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                                                bit.ly/LocalCleanUp




A Foolproof Plan
For Scrubbing Your Local
Footprint Squeaky Clean

Presented by Brian Skarin | February 28, 2013

Join the Twitter Conversation at #Mozinar



                 www.ThunderSEO.com               Follow @BrianSkarin #Mozinar
HOW I EARN – My Street Cred



    Brian Skarin                   BrianS@thunderseo.com
Senior Search & Content
Development Specialist
                                   linkedin.com/in/brianskarin

                                   @BrianSkarin

                                   Thunderseo.com/blog




              www.ThunderSEO.com                    Follow @BrianSkarin #Mozinar
What Exactly IS
           Local Citation
           Cleanup?
www.ThunderSEO.com   Follow @BrianSkarin #Mozinar
Comprehensive, Meticulous Research


                          “It has long been an axiom of
                           mine that the little things are
                           infinitely the most important.”




     www.ThunderSEO.com                           Follow @BrianSkarin #Mozinar
But…I Verified
My POSTCARD!
How Could
This Have
Happened?!

     www.ThunderSEO.com   Follow @BrianSkarin #Mozinar
Factors Contributing To Incorrect Data


                               BASIC
                          Change of Address

                     Change of Business Name

                              Old Website

   Change of Phone Number or Inheritance of a DIRTY Number




         www.ThunderSEO.com                         Follow @BrianSkarin #Mozinar
Factors Contributing To Incorrect Data

                               ADVANCED, ETC
Low Level Scraper Directories

Listings Created By A Gung Ho CEO

Individual People Claiming Listings Using the Business Address and
Phone Number (Real Estate Agency, Shared Office Spaces, etc)

Old Website With Outdated Address & Description Tags Google is Pulling Info From

Accidental Misspellings or Typo’s in a Press Release

Google Merges Data Because You Share a Similar Name or
Business to Another Listing



                www.ThunderSEO.com                               Follow @BrianSkarin #Mozinar
Factors Contributing To Incorrect Data
            Does Google “Know” Your Address Yet?




      www.ThunderSEO.com                           Follow @BrianSkarin #Mozinar
Factors Contributing To Incorrect Data

                       User Reviews That List Your Address Incorrectly
                        May Cause Incorrect Locations to be Created




                                                     Location B was
                                                       created by
                                                      an incorrect
                                                       review on
                                                      CitySearch




      www.ThunderSEO.com                               Follow @BrianSkarin #Mozinar
Factors Contributing To Incorrect Data
  Google+ Local Is Correct, But Your Listing is Displaying Incorrectly

Verified
Correctly




                                                      Why Google,
                                                        WHY?




            www.ThunderSEO.com                              Follow @BrianSkarin #Mozinar
“Citations will always be a major factor and can help or seriously
hurt listing if the data is incorrect across the ecosystem.
If your citations have bad information, you have set yourself up
for duplicate listings and will ultimately divide your ranking
power substantially.”                               - Mike Ramsey




                                     What’s The Big Deal?

                www.ThunderSEO.com                        Follow @BrianSkarin #Mozinar
Citations 101:
Lords of Local
The great and powerful Google
     and those other two




            www.ThunderSEO.com   Follow @BrianSkarin #Mozinar
Three Main Sources of Data for the Web

   The Big Guys, The Bosses, The Don’s, The Head of the Family




          www.ThunderSEO.com                            Follow @BrianSkarin #Mozinar
Three Main Sources of Data
  for the Search Engines

The Capo’s, Middle Men, Mid-Level Management




 www.ThunderSEO.com                        Follow @BrianSkarin #Mozinar
Where Does This Data Go?




