The Hong Kong Consumer Council (HKCC) is an independent statutory body that protects and promotes consumer interests in Hong Kong. It receives and examines consumer complaints, provides advice to the government and businesses, and conducts independent research on consumer issues. The HKCC has been successful in influencing government policy and legislation around issues like banking rates and general competition laws. The HKCC empowers consumers through information gathered from product testing, industry research, and competition studies, which it shares with the government, businesses, and consumers. It works cooperatively with the government on consumer education and issues like food safety and bank branch closures.

1. Forum Discussion Consumer Groups and Government: Working together, market intelligence Ms. Connie LAU Chief Executive Hong Kong Consumer Council