
– Cost
– Risk
– Opportunity
• Relationships
– Internal
– External
© 2012 NIIT Technologies Ltd.
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- 7. Leveraging Assets: Cargo Handling
Capacity utilization
Cargo Operations Management Cycle-time reduction
Query management,
track and trace
Error elimination
Door-to-door value-added Scheduling and
services sequencing
Truck Control
Track and Trace
services
Higher space and asset utilization, return on
investment, superior quality of service, quicker turn- Fleet Management
around, value-added services
Mobility, device enablement Electronic document
management
Data Centre Management
ERP e-Management
Business Intelligence
E-Procurement
© 2012 NIIT Technologies Ltd.
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- 8. Working with SATS
Developed Cargo operations and ground handling Core Functions Supporting
Functions
system for one of the largest airport operators. Flight
Management
Air Way Bill
Management
Export Handling Import Handling (SYSTEM)
Refined over the years. 3rd Generation System Warehouse ULD Customer Accounting
Support & Utility
deployed in Singapore last year. Configuration Management Management Module
Master Data
Local Clearance Cargo History House Way Bill Mainenance
System Capability: (CUSTOMS) Management Management
Rules
• High load handling capabilities Configuration
• 10,000 AWB transactions per day Supporting Functions(Business)
• 400 flights per day (Incoming & Outgoing) Mail Handling
AWB Stock
Management
• 300 concurrent users
• 2500 hits per day on web-track system Interfaces
Bar Code
• EDI messages Statistics Scanners
Weighing Scales Email Agents
• Average 90,000 message per day
Inventory Control
Oracle Financials Airlines
System
Other Custom
SITA
Authorities
Before 2005 Before 2007 2008 2009 2010
SATS, Singapore AAT, Hong Kong Cathay Terminal 3, Hong SATS Upgrade, Tan Son Nhat Cargo Services
Kong Singapore Ltd (TCS)
EGAC, Taiwan BGS, Beijing AI-SATS Cargo Terminal, PT. Jasa Angkasa Semesta (PT
Bangalore JAS), 3 Cities
© 2012 NIIT Technologies Ltd.
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- 9. Collaboration - Transformation
Packaged IP
• Cargo Ground Handling
Scope:
• Works with the airline Cargo Reservations System
• End-to-end Cargo Handling
• Improves staff productivity by reducing process redundancies, resulting in enhanced Customer Experience
Implementations
• Singapore
• Taiwan
• Beijing
• Bangalore
• Hong Kong
Benefit
• Revenue generation opportunity for IP owner
• Cost containment for the customer
“The implementation of the Cosys is required to ensure quicker processing of the cargo and will boost the operational efficiency of
the AI-SATS airport services”, Ranjiv Ramanathan, Senior V P (cargo) of AI-SATS
© 2012 NIIT Technologies Ltd.
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- 10. A real opportunity for IT to make a real difference
There is value in emerging technologies :
• How we work
• The tools we work with
• The products and services we provide and sell
© 2012 NIIT Technologies Ltd.
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- 11. Managing the transformation through Incident Management
Workflow based Knowledge Repository Tool, to implement the Incident Management Requirement. With MATRIX, all
of the knowledge required is housed in one document pool. Everything can be accessed through keywords, with the
help of meta tags, or by combing through the entire document pool with a full text search.
Business Need
• Workflow based Incident Management
• Track incidents/ problems/ change requests /
defects
• Maintain Knowledge Repository
• Community Discussions
• Alerts and Notifications
Benefits
• Central repository of Incidents
• Dashboards for Analysis
• SLA Tracking
• Collaboration among stakeholders
• Sharing of Circular/Notices / Announcements
Configurable Secured On Cloud
© 2012 NIIT Technologies Ltd.
11
- 12. What ‘Consumerization of IT’ means
Bringing technologies readily available to consumers
into the workplace
•Hear
•Speak
•See
•Feel
•Think
•Respond
•Taste?
•Smell?
© 2012 NIIT Technologies Ltd.
12
- 13. Mobile Enablement : Competing with Regional and Local Players
Transportation Customer Warehouse
Plant
Remaining
Shipment
Plant Transportation Customer Warehouse
(Floating
Warehouse) Enterprise Server
& Mobility Middleware
Salient features:
• Access SAP environment thru a Mobile attached with a small printer to generate invoice.
• A new invoice is recorded in SAP for the delivered quantity.
• Simultaneously the Stock Transfer Note gets modified in SAP for the quantity delivered.
• On the spot collection of payment by providing retails invoice as the desired quantity is delivered.
• Save on secondary freight; Improve bottom-line.
• Faster delivery of goods to customer; Increase Customer Satisfaction.
© 2012 NIIT Technologies Ltd.
13
- 14. Port Scanning: Inward Logistics made simple with
Hand Held Device
Port Scanning Application
Business Need
• Optimization of vehicles operation for
improving:
• Dispatch time for Priority Vehicles
• Visibility of Vehicle Stock arrival
• Traceability of Vehicles
• Customer satisfaction thru accurate
Expected time of delivery
Business benefits
• Ship and Vehicle arrival information
availability
• Automation of Port operations to save cost
and time
• Identification of Priority Vehicles for faster
accessorization and dispatch to main Yard
• Vehicle Traceability and Analysis reports Options to pull
real-time Barcodes used
Ship & Priority
Color Codes in the
Scanner for Tracking &
Information Generating Exit
denotes Priority of
the Vehicle Notes
© 2012 NIIT Technologies Ltd.