     For a FULL list of Major Data Providers check out
http://getlisted.org/resources/local-search-data-providers.aspx



www.ThunderSEO.com                                                Follow @BrianSkarin #Mozinar
HOLY CRAP…

That’s A Lot
  of Crap
 Where do we even begin?
 www.ThunderSEO.com    Follow @BrianSkarin #Mozinar
Sleuthing the
Old Fashioned Way
 Advanced Search Operators




           www.ThunderSEO.com   Follow @BrianSkarin #Mozinar
Trial & Error

                         Basic Commands
Double quotes (“keyword”) – to find pages that include the exact phrase

                         “Business name” “Address”
                 “Business name” “local phone number”
                        “Business name” “zip code”
                          “Business name” “State”
                       “Business name” “City+State”

          “Business name” + “local address”+ “phone number”

           Phone Number Variations: With & Without ( ) , - , .
       (619) 618-2396, 619-618-2396, 6196182396, 619.618.2396

            www.ThunderSEO.com                             Follow @BrianSkarin #Mozinar
Trial & Error




                               Cut a Wide Swath
                              Using Both New &
                                Old Addresses




www.ThunderSEO.com                   Follow @BrianSkarin #Mozinar
Trial & Error

                     Advanced Commands
        OR – to find pages that include either of two search terms
intext: – to find pages that include given terms within the text of the page
               site: – to search within one specific website




             www.ThunderSEO.com                                Follow @BrianSkarin #Mozinar
Trial & Error

   Experimenting With Variation is Key
Combining Advanced Commands Helps Dig Deeper




  www.ThunderSEO.com                       Follow @BrianSkarin #Mozinar
Less Error, More Trial
                     The SEOmoz MozBar
Expand Results to 100 Per Page > Export CSV > Search Quickly & Efficiently




       www.ThunderSEO.com                                           Follow @BrianSkarin #Mozinar
FREE
                     TOOLS
www.ThunderSEO.com       Follow @BrianSkarin #Mozinar
Free Tools

             GetListed
+ Great Place to Begin
+ Covers the Most Important Citations
+ Offers Advice for Optimizing Listings




                             www.ThunderSEO.com            Follow @BrianSkarin #Mozinar
Free Tools


                         WhiteSpark Local Citation Finder
                         + Extremely Comprehensive
                         + Allows Multiple Methods For Searching
                         + Limited Search Results Make Upgrading
                          To A Paid Account Inevitable




                                                 Search Both
                                               “Keyphrases” &
                                               Phone Numbers




www.ThunderSEO.com                                 Follow @BrianSkarin #Mozinar
Free Tools




www.ThunderSEO.com            Follow @BrianSkarin #Mozinar
Free Tools




www.ThunderSEO.com            Follow @BrianSkarin #Mozinar
Free Tools


                                  Google Map Maker
                          + Allows Users To View Historical Listing Data
                          + A View Into The Backend Data For
                            Your Google Places (+Local) Page
                          + Heavily Moderated




www.ThunderSEO.com                           Follow @BrianSkarin #Mozinar
Free Tools

                               Google Map Maker

                          + Displays All Edits Made To
                            Local Listing By All Users
                          + Directly Report Inaccuracies or Errors




www.ThunderSEO.com                            Follow @BrianSkarin #Mozinar
PREMIUM
                     TOOLS
www.ThunderSEO.com       Follow @BrianSkarin #Mozinar
Premium Tools



                                  BrightLocal
                      + Helps Track & Maintain Current Citations
                      + Displays Ranking Authority Of Citations
                        (i.e. Yelp = 8, Merchant Circle = 12)




www.ThunderSEO.com                         Follow @BrianSkarin #Mozinar
Premium Tools

                                BrightLocal

                     + Comprehensive List Displaying All
                       Current Live Citations With Links To
                       Individual Pages




www.ThunderSEO.com                        Follow @BrianSkarin #Mozinar
Premium Tools


                         Yext Local ScoreCard

                     + Partnerships With Major Directory Sites
                     + Free Local Scorecard Featuring Your
                       Business Stats For Their Partnership
                       Network




www.ThunderSEO.com                          Follow @BrianSkarin #Mozinar
SAVING TIME
BY KEEPING
IT ALL
STRAIGHT

   www.ThunderSEO.com   Follow @BrianSkarin #Mozinar
Using Spreadsheets To Stay Organized




