SlideShare a Scribd company logo
1 of 11
Listening & Responding HCOM-100 (Beebe & Ives, 2004, pg102)
Communication Principles (Beebe & Ives, 2004, pg105)
Listening & Responding Preview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What You Do With Your Communication Time ,[object Object],[object Object],[object Object],[object Object],(Beebe & Ives, 2004, pg 104)
How we Listen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],(Bachin & Beck, 1985, pg10)
Listening Barriers ,[object Object],[object Object],[object Object],[object Object],(Beebe & Ives, 2004, pg109)
Listening Barriers ,[object Object],[object Object],[object Object],[object Object]
Listening Barriers ,[object Object],[object Object],[object Object]
Listening Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Responding Skills ,[object Object],[object Object],[object Object],[object Object],[object Object]
Responding with Empathy ,[object Object],[object Object],[object Object],[object Object],[object Object],(Beebe & Ives, 2004, pg119)

More Related Content

Similar to 05a listening.pp tlistening-souza

Nicholson Speech
Nicholson SpeechNicholson Speech
Nicholson SpeechSanks Ross
Ā 
4 h public speaking
4 h public speaking4 h public speaking
4 h public speakingBrij Sahani
Ā 
Public Speech for high school students.pptx
Public Speech for high school students.pptxPublic Speech for high school students.pptx
Public Speech for high school students.pptxAttallah Alanazi
Ā 
Communication presentation public speaking- Brabim K.C
Communication presentation public speaking- Brabim K.CCommunication presentation public speaking- Brabim K.C
Communication presentation public speaking- Brabim K.CICCNN
Ā 
Information speaking
Information speakingInformation speaking
Information speakingRMS303
Ā 
Communication skills
Communication skillsCommunication skills
Communication skillspaiils111
Ā 
Communication
CommunicationCommunication
Communicationenb159
Ā 
Effective communication
Effective communicationEffective communication
Effective communicationDokka Srinivasu
Ā 
Communication
CommunicationCommunication
CommunicationMilan Sonkar
Ā 
Effective Communication ppt
Effective Communication pptEffective Communication ppt
Effective Communication pptArshaful Hoque
Ā 
Presentations 102
Presentations 102Presentations 102
Presentations 102Matt Corker
Ā 
Effective communication mba ppt
Effective communication mba ppt Effective communication mba ppt
Effective communication mba ppt Babasab Patil
Ā 
Communication
CommunicationCommunication
CommunicationTahir Ejaz
Ā 
Effective Communication
Effective CommunicationEffective Communication
Effective CommunicationAjay
Ā 
1 Effective Communication
1 Effective Communication1 Effective Communication
1 Effective CommunicationDeepak
Ā 
Effective communication
Effective communicationEffective communication
Effective communicationmeenapandey
Ā 
Communication Breakdown.pptx
Communication Breakdown.pptxCommunication Breakdown.pptx
Communication Breakdown.pptxJayMarieReyes
Ā 
5 Ways To Speak Like Obama Adobe Fontificators Bud Everts 2009 1111 Final
5 Ways To Speak Like Obama   Adobe Fontificators    Bud Everts 2009 1111 Final5 Ways To Speak Like Obama   Adobe Fontificators    Bud Everts 2009 1111 Final
5 Ways To Speak Like Obama Adobe Fontificators Bud Everts 2009 1111 Finalbeverts
Ā 

Similar to 05a listening.pp tlistening-souza (20)

