1. Middleware Managed Services
Middleware as a service
Middleware is now a critical component of many IT systems and the impact
of any problem, slow down or outage in mission critical middleware can be
disastrous both financially, legally and to your reputation.
At the same time the complexity of an organisation’s middleware is
growing rapidly and now encompasses Web Servers, Application Servers,
ESBs, Data Grids, Messaging Middleware, BPM and SOA infrastructure
from many commercial and open source vendors. Each product requiring About us
its own expertise, support, patching, tuning and upgrading to ensure
problems are avoided. However, the skills to maintain an enterprise-wide C2B2 is a specialist and
reliable, scalable, high performance, secure and manageable middleware independent middleware,
infrastructure requires a level of technical expertise few organisations can consultancy dedicated to ensuring
maintain in their operations teams. your solution goes live Fast,
Reliable, Manageable and Secure.
When there is a problem impacting the business many operations teams Our consultants are experts in
have to figure the problem out by contacting the developers of the the leading commercial and open
system, if they are still around, or liaising with multiple vendors who are source Java middleware platforms
predominantly interested in only their product and its configuration. from Oracle, Red Hat and VMWare/
What your operations team needs to rapidly fix middleware problems is a SpringSource; and have in-depth
partner with deep middleware product expertise combined with a deep knowledge of configuring them
understanding of application development and massive experience in for Scalability, Performance,
problem diagnosis and fix. Availability, Serviceability and
Security. We provide a full range
C2B2 provide a range of middleware managed services specifically of services, supporting you
designed to provide deep middleware skills on demand to enhance the throughout the project life cycle.
support you get from your existing operations team and vendor support Our consultants concentrate on
contracts. getting your Java middleware
right, freeing up project
Key benefits developers to get the business
functionality right, massively
C2B2’s Middleware Managed Services enhance your operational support reducing the risks in project
capabilities with deep middleware expertise: implementation, deployment and
ı Reduces System down time via rapid triage, diagnosis and fix. operations.
ı Enhances security through application of hot fixes and patches.
ı Increases vendor support responsiveness through creation of test
cases.
ı Proactively reduces outages through effective monitoring and alerting
before issues arise.
ı Increases performance and scalability via best practice reviews and
recommendations.
ı Increases the knowledge and experience of your development and
operations teams.
ı Reduces consultancy costs with a consultant on-site next working day.
Telephone: 08450 539457 Email: info@C2B2.co.uk Web: www.C2B2.co.uk C2B2_MIDDSERV 20/05/2011
© 2011 C2B2 Consulting Limited, Unit 33, Malvern Hills Science Park,
Geraldine Road, Malvern, Worcestershire. WR14 3SZ
Registered in England and Wales: 4563419

2. Middleware Managed Services
Key features
C2B2’s managed service offerings provide support for your application
or service running on your middleware stack. We have a range of service
offerings that enhance those available from traditional vendors. While
a standard vendor support contract is designed to fix bugs in the their Supported Products:
product. C2B2’s support is designed to ensure you meet your SLA’s in a
production environment. We get to know your application architecture so ı AIX
we can identify problems both in the middleware and the application.
ı Oracle WebLogic Server
All our support offerings provide: ı Oracle Glassfish
ı Access to a middleware consultant via web, e-mail or on the phone. ı Oracle Service Bus
ı Consultant on site next working day for critical issues. ı Oracle BPM
ı Review of your middleware configuration and application to identify
ı Oracle Coherence
potential issues.
ı Diagnosis of both middleware and application problems. ı JBoss EAP
ı Liaison with vendors to create test cases if there is a specific product ı JBoss Enterprise Web Platform
problem
ı JBoss SOA Platform
ı Liaison with open source communities where no support is available.
ı Liaison with your application developers if there is an application ı JBoss Portal
problem. ı JBoss Operations Network
ı Notification of new patches or service packs for your middleware. ı JBoss AS Community
ı JBoss BRMS
In addition we offer a range of services above on beyond the usual help desk
services: ı Infinispan
ı Remote login or screen sharing to help diagnose and fix issues. ı HornetQ
ı Upgrade and patching to the latest service packs and security fixes. ı Apache Tomcat
ı Monitoring, alerting and system dashboards to identify potential
problems before they occur. ı Apache ActiveMQ
ı Preventative maintenance based on metrics and alerts. ı Apache Camel
ı Deployment and roll out for new applications and infrastructure. ı Apache CXF
ı Capacity Planning advise and guidance.
ı Apache HTTPD
ı Routine Operational Administration
ı Fully managed and hosted middleware services. ı Apache Cassandra
ı Cloud hosting and management. ı Apache Hadoop
ı Elastic clustering and scalability on demand. ı VMWare vFabric tcServer
Next Steps ı VMWare vFabric GemFire
ı VMWare vFabric Hyperic
Contact your C2B2 Account Manager for more information on our ı VMWare vFabric RabbitMQ
middleware support services and pricing. If you need to tailor your support
to cover specific technologies or you have any questions please call or e-mail
us at sales@c2b2.co.uk or +44 8450 539457.
Telephone: 08450 539457 Email: info@C2B2.co.uk Web: www.C2B2.co.uk C2B2_MIDDSERV 20/05/2011
© 2011 C2B2 Consulting Limited, Unit 33, Malvern Hills Science Park,
Geraldine Road, Malvern, Worcestershire. WR14 3SZ
Registered in England and Wales: 4563419