                           Google Docs

                Easily Viewed and Shared/Edited by All




      www.ThunderSEO.com                                 Follow @BrianSkarin #Mozinar
CLAIMING,
EDITING,
DELETING

   www.ThunderSEO.com   Follow @BrianSkarin #Mozinar
Claiming, Editing, Deleting




             Sometimes, It’s Easy

   Simply Find the Edit & Claim Options On the Listing




www.ThunderSEO.com                                       Follow @BrianSkarin #Mozinar
Claiming, Editing, Deleting




                      Dealing With
                      Duplicates…




www.ThunderSEO.com         Follow @BrianSkarin #Mozinar
Claiming, Editing, Deleting




                                           Get On the
                                            Phone!




             Sometimes, It’s Not

   Speaking To A Representative Can Get Your Changes
                   Made Immediately


www.ThunderSEO.com                                     Follow @BrianSkarin #Mozinar
Keeping Up With The Kardash, er Citations




                          Never Give Up
                         Never Surrender




        www.ThunderSEO.com                 Follow @BrianSkarin #Mozinar
Troubleshooting


  www.ThunderSEO.com   Follow @BrianSkarin #Mozinar
Building Reviews




Build Positive Reviews,
    But be Wary of
       Filtering




                www.ThunderSEO.com           Follow @BrianSkarin #Mozinar
Manual Edits In Google Maps


                       Physically Move Your Location If
                           It’s Listed Incorrectly




                        Search Out & Destroy Pesky
                            Duplicate Listings




  www.ThunderSEO.com                    Follow @BrianSkarin #Mozinar
Q&A
 DOWNLOAD
 this presentation
bit.ly/LocalCleanUp

                                BrianS@thunderseo.com

                                linkedin.com/in/brianskarin

                                @BrianSkarin

                                Thunderseo.com/blog




                             Brian Skarin
        Senior Search & Content Development Specialist
                www.ThunderSEO.com                            Follow @BrianSkarin #Mozinar

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SEOmoz Mozinar: Local Search Cleanup