Nicholson Speech
Nicholson SpeechNicholson Speech
Nicholson Speech
Ā 
4 h public speaking
4 h public speaking4 h public speaking
4 h public speaking
Ā 
Public Speech for high school students.pptx
Public Speech for high school students.pptxPublic Speech for high school students.pptx
Public Speech for high school students.pptx
Ā 
Communication presentation public speaking- Brabim K.C
Communication presentation public speaking- Brabim K.CCommunication presentation public speaking- Brabim K.C
Communication presentation public speaking- Brabim K.C
Ā 
Public speaking
Public speakingPublic speaking
Public speaking
Ā 
Information speaking
Information speakingInformation speaking
Information speaking
Ā 
Communication skills
Communication skillsCommunication skills
Communication skills
Ā 
Communication
CommunicationCommunication
Communication
Ā 
Effective communication
Effective communicationEffective communication
Effective communication
Ā 
Communication
CommunicationCommunication
Communication
Ā 
Effective Communication ppt
Effective Communication pptEffective Communication ppt
Effective Communication ppt
Ā 
Presentations 102
Presentations 102Presentations 102
Presentations 102
Ā 
Effective communication mba ppt
Effective communication mba ppt Effective communication mba ppt
Effective communication mba ppt
Ā 
Communication
CommunicationCommunication
Communication
Ā 
Effective Communication
Effective CommunicationEffective Communication
Effective Communication
Ā 
1 Effective Communication
1 Effective Communication1 Effective Communication
1 Effective Communication
Ā 
Effective communication
Effective communicationEffective communication
Effective communication
Ā 
Communication
CommunicationCommunication
Communication
Ā 
Communication Breakdown.pptx
Communication Breakdown.pptxCommunication Breakdown.pptx
Communication Breakdown.pptx
Ā 
5 Ways To Speak Like Obama Adobe Fontificators Bud Everts 2009 1111 Final
5 Ways To Speak Like Obama   Adobe Fontificators    Bud Everts 2009 1111 Final5 Ways To Speak Like Obama   Adobe Fontificators    Bud Everts 2009 1111 Final
5 Ways To Speak Like Obama Adobe Fontificators Bud Everts 2009 1111 Final
Ā 

More from Brij Sahani

09 groupteam.pp tcomgroupteam-souza
09 groupteam.pp tcomgroupteam-souza09 groupteam.pp tcomgroupteam-souza
09 groupteam.pp tcomgroupteam-souzaBrij Sahani
Ā 
08 enhancrel.pp tenhancingrelationships-souza
08 enhancrel.pp tenhancingrelationships-souza08 enhancrel.pp tenhancingrelationships-souza
08 enhancrel.pp tenhancingrelationships-souzaBrij Sahani
Ā 
07 ipc.pp tinterpersonalcom-souza
07 ipc.pp tinterpersonalcom-souza07 ipc.pp tinterpersonalcom-souza
07 ipc.pp tinterpersonalcom-souzaBrij Sahani
Ā 
06 adaptingtoothers.p ptadapting-souza
06 adaptingtoothers.p ptadapting-souza06 adaptingtoothers.p ptadapting-souza
06 adaptingtoothers.p ptadapting-souzaBrij Sahani
Ā 
04 nonverbal.pp tnonverbalmessages-souza
04 nonverbal.pp tnonverbalmessages-souza04 nonverbal.pp tnonverbalmessages-souza
04 nonverbal.pp tnonverbalmessages-souzaBrij Sahani
Ā 
03 verbal.pp tverbalmessages-souza
03 verbal.pp tverbalmessages-souza03 verbal.pp tverbalmessages-souza
03 verbal.pp tverbalmessages-souzaBrij Sahani
Ā 
3 paragphpresentation
3 paragphpresentation3 paragphpresentation
3 paragphpresentationBrij Sahani
Ā 
02 selfaware.pp tselfaware-souza
02 selfaware.pp tselfaware-souza02 selfaware.pp tselfaware-souza
02 selfaware.pp tselfaware-souzaBrij Sahani
Ā 
02k activeand passivevoiceoffice2003
02k activeand passivevoiceoffice200302k activeand passivevoiceoffice2003
02k activeand passivevoiceoffice2003Brij Sahani
Ā 
01 why study hcom & lecture notes
01 why study hcom & lecture notes01 why study hcom & lecture notes
01 why study hcom & lecture notesBrij Sahani
Ā 
1 groups.pp tintroductionroles_hoffman
1 groups.pp tintroductionroles_hoffman1 groups.pp tintroductionroles_hoffman
1 groups.pp tintroductionroles_hoffmanBrij Sahani
Ā 
00 welcome to hcom-100
00 welcome to hcom-10000 welcome to hcom-100
00 welcome to hcom-100Brij Sahani
Ā 
Writingprocess1
Writingprocess1Writingprocess1
Writingprocess1Brij Sahani
Ā 

More from Brij Sahani (14)

