From School IT Officer Team Dev Day. April 14th 2010

1. The Role of a School IT
Officer

2. Agenda

3. Agenda
• Who are we?

4. Agenda
• Who are we?
• ICT and Primary Education.

5. Agenda
• Who are we?
• ICT and Primary Education.
• How do we meet demands of ICT in schools?

6. Agenda
• Who are we?
• ICT and Primary Education.
• How do we meet demands of ICT in schools?
• What do we do well and badly.

7. Agenda
• Who are we?
• ICT and Primary Education.
• How do we meet demands of ICT in schools?
• What do we do well and badly.
• Service D evolving.

8. Agenda
• Who are we?
• ICT and Primary Education.
• How do we meet demands of ICT in schools?
• What do we do well and badly.
• Service D evolving.
• Future events.

9. BCC ICT Services to schools

10. BCC ICT Services to schools

11. BCC ICT Services to schools
Service A : Network, PC & User Support
Service B : Sims Standard
Service D : Curriculur Support (Technician) **US
Service F : Sims Advanced
Service G : IT / Admin Officer Support for Schools MIS

12. Service D Stat’s

13. Service D Stat’s
• Service D is an expensive service - £4235
per session.

14. Service D Stat’s
• Service D is an expensive service - £4235
per session.
• 140 Primary schools in Bristol

15. Service D Stat’s
• Service D is an expensive service - £4235
per session.
• 140 Primary schools in Bristol
• 98 subscribe to Service D

16. Service D Stat’s
• Service D is an expensive service - £4235
per session.
• 140 Primary schools in Bristol
• 98 subscribe to Service D
• 70% of schools buy us in

17. Service D Stat’s
• Service D is an expensive service - £4235
per session.
• 140 Primary schools in Bristol
• 98 subscribe to Service D
• 70% of schools buy us in
• We must be doing something right!

18. Service D

19. Service D
• Currently we have no SLA with schools.

20. Service D
• Currently we have no SLA with schools.
• Very difficult to measure our service.

21. Service D
• Currently we have no SLA with schools.
• Very difficult to measure our service.
• Based on Trust Relationship with schools.

22. Service D
• Currently we have no SLA with schools.
• Very difficult to measure our service.
• Based on Trust Relationship with schools.
• Based on Trust Relationship within SITO
team.

23. BCC & CSS

24. BCC & CSS
• A general flavour of what’s been going on with
CYPS - IT merge into CSS.

25. BCC & CSS
• A general flavour of what’s been going on with
CYPS - IT merge into CSS.
• Currently undergoing restructuring from Tier 1 to
Tier 4 level management.

26. BCC & CSS
• A general flavour of what’s been going on with
CYPS - IT merge into CSS.
• Currently undergoing restructuring from Tier 1 to
Tier 4 level management.
• Within CSS there is little understanding of traded
services, especially with schools.

27. BCC & CSS
• A general flavour of what’s been going on with
CYPS - IT merge into CSS.
• Currently undergoing restructuring from Tier 1 to
Tier 4 level management.
• Within CSS there is little understanding of traded
services, especially with schools.
• No interaction or formal link with any other
schools service. (eg. Advisory team).

28. BCC & CSS
• A general flavour of what’s been going on with
CYPS - IT merge into CSS.
• Currently undergoing restructuring from Tier 1 to
Tier 4 level management.
• Within CSS there is little understanding of traded
services, especially with schools.
• No interaction or formal link with any other
schools service. (eg. Advisory team).
• Accountability is to Tahir, then Dave Evans.

29. Education Direction

30. Education Direction
• Political climate is causing serious concerns
to education.

31. Education Direction
• Political climate is causing serious concerns
to education.
• Tories - No more funding.

32. Education Direction
• Political climate is causing serious concerns
to education.
• Tories - No more funding.
• Labour - Protected schools funding (at a
cost).

33. Education Direction
• Political climate is causing serious concerns
to education.
• Tories - No more funding.
• Labour - Protected schools funding (at a
cost).
• Others - Not sure.

34. Future trends in
Education

35. Future trends in
Education
• Primary sector will be moving away from
Traditional ICT to embed new curriculum.

36. Future trends in
Education
• Primary sector will be moving away from
Traditional ICT to embed new curriculum.
• Rose Report

37. Future trends in
Education
• Primary sector will be moving away from
Traditional ICT to embed new curriculum.
• Rose Report
• New Primary Curriculum

38. Future trends in
Education
• Primary sector will be moving away from
Traditional ICT to embed new curriculum.
• Rose Report
• New Primary Curriculum
• ICT is now Cross-Curricular

39. Future trends in
Education
• Primary sector will be moving away from
Traditional ICT to embed new curriculum.
• Rose Report
• New Primary Curriculum
• ICT is now Cross-Curricular
• Difficulties managing assessment for
ICT...but then there always has been.

