1. Bruno Silva
IT Co-ordinator & Graphic Designer
078 7924 8330
bsilvams@hotmail.co.uk
Park Royal, London
PERSONAL SUMMARY
With years of experience working in the graphic and IT market, I have acquired substantial knowledge that allows me to excel
in both areas. Started my career as a Graphic Designer which gave me large experience in designing & creating marketing & e-
marketing materials on a range of projects; experience with catalogue, brochure, and magazine design; creating tutorials and
teaching staff on Photoshop, illustrator, InDesign and Microsoft office. As part of my daily tasks, I had constantly to
troubleshooting PC’s, laptops and mobile devices, developing a thorough understanding of computer and networking
concepts.
Moving on to work for many years in one of largest printing companies in the market, gave me the opportunity to deepen my
skill in IT. As an IT advisor I had to deal constantly with logging IT issues/bugs of websites across platforms; diagnosis of
desktop, application, networking, VoIP system and infrastructure issues; administering the IT department’s policies and
procedures and maintaining a log of all problems detected and system backups as many other IT tasks and issues.
As a key Account for the international market, I built excellent customer facing communication and rapport building skills as
also a large experience in problem resolution & quality assurance procedures. Having a strong ability to work under pressure,
meet deadlines and multitasking.
EDUCATION
The Open University London, UK
BSc (Hons) Computing & IT and Business (Currently studying)
Focus on computer science, digital technologies, networking (CCNA), software development, Java, web
development; and delve deeper into related topics including software engineering, human-computer
interactions and e-business technology.
Eprofcor Ovar, PT
Diploma in Multimedia Technician (MMT), Multimedia IT 1999 - 2002
Focus on the support required to produce multimedia products including briefings, presentations, web-based products, web
pages and posters in addition to artwork for publications, imagery and animation for CD-ROM, DVD and video production.
Design and layout multimedia products; operate a computer; employ images for multimedia; produce multimedia
presentations; produce interactive media and plan and manage multimedia tasks.
Unitedprint.com London, UK
IT Advisor Development Training 2014-2015
CompTIA A+ - Computer technology fundamentals, such as PC installation, configuration, mobile devices,
and networking as well as safety procedures and prohibited content.
CompTIA N+ - System and Network Administrators and Support Engineers to validate their ability to install,
configure Network systems, Software’s, manage servers, desktop clients, printers, troubleshoot, and manage
network connections and computer security.
Unitedprint.com London, UK
Leadership and Management Training, February 2015
Leadership and Management training that covered this main points, Clear goals, Clear communication, Accurate definitions,
Critic vs cynic, Managing conflict, Objective language, Reason vs excuse, Time management, Delegation, Decision making,
Personal motivation, Emotional management, Inspirational leadership, Action planning.

2. Work Experience
Print24.com/Unitedprint.com Ltd. London, UK
IT Co-ordinator Jul 2012 – Present
 Involved in the rollout of software updates and patches.
 Microsoft Windows client operating systems, Windows 7 & Microsoft Office.
 Dealing with switches, cabling within the server, DELL environment.
 Responsible for maintaining our network, Telephone VOIP systems (AASTRA).
 Responsible for diagnosing & resolving hardware, software & end users issues for 45 users.
 Acting as the first point of contact for all IT & technical queries from a wide broad of subjects.
 Logging IT issues & bugs of websites across platforms
 Implements a plan for repair or replacement of computers and other forms of technology.
 Updating and monitoring user accounts.
 Purchasing of IT Equipment and software in line within agreed budgets.
 Responsible for maintaining the IT inventory of all hardware and software components.
Print24.com/Unitedprint.com Ltd. London, UK
Account Manager Jul 2010 – Present
 Gaining long-term service commitments from assigned accounts from PT, ES and UK.
 Provide technical support to the key account customer ensuring they receive high quality customer service
covering the entire order process.
 Customer care service, dealing with complaints and providing a satisfactory solution to clients.
 Attracting and negotiating with new potential customers, and arranging occasional meetings in-house and
Headquarters.
 Marketing research and debt collection calls.
 Achieving business plan targets whilst maximising profits at the desired margin.
 Resolution of consumer issues and complaints including consistent follow up and escalation where necessary.
 Developing client’s relationships at a senior and technical level.
 Communicating business relevant information and providing structured feedback to senior management.
 Training agents in basic Graphic Design skills in order to help clients more efficiently.
 Build Software Tutorials in Graphic Design and IT to be provided to the agents.
Print24.com/Unitedprint.com Ltd. Lisbon, PT
Technical Support and Administrative Assistant Jan 2006 – Jun 2010
 Technical support for clients of ES, PT and US markets.
 Management of office, administrative tasks and customer care complaints.
 Small design tasks; rectifying files to be sent to the printing process.
Ovar City Council Ovar, PT
Multimedia Technician 2002 – 2005
 Help design and coding the Ovar City Council website.
 Help with the creation of Ovar Video; a promotional video from Portugalfestivals.
 Responsible for the management of Net Ovar Space; a local community centre with free internet access and free
internet basic course.
 Teacher of Basic Computer Skills - teaching a varied population from teens to seniors, basic computer skills.
 Provide help to the local community with completing their tax return viainternet.

3. Porto Design - Web Design Services Porto, PT
Graphic Designer Jul 2001 – Dec 2001
 Developing, editing and implementing new layouts and websites forcompanies.
Key Skills
 Responsible for diagnosing & resolving hardware, software & end users problems.
 Acting as the first point of contact for all IT & technical queries.
 Involved in the rollout of software updates and patches.
 Communicating with the third party technical specialists.
 Maintaining a wide range of computer hardware and software programmes.
 Provide secondary support for LAN administration.
 Identifying & reporting on the budgetary implications of IT projects and upgrades.
 Providing 1st line support to users.
 Dealing with switches, cabling within the server, DELL environment.
 Maintaining network, Telephone VOIP systems (AASTRA).
 Experience with flyer, brochure and magazine design.
 In-depth knowledge of Adobe suite (Photoshop, illustrator, InDesign)
 In-depth knowledge of Salesforce (End user, reports)
 In-depth knowledge of Microsoft Windows client operating systems, Windows 7 , Windows XP, Windows Vista
& Microsoft Office up to Office 2007.
 HTML and CSS
 Wordpress
Languages
Portuguese (Native proficiency)
Spanish (Professional working proficiency)
English (Professional working proficiency)