  • 1. DOWNLOAD this presentation bit.ly/LocalCleanUp A Foolproof Plan For Scrubbing Your Local Footprint Squeaky Clean Presented by Brian Skarin | February 28, 2013 Join the Twitter Conversation at #Mozinar www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 2. HOW I EARN – My Street Cred Brian Skarin BrianS@thunderseo.com Senior Search & Content Development Specialist linkedin.com/in/brianskarin @BrianSkarin Thunderseo.com/blog www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 3. What Exactly IS Local Citation Cleanup? www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 4. Comprehensive, Meticulous Research “It has long been an axiom of mine that the little things are infinitely the most important.” www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 5. But…I Verified My POSTCARD! How Could This Have Happened?! www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 6. Factors Contributing To Incorrect Data BASIC Change of Address Change of Business Name Old Website Change of Phone Number or Inheritance of a DIRTY Number www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 7. Factors Contributing To Incorrect Data ADVANCED, ETC Low Level Scraper Directories Listings Created By A Gung Ho CEO Individual People Claiming Listings Using the Business Address and Phone Number (Real Estate Agency, Shared Office Spaces, etc) Old Website With Outdated Address & Description Tags Google is Pulling Info From Accidental Misspellings or Typo’s in a Press Release Google Merges Data Because You Share a Similar Name or Business to Another Listing www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 8. Factors Contributing To Incorrect Data Does Google “Know” Your Address Yet? www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 9. Factors Contributing To Incorrect Data User Reviews That List Your Address Incorrectly May Cause Incorrect Locations to be Created Location B was created by an incorrect review on CitySearch www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 10. Factors Contributing To Incorrect Data Google+ Local Is Correct, But Your Listing is Displaying Incorrectly Verified Correctly Why Google, WHY? www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 11. “Citations will always be a major factor and can help or seriously hurt listing if the data is incorrect across the ecosystem. If your citations have bad information, you have set yourself up for duplicate listings and will ultimately divide your ranking power substantially.” - Mike Ramsey What’s The Big Deal? www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 12. Citations 101: Lords of Local The great and powerful Google and those other two www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 13. Three Main Sources of Data for the Web The Big Guys, The Bosses, The Don’s, The Head of the Family www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 14. Three Main Sources of Data for the Search Engines The Capo’s, Middle Men, Mid-Level Management www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 15. Where Does This Data Go? For a FULL list of Major Data Providers check out http://getlisted.org/resources/local-search-data-providers.aspx www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 16. HOLY CRAP… That’s A Lot of Crap Where do we even begin? www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 17. Sleuthing the Old Fashioned Way Advanced Search Operators www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 18. Trial & Error Basic Commands Double quotes (“keyword”) – to find pages that include the exact phrase “Business name” “Address” “Business name” “local phone number” “Business name” “zip code” “Business name” “State” “Business name” “City+State” “Business name” + “local address”+ “phone number” Phone Number Variations: With & Without ( ) , - , . (619) 618-2396, 619-618-2396, 6196182396, 619.618.2396 www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 19. Trial & Error Cut a Wide Swath Using Both New & Old Addresses www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 20. Trial & Error Advanced Commands OR – to find pages that include either of two search terms intext: – to find pages that include given terms within the text of the page site: – to search within one specific website www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 21. Trial & Error Experimenting With Variation is Key Combining Advanced Commands Helps Dig Deeper www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 22. Less Error, More Trial The SEOmoz MozBar Expand Results to 100 Per Page > Export CSV > Search Quickly & Efficiently www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 23. FREE TOOLS www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 24. Free Tools GetListed + Great Place to Begin + Covers the Most Important Citations + Offers Advice for Optimizing Listings www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 25. Free Tools WhiteSpark Local Citation Finder + Extremely Comprehensive + Allows Multiple Methods For Searching + Limited Search Results Make Upgrading To A Paid Account Inevitable Search Both “Keyphrases” & Phone Numbers www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 26. Free Tools www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 27. Free Tools www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 28. Free Tools Google Map Maker + Allows Users To View Historical Listing Data + A View Into The Backend Data For Your Google Places (+Local) Page + Heavily Moderated www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 29. Free Tools Google Map Maker + Displays All Edits Made To Local Listing By All Users + Directly Report Inaccuracies or Errors www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 30. PREMIUM TOOLS www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 31. Premium Tools BrightLocal + Helps Track & Maintain Current Citations + Displays Ranking Authority Of Citations (i.e. Yelp = 8, Merchant Circle = 12) www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 32. Premium Tools BrightLocal + Comprehensive List Displaying All Current Live Citations With Links To Individual Pages www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 33. Premium Tools Yext Local ScoreCard + Partnerships With Major Directory Sites + Free Local Scorecard Featuring Your Business Stats For Their Partnership Network www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 34. SAVING TIME BY KEEPING IT ALL STRAIGHT www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 35. Using Spreadsheets To Stay Organized Google Docs Easily Viewed and Shared/Edited by All www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 36. CLAIMING, EDITING, DELETING www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 37. Claiming, Editing, Deleting Sometimes, It’s Easy Simply Find the Edit & Claim Options On the Listing www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 38. Claiming, Editing, Deleting Dealing With Duplicates… www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 39. Claiming, Editing, Deleting Get On the Phone! Sometimes, It’s Not Speaking To A Representative Can Get Your Changes Made Immediately www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 40. Keeping Up With The Kardash, er Citations Never Give Up Never Surrender www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 41. Troubleshooting www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 42. Building Reviews Build Positive Reviews, But be Wary of Filtering www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 43. Manual Edits In Google Maps Physically Move Your Location If It’s Listed Incorrectly Search Out & Destroy Pesky Duplicate Listings www.ThunderSEO.com Follow @BrianSkarin #Mozinar
  • 44. Q&A DOWNLOAD this presentation bit.ly/LocalCleanUp BrianS@thunderseo.com linkedin.com/in/brianskarin @BrianSkarin Thunderseo.com/blog Brian Skarin Senior Search & Content Development Specialist www.ThunderSEO.com Follow @BrianSkarin #Mozinar