40. What do we do in
schools?

41. What do we do in
schools?
• Things like:

42. What do we do in
schools?
• Things like:
• Support ICT provision.

43. What do we do in
schools?
• Things like:
• Support ICT provision.
• Manage and maintain schools ICT.

44. What do we do in
schools?
• Things like:
• Support ICT provision.
• Manage and maintain schools ICT.
• Install SW & manage Network

45. What do we do in
schools?
• Things like:
• Support ICT provision.
• Manage and maintain schools ICT.
• Install SW & manage Network
• Trouble-shoot problems.

46. What do we do in
schools?
• Things like:
• Support ICT provision.
• Manage and maintain schools ICT.
• Install SW & manage Network
• Trouble-shoot problems.
• Others???

47. Re-active Processes

48. Re-active Processes
• We are fire-fighting way too much.

49. Re-active Processes
• We are fire-fighting way too much.
• We need to be spending around 40% on
re-active processes at MOST.

50. Re-active Processes
• We are fire-fighting way too much.
• We need to be spending around 40% on
re-active processes at MOST.
• Need to be much more pro-active.

51. Pro-Active

52. Pro-Active
• Successful pro-active processes are:

53. Pro-Active
• Successful pro-active processes are:
• Organise and manage Incident
management in school.

54. Pro-Active
• Successful pro-active processes are:
• Organise and manage Incident
management in school.
• Preventative processes to monitor and
manage systems.

55. Pro-Active
• Successful pro-active processes are:
• Organise and manage Incident
management in school.
• Preventative processes to monitor and
manage systems.
• Predicting points of failure.

56. Pro-active Processes

57. Pro-active Processes
• Advising to replace equipment after
lifespan.

58. Pro-active Processes
• Advising to replace equipment after
lifespan.
• 3 years replacement for desktops &
laptops.

59. Pro-active Processes
• Advising to replace equipment after
lifespan.
• 3 years replacement for desktops &
laptops.
• Get schools to understand TCO.

60. Total Cost of
Ownership.

61. Total Cost of
Ownership.

62. Total Cost of
Ownership.

63. Total Cost of
Ownership.

64. Total Cost of
Ownership.

65. Total Cost of
Ownership.

66. Total Cost of
Ownership.

67. What we do badly?

68. What we do badly?
• Do not give advice to schools as a group or
team.

69. What we do badly?
• Do not give advice to schools as a group or
team.
• No coherence

70. What we do badly?
• Do not give advice to schools as a group or
team.
• No coherence
• Are reluctant to advise change and
investments in schools ICT.

71. What we do badly?
• Do not give advice to schools as a group or
team.
• No coherence
• Are reluctant to advise change and
investments in schools ICT.
• Feel that we are saving school money.

72. What we do badly?
• Do not give advice to schools as a group or
team.
• No coherence
• Are reluctant to advise change and
investments in schools ICT.
• Feel that we are saving school money.
• We are not “joined up” in many ways.

73. ...Bad cont./

74. ...Bad cont./
• Very little communication within School IT
officers group.

75. ...Bad cont./
• Very little communication within School IT
officers group.
• Independent working in schools.

76. ...Bad cont./
• Very little communication within School IT
officers group.
• Independent working in schools.
• Maverick patterns of work as a result.

77. What we do well.

78. What we do well.
• Very experienced in all aspects of ICT in
schools.

79. What we do well.
• Very experienced in all aspects of ICT in
schools.
• No other department in BCC can offer
the same levels of expertise in their field.

80. What we do well.
• Very experienced in all aspects of ICT in
schools.
• No other department in BCC can offer
the same levels of expertise in their field.
• Provide good levels of service in majority
of our schools.

81. What we do well.
• Very experienced in all aspects of ICT in
schools.
• No other department in BCC can offer
the same levels of expertise in their field.
• Provide good levels of service in majority
of our schools.
• Solid background of service level.

82. We must move on...

83. We must move on...
• We must strive to move onto next level of
support.

84. We must move on...
• We must strive to move onto next level of
support.
• Roles are changing to Schools ICT support.

85. We must move on...
• We must strive to move onto next level of
support.
• Roles are changing to Schools ICT support.
• More advisory role.