09 groupteam.pp tcomgroupteam-souza
09 groupteam.pp tcomgroupteam-souza09 groupteam.pp tcomgroupteam-souza
09 groupteam.pp tcomgroupteam-souza
Ā 
08 enhancrel.pp tenhancingrelationships-souza
08 enhancrel.pp tenhancingrelationships-souza08 enhancrel.pp tenhancingrelationships-souza
08 enhancrel.pp tenhancingrelationships-souza
Ā 
07 ipc.pp tinterpersonalcom-souza
07 ipc.pp tinterpersonalcom-souza07 ipc.pp tinterpersonalcom-souza
07 ipc.pp tinterpersonalcom-souza
Ā 
06 adaptingtoothers.p ptadapting-souza
06 adaptingtoothers.p ptadapting-souza06 adaptingtoothers.p ptadapting-souza
06 adaptingtoothers.p ptadapting-souza
Ā 
6 traits1
6 traits16 traits1
6 traits1
Ā 
04 nonverbal.pp tnonverbalmessages-souza
04 nonverbal.pp tnonverbalmessages-souza04 nonverbal.pp tnonverbalmessages-souza
04 nonverbal.pp tnonverbalmessages-souza
Ā 
03 verbal.pp tverbalmessages-souza
03 verbal.pp tverbalmessages-souza03 verbal.pp tverbalmessages-souza
03 verbal.pp tverbalmessages-souza
Ā 
3 paragphpresentation
3 paragphpresentation3 paragphpresentation
3 paragphpresentation
Ā 
02 selfaware.pp tselfaware-souza
02 selfaware.pp tselfaware-souza02 selfaware.pp tselfaware-souza
02 selfaware.pp tselfaware-souza
Ā 
02k activeand passivevoiceoffice2003
02k activeand passivevoiceoffice200302k activeand passivevoiceoffice2003
02k activeand passivevoiceoffice2003
Ā 
01 why study hcom & lecture notes
01 why study hcom & lecture notes01 why study hcom & lecture notes
01 why study hcom & lecture notes
Ā 
1 groups.pp tintroductionroles_hoffman
1 groups.pp tintroductionroles_hoffman1 groups.pp tintroductionroles_hoffman
1 groups.pp tintroductionroles_hoffman
Ā 
00 welcome to hcom-100
00 welcome to hcom-10000 welcome to hcom-100
00 welcome to hcom-100
Ā 
Writingprocess1
Writingprocess1Writingprocess1
Writingprocess1
Ā 

Recently uploaded

AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024The Digital Insurer
Ā 
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024The Digital Insurer
Ā 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century educationjfdjdjcjdnsjd
Ā 
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Zilliz
Ā 
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ..."I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...Zilliz
Ā 
AWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of TerraformAWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of TerraformAndrey Devyatkin
Ā 
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWEREMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWERMadyBayot
Ā 
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu SubbuApidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbuapidays
Ā 
Corporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptxCorporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptxRustici Software
Ā 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc
Ā 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businesspanagenda
Ā 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerThousandEyes
Ā 
DBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDropbox
Ā 
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyArtificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyKhushali Kathiriya
Ā 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Miguel AraĆŗjo
Ā 
ICT role in 21st century education and its challenges
ICT role in 21st century education and its challengesICT role in 21st century education and its challenges
ICT role in 21st century education and its challengesrafiqahmad00786416
Ā 
Ransomware_Q4_2023. The report. [EN].pdf
Ransomware_Q4_2023. The report. [EN].pdfRansomware_Q4_2023. The report. [EN].pdf
Ransomware_Q4_2023. The report. [EN].pdfOverkill Security
Ā 
Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024The Digital Insurer
Ā 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?Igalia
Ā 

Recently uploaded (20)

AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024
Ā 
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024
Ā 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century education
Ā 
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Ā 
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ..."I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
Ā 
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
Ā 
AWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of TerraformAWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of Terraform
Ā 
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWEREMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
Ā 
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu SubbuApidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Ā 
Corporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptxCorporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptx
Ā 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
Ā 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire business
Ā 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
Ā 
DBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor Presentation
Ā 
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyArtificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : Uncertainty
Ā 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Ā 
ICT role in 21st century education and its challenges
ICT role in 21st century education and its challengesICT role in 21st century education and its challenges
ICT role in 21st century education and its challenges
Ā 
Ransomware_Q4_2023. The report. [EN].pdf
Ransomware_Q4_2023. The report. [EN].pdfRansomware_Q4_2023. The report. [EN].pdf
Ransomware_Q4_2023. The report. [EN].pdf
Ā 
Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024
Ā 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?
Ā 

05a listening.pp tlistening-souza