By becoming a TWCBC partner, you can: - Diversify your product portfolio with reliable data, voice, and Ethernet services that give your customers a valuable alternative solution to traditional LEC providers. - Increase profitability by participating in our lucrative performance-based compensation program that offers excellent earning and profit potential. - Boost productivity with best-in-class online self-service tools that drive efficiency and fast results. - Grow your business with confidence because you will have powerful ties to a Fortune 500 company with financial stability and an outstanding track record of customer service. Learn more about how partnering with Time Warner Cable Business Class can elevate your business to the top.

1. TIME WARNER CABLE BUSINESS CLASS
Partner Program
Sales Partner Overview

2. With a vast network of support,
Time Warner Cable Business Class
can help elevate your business to
the top.
2

3. WE’LL ASSIST IN THE
HEAVY LIFTING.
Our Partner Program can allow you
to provide your customers with the
innovative telecom products they
need to thrive in today’s economy.

4. Enhanced
training
initiatives
Co-marketing
opportunities
Feature-rich
order mgmt
platform
Help Desk for
pre-qualifying
opportunities
Experienced
Channel Sales
support
Award
winning 24/7
Customer
Support
BENEFIT FROM EXCELLENT
SERVICE & SUPPORT

5. YOUR CUSTOMERS WILL BENEFIT FROM
OUR VAST NETWORK OF SERVICES.
Internet Access
Phone & Voice PRI
Television
Cloud Services
Network Services

6. TIME WARNER CABLE BUSINESS CLASS
 Business-to-Business arm of Time Warner Cable, providing
commercial service since 1998
 Part of a $21.4B, financially stable company
 Headquartered in New York, New York
– 51,000 employees companywide dedicated to serving commercial &
residential
 A facilities-based service provider with miles of fiber optic
infrastructure within our metro markets
 Full suite of advanced services backed by strong technical support
– Advanced Ethernet, Internet, Phone, and Cable TV
– Scalable business solutions designed to meet the diverse needs of
business
– Dedicated Partner Channel support structure with local field sales
support and service teams

7. BENEFIT FROM THE STRENGTHS OF A LEADING
PROVIDER.
 We operate a national network with strong local service
 Wholly-owned and operated network, including “last
mile” access using carrier-grade ring topology
 Strong fiber and hybrid fiber coax network infrastructure
that is carrier-class and completely bypasses the ILEC
and CLEC infrastructure
 Competitively priced, technologically advanced
telecommunication solutions tailored to meet complex
customer needs

8. NATIONAL PRESENCE, WITH A STRONG LOCAL REACH
8

9. INTERNET ACCESS
Always-on Internet access is essential to achieving
business goals. But you also require speed, reliability
and security. Most importantly, your customer needs
an Internet plan that can adapt to the needs of their
growing business.

10. INTERNET ACCESS &
WIDEBAND
 Internet service tiers available to fit any business
 The ability to scale with growing bandwidth needs,
allowing increased efficiency for data transmissions
 Not distance sensitive like DSL
 Higher Internet speeds offered using DOCSIS 3.0
Internet Access Tiers *
7 Mbps X 768 Kbps
10 Mbps X 1 Mbps
15 Mbps X 2 Mbps
35 Mbps X 5 Mbps
50 Mbps X 5 Mbps
75 Mbps X 5 Mbps
100 Mbps X 5 Mbps
* Pricing and speed varies by market
Features:
– Always-on Internet access
– Ability to customize
transmission speed based
on business requirements
– Power several workstations
with a single Internet
connection
– Large capacity for
instant downloads and
transmissions

11. 11
DEDICATED INTERNET
ACCESS (DIA)
• High-bandwidth, symmetrical, dedicated Internet
access link delivered over our private fiber network
• Customizable and flexible bandwidth adaptable to
your changing business needs
• Service Level Agreements ensure high performance
and availability for your mission critical applications
• Bandwidth Scalability – Symmetrical connectivity
speeds from 3 Mbps up to 10 Gbps for consistently
reliable upload and download speeds to meet your
evolving business needs
Features:
– Runs over the Time Warner
Cable Business Class fiber
network
– Routing options through
LAN, static routing or
Border Gateway Protocol
(BGP)
DIA provides connectivity on a high-capacity fiber
network that can deliver a dedicated and continuous
link between your LAN and the Internet.

