1. Customer Case Study
BRIDGEi2i helps a global business services organization to identify and act on levers for
improving satisfaction and engagement levels of their large, diversified employee base.
Business Challenge
The client organization is one of the world’s largest BPO organization with 25000+ employees spread across 10
countries. The client wanted to reengineer the periodic process of assessing the satisfaction and engagement levels
of its very large and diverse employee base through a comprehensive Employee Satisfaction survey. While the
existing methods provided fairly high level view of satisfaction across teams, the need was to not only customize
the study for the context, but also to be able to draw deeper insights from the data. The clients needed fast but
actionable insights at sufficiently granular detail to make meaningful interventions and ensure sustainable
improvement in employee satisfaction, engagement and morale.
BRIDGEi2i Solution
BRIDGEi2i worked closely with the clients to structure and execute an end to end employee satisfaction and
engagement research study. The study went through a rigorous design and web execution of questionnaire
followed by deep statistical analysis for identifying insights. Survey responses were integrated with key employee
attributes to develop specific action plans targeted at tightly defined, granular segments.
Design & Execution
 The study began with in-depth focus group discussions with management to assess the key aspects to be
covered under such a study
 A compact, yet complete questionnaire was designed for execution
 The survey was executed over web across all client locations, globally
Analysis & Dissemination
 An executive view along with insights for 25+ macro segments &
150+ scorecards for subgroups were delivered within significantly
short period
 BRIDGEi2i provided actionable recommendations around key drivers
affecting Employee Satisfaction. The organisation’s performance in a
key driver was plotted against its importance and the areas of strength
and opportunity were identified.
 Text mining was employed to identify key themes from qualitative
comments
 Various employee attributes were targeted and the insights were
shared
For more details contact us: enquiries@bridgei2i.com
Information Insight Impact
© BRIDGEi2i Analytics Solutions

2. Customer Case Study
Tools for Sustainable Improvement
BRIDGEi2i provided a customized tech application for HR managers to flexibly slice and dice satisfaction data
beyond the insights presented. BRIDGEi2i also executed focus groups to develop granular action plans and
provided blueprint of a solution for tracking progress periodically.
About BRIDGEi2i
BRIDGEi2i is an analytics solutions company partnering with businesses globally, helping them achieve accelerated
outcome harnessing the power of data. BRIDGEi2i helps companies to BRIDGE the gap between INFORMATION,
INSIGHT and IMPACT in their journey to institutionalize data driven decisions across the enterprise.
For more details contact us: enquiries@bridgei2i.com
Information Insight Impact
© BRIDGEi2i Analytics Solutions