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Marketing Pet Brands with Emotional Firepower:
The Power of Pet Ownership…
Emerging data is changing the
paradigm of pet ownership and
the opportunity in pet care brand
marketing…
Get one of these   Or take two of these
Impact on obesity/chronic disease and
costs…
  According to Preventing Chronic Disease, regular physical
   activity from dog walking can help…
     Mitigate risk factors for obesity, coronary heart disease,
      osteoporosis, hypertension and high cholesterol


  Australian national survey on pet ownership and reduced
   health costs found…
     58% of respondents who were pet owners experienced a 5%
      reduction in annual health expenditures totaling $1.8 billion


  Odendaal discovers pet owners experience increases in
   six neuro-chemicals in the brain
     Lowers blood pressure, enhances well-being, happiness
Transforming the benefit equation for pet
ownership…
  Study follows 369 cardiac arrest survivors: 112 owned
   pets, 251 did not…
     Dog owners survival rates after one year were six times higher
      than non-dog owners


  Melbourne Cardio-Vascular clinic tests 6,000 patients
   divided into those with and without pets…
     Pet owners had statistically significant lower levels of systolic
      blood pressure, cholesterol, triglycerides


  Cambridge study follows 71 adults with pets and 26 pet-
   less controls for 10 months…
     Pet owners showed significant decrease in minor health problems
What can pet ownership now mean?
     Enhances recovery from serious illness including
     stroke and cancer


     Helps reduce the frequency and therefore costs
     associated with doctor visits


     Children exposed to pet allergens in the first year of
     life have reduced risk of asthma and allergic rhinitis


     Now more frequently recommended in treatment of
     autism, Alzheimer's and spinal injury



     Dogs can detect presence of certain cancers



     Offers verified therapeutic, psychological,
     physiological and psychosocial benefits
“My pet has a positive impact on my physical health.”
Marketing with a Higher Purpose…




The Human
Life-Support
System…
Dr. Marty Becker
“Science now proves what brand
Trailblazer   strategists have always sensed. We
              human beings have a need to
              believe in and act upon something
              that’s greater than ourselves…a
              brand is a belief system. Want
              greater rewards? Then impart your
              brand with greater meaning…”
Emotion drives purchase




Current focus: Celebrate the bond…
Current focus: Romance the ingredients…




                    Emotion drives purchase
Will you secure brand
                                distinctiveness with…

                                Specsmanship?

                                “(Insert brand name here)
                                brings your pet the highest
                                quality, healthy natural
                                ingredients you can trust…”




Our nutrition experts are 20%
smarter!!
Emotion drives purchase


Disrupt the path of what is expected
and understood in pet food…
A new dimension in the pet care
brand conversation…


             Better            Owner
          ingredients/       health and
            quality of        wellness
              life

                         Emotion drives purchase
                Emotional Bond
Optimal brand strategy…
                                                                  Owner
                                                                Health/Well-
                                                                  being
               High                            High
               Uniqueness                      Uniqueness

Uniqueness…    Low                             High
               Relevance                       Relevance
                                                                 Pet Brand X
In brand’s
ability to
deliver a       Low                            Low
                                                                       Pet Care
                Uniqueness                     Uniqueness
solution                     Price, Flavors,
                                                                      Education
                Low              Forms         High         Community
                Relevance                      Relevance       and
                                                            Experiences




              Relevance…
              Consumers truly care
              about and are interested
              in your proposition
Updated Pet Food Brand Value Proposition

                    HELPS ME AND MY PET IMPROVE OUR HEALTH AND WELL-BEING


             FACILITATES MY PASSION FOR EXPERIENCES AND CONNECTION WITH MY PET


DIFFERENTIATED                ENABLES A PET PARENTING COMMUNITY                  UNEXPECTED



                                 EDUCATES ME ABOUT PET NUTRITION


                                    HOLISTIC, NATURAL, ORGANIC




                                    FORM AND FLAVOR VARIETY



                                            QUALITY
                                          INGREDIENTS
                         Brand
                      “SAMENESS”
                                              PRICE
UNDIFFERENTIATED                                                      EXPECTED
Relevant communication
creates engagement…and
that means we’re talking to
consumers about
something that’s new,
interesting and that they
will care about…
Integrate human and pet wellness
needs…
                      PLAY