12. Static IP
• Provides an IP address designation that
always remains the same
Email
• Standard POP3 Email (we assign your
domain name)
Managed Security
• Fully managed perimeter of services that
includes management, configuration,
implementation and 24/7 support.
Online Backup
• Back up computer files, server applications
and other critical business data.
• Allows from 10Gb to 1.5Tb of storage.
Web Hosting
• Develop a professional web presence with
our cost-effective website hosting.
12
VALUED-ADDED SERVICES
IP VPN
• Managed VPN option provides enhanced
SLAs, robust monitoring and ensures
optimal performance.
Personal Security Suite
• Combat viruses, spyware, and malware to
enhance your company’s network security
Wireless Internet Access
• Enable multiple devices to access the
Internet at your place of business
TWC WiFi Hotspot
• Keep your customers connected in waiting
rooms, lobbies, or public areas.

13. PHONE & VOICE PRI
Your secure communication needs are in trusted hands
with our reliable, customizable phone services. Flexible
plans are tailored to fit your unique business. Your
customers can also keep their existing business phone
numbers and telephone equipment.

14. BUSINESS CLASS
PHONE
 Digital voice service
– Replacement for POTS
– Analog handoff to customer
 1-30 lines (minimum of 2 lines
if not bundled with Internet)
 Bundled discounts with Internet
25 Calling Features:
– Voice Manager and Voice Manager Connect
– Auto Attendant
– Hunting
– Business Voicemail (Single, Group and
Shared)
– Account Codes (Verified and Non-Verified)
– Caller ID and Custom Caller ID
– Caller ID Blocking and Unblocking
– Anonymous Call Rejection
– Inbound/Outbound Call Restriction Options
– Three-Way Call Transfer
– Speed Dial
– Remote Call Forwarding
– Online Account Detail
– Custom Ring
– Call Logs
– Call Return
– Do Not Disturb
– Intercept Message
– Last Number Redial
– Hotline/Suspended Line
– Simultaneous Ring
– Sequential Ring
– Office Anywhere
– Personal Attendant
Additional Benefits:
• Voice Manager: This web-based portal enables you to
manage features for both you and your employees whenever
you like, anywhere you have an Internet connection.
• Mobility Package: Your office phone becomes mobile with our
Mobility Package. Designed for the multi-tasking professional,
the optional Mobility package includes Simultaneous Ring,
Sequential Ring, Office Anywhere, and Personal Attendant.
• Premium Features: Optional premium phone features
including Business Groups, Auto Attendant, and Group and
Shared Mailboxes can be added for a nominal monthly rate to
further customize your system.

15. BUSINESS CLASS PRI
Benefits of Business Class PRI:
 IP-enabled voice solution
 Gives customers a true alternative to their local phone
company
 Allows customers to keep current telephone numbers
and existing equipment
 On-Demand Analysis Reports
 Long Distance (LD) Minutes of Use (MOU) packages
help businesses seeking to control costs or lower their
monthly long distance costs
Business Rich Features:
– Standard 23 voice channels
– Fractional options of 8, 12, and
16 “B” voice channels
– Supports simultaneous voice
calls using PRI T-1.
– Caller ID for inbound calls
Other Features:
– Unlimited local calling plan
– Direct inward & outward dialing
– Call forwarding
– MOU packages of 3,000, 5,000
and 10,000
– line call detail
– Calling Name and Number
Delivery for Outbound Calls
– Inbound/Outbound call block
options
Business Class PRI (Primary Rate Interface) is an
IP-enabled voice trunk service that provides
flexible and affordable solutions delivered over
our scalable fiber rich network. PRI supports the
needs of both large and small businesses thanks
to its standard and customized PRI
configurations.