14
- 15. Transforming with Lights-on
Separate partnerships based on
Horizontal based Decay technical service lines
outsourcing, i.e. based on or • ADM Partner
technical service line • Infrastructure Partner
Stability • AMS Partner
Domain based partnerships across business lines and processes
Building embedded and SLA based work practices from customer workplace
© 2012 NIIT Technologies Ltd.
15
- 16. Emirates Group
• Acted as a valued sourcing partner by
synchronizing the competency process for
recruitment with customer
• Competency based volume resourcing for project
management and various cutting edge technical
skills
• Domain based value add and Niche skills
resourcing
• Consulting engagements on architectural, domain
and testing assignments
• Both T&M and Project based delivery model at
customer site
© 2012 NIIT Technologies Ltd.
16
- 17. Transforming with Lights-on
Separate partnerships based on
Horizontal based Decay technical service lines
outsourcing, i.e. based on or • ADM Partner
technical service line • Infrastructure Partner
Stability • AMS Partner
Stability Platform based partnerships,
Domain based outsourcing
or either across business lines or
Evolved processes
Platform based partnerships across business lines and business processes
Stabilizing platform and evolve functionality for regional benefits
© 2012 NIIT Technologies Ltd.
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- 18. Toyota Motors - 14 year long relationship
2008-11 •Development of R-OEM
TMME, Belgium •Country wide Rollout of TOPSERV
TMC, Japan (through Toshiba) •Involved in Oracle EBS – EM, MS and TMT
•TKM – CTDMS development/Rollout
•ALJ – DMS development
TKM, India •ALJ – Body & Paint Development
•TMAP- TBR Migration
2004-07 •Development of TOPSERV
•Development of DOTS, ESS, IXOS
ALJ, Kingdom of Saudi Arabia •SAP Support & Maintenance
•Linking Manufacturer-Custom Broker
•Development of Fleet Management & Wholesale Invoicing
TMAP, TMT Thailand •System for Price Estimation: CBU Vehicles and CKD Parts
•Establishment of ODC for S&M
2000-03 •Development of Distributor Parts Pricing System
No. of platforms stabilized •Overseas Export Management of OEM Parts
•System to handle warranty claims of various distributors
Name of No. of No. of Average •A Web-based Sales & Logistics system
System Users Dealers/ Transactions/ •Systems for Manufacturer – Distributor relationship
Branches Day
1998-99 •System for Distributor – Dealer Relationship : Demand Forecasting
Sales 6,000 402 10,000
•Linking over 200 locations across 100 dealers
Service 7,000 322 60,000 •An Order Processing System that connected all spare parts vendors
DMS 5,000 140 45,000 •All Spare Parts Vendors brought under a single umbrella
© 2012 NIIT Technologies Ltd.
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- 19. Current Engagements with Toyota
Toyota, Thailand (TMT, TMAP-EM)
• Maintenance of entire Sales & After Sales domain
TMME, Belgium
• Maintenance of multiple applications in
TMC, Japan (through Toshiba) Finance/HR/Manufacturing
• Support of Oracle EBS Implementations
TKM, India • Change Management Consultancy & Communications
for SAP to Oracle
• Kaizen of Sales and After Sales systems
• Kaizen of Finance/HR Manufacturing systems
• Technology Migration of Sales and Distribution system
ALJ, Kingdom of Saudi Arabia • Project Management
TMAP, TMT Thailand Toyota, India (TKM)
• Development & Rollout of (Country wide) Sales and
After Sales system
• Training to Dealers and Migrate data to new system
• Centre of Competency with dedicated Functional and • Maintenance of Sales and After Sales system
Technical team to support Toyota domains • Project Management
• Increase productivity
• Reduced cycle-time for delivery Toyota, KSA (ALJ)
• Customer comfort and trust • Development & Implementation of Sales system
• Strong knowledge of TMAP Framework and TMAP • Development of Body and Paint system
Development Standards
• Mature & Proven Dual-Shore model of development, service
delivery
• Rich experience of Toyota culture
© 2012 NIIT Technologies Ltd.
19
- 20. Transforming with Lights-on
Separate partnerships based on
Horizontal based Decay technical service lines
outsourcing, i.e. based on or • ADM Partner
technical service line • Infrastructure Partner
Stability • AMS Partner
Stability Platform based partnerships
Domain based outsourcing or either across business lines or
Evolved processes
Business service based Evolved Cloud adoption (internal /
outsourcing or external)
Agile
Business services based partnerships across internal and external cloud adoption
Transforming application portfolio by consolidating infrastructure and platform on cloud
© 2012 NIIT Technologies Ltd.
20
- 21. 3 Stages of Application Consolidation + Rationalization on Cloud
• World’s second largest cement producer
• Transforming application portfolio for their Asia-Pacific region including Indonesia,
Malaysia, Thailand, Singapore, Vietnam, etc…
• Pilot completed for Indonesian region successfully
© 2012 NIIT Technologies Ltd.
21
- 22. The New ‘Information’ Technology Stack
Demand
CT
End customer / consumer Usage and
Experience Experience
Consumer
Technology
Business Functionality, Business
Applications Process Enablement
BT
Business
Technology
Infrastructure
Foundational infrastructure,
databases, tools, networks, security,
IT
archival, etc.
Information
Technology
Enablement
© 2012 NIIT Technologies Ltd.
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- 23. Outsourcing Redefined
“It’s not about outsourcing jobs or tasks;
it’s about importing competitiveness”
- Late Prof. Dr. C. K. Prahalad
© 2012 NIIT Technologies Ltd.
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- 24. SOS
...---…
A Fresh Perspective on Outsourcing
“Specialist Out-Sourcing”
© 2012 NIIT Technologies Ltd.
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