       RELAXATION               EXERCISE




                      Pet
                    Parent
                    and Pet

        HEALTH                  NUTRITION




                    EMOTIONAL
                     WELFARE
I will have a
longer,
healthier,
happier and
more fulfilling
life by caring
for my pet…
Holistic brand outreach paradigm…
                  Advice and
                   enabling




                 Pet Owner      Sharing
      Research   health and       and
                               community
                 well-being
                      Emotion drives purchase



                    Expert
                    voices
How to
bring this
new
message to
life
effectively?
Outreach strategies…
                          Events and
                          Experiences



                                           Earned Media
            Paid Media
                                            and Blogger
             and SEO
                                             Outreach


                             Pet
                           Brand
                          Message
                          Platform

              Email
                                           Brand-Owned
            Conversion
                                              Media
            Strategies



                         Social Platform
                           Integration
Social optimization…

  93% of on-line consumers are subscribers to
  permission-based email
   •  50% make purchases as a result of email offers

  38% of on-line consumers are Facebook
  users with at least one brand “like”
   •  Highest among 18 to 34 year olds

  5% of on-line consumers have a Twitter
  account and follow at least one brand
   •  Twitter influential across other platforms


                                      Source: ExactTarget
Appropriate
                     How should pet care brands                 video
                     leverage FACEBOOK?                        content




                                              •    Emotive imagery
                                              •    Influential voices
                                              •    Relevant content
                                              •    Appropriate to brand
                                                   positioning and
                                                   differentiation
                                                   messages…
   Cause
  marketing                                                         Build a
    tie-in                                                        community




                                                                Connect

Engaging content, Relations, Social Media Ideation
         2011 Public
                     exclusive offers…                            with
                                                                Bloggers


                       November 4, 2010
Hercules was hit by a car and
left for dead. Today he is
walking with the help of
FOUND through surgery,
water therapy and muscle
building techniques.




                                www.foundchicago.org
Brand-Owned Media

Best Practices…

•  Outside experts and
   influencers

•  Viewer/reader benefit
   focus

•  Video channel

•  E-zine, e-newsletter,
   e-book
My pet is helping me take
 care of me, too…




Drive for uniqueness and higher purpose by positioning your
brand as a credible source on pet and pet owner wellness…
Trailblazer   A pet brand’s higher purpose
              leads to a relationship…

              A relationship creates
              engagement and generates
              preference…

              And that builds sales.
Thank You!

Bob Wheatley
Wheatley & Timmons, Inc
312-755-6200
bob@wheatleytimmons.com
Blog: brandtrailblazers.com/blog
Web: www.wheatleytimmons.com

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Pet Food Forum 2011 presentation