16. SIP TRUNKS
Time Warner Cable Business Class SIP
Trunks offer an economical Voice over IP
(VoIP) interface for IP PBXs. SIP Trunks,
based on forward-looking IP technology,
deliver a highly scalable, flexible and cost-
effective alternative to traditional voice
services.
PRIs are available with 8, 12, 16 and 23B
channels for calls plus a D channel with up to 4
PRIs able to support a maximum of 92
concurrent calls.
– Customer Premise Equipment -
ESG for fiber access sites; Cable
modem also installed for HFC
access sites;
– ESG LAN Configuration -
Bandwidth: 10Mbps, 100Mbps or
1Gbps (100 Mbps recommended);
Duplex: Full or Auto (Full
recommended); Registration: Static
or DHCP (Static recommended)
– Physical Space Requirements -
Rack Shelf to fit Gateway: 2.5” (H) x
7.8”(W) x 6.0” (D); 110 volt AC
Power outlet (3); Site Temp between
32◦ and 104◦ with adequate air
circulation
– Supported CODECs - G.711; T.38
for Fax; DTMF RFC2833
SIP Trunk Specifications:
Availability:

17. VOICE MANAGER
With Voice Manager our Business Class
Phone service becomes even more powerful.
Voice Manager puts the control and
customization of managing a company’s
phone features at your customers fingertips.
A customer can quickly change or update
their business's phone features, anytime they
want, from anywhere securely from the web.
Other User Features:
– Caller ID via AIM
– Online Access to Voicemail
– Extension Dialing
– Call Park & Retrieve
– Call Forward/Cancel Call
Forward
– Directed Call Pick-Up
– Call Hold
Administrative Features:
– Auto Attendant
– Hunt Groups
– Business Voicemail
– Group & Shared Voicemail
Boxes
– Group Speed Dial
– Account Codes & Call
Forwarding
– DID Distinctive Ringing
Benefits of Voice Manager:
 Easy to use – Simply log onto our online portal
 Easy to manage – Easily add or remove features
to any phone line
 Enhance productivity – Help employees be more
productive with Voice Manager’s advanced features
 On-demand Access – Update features in real-time
from any Internet connection

18. BUSINESS CLASS
CABLE TV
Offering news and entertainment to customers gives
your organization the opportunity to provide an important
service. We can tailor video and music programming to
enhance your customers’ business environment and
vitalize their guest experience.

19. BUSINESS CLASS
CABLE TV
 Informed & Engaged
– Gives your customers & employees
around the clock access to news and
entertainment
 Quick Installation
– Provide your customers entertainment with
just one phone call
 24/7 Support
– Reliable and knowledgeable support
representatives working to solve all issues
and questions
 Superior Quality
– Enjoy clear digital or HD service options
Features:
– Around-the-clock access to
news and entertainment
will keep your customers
informed and engaged.
– Increase customer
satisfaction with a wide
variety of programming
options.
– Improve customer experience
with scalable programming
customized to meet your
specific business needs.

20. CABLE TV VERTICAL
LINEUPS
Time Warner Cable Business Class offers five core
channel line-up’s to choose from so that you can start
building a custom Cable TV package* that works for
you. Whether you want to enhance your waiting room
environment or entertain patrons at your restaurant, we
have a line-up that will fit your needs and the needs of
your customers.
Line-ups to choose from:
Healthcare TV
Bars and Restaurants TV
Prime Cable TV
Digital News Tier
Business Advantage TV
Channel lineups and packages vary by TWC market
* Vertical tier packages only available in TWC East Region markets
Features:
– All video packages include
Basic Cable, featuring local
network affiliates (ABC,
CBS, Fox, NBC)
– Select news and shopping
networks, local and
government access
programming and more.

21. NETWORK SERVICES
Connect multiple business locations with a secure
networking solution. As a cost-effective alternative to
legacy technologies, our Ethernet Solutions help ensure
business productivity by providing ubiquitous
connectivity between multiple business locations.