86. We must move on...
• We must strive to move onto next level of
support.
• Roles are changing to Schools ICT support.
• More advisory role.
• Merlin Learning Platform.

87. We must move on...
• We must strive to move onto next level of
support.
• Roles are changing to Schools ICT support.
• More advisory role.
• Merlin Learning Platform.
• E-Safety

88. We must move on...
• We must strive to move onto next level of
support.
• Roles are changing to Schools ICT support.
• More advisory role.
• Merlin Learning Platform.
• E-Safety
• Proactive school support.

89. Why is the SITO role
changing?

90. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.

91. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.

92. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.
• SoftEgg.

93. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.
• SoftEgg.
• Northgate IS.

94. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.
• SoftEgg.
• Northgate IS.
• RFL - Computer Village.

95. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.
• SoftEgg.
• Northgate IS.
• RFL - Computer Village.
• and others.

96. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.
• SoftEgg.
• Northgate IS.
• RFL - Computer Village.
• and others.
• Lose schools = Lose Jobs.

97. Value added.

98. Value added.
• Must provide schools with the Value Added
services.

99. Value added.
• Must provide schools with the Value Added
services.
• We’ll see some today.

100. Value added.
• Must provide schools with the Value Added
services.
• We’ll see some today.
• Asset management

101. Value added.
• Must provide schools with the Value Added
services.
• We’ll see some today.
• Asset management
• AV solutions

102. Value added.
• Must provide schools with the Value Added
services.
• We’ll see some today.
• Asset management
• AV solutions
• VC & backups etc

103. Value added.
• Must provide schools with the Value Added
services.
• We’ll see some today.
• Asset management
• AV solutions
• VC & backups etc
• Learning Platform support

104. Successful stuff we have
done.

105. Successful stuff we have
done.
• Wireless Networks in Bristol Primaries are
leading the way.

106. Successful stuff we have
done.
• Wireless Networks in Bristol Primaries are
leading the way.
• recognition from NCSL & SWGfL

107. Successful stuff we have
done.
• Wireless Networks in Bristol Primaries are
leading the way.
• recognition from NCSL & SWGfL
• Set up Regional Training Centre with Apple.

108. Successful stuff we have
done.
• Wireless Networks in Bristol Primaries are
leading the way.
• recognition from NCSL & SWGfL
• Set up Regional Training Centre with Apple.
• Free training sessions for any Primary.

109. Successful stuff we have
done.
• Wireless Networks in Bristol Primaries are
leading the way.
• recognition from NCSL & SWGfL
• Set up Regional Training Centre with Apple.
• Free training sessions for any Primary.
• Working with Vital to create ICT technician
learning service.

110. Successful stuff we have
done.
• Wireless Networks in Bristol Primaries are
leading the way.
• recognition from NCSL & SWGfL
• Set up Regional Training Centre with Apple.
• Free training sessions for any Primary.
• Working with Vital to create ICT technician
learning service.
• Bristol Primary Blogspot for ICT resources.

111. Plan

112. Plan
• Must work closely as a team.

113. Plan
• Must work closely as a team.
• Centrally manage Procurement list.

114. Plan
• Must work closely as a team.
• Centrally manage Procurement list.
• I will manage this list for all suppliers.

115. Plan
• Must work closely as a team.
• Centrally manage Procurement list.
• I will manage this list for all suppliers.
• We will not waiver from it.

116. Plan
• Must work closely as a team.
• Centrally manage Procurement list.
• I will manage this list for all suppliers.
• We will not waiver from it.
• Centrally recommend single products.

117. Plan
• Must work closely as a team.
• Centrally manage Procurement list.
• I will manage this list for all suppliers.
• We will not waiver from it.
• Centrally recommend single products.
• HP / Toshiba / Aruba etc.

118. Future events...

119. Future events...
• Promote the SWGfL conference 7th July at
UWE.

120. Future events...
• Promote the SWGfL conference 7th July at
UWE.
• Promote Merlin LP to schools.

121. Future events...
• Promote the SWGfL conference 7th July at
UWE.
• Promote Merlin LP to schools.
• Promote Vital CPD to schools.

122. Future events...
• Promote the SWGfL conference 7th July at
UWE.
• Promote Merlin LP to schools.
• Promote Vital CPD to schools.
• Promote Other BCC services to schools.

123. Questions?

124. Questions?
• Any questions?