  • 1. Marketing Pet Brands with Emotional Firepower: The Power of Pet Ownership…
  • 2. Emerging data is changing the paradigm of pet ownership and the opportunity in pet care brand marketing…
  • 3. Get one of these Or take two of these
  • 4. Impact on obesity/chronic disease and costs…   According to Preventing Chronic Disease, regular physical activity from dog walking can help…   Mitigate risk factors for obesity, coronary heart disease, osteoporosis, hypertension and high cholesterol   Australian national survey on pet ownership and reduced health costs found…   58% of respondents who were pet owners experienced a 5% reduction in annual health expenditures totaling $1.8 billion   Odendaal discovers pet owners experience increases in six neuro-chemicals in the brain   Lowers blood pressure, enhances well-being, happiness
  • 5. Transforming the benefit equation for pet ownership…   Study follows 369 cardiac arrest survivors: 112 owned pets, 251 did not…   Dog owners survival rates after one year were six times higher than non-dog owners   Melbourne Cardio-Vascular clinic tests 6,000 patients divided into those with and without pets…   Pet owners had statistically significant lower levels of systolic blood pressure, cholesterol, triglycerides   Cambridge study follows 71 adults with pets and 26 pet- less controls for 10 months…   Pet owners showed significant decrease in minor health problems
  • 6. What can pet ownership now mean? Enhances recovery from serious illness including stroke and cancer Helps reduce the frequency and therefore costs associated with doctor visits Children exposed to pet allergens in the first year of life have reduced risk of asthma and allergic rhinitis Now more frequently recommended in treatment of autism, Alzheimer's and spinal injury Dogs can detect presence of certain cancers Offers verified therapeutic, psychological, physiological and psychosocial benefits
  • 7. “My pet has a positive impact on my physical health.”
  • 8. Marketing with a Higher Purpose… The Human Life-Support System… Dr. Marty Becker
  • 9. “Science now proves what brand Trailblazer strategists have always sensed. We human beings have a need to believe in and act upon something that’s greater than ourselves…a brand is a belief system. Want greater rewards? Then impart your brand with greater meaning…”
  • 10. Emotion drives purchase Current focus: Celebrate the bond…
  • 11. Current focus: Romance the ingredients… Emotion drives purchase
  • 12. Will you secure brand distinctiveness with… Specsmanship? “(Insert brand name here) brings your pet the highest quality, healthy natural ingredients you can trust…” Our nutrition experts are 20% smarter!!
  • 13. Emotion drives purchase Disrupt the path of what is expected and understood in pet food…
  • 14. A new dimension in the pet care brand conversation… Better Owner ingredients/ health and quality of wellness life Emotion drives purchase Emotional Bond
  • 15. Optimal brand strategy… Owner Health/Well- being High High Uniqueness Uniqueness Uniqueness… Low High Relevance Relevance Pet Brand X In brand’s ability to deliver a Low Low Pet Care Uniqueness Uniqueness solution Price, Flavors, Education Low Forms High Community Relevance Relevance and Experiences Relevance… Consumers truly care about and are interested in your proposition
  • 16. Updated Pet Food Brand Value Proposition HELPS ME AND MY PET IMPROVE OUR HEALTH AND WELL-BEING FACILITATES MY PASSION FOR EXPERIENCES AND CONNECTION WITH MY PET DIFFERENTIATED ENABLES A PET PARENTING COMMUNITY UNEXPECTED EDUCATES ME ABOUT PET NUTRITION HOLISTIC, NATURAL, ORGANIC FORM AND FLAVOR VARIETY QUALITY INGREDIENTS Brand “SAMENESS” PRICE UNDIFFERENTIATED EXPECTED
  • 17. Relevant communication creates engagement…and that means we’re talking to consumers about something that’s new, interesting and that they will care about…
  • 18. Integrate human and pet wellness needs… PLAY RELAXATION EXERCISE Pet Parent and Pet HEALTH NUTRITION EMOTIONAL WELFARE
  • 19. I will have a longer, healthier, happier and more fulfilling life by caring for my pet…
  • 20. Holistic brand outreach paradigm… Advice and enabling Pet Owner Sharing Research health and and community well-being Emotion drives purchase Expert voices
  • 21. How to bring this new message to life effectively?
  • 22. Outreach strategies… Events and Experiences Earned Media Paid Media and Blogger and SEO Outreach Pet Brand Message Platform Email Brand-Owned Conversion Media Strategies Social Platform Integration
  • 23. Social optimization… 93% of on-line consumers are subscribers to permission-based email •  50% make purchases as a result of email offers 38% of on-line consumers are Facebook users with at least one brand “like” •  Highest among 18 to 34 year olds 5% of on-line consumers have a Twitter account and follow at least one brand •  Twitter influential across other platforms Source: ExactTarget
  • 24.
  • 25. Appropriate How should pet care brands video leverage FACEBOOK? content •  Emotive imagery •  Influential voices •  Relevant content •  Appropriate to brand positioning and differentiation messages… Cause marketing Build a tie-in community Connect Engaging content, Relations, Social Media Ideation 2011 Public exclusive offers… with Bloggers November 4, 2010
  • 26. Hercules was hit by a car and left for dead. Today he is walking with the help of FOUND through surgery, water therapy and muscle building techniques. www.foundchicago.org
  • 27. Brand-Owned Media Best Practices… •  Outside experts and influencers •  Viewer/reader benefit focus •  Video channel •  E-zine, e-newsletter, e-book
  • 28. My pet is helping me take care of me, too… Drive for uniqueness and higher purpose by positioning your brand as a credible source on pet and pet owner wellness…
  • 29. Trailblazer A pet brand’s higher purpose leads to a relationship… A relationship creates engagement and generates preference… And that builds sales.
  • 30. Thank You! Bob Wheatley Wheatley & Timmons, Inc 312-755-6200 bob@wheatleytimmons.com Blog: brandtrailblazers.com/blog Web: www.wheatleytimmons.com