22. ETHERNET SOLUTIONS
 Scalable
– Scalable bandwidth speeds to meet your
customers’ changing business needs,
from sub-T1 to 10 Gbps
 Strong Reach
– Our dense infrastructure offers quick sales which
leverage our ‘lit’ on-net buildings
 Reliable
– High performance network is maintained
by using advanced monitoring tools
– Rigorous SLAs, employed to maintain
a high level of network performance
 Versatile
– Bandwidth versatility enables multiple
circuit configurations and options
Features:
– Layer 2 point-to-point,
point-to-multipoint, and
multipoint configurations
– Metro & Regional P2P
transport
– With or without Internet
Access
– Scalable at port speeds of
5, 10, 20, 30, 40, 50 Mbps
up to 10 Gig
– SLAs available
– MEF Certified Carrier

23. MANAGED SECURITY
SOLUTIONS
Reduce your customer’s administrative burden with proactive
protection and 24/7 monitoring. Managed Security combines the
features of a firewall, anti-virus/anti-spam tools, remote access, and
content filtering—all at the server level. Content filtering uses
tagging through blacklists to prevent objectionable content from
being served.
Features and benefits
• Customizable security policies ensure network integrity and prevent both
internal and Internet-borne attacks.
• Firewall device monitoring and maintenance provides proactive firmware
updates and bug fixes.
• Define your own specific content-filtering rules to block inappropriate
content, decreasing your business risk.
• Dashboard provides at-a-glance detailed weekly reports and online, on-
demand reporting for current status across several metrics.

24. MANAGED ROUTER
SERVICES
Integrated connectivity and security solutions without the up-front
investment or ongoing maintenance.
Managed Router Service provides a streamlined, cost-effective way to get
high-capacity, highly reliable connectivity – safeguarded by robust network
security – for one predictable, cost-effective monthly rate.
Managed Router Service for Internet
Choose from Internet speeds easily scalable from 5 Mbps up to 10 Gbps. We’ll
implement and maintain the entire system so you can help reduce capital expenditure
and alleviate IT staff’s burden of day-to-day system management.
Managed Router Service for Ethernet
Get the high-capacity Ethernet service you need to power your LANs and WANs,
plus 24/7 monitoring and management in one cohesive system that Time Warner
Cable Business Class implements and maintains. This fully managed solution
enables you to minimize capital expenditure and free IT budget and staff to help
build your business.

25. CLOUD SERVICES
Cloud Services provide collaboration tools anytime,
anywhere. TWC Cloud Services offers a flexible, cost-
effective solution for delivering the IT services your
business needs, right when it needs them—without the
cost and complexities of managing them in-house.

26. 26
CLOUD SERVICES
Hosted Exchange 2010
– Full email, calendar, contact, and task management
– Four mailbox options
– Mobility support via ActiveSync (included)
– BlackBerry Enterprise Server (additional charge)
– Servers are on the TWC network and fully managed by TWC
Advanced Email Services
– Anti-Spam/Anti-Virus (included)
– Archiving (additional charge)
– Encryption and Privacy (additional charge)
SharePoint 2010
– Optional service
– Allows for creation of shared sites, internal or external
– Supports information sharing and document collaboration

27. Why Time Warner Cable Business Class
Revenue opportunities – earn commissions for your sales and
provide a total solution for your customers.
Reliability — Partner with a network diverse, facilities-based service
provider that has a name your customers know and trust
Reach — dense TWC infrastructure offers quick sales which leverage
the base of ‘lit’ on-net buildings
Scalability — offer customers faster Internet throughput speeds with
high-capacity alternatives to traditional copper-based services like DSL
or T1s.
Telecom and IT Partners are increasingly turning to Time Warner Cable for:

28. LEARN MORE ABOUT BECOMING AN
AGENT TODAY.
Call 1.866.543.5445 or visit twcbc.com/partner
Questions? Email us at partnersupport@